Spa Blowout Reviews (%countItem)
Spa Blowout Rating
Address: 8401 fort darling road, N Chesterfld, Virginia, United States, 23237
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Spa Blowout is the marketing arm of Barefoot Spas. We purchased a hot tub in October 2019 from a salesperson with Spa Blowout at an event at the Savannah Convention Center. The sales person told us it would take 6 to 8 weeks to receive the hot tub. We finally received the hot tub December, 2019. Since then we have had nothing but trouble with the hot tub. We get a flow issue message, the jets on line 1 are half the pressure then line for jet 2. Barefoot Spa finally agreed to send out a contracted repair person. This repairman agreed with us and actually told Shawn (warranty person at Barefoot Spa) that the hot tub was defective. Shawn agreed with our repairman and asked if he could redo the plumbing. The repair persons response was no, this is a brand new hot tub and it should be replaced. Since Feb. 2020 my husband nor I cannot get a response or a phone returned to us to fix our problem from Barefoot Spas. We continue to dispute the charge for the hot tub and have now been able to show that Barefoot spa tries to hide behind their contract, but we have shown they lie and do not stand behind their product. We made several attempts to speak to someone in charge to no avail. If we do reach someone, the standard response is "that person is no longer with Barefoot Spas". If true there is likely a reason their employee turn over is so high. Buyer BEWARE
Had the hot tub for 2 years. Pump one died, which, is also circulating pump. (grateful this happened in summer). Spa Blowout said not under warranty. Would charge me just to have some one look at it. No certified technician in my area. (Is there really such person who is certified with Barefoot Spas?) "Technician "would have to come from 2 hours away.
Hired local spa/ electrician technician. Replaced motor. (***). Motor works only on high speed. Low speed switch on circuit board is no good. Again not under warranty. Barefoot will charge me *** for new control pack. ( Will it really ship?) Then there is no warranty on the new pack. If it doesn't work, I can not return or exchange it.
Also , when I tried to trouble shoot the issue originally the instructions did not correlate with my hot tub.
The customer service people are scripted. The sound as if they are used to multiple complaints and just repeat same comment. One person actually hung up on us.
Do not purchase anything from this company. We are very sorry we did. This company really does sell products as final sales with no usable warranty or customer service.
This company delivered a hot tub to us with a crack in the bottom. I immediately called the salesman and his manager and asked them to send another hot tub ASAP as we had an electrician coming the next day. The sales manager told me to email him and the hot tub manufacturer, Barefoot Spas. I did that immediately; I have heard nothing from either. Now the salesman and sales manager will not answer or return my calls. When I call Spa Blowout I am on hold a very long time and eventually a recording says to leave a message, but they never return my calls. Spa Blowout said we have a 5 year warranty, but how would you ever get warranty work done or a question answered if they will not answer or call you back?
Thank you for reaching out to us. When Ms. notified us we immediately started to process her warranty claim which does take a few days; especially during these times of remote workers and COVID 19. Her warranty claim has been processed and we are coordinating a time to swap out the hot tub. If you have any questions, please do not hesitate to contact us.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Barefoot Spas stated on May 26, 2020 that they were trying to coordinate a time to deliver a replacement hot tub. My fiance', ***, is on furlough and home all day every day. We call customer service and our deliver driver every day; first they were delivering Wednesday May 27, then it was today, Friday May 29. Now the driver, JR, says he is waiting for his trailer to be repaired? It's Friday at 2:15 pm; it appears they are not coming again.
I have no faith in this company and I would like to get my money refunded.
Thank you for your assistance!
I saw that there was a hot tub blow out sale today and I got interested, made an appointment online and drove out to check it out. There was a maximum capacity so I waited and this sales man Max came.
t and waste our time." That turned me off. I totally understand that they needed to get rid of things but what harm would it be if I came back on Sunday if I decided to buy?
He came to close to me I spite of the signs keep 6 feet distance although he had a mask. He even tapped my arm which I was not crazy about but no big deal
He was a very fast talker and gave me all the sales pitch stuff and kept asking me if I was ready to buy. Whenever I said I wanted to come back later this weekend he said no he is booked I'll have to get it from the factory for 2x as much. "This is not a museum but a show room and we are here to sell not get treated like s
After speaking I said I liked whatt I saw but I want to consult with somebody first and come back Sunday. He then said don't come back go to the factory. A few minutes later I saw him over in the corner shaking his head while pointing at me while talking with another sales person. Obviously bad mouthing me. Made me feel like I was back in 4rth grade.
