Southern Journeys Travel

Dear Ms***: Mr [redacted] has now changed his accusation and claims that we lied about the airline tickets requiring the customer to pay the ticket taxWe did no such thing and if needed, I will produce the initial telephone call on which the promotional offer was discussedWe have cancelled his contractWe will not contact him in the futureWe will not refund the monies paid-to-dateIf Mr [redacted] would like we would rescind his $3,installment contract and thereby create a paid-in-full vacation contract for three weeksIf he rejects this offer his entire contract will remain cancelled

Complaint: [redacted] I am rejecting this response because:I will be seeking legal advice Regards, [redacted] ***

Thank you for the opportunity to address Mr [redacted] ’s concerns I would like to address them in the order presented Mr [redacted] states that he and his wife were pressured into purchasing their vacation membership on September 23, When we spoke to Ms [redacted] on the 27th of September 2016, she indicated that she did not have any questions or concerns regarding her package Further, we did not process their payment until September 29th to ensure Mr [redacted] and Ms [redacted] were satisfied with their purchase I cannot comment on the details of the conversation Mr [redacted] and Ms [redacted] had with the sales associate, as I was not part of that conversation, nor was any of the information relayed to the member service team during the initial contact, nearly seventeen months ago I have attached page #of Mr [redacted] ’s and Ms [redacted] ’s contract Please note both item #where both parties signed that the purchase was not based on high pressured sales tactics and in bold at the bottom of the page where it clearly states: DO NOT SIGN THIS CONTRACT IF: (a) You still have unanswered questions about your purchase; (b) anyone affiliated with Southern Journeys of Texas, LLC told you how to answer these questions; (c) You have been promised anything about and beyond what is written in this acknowledgment or your contract Mr [redacted] states that destinations are limited to certain regions of the world While this may be true, there are currently 72,options available in specifically defined geographical U.S regions and exactly different countries Specifics can be provided upon requestThere are 4,last minute options available with 2,being beach accommodations I spoke to Ms [redacted] on December 13, when she called requesting beach options [redacted] 12/13/2016: THERE ARE BEACH LOCATIONS TO CHOOSE FROM WITH CHECK IN APRIL - MRSREQUESTED AND AGENT CHOOSE OF THE BEST AND SEND THEM TO HER On December 15, six options were sent to Ms [redacted] On December 30, the representative reached out to see if she would like to take advantage of any of those optionsAll of the resorts are rated by our members – stars Phone recordings and property details are available upon request For the contract to be considered to be fulfilled, all ten vacation weeks would have to be utilized Ms [redacted] was offered to waive her membership fee for months and she declined It is clear that Mr [redacted] is unhappy with his purchase We would be happy to grant his request of cancellation once we receive the signed letter of release attachedShould you require additional information, please contact me directly Respectfully, [redacted] Member Service Director [redacted]

Dear
Ms***,Thank
you for the opportunity to address Mrs***’s complaint.We go to great lengths to communicate
the limits of the contract Paragraph 2D
item #10, we limit the offerings to weeks and do not provide the week of
Christmas or New Years. The client’s
initialed
this item. Paragraph 2H we
limit the offerings by specifically noting this a resort destination contract
and not all resorts are included. Specifically
New York, San Francisco, Washington D.C, as well as Bermuda, Captive Sanibel and
the Florida Keys are not places where we offer vacation facilities. Finally, we state very clearly in the consumer
disclosure acknowledgement in question # that this program is NOT anywhere anytime
and the clients acknowledged in their own hand that “yes” they understand this
is not an anywhere anytime program. If anyone
is misrepresenting the facts, as Ms*** *** claims, it would be Mrs
*** with respect to the program being anytime anywhere.I may not attest to any side bar
conversations the client and agent may have had. I can only view the contract and the
signatures of Mrand Mrs*** and the statement in bold print on page
that they should not sign if they had unanswered questions, if anyone
affiliated with Southern Journeys told them how to answer the questions on the
consumer disclosure or if anything had been promised above and beyond what was
written in the contract.Mrs*** complains about offers we
have on our website but offers no specific examples to support her claims. Therefore, I am at a loss to respond. I will say that last year, our clients
utilized over 4,weeks of resort facilities.Mrs*** knows quite well, that at
the time of this complaint, she was not qualified to reserve resort facilities
under this contract. Please see on the
first page of this contract, paragraph 2D, where we state quite clearly that
the ***s may use this contract after paying at least $900.As
to the other gratuitous complaints on Mrs***’s list, I can only say that
it is clear to me the ***s are very unhappy with their purchase (even
after telling us in a recorded conversation on September 17, that they were
pleased with their purchase). Nevertheless,
we certainly do not want unhappy clients. Therefore, we have cancelled the contract and refunded their $
Should you require additional information, please contact me directly.Respectfully,*** ** ***
*** *** ***
***

