Southern Journeys Travel

Complaint: [redacted]
I am rejecting this response because:
I did not say the contract promised any quality rating. However, in the quick fire, fast and loose sales presentation, five star accommodations were said many times. This is an eight page contract, not unlike buying a home that you are rushed through & they are still giving you the spiel spouted in the presentation you just sat through and rushing you through the contract.
 
 
 
I did not complain to the Inverness because they had no part in the misrepresentation of any of the accommodations that Southern Journeys sells. As I said, it was clean & as far as their part, the staff was friendly and helpful. That was the end of their responsibility. They never said they weren't old. So the Inverness didn't misrepresent anything. Southern Journeys did. Let me attach some pictures for you. You may not be able to tell what all of them are, so I will describe them. One nightstand in the bedroom has a damaged finish. The toilet tank is leaning against the wall. The shower doors evidently won't stay on the track anymore so a piece of metal has been screwed to the inside door to keep it in the track. The problem there? The piece of metal is sharp & rust and not flush with the door. That means it sticks out. There is mildew in the rubber caulking on the outside, as well as, the inside of the tub. The tub has had a spray on finish at some point and it obviously bubbled. The bubbles have popped and are now little sharp, bumpy bacteria collectors, as well as, extremely uncomfortable to sit on in the tub. There is a little puddle of grout in the corner of the bathroom tile where someone just didn't bother. The TV looks like it's from the 90's, there's no DVD player & there's basic cable, at best. The oven has a rusty strip around the bottom of the door. I'm not sure which photos it took, but I'll be glad to provide more, if needed.
Regards,
[redacted]

Ms. [redacted],
In his counter response,  Mr. [redacted] now claims he was rushed and pressured into signing a
contract and that there  where verbal
statements to the effect we offer 5 star facilities. Once again I point you to
the Consumer Disclosure Acknowledgement.   Mr. [redacted] cannot claim when he wrote “yes” he
understood that we do not offer a rating system on our facilities and now say
that we did.  I would point to question #16  in the Consumer Disclosure Acknowledgement
again by his own hand said “no” that his decision was not based on any high
pressure sales tactics.  And as I stated
in my earlier response, we state in bold print and all caps “Do not sign this
contract if you have been offered anything that is not in writing”.  I am at a loss as to how to respond any
further to Mr. [redacted]’s claim. As to the pictures, unfortunately Mr. [redacted] did not call
us during his week at South Padre, which means that we did not have the
opportunity to inspect the condo.  In
fact, he complained to no one. So again I cannot respond to a set of
photographs allegedly taken 2 weeks ago.Our offer is still on the table, We will be glad to refund
the fees for his South Padre accommodations.  He may call me at: 1.855.365.5997 if this is acceptable.
Amanda Wainwright

Ms. [redacted], Thank you. We will wait to hear from the client's legal representative.  Respectfully,[redacted]

Ms. [redacted], Thank you for the opportunity to respond to Mr. [redacted]'s complaint.  As a matter of corporate policy we are not interested in calling anyone who does not want to be called.  As a matter of corporate policy, we do not employ robo type calls.  Finally, we have entered Mr....

[redacted]'s number ([redacted]) into our do not call data base.  Please us know if you any additional information. Respectfully, [redacted]Member Services

Dear Ms. [redacted]: Once again this complaint claims that we are "scamming people” and once again I will ask Mr. [redacted] if he would like to see the 4,600 weeks of resort facilities that we provided our clients in 2014. Or the hundreds of surveys provided by our clients expressing their delight with our...

services. The body of the complaint is difficult to follow since we do not now nor have we ever offered "and all exp s- paid trip for 3 days to any place... plus airfare" for 2 people. Additionally, Mr. [redacted] claim,6 t t his purchase price was $1630.08. This claim is also inaccurate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tablet was received.
Regards,
[redacted]

Revdex.com Corporate Office
ATTN: [redacted]
Austin, TX 78752
RE: [redacted]
 
Ms. [redacted],
 
Our corporate policy regarding any and all marketing phrasing states that our representatives are not to use the term "free."  We apologize to Mr....