So then I went to the man in front who looked like he was in charge. I told him I liked what I saw and wanted to return ...He smiled and was about to speak but before he could respond I said ..." BUT Max told me NOT to come back" and I just quickly handed back my customer badge to him and said " thank you anyway!" and quickly left!
If you could give Jail Time as a recommendation, this company would get death row. I honestly do not know how these people continue to operate their business and feel good about themselves. Their product is mass produced and is not the product they portray on the sales floor. They prey on peoples emotion, take their hard earned money, and trust. By the time the Hot tub is delivered and hooked up for inspection, the authorized dealer is long gone. They leave behind a Manufactures warranty thats not worth anything. Richard *** owns the authorized dealer SPA BLOWOUT. Richard F manufactures the hot tubs his salesmen sells. Richard F owns Barefoot Spas. Guess who determines if your defect is covered under warranty? Richard F. Sadly, You can't trust what people tell you any more. These people are not held accountable for their lies. I'm out more than $*** tub and bills for hook up and have an unsafe unusable piece of *** in my yard.
I was promised delivery after a purchase of $*** at the "show". After taking the off half a day and waiting for delivery they were a no show. After lack of response and being hung up on they sent it back to the factory and never delivered my spa. My experience with this unprofessional company is not good. After reading other complaints and waiting almost a month without resolution I am seeking a refund.
We appreciate you reaching out to us. Mr. was aware at the time of sale
that the delivery of his spa was handled by the delivery crew and that we
cannot guarantee a specific date and/or time for the delivery. In speaking with the delivery crew, Mr.
*** was asking for a specific time for the delivery of his spa. The delivery crew was unable to give him a
specific time, so Mr. was refusing delivery. The delivery crew made several attempts to arrange
a time to delivery Mr. spa. Mr.
*** was not returning any phone calls. Mr. spa has been delivered after several attempts. Mr. is now in possession of his
spa.
Salesman misrepresented product by stating that he spa was changeable rththfrom 110 volts to 220 volts after contacting customer service it was stated that if I converted the voltage the warranty would be void. The water will not heat up past 80 degrees rendering the spa useless. The sales agent has not called back and I am left with an expensive spa that does not do what the they said it would
We appreciate you reaching out to us. We scheduled a technician to go out and inspect
Mr. spa on January 31, 2020. The
technician was able to resolve the issues that Mr. was having with his
spa. We value our customers and operate
with a high-degree of integrity.
We entered the expo thinking it was a spa blowout sale, the sales guy introduced himself as *** spa. When I asked where all the other vendors were his response was its just us *** spas and we only sell direct to the public. After a lot of back in forth and 3 hours later because they basically wouldn't let you leave we decided on a spa and I kept asking where is the warranty information that they spoke so highly about. They said it is all on the paperwork when you purchase a spa. We proceed to the table to write an order and they have a ipad and on the ipad they zoomed into the payment area that showed how we were financing which we saw was correct. I again asked about the warranty paperwork and wanting to see it. They responded as soon as we print out your paperwork it will be there. They then asked my husband to sign, again zooming into the ipad just to the signature area, which he thought he was agreeing to the finance terms. They printed out a piece of paper, but it in a folder and sent us on our way. We sat down for lunch at a near by place and pulled out the paperwork and saw there was no warranty info it actually said something about the seller is not responsible. I then called the manager at the location within an hour 1/2 of purchase and said we are canceling the order because there is not warranty info he promised would be on our paperwork. He responded," you cannot cancel all sales are final and not cancellations and no returns". I said we're not returning anything we haven't received it yet.I then told him we are canceling, calling my bank to stop payment and letting the finance company know we are not scheduling a delivery and haven't received the product. I then went on line and saw that spa blow out is actually the company we purchased from not *** and sent an email to both companies canceling my order. They are refusing to give back *** that they said we had to put down because they couldn't finance sales tax which is a lie.
Thank you for reaching out to us. According to our records, Ms. came to our place of business during a sale on July 6, 2019, purchased a spa and made a $*** payment. As stated in the contract that Ms. signed, "ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES. Any payment made in any form by any entity up to the time of cancellation are considered the restocking fee, are are forfeited." Since Ms. made a $*** payment and has since cancelled her order, per the contract, she has forfeited the payment.