Complaint: ***
I am rejecting this response because:
I was not the one who was being rude! I was hung up on for know that your scam isn't just a "special promotion" I know that you have "open houses" nights a week.
I will admit that after I was hung up on I did get a little bit rude and called back a bunch but it was only so I could some how talk to someone in charge but he wouldnt even give me that opportunity, but should not have been treated the way that I was
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please be advised that the address listed in the form has changed recentlyIf there is anything that needs to be mailed to us, the new address is:*** *** ***
*** ** ***
Thank you very much for your time.
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate you taking the necessary steps to correct a dissatisfied customer I hope that your company reviews the complants that we have left here, along with the numerous editorials written about your customers' experiences, and implements a much more transarent sales approach
Regards,
*** ***

Dear Ms***,Thank you for the opportunity to address Mr***' complaint. Noted in both the complaint submitted by Mr*** and agent notes, Mr*** was abusive and used foul language. Our agents are instructed not to continue conversations which individuals who use
abusive language.Mr*** does not need to come in to a presentation for our services. Today we have mailed MrAquais' gifts to include an Android Tablet, Discount Dinning Dollars card, and a vacation certificate.Should you require additional information, please contact us at ***. Respectfully, *** ***

Ms***,
Thank you for the opportunity to respond to Mr***'s complaint. As a matter of corporate policy we are not interested in calling anyone who does not want to be called. As a matter of corporate policy, we do not employ robo type calls. Finally, we
have entered Mr***'s number (***) into our do not call data base. Please us know if you any additional information.
Respectfully,
*** ***
Member Services

I attended a whole sale bead and jewelry show in San Antonio, TX in November of Southern Journeys was at the event told us about a free cruise for attending one of their presentations We agreed to make a reservation to attend one of their presentations and paid a $deposit We were told the deposit was fully refundable if we could not make the meeting or for some other reason changed our minds We were not able to attend the presentation and called Southern Journey to explain the situation and request a refund They said it would take hours to process the refund I have been back and forth with Southern Journey for over a month and a half and still have not received my refund I can't help but wonder how many more people this has happened to