[redacted] if that term was used and intend to look into this matter. 
Today we have sent Mr. [redacted] gift cards with a $100 value and our representative will call Mr. [redacted] personally in order to facilitate his Padre Island getaway. 
Shall you receive any additional information, please contact us.
 
Sincerely,  
[redacted]

RE:  ID [redacted]
 
font-family: "Times New Roman", serif;">Dear Ms. [redacted],
 
Thank you for the opportunity to address Ms.[redacted]’s concerns.
 
It is a matter of policy that Southern Journeys representatives do not use the term “free” for any promotional items.  There are of course taxes and or shipping and handling cost associated with each promotional item that we use. We apologize to Ms. [redacted] for any use of the term associated with the tablet or 3 day 2 night vacation promotion.  We have sent the Android tablet via USPS today and have an agent from Trips Incentives reaching out to verify accommodations in South Padre checking in November 20th. 
 
Please contact me should you like additional information.
 
 
 
Respectfully,
 
 
 
[redacted]
Member Service Director
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will be seeking legal advice.
Regards,
[redacted]

My husband & I showed up EARLY this evening for our 1-hr open house. No one was there. We paid $20. Were to be given $40, a $20 gas card, a $100 restaurant card and a trip (either a 4/3 cruise or a 3/2 trip with rt airfare). LIARS !!!
We tried this while attending a San Antonio Missions baseball game. This is a black eye to the Missions !! They will be notified so that SJ is banned from their premises.

Ms. [redacted],
 
Thank you. We will wait to hear from the client's legal representative.
 
Respectfully,
[redacted]

Thank you for the opportunity to address Mr. [redacted]’s concerns.  I would like to address them in the order presented.               Mr. [redacted] states that he and his wife were pressured into purchasing their vacation membership on...

September 23, 2016.  When we spoke to Ms. [redacted] on the 27th of September 2016, she indicated that she did not have any questions or concerns regarding her package.  Further, we did not process their payment until September 29th to ensure Mr. [redacted] and Ms. [redacted] were satisfied with their purchase.  I cannot comment on the details of the conversation Mr. [redacted] and Ms. [redacted] had with the sales associate, as I was not part of that conversation, nor was any of the information relayed to the member service team during the initial contact, nearly seventeen months ago.  I have attached page #6 of Mr. [redacted]’s and Ms. [redacted]’s contract.  Please note both item #16 where both parties signed that the purchase was not based on high pressured sales tactics and in bold at the bottom of the page where it clearly states: DO NOT SIGN THIS CONTRACT IF: (a) You still have unanswered questions about your purchase; (b) anyone affiliated with Southern Journeys of Texas, LLC told you how to answer these questions; (c) You have been promised anything about and beyond what is written in this acknowledgment or your contract.   Mr. [redacted] states that destinations are limited to certain regions of the world.  While this may be true, there are currently 72,667 options available in 58 specifically defined geographical U.S regions and exactly 52 different countries.  Specifics can be provided upon request. There are 4,190 last minute options available with 2,361 being beach accommodations.   I spoke to Ms. [redacted] on December 13, 2016 when she called requesting beach options.  [redacted] 12/13/2016: THERE ARE 500 BEACH LOCATIONS TO CHOOSE FROM WITH CHECK IN APRIL 15 - MRS. REQUESTED AND AGENT CHOOSE 5 OF THE BEST AND SEND THEM TO HER.   On December 15, 2016 six options were sent to Ms. [redacted].  On December 30, 2016 the representative reached out to see if she would like to take advantage of any of those options. All of the resorts are rated by our members 4 – 5 stars.  Phone recordings and property details are available upon request.               For the contract to be considered to be fulfilled, all ten vacation weeks would have to be utilized.  Ms. [redacted] was offered to waive her membership fee for 24 months and she declined.   It is clear that Mr. [redacted] is unhappy with his purchase.  We would be happy to grant his request of cancellation once we receive the signed letter of release attached. Should you require additional information, please contact me directly.     Respectfully,       [redacted] Member Service Director [redacted]