It is unfortunate that Ms. has decided to cancel her order however the customer was aware at the time of sale of the "ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES" policy.
Purchased the hot tub in August of 2019. The electric breaker, Installed August or early September 2019 , keeps tripping. The electric company has been out twice and installed a new breaker but the tripping continues. Electrician says there must be something in the spa that is causing the problem because all wiring was inspected and passed county inspection. This issue is: I can't get a Barefoot Spa maintenance person to come out and look at the spa. I am presently under warranty. After I emailed once and called twice I finally talked to a representative. He said that I would have to fill out an on-line form, which includes a requirement to supply credit card information. The representative told me that since the tub is still in warrant that no charges of any kind would be incurred. I told him that I was not comfortable giving the credit card information since there were no charges to be incurred. He said that information was mandatory and no one will come to my home without it.
We appreciate you reaching out to us. According to the terms and conditions of the Warranty, “To obtain service, in the event of a defect covered by this Limited Warranty, notify Barefoot Spas, (the “Manufacturer”), as soon as possible, and use all reasonable means to protect the spa from further damage. Upon proof of purchase, proof of product registration, and a completed “Pre-Authorization,” a designated service representative will be schedule.” We sent you the “Warranty Pre-Authorization” form on October 25, 2019 and are waiting for you to fill it out and send it back. We will continue to work with you, under the terms and conditions of the warranty, and bring this matter to an amicable resolution.
My complaint surrounds Barre Foot Spa's demand to get credit care information on warranty work that is covered. I will fill out the form requesting a representative to fix the problem but not include my credit card information. Barefoot Spa has not addressed this complaint. Bare Foot spa needs to lift it's demand for credit card information on the the form they sent on October 25th. Are they willing to lift this demand?.
Bare Foot Spa has not answered my compliant. The compliant is that the order form used to request service and sent by Bare Foot Spa demands personal and sensitive financial information be included on the form. Since the Representative I spoke with at the beginning of this process stated that the spa is under warranty therefore no charge will be incurred by me. I questioned why there is a demand to included this information when no charge will be incurred. The answer given was because they will use the card in the future to bill any cost of future repairs. I do not want my information in the hands of any corporation just to keep it on file. The form sent can not be returned without all requested information be included. I demand that Bare Foot spa email me and state clearly that they will accept the form without the financial information and will adhere to fixing the issue with the spa without any cost to me. Bare Foot Spa has not answered my compliant. Please have Revdex.com indicate this to Bare Foot Spa. Temperatures are forecast to be below freezing starting Tuesday or Wednesday of this week, November 13/14.Thank you for your help.
For service work to be performed on your spa and under the terms and conditions of the warranty; "To obtain service, in the event of a defect covered by this Limited Warranty, notify Barefoot Spas, (the "Manufacturer"), as soon as possible, and use all reasonable means to protect the spa from further damage. Upon proof of purchase, proof of product registration, and a completed "Pre-Authorization," a designated service representative will be schedule."
It is company policy for this from to be completed, for service work to be done. What you are asking is for us to break company policy to accept the Warranty Pre-Authorization form without the required information on it. Again, according to the warranty a completed form is needed for service work to be done on your spa. We will continue to work with you, under the terms and conditions of the warranty, to bring this matter to an amicable resolution.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards
Purchased a spa August 9th, had it delivered and installed on 8/11. Everything was great for two months, then it stopped working, opened the cover and everything inside was melted. Call customer support, it is not their problem, it is electrical, so we had to buy a new board then we have to pay to have their technician to come put it in to the of $*** to $*** an hour. They are not wiling to work with us t resolve the problem. We paid cash on the spot for this product that they claimed was maintenance free and under warranty for 10 years.
We appreciate you reaching out to us and are sorry that you are experiencing issues with your spa, but as multiple customer service agents explained to you, your electrician wired the spa incorrectly. This was confirmed with the picture you sent us. The manufacturer's warranty covers manufacturing defect; not incorrect wiring by a private electrician. To help you out, we did offer you a discounted rate to replace the damaged parts caused by your electrician. You will need to go back to the certified electricians you used and have them pay for the repairs. Please let us know if you need any further assistance.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been told numerous times according to the picture, the part was wired incorrectly. If you look at the pictures there are no wires attached, so how can you conclude it was wired incorrectly?