December 01, *** *** Revdex.com Corporate Office La Posada Drive Austin, TX Re: *** *** Dear Ms***: Thank you for the opportunity to address the above referenced complaintSince the complaint is long and rambling should like to address the issues in the order in
which they were raised1. As a matter of corporate policy we do not use the term "free" And since she claims that she cannot recall all the specifics of the marketing call I do not accord much credit to this claim2. She claims that she was told that she could go "anywhere in the world." She was told no such thingIn paragraph 2.H of her contract we specifically list certain locations that are not available within our serviceAnd in the Consumer Disclosure Acknowledgment Question #we ask the following: "Do you understand reservations are not anywhere or anytime?" She answered "yes" she so understood3. And again in Question #13, we ask if there "are any agreements or promises including, but not limited to guarantees for specific vacations that were made by any representative of Southern Journeys of Texas, LLC that are not in writing?" And again, she answered "No." 4. She claims that we are a "scam" but I would direct your attention to the over 4,vacation weeks we provided to our clients this year aloneWe will be delighted to provide the hundreds of written surveys provided by our traveling clients5. She claims issues which involve calling us or logging into our web siteAt the time of her purchase she was provided a travel booklet with all relevant phone numbers and web addressesIn addition we spoke with her days after her purchase6. She claims that they wanted to go home and think about their purchaseBut days later, on June 24, 2014, she called to ask about her credit card transactionWe explained to her that we do not process credit card transactions as a final sale until we have spoken to the client and addressed any concerns and answered any questionsShe did not have any questions nor concernsIf she had concerns we would have rescinded her contract and would not have processed her deposit7, She claims that she has read negative reviews which she believesBut the positive reviews she claims are "fake." I simply cannot respond to this assertionIn fact at no point in this conversation does she appear willing to accept any responsibility for her own actions or lack thereofWe will be delighted to assist her in the utilization of our services and in fact called her yesterdayWe left a messageShe knows how to reach us if she wants.In summary, this complaint is frivolous and based on misinformation or fabricationWe do not intend to issue any refunds at this time.*** ** ***Associate Managing Member

May 10, *** ***
La Posoda
DriveAustin, TX 78752 RE: ***
Dear Ms***,
Thank you for the opportunity to address Mr***’s complaint. I should like to address the issues in the order in which they were raisedAs a matter of company policy we refrain from using the term “Free”. Further, our calls are monitored to assure employee adherence. There are of course taxes and or shipping and handling cost associated with each promotional item that we use. We will send a $gift card today that may be used for gas or items at WalmartCurrently we offer over 82,vacation options and many of these options are “value season” options. Peak season times are comparative to industry standards. Full disclosure of Peak and Value seasons were provided at the time of Mrand Mrs***’s signing of their contract on page of the membership guide and is attached for your reviewMr*** stated in his own hand (copy attached) that in the next five years he would like to visit Wisconsin, Las Vegas, Orlando and Pennsylvania. We currently have approximately value weeks available for Mr*** to choose from in the next eight months for Wisconsin, for Las Vegas, 1,for Orlando and for Pennsylvania. In addition, over 10,vacation facilities have been provided to our clients in the last months, two thirds of those have been value season or discounted weeksSo his claim that “We were looking during value times for the locations that we desired and there wasn't anything available“ is preposterousI hardly think Mrand Mrs*** made a rushed decision to purchase a $5,vacation membership as they were being “rushed” out of the officeAnd even so, we spoke to Mr*** on May 5th, a day after their purchase, to answer any concerns or address any questionsMr*** at that time said he was very happy with his purchase. He never expressed anxiety or any of the other emotions he now describes in this complaintAt no time during this conversation did Mr*** express a desire to cancel or to receive a refund. Clearly Mr***, for whatever reason, is unhappy. We will be delighted to cancel his contract (see cancellation letter) and refund his payment of $5,Please contact me should you require additional informationRespectfully,
*** ***
***

November 20, 2017 *** ***Dispute Resolution SpecialistRevdex.com serving the Heart of TexasRE: ID 12511574 Dear Ms***, Thank you for the opportunity to address Mrs***’s concerns. It is a matter of policy that Southern Journeys representatives disclose all
membership information in writing at the time of the signing of the agreement. The statement Mrs*** makes about omitted information is false In the Membership Guide which is included in the travelers’ vacation package upon execution of the contract, page #15, that has been included for your review, clearly states that no pets or smoking is allowing in any unit. I have included a copy of this page for your review. With this being said, from time-to-time we obtain select units that do allow pets. We would be happy to assist Mrs*** with booking those as they arise. Further, when Mrs*** brought this to our attention on October 5, 2016, a full twenty-one months after purchase, our representative reduced her agreed upon contract, forgiving $4,357.60. Most recently when Mrs*** called with the same concern, it was agreed upon that her membership fee would be waived for twenty-four months. It is true that the due dates were changed in our system to and due to human error the automatic payment Mrs*** had set up was overlooked and not removed. We do apologize for this error and hope that Mrs*** will accept our apology for this and the refund in the amount of $that has been processed this morning. It would be a reasonable suggestion to board their pet during times of travel and we hope that the reduction of her membership would help with most of those costs. Further, Mrs*** signed this contract on November 15th 2014. We did not process the client’s down payment until after we spoke with Mrs*** on November 17th who verified during that phone call that she did not have questions or concerns regarding the membership. We did not process the client’s down payment until November 19th. I would like to offer to personally assist Mrs*** in traveling using the very few units that come available that are pet friendly, which would be based on the size of the pet, and in finding boarding near to the inventory she chooses to book that is not pet friendly. Respectfully, *** ** ***Member Service Director***