December 01, 2015 [redacted]
0.05in;">Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re: [redacted] Dear Ms. [redacted]: Thank you for the opportunity to address the above referenced complaint. Since the complaint is long and rambling 1 should like to address the issues in the order in which they were raised. 1.   As a matter of corporate policy we do not use the term "free" And since she claims that she cannot recall all the specifics of the marketing call I do not accord much credit to this claim. 2.   She claims that she was told that she could go "anywhere in the world." She was told no such thing. In paragraph 2.H of her contract we specifically list certain locations that are not available within our service. And in the Consumer Disclosure Acknowledgment Question #7 we ask the following: "Do you understand reservations are not anywhere or anytime?" She answered "yes" she so understood. 3.   And again in Question #13, we ask if there "are any agreements or promises including, but not limited to guarantees for specific vacations that were made by any representative of Southern Journeys of Texas, LLC that are not in writing?" And again, she answered "No." 4.   She claims that we are a "scam" but I would direct your attention to the over 4,600 vacation weeks we provided to our clients this year alone. We will be delighted to provide the hundreds of written surveys provided by our traveling clients. 5.   She claims issues which involve calling us or logging into our web site. At the time of her purchase she was provided a travel booklet with all relevant phone numbers and web addresses. In addition we spoke with her 5 days after her purchase. 6.   She claims that they wanted to go home and think about their purchase. But 5 days later, on June 24, 2014, she called to ask about her credit card transaction. We explained to her that we do not process credit card transactions as a final sale until we have spoken to the client and addressed any concerns and answered any questions. She did not have any questions nor concerns. If she had concerns we would have rescinded her contract and would not have processed her deposit. 7, She claims that she has read negative reviews which she believes. But the positive reviews she claims are "fake." I simply cannot respond to this assertion. In fact at no point in this conversation does she appear willing to accept any responsibility for her own actions or lack thereof.
8. We will be delighted to assist her in the utilization of our services and in fact called her yesterday. We left a message. She knows how to reach us if she wants.
In summary, this complaint is frivolous and based on misinformation or fabrication. We do not intend to issue any refunds at this time.
[redacted]
Associate Managing Member

Dear Ms. [redacted],
Thank you for the opportunity to address Mr. [redacted]' complaint.  Noted in both the complaint submitted by Mr. [redacted] and agent notes, Mr. [redacted] was abusive and used foul language.  Our agents are instructed not to continue conversations which individuals...

who use abusive language.Mr. [redacted] does not need to come in to a presentation for our services.  Today we have mailed Mr. Aquais' gifts to include an Android Tablet, Discount Dinning Dollars card, and a vacation certificate.
Should you require additional information, please contact us at [redacted].
 
Respectfully,
 
[redacted]

Dear Ms. [redacted]: Once again this complaint claims that we are "scamming people”...

and once again I will ask Mr. [redacted] if he would like to see the 4,600 weeks of resort facilities that we provided our clients in 2014. Or the hundreds of surveys provided by our clients expressing their delight with our services. The body of the complaint is difficult to follow since we do not now nor have we ever offered "and all exp s- paid trip for 3 days to any place... plus airfare" for 2 people. Additionally, Mr. [redacted] claim,6 t t his purchase price was $1630.08. This claim is also inaccurate.

Dear Ms. [redacted]: Mr. [redacted] has now changed his accusation and claims that we lied about the airline tickets requiring the customer to pay the ticket tax. We did no such thing and if needed, I will produce the initial telephone call on which the promotional offer was discussed. We have cancelled his contract. We will not contact him in the future. We will not refund the monies paid-to-date. If Mr. [redacted] would like we would rescind his $3,600.00 installment contract and thereby create a paid-in-full vacation contract for three weeks. If he rejects this offer his entire contract will remain cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Regards,
[redacted]

Dear Ms. [redacted],
    The client was sent the gifts that he was promised on Friday, May 6th.  They should be arriving Shortly via USPS.  Please let us know should you require additional information.
 