We have provided a credit card authorization to order a new part for the hot tub, we were told the part would be shipped by October 18th. As of yet my card has not been charged or has the part been sent. We have been without the use of the spa for over 2 weeks now. How do we get a replacement part? We have contacted your technician to install the part next week, however we don't have the part? What do we do not?
Regards
Looking at the picture that you sent in (please see attached photo), it shows burn marks at the terminals where the wires would be connected. The only way those burn marks would appear is from incorrect wiring or an Act of God (such as a power surge or a lighting strike). When we spoke with you husband who wired the spa and we told him that incorrect wiring is not covered under the warranty, and when he notices that the terminals were burnt, he stated that he disconnected the wires that is why we don't see any wires connected to the terminals.
Since your reply, we have shipped the needed part that you order and it has been delivered. Customer satisfaction is very important to us and we will continue to work with you to help you resolve the issues under the terms and conditions of the warranty.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards
I purchased a spa and have had problems with it. The first time was with the "jet" button. It was never fixed. we contacted the customer service, and filled out the Docu-Sign that was given to us. Someone was supposed to contact us, but no one ever did. Now the hot tub has over heated though the heat was turned down to 85. The display says 'Hot, Call customer service." I have done that again. I have filled out the Docu-Sign again and called Spa Blowout three times. They said that they have given the complaint to the Hot Tub Service Center in *** This was 8 days ago. NO one has contacted me from the Hot Tub Service Center.
All I want is to get my hot tub fixed. The customer service at Spa Blowout needs a lot of help. Anything that the Revdex.com can do will be greatly appreciated. There is a 5yr warranty on parts. I am supposed to be responsible for charges from the service call. I am concerned about that because they are coming from *** and I live in ***, close to an hour away.
Thank you for reaching out to us. We were notified by Ms. of an issues she was having on April 23, 2019. The necessary paperwork was sent to Ms. and returned to us on April 24, 2019. A work order was created and sent to the technician on April 25, 2019 to address the issues. Ms. stated that the first issues was never fixed but failed to notify us. Our last communication with Ms. about the first issues was on April 24, 2019. Ms. called in to inform us of another issues on September 24, 2019. The necessary paperwork was sent to Ms. and returned to us that same day. At that point we contacted a local technician. We heard back from the technician on October 2, 2019 who stated that they will be calling Ms. to schedule an appointment.
The technician was able go out and diagnose the issues Ms. was having on October 11, 2019. The technician then called us to inform us what the problem was. After speaking with the technician, Ms. was contacted on October 11, 2019 by one of our Customer Experience Advocate immediately after speaking with the technician. Ms. was informed of what the issues was and how we are going to repair it. The necessary parts that are needed to fix Ms. spa were shipped to her and was instructed to call the technician when she receives the part. We have been in contact with Ms. and have assisted her according to the terms and conditions of the contract.
August 9,2019 we went to Hot Tub Blowout in *** to purchase a hot tub. The salesman Chaz, showed us a top of the line hot tub, that did not require weekly testing. It was a $***, but due to the sale, we could get it for $***. We did not have current tub dimensions,but we brought a video showing the dimensions of the tub, it being recessed, and I walked around it. He advised and assured us that a 7 ft Spa would be large enough based on his view of the video tape. We made the purchase based on his advice only to find that the tub was undersized when it was eventually delivered on Wednesday Aug 14th. It was clear that the tub was undersized and not the appropriate size. The delivery person was informed by me that we would not be accepting the delivery. He was at my residence for at least an hour making attempts to reach his manager without difficulty. There was a need to leave home temporarily because I'm a healthcare provider. He moved his truck off the property but did not leave. The delivery person eventually reached the salesman, who called me(away from home) and I told him of my dissatisfaction with the Spa as delivered.