Complaint: ***
I am rejecting this response because:
I did not say the contract promised any quality ratingHowever, in the quick fire, fast and loose sales presentation, five star accommodations were said many timesThis is an eight page contract, not unlike buying a home that you are rushed through & they are still giving you the spiel spouted in the presentation you just sat through and rushing you through the contract I did not complain to the Inverness because they had no part in the misrepresentation of any of the accommodations that Southern Journeys sellsAs I said, it was clean & as far as their part, the staff was friendly and helpfulThat was the end of their responsibilityThey never said they weren't oldSo the Inverness didn't misrepresent anythingSouthern Journeys didLet me attach some pictures for youYou may not be able to tell what all of them are, so I will describe themOne nightstand in the bedroom has a damaged finishThe toilet tank is leaning against the wallThe shower doors evidently won't stay on the track anymore so a piece of metal has been screwed to the inside door to keep it in the trackThe problem there? The piece of metal is sharp & rust and not flush with the doorThat means it sticks outThere is mildew in the rubber caulking on the outside, as well as, the inside of the tubThe tub has had a spray on finish at some point and it obviously bubbledThe bubbles have popped and are now little sharp, bumpy bacteria collectors, as well as, extremely uncomfortable to sit on in the tubThere is a little puddle of grout in the corner of the bathroom tile where someone just didn't botherThe TV looks like it's from the 90's, there's no DVD player & there's basic cable, at bestThe oven has a rusty strip around the bottom of the doorI'm not sure which photos it took, but I'll be glad to provide more, if needed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was not the one who was being rude! I was hung up on for know that your scam isn't just a "special promotion" I know that you have "open houses" nights a week. I will admit that after I was hung up on I did get a little bit rude and called back a bunch but it was only so I could some how talk to someone in charge but he wouldnt even give me that opportunity, but should not have been treated the way that I was
Regards,
*** ***

In June of my partner and I went into Southern Journeys for a presentation The presentation was straight forward enough Once all the paperwork was signed is when the problems started The billing and financial part of this program is a complete rip off First they double processed the down payment Cause all kinds of financial issues with our bank Would not refund the extra payment Then they charged the rest of the deposit one week earlier than requested Customer service was very hard to get a hold of and they responded better to email Once we got the charged reversed another charges for the same amount showed up We were fed up with no one returning our phone call so when we actually talked to someone they were able to cancel the agreement for breach of contract Two months later we get an email that the payment was able to be processed They didn't finish cancelling on their end I had to call the company and argue with the customer service representative to get it corrected This was a bad deal from the beginning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I do not agree with the statements made by Southern Journeys in their response, I am very happy with the resolution and the company's timely response They refunded our money in full Thank you very much for your assistance in this matter
Regards,
*** ***

April 6,
0.15pt;">*** *** Revdex.com Corporate Office *** ** *** *** Austin, TX *** RE: ID *** Dear Ms***, Thank you for the opportunity to address Mr***'s complaintIt is a matter of policy that Southern Journeys representatives do not use the term "free" for any promotional itemsThere are of course taxes and or shipping and handling cost associated with each promotional item that we useWe apologize to Mr*** for any use of the term associated with our tablet, implied or otherwiseWe have sent today the Android tablet via USPS, signature on deliveryShould you need any additional information then please contact usRespectfully, *** ** *** Member Service Director