Respectfully,
[redacted]

December
9, 2015[redacted]Revdex.com/
Corporate Office1005
La Posada DriveAustin,
TX 78752RE:  [redacted]Dear
Ms. [redacted],Thank
you for the opportunity to address Mr. [redacted]’s complaint.Mr.
[redacted] claims he was told he could vacation at...

“almost any five star resort”. Southern
Journeys, as a matter of corporate policy, does not use a “star” rating
system.  We clearly disclose this policy
in our contract. Please see the enclosed Consumer Disclosure Acknowledgement.   Question #12 ask, “Do you understand that
Southern Journeys makes no warranties as to the quality rating of any
accommodations?”.  Mr. [redacted] wrote in
his own hand “yes” he did understand. Also
note written above Mr. [redacted]’s signature at the bottom of the Consumer
Disclosure Acknowledgement, in bold print and all caps, we state: “DO NOT SIGN THIS
CONTRACT  IF: …(c) You have been promised
anything above and beyond what is written in this acknowledgement or your Contract.”.At
no time during Mr. [redacted]’s stay at South Padre or at any time thereafter had
he expressed any concerns to our customer service department or the property
manager on site.  I am also enclosing for
your review several surveys sent to us from our clients who have stayed at the
Inverness on South Padre.  You will note
that the general response to the Inverness has been and continues to be very
positive.Based
on the content and nature of this complaint we do not believe a refund is warranted.  However, as a matter of client good will, we
will refund the vacation fees for his South Padre trip in the amount of
$228.00.  Please
have Mr. [redacted] contact me at my toll free number:1-855-365-5997 if he would
like to accept this offer. Respectfully,[redacted]Member
Service Director

Dear
Ms. [redacted],Thank
you for the opportunity to address Mrs. [redacted]’s complaint.We go to great lengths to communicate
the limits of the contract.  Paragraph 2D
item #10, we limit the offerings to 51 weeks and do not provide the week of
Christmas or New Years. ...

The client’s
initialed this item.  Paragraph 2H we
limit the offerings by specifically noting this a resort destination contract
and not all resorts are included.  Specifically
New York, San Francisco, Washington D.C, as well as Bermuda, Captive Sanibel and
the Florida Keys are not places where we offer vacation facilities.  Finally,  we state very clearly in the consumer
disclosure acknowledgement in question # 7 that this program is NOT anywhere anytime
and the clients acknowledged in their own hand that “yes” they understand this
is not an anywhere anytime program.  If anyone
is misrepresenting the facts, as Ms. [redacted] claims, it would be Mrs.
[redacted] with respect to the program being anytime anywhere.I may not attest to any side bar
conversations the client and agent may have had.  I can only view the contract and the
signatures of Mr. and Mrs. [redacted] and the statement in bold print on page 8
that they should not sign if they had unanswered questions, if anyone
affiliated with Southern Journeys told them how to answer the questions on the
consumer disclosure or if anything had been promised above and beyond what was
written in the contract.Mrs. [redacted] complains about offers we
have on our website but offers no specific examples to support her claims.  Therefore, I am at a loss to respond.  I will say that last year, our clients
utilized over 4,600 weeks of resort facilities.Mrs. [redacted] knows quite well, that at
the time of this complaint, she was not qualified to reserve resort facilities
under this contract.  Please see on the
first page of this contract, paragraph 2D, where we state quite clearly that
the [redacted]s may use this contract after paying at least $900.As
to the other gratuitous complaints on Mrs. [redacted]’s list, I can only say that
it is clear to me the [redacted]s are very unhappy with their purchase (even
after telling us in a recorded conversation on September 17, 2015 that they were
pleased with their purchase).  Nevertheless,
we certainly do not want unhappy clients.  Therefore, we have cancelled the contract and refunded their $250.00.
Should you require additional information, please contact me directly.Respectfully,[redacted]
[redacted]
[redacted]