I also reiterated that I would not accept the delivery, but when I returned home two hours later, the tub was left in my driveway blocking access to one of my garage bays. I have called customer service at Spa blowout repeatedly, but no one will return my call. Calls and pictures have also been sent to salesperson Chaz who will not return my calls. I would like to void the purchase based on the misinformation given to me, by the dealer and the unprofessional behavior of everyone involved, Chaz, the Spa dealer, Spa blowout, the sponsor of the event and the delivery person
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} Thank you for reaching out to us. The show you attended had multiple spa sizes ranging from five feet to seventeen feet. You could have left and returned with the measurements. Unfortunately, you selected a spa without knowing the dimensions of your current spa or the size of the recessed opening. The sales representative could not of determined this information from a video. As stated in the agreement you signed, “Buyer(s) understand that Seller has never seen the installation site”; this would include your current spa. It is unfortunate that you are blaming us for purchasing the wrong sized spa. Because the contract states, “ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES” we delivered the spa according to the terms and conditions of the contract. Since we deliver multiple spas in a day and the delivery crew is on a tight schedule, as stated in the contract, “The delivery crew will only make one attempt to deliver the spa.”
I'm just receiving your message regarding the closure of the complaint against Spa blowout whose salesperson advised to purchase an ill fitting Hot Tub.I did not receive your email of Sept 5th because I was on vacation and had limited email access. I'm not satisfied with their response because the sales person was sure of the size that we were purchasing based on his viewing of a videotape that we offered. He's now saying we should have had measurements, but he certainly did not suggest we not purchasea tub without them. Additionally, there was never an attempt by Spa blow out to reach out to me after the purchase. The sales person ignored my calls and after 2 calls to customer sevice with promises of a call back, no further contacts were made. They could have been arrangements to get the appropriate size if Spa Blowout had been more professional and not left the tub in my driveway when I was not a home. I can't believe the level of unprofessionalism demonstrated by this organization and I'm curious as to my next steps. Pleaseget back to me.
I have contacted them several times by email and nobody will respond to me.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} Mr. warranty states, “Upon proof of purchase, proof of product registration, and a completed “Pre-Authorization [form],” a designated service representative will be scheduled to survey the spa defect, … and correct the defect subject to the terms and conditions contained in [the] Limited Warranty. There will be no charge for parts or labor to repair a “covered” defect…” Mr. has not submitted a completed Pre-Authorization form per the terms of the warranty. We are ready, willing and able to assist Mr. with his warranty claim once we receive a completed form.
On August 4th I went to the *** Fairgrounds Spa Blowout sale. Everyone was very nice and I found a spa to purchase. They asked for a *** deposit which I gave and financed the rest through *** On Monday the delivery people called and said they would arrive between 8-9pm. I thought that was very late. I began to google the company and read horrific comments and was warned DO NOT do business with these scammers. They were called Spa Gypsies online. When the delivery driver called to say he was 20 minutes out I told him I do not want it to return and I will call and cancel Tuesday. Mike the delivery driver stated I was going to lose my *** deposit. I spoke with Scott W the next day and needless to say he was no longer nice. He told me he could pay *** annually to remove bad comments off the internet. He also told me I will not get my *** back and to try because I would not succeed. I was just happy to have found all of this out within the 3 days of purchase. On Thursday I was with my sales manager approx 45 min from home when my neighbor called stating 6 men literally threw a hot tub in my front yard. no one was home nor did anyone call to say a delivery was being made as I would have told them I cancelled this Tuesday. I texted Scott and in approx 4 hours after the police were out he called me saying his customer service team notified him that I still wanted it. That is false and if it was true I would never have it dropped in my front yard. Scott hung up on me and basically said O WELL.. I have emailed their customer service called them NO response. I also have left multiple messages to Scott and the sales guy NO RESPONSE.. The hot tub is also broken and causing issues with my HOA. I refuse to touch it move it as they will state I damaged it. I need this to be picked up from my home.. A bit shady when a cancelled sale ends up thrown in a yard with zero notice.. SCAMMERS..
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; min-height: 14.0px} Thank you for contacting us. Per our contract agreement, which Ms. signed, “ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES. Any payment made in any form by any entity up to the time of cancellation are considered the restocking fee, and are forfeited.” Since there are no cancellations and the customer had financed through a 3rd party, we were contractually obligated to deliver the spa. Also stated in the contract,
“Buyer(s) understand that possession takes place at the time of sale and is FOB origin… Buyer(s) must be present when the products/services are delivered or completed in order to have products placed in a specific location. Otherwise, Buyer(s) agrees to have all products delivered to any location on the property identified on this Agreement. The delivery crew will only make one attempt to deliver the spa.” We did attempt to delivery the spa during a mutually convenient time.
At Spa Blowout, we value our customers and operate with a high-degree of integrity. We dispute the many false accusations Ms. has written. We have thousands of happy new customers each and every year.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
REJECTED!!!
I spoke with Mike the original delivery driver Monday the day after purchase and cancelled this. He told me I would lose my *** I was fine with that. I Spoke to Scott the "inventory manager" and also cancelled the order the following day which was within 3 days of purchase. He also told me I would lose the ***.
Thursday 5 men dropped the hot tub in my front yard while I was not home, took pictures, and sped away like criminals.. I have a complaint open with Attorney General, Federal Trade Commission, and *** was here yesterday filming as this company dropped a broken tub in my front yard. My grass is now dying and this needs to be removed per HOA.
I have left multiple messages and emails with Spa Blowout and no return calls.. No bank will make me take a broken product that was cancelled. I will not accept anything but the removal of this tub from my yard.
These people are criminals.. Read the reviews.. The do not stand behind their warranty and I want nothing to do with them
Regards
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} Thank you for contacting us again concerning Ms.. Per the agreement, signed by Ms., she took possession of the spa “at the time of sale.” We simply delivered the spa that was already paid in full and owned by Ms., as we were contractually obligated to do. Ms. bought the spa at a reduced price and knew at the time of sale that “ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES.” We dispute Ms.’s claims that the delivery crew “dropped a broken tub in [her] front yard” and “sped away like criminals.” We handle each delivery carefully and do not treat our premium product or customers that way. Although the contract states that the delivery crew “will only make one attempt to deliver the spa” we have offered to return and move the spa, however Ms. has declined our offer.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Delivery by Mike was to occur the day after purchase and I cancelled over the phone prior to delivery as it was going to be between 830-9pm. I googled the company and read horrific things thus the reason of cancellation. The following day I called Scott VP/Inventory Manager and also cancelled with him and explained why. He also told me I would lose my *** deposit. That's fine, I would have lost *** to not do business with this company.
Two days later 5 people show up at my home and my neighbor calls and says they are unloading a hot tub in my front yard?! No one knocked on the door as my daughter was home. They are not accepting the cancellation and therefore dumped this product in my yard no prior call no scheduled delivery as that was cancelled Monday with Mike prior to him coming.
The company did in fact call and Dwayne stated at their cost they would move it anywhere I would like it. I cancelled this less than 48 hours of purchase so I do not want it on my property at all. I asked Dwayne if he felt the delivery was handled properly and of course he had no comment.
And their agreement I signed that they keep referring to... I signed a page that stated I would receive a hot tub accessories and the price I was paying. It was reviewed and I was asked if I agreed to the items I was receiving and cost I was paying. I then signed and the salesman put the document in a folder. At NO time did he turn the document over and review that. The terms and conditions on the back I didn't sign or initial nor did they show me. I would have never agreed to those had they been reviewed and quite honestly I don't believe mush of their terms are legal. But it does say a call will be made to schedule delivery and someone must be present at time of delivery. I never received a call but the one from Mike Monday at approximately 6pm stating he was coming that night. I cancelled and was to lose my deposit. I never received a call prior to these men dropping it in my yard that Thursday. And the agreement also stated that if no one is home the spa will be placed in the mutually agreed upon are at time of sale and must be on a completely flat surface. I have that space around back, but why would men attempt to take a spa around back knowing that it was cancelled? They figured dropping it on an uneven surface in the middle of my yard and taking pictures is sufficient and appropriate. That is not how professional companies conduct business.
I have a police report and this company also has 8 complaints in the state of PA with the Attorney General. The local news station told me that as she continues to uncover and investigate even more information I will update the post.
I want the spa removed from my yard. My grass is dying and quite frankly its an eye sore that looks to be broken. See picture attached.. It is in the same place it was dropped beginning of August and I refuse to touch it as it does not belong to me.
I also spoke with a gentleman named Jeff that purchased a SPA from Spa Blowout in *** They never delivered his but kept his deposit also.
Regards
They did not remove my old hot tub and install my new hot tub as part of deal. They dropped it off in my driveway .
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; min-height: 14.0px} Thank you for contacting us regarding Mr. hot tub delivery. As stated in the contract, “Buyer(s) understand that Seller has never seen the installation site. Neither the Seller, nor the delivery crew, can guarantee the delivery will be a “standard delivery”. A standard delivery or removal consists of two people for a maximum two hours. Any delivery exceeding two hours or requiring more than two people or extra equipment such as a crane will incur additional cost at the Buyer(s) expense. Such costs are not covered in this Agreement.”
Mr. delivery was NOT a standard delivery (pictures attached). The delivery would require a crane and more than two people. We delivered the hot tub the best we could however the customer is responsible for getting it positioned with a crane.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards
I purchased a spa from Spa Blpw Outs in March , delivered in April 2019 by May it was leaking , finally by June I started calling sent pictures as they told me I had to let them know where it was leaking, I am a senior citizen and had to get someone over to do that for me. I sent picture 3 weeks ago and now they tell me they have no one to fix it in this area, they have been calling around to find someone, what kind of nonsence is this that a company like this does not have a contract with a local company to service there products in each city they sell in. I will be contacting a an attorney in the next few days , do not buy a spa from Blow Out Spas
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} *** warranty states, “Upon proof of purchase, proof of product registration, and a completed “Pre-Authorization [form],” a designated service representative will be scheduled to survey the spa defect, … and correct the defect subject to the terms and conditions contained in [the] Limited Warranty. There will be no charge for parts or labor to repair a “covered” defect…” *** has not submitted a completed Pre-Authorization form per the terms of the warranty. We are ready, willing and able to assist *** with her warranty claim once we receive a completed form.
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I purchased a hot tub from Spa Blowout in May 2019. The electrical inspection was done this morning but because I don’t t have the ‘electrical specs for the feeds for the GFCI breaker, ground breaker circuit interruptor’ it failed the inspection. I tried contacting Spa Blowout but they assure me that I don’t need an electrical inspection which I know isn’t true. They absolutely wouldn’t supply the required information and simply hung up on me and the electrician who also tried to speak with them during our multiple attempts to get this information.
The spec that Spa Blowout DOES have doesn’t list the specs for these particular feeds so my electrician is thinking that they just didn’t include them. If this is in fact the case, then Spa Blowout is missing something in their UL certification.
I can’t use the hot tub until it passes inspection and it won’t pass without these electrical specs. Any ideas or suggestions you may have to obtain these specs is very much appreciated,
Thanks very much
Thank you for contacting us. On Friday, July 12th Ms. contacted us requesting additional electrical information. No one hung up on Ms.. We immediately contacted the source manufacturer and received the requested information on Monday, July 15th (the next business day). We immediately emailed the information to Ms. on July 15th.
On 6/9/19, I went to a TEMPORARY sales location at a convention center in ***, *** after hearing radio/tv ads. I put down a $*** deposit for a new spa on my credit card.
After leaving, I decided that a new spa is not right for me. I reviewed negative reviews on several websites, including the Revdex.com. As per the FTC cooling off rule (copy enclosed-A), these following failures have occurred in my case:
1. Contact within 3-days to cancel: I emailed my sales rep, Spencer B my cancellation, which he did not agree to or grant (copy enclosed-B). This was written the next day, 6/10/19.
2. Cancellation Letter and TEMPORARY Sales Location: I further wrote another letter of cancellation and sent it certified within the 3-day period (copy enclosed-C) which they did receive (12:34 p.m. on 6/15/19 at their HOME office in *** They were doing business in a temporary sales location, *** (*** Convention Center) which is backed-up in the enclosed FTC Cooling Off Rule, which grants me the right to cancel my order within 3 days if item is sold in a temporary sales location. I purchased on 6/9/19 and cancelled on 6/12/19, of which they have received. a legal part of the FTC Cooling Off Rule gives me the right by law to rescind a contract made on a temporary sales location. The sale was made at a seller’s temporary location.
I was not verbally told of the any "no refund/cancellation" policy, but fine print states "no refunds/cancellations." I was not told verbally nor did they honor my valid notice of cancellation letter. They are not responding to my requests to cancel, simply stating a "no refund/no cancellation" policy that is not verbally informed at time of purchase.
"Ms. *** came to our place of business during a sale on June 9, 2019. The customer selected and purchased at a reduced price a custom factory order model PB7 spa. As stated in the contract, “ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES." Ms. *** was aware of this policy at the time of sale. At Spa Blowout, we value our customers and operate with a high-degree of integrity. We are ready, willing and able to deliver Ms. ***’s PB7 spa upon receiving the balance of the purchase."Sincerely,Duane
Duane StaffordCIO
8401 Fort Darling Road
North Chesterfield, VA 23237
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Spa Blowout regarding complaint ID.
Regards