Spa Blowout

The hot tub that we purchased on June 7 has not worked since the first day it was delivered(June 10) and hooked up. The purchase was to include a cover and stairs for the hot tub that has still not been delivered. We have been contacting the Sales Representative, Tom S who, if he does answer, tells us to contact Customer Service. We have contacted customer service every day and are told that they are reviewing our situation. To date, we have had 2 call backs from Sean stating management is looking into the situation. To date, June 25, we have no resolution and now I have to start making payments on a tub that has not worked since day one. This is impacting my credit score.

Provided $*** deposit on hot tub purchsed from SpaBlowout on Sunday 6/2/19. Was told our tub was coming
from warehouse in WV, arriving in *** Monday 6/3/19 and could be picked up but we chose delivery
since old tub would be removed as part of sale. Our salesman Chaz informed us we would be contacted week of
6/3 for delivery day. On Monday 6/10 I called Chaz and left a message since we heard nothing from the company.
6/11 I sent a text message to Chaz, a few hours later he called me back. He apologized for the delay stating the
tubs were in PA but the covers were delayed. He assured me I would be contacted later that day or the next for
delivery.
6/17 I sent Chaz another text message informing that we had zero contact from anyone at SpaBlowout. Once
again he apologiezed and said he forwarded our message/concerns to Customer Service, the delivery team and
his boss.
6/18 I received a call from Jacob claiming to be management over Chaz and his boss Ray. He too apologized
then assured me tubs were loaded and arriving in PA Thursday morning. He said I would be contacted Thursday
for delivery which could be done Friday, Saturday, etc. He also gave his direct contact number.
6/20 No contact from anyone regarding the spa or its delivery.
6/21 Called and texted Jacob, no reply. Called Chaz, no answer. He later replied via text stating he informed
Jacob of my concerns. Hours later still no reply from Jacob. Chaz provided Jacobs personal cell number.
6/22 I gave a final effort (10:42am) sending text to Jacob which included previous messages from Friday.
As of 5:30pm still no word from Jacob or anyone from Spa Blowout. I even sent messages/post on their
Facebook page with zero reply.
At this point, along with negative reviews from others who shared similar issues, we do not feel comfortable or
confident conducting business with this disreputable organization. They also attached our digital signature to
an agreement never shown to us prior.

We purchased a *** from Spa Blowout back in March, 2019. It was purchased on March 3 and delivered at night on March 5. About two weeks after the delivery, we noticed a lot of water around the spa. But we had incurred a great deal of rain and thought it just needed to dry. But another two or so weeks went buy and it was not drying. And, we noted that we had to replace water in the spa twice. Finally, we took the front panel off and saw a leak at a coupling. And, bottom of spa was very wet. Treated wood is not used in construction, so naturally we were very concerned. We Also noted that when the jets were turned on the leak/spray was much worse. We stopped using the jets and called the company. Needless, to say that first phone call has started a lenghthy attempt at getting the spa repaired and/or replaced.It took four phone calls before we ever spoke to anyone who seemed as if they wanted to help. But they required pictures to be taken and sent so they could tell us how to fix. We assured them we were not fixing anything that was less than 8 weeks old and would probably void our warranty if we did. Yes spa is supposedly under warranty. They told us they would have a technician in our area come and repair. Their spa technician called but did not schedule appointment. Two weeks again and we called the spa company who informed us they could not come out without our credit card as they would not get in the middle of a warranty issue with Spa Blowout or Barefoot Spas. I guess that should have been our real wake up call. Two weeks ago after we kept complaining, Barefoot sent their delivery people here to repair. But the next day we noticed still a lot of water around the spa. We put a fan out to try and dry around the spa. But that did nothing. So we took the back panel off and to our horror found yet another leak. We started calling Barefoot again .We have spoken to Shawn Snowdon who assures us he is trying to resolve. But here it is May 30 and we have no end

We went to their temporary sales location at a convention center in ***, *** after hearing radio/tv ads. We put down a $*** deposit for a new spa on our credit card. After leaving we decided that a new spa from them is not right for us. As per the FTC cooling off rule we wrote a letter of cancellation and sent it certified within the 3 day period which they did receive. I have kept copies of everything if anyone reading this needs them. They did not refund the charge so I disputed with the card company (***. I gave *** everything requested including a copy of the FTC's Cooling Off rule that states that we have 3 days to cancel. They refused to remove the charge. In Spa Blowout's response they did not confirm nor deny a temporary sales location and only used their home office address.

Spa Blowout does not honor the warranties that they wave around during their Expo Center blow out sales. We had a problem control board and panel. The warranty clearly states this is covered for 5 years. And yet after about 18 months we needed it replaced. We tried and tried and tried to get this fixed. Finally had to do it ourselves, paying for it out of pocket. And before we arrived at that point, we had many weeks of silence before they'd respond to tickets. We'd get the run around. We'd ask to talk to the manager. And of course, despite repeated requests, never heard from anybody.
Go visit ***. You'll find dozens and dozens of customers who have had the exact same negative experience. The units are not badly made, but they do break and you can expect nothing but weeks of aggravation before giving up. I'm pretty sure this intentional on their part. Avoid. Find a real company that stands behind their product. Spa Blowout does not. They're borderline fraudulent .

A new hot tub, being fully warranted, was purchased on 3/2/19 and installed on 3/13/19. The tub functioned normally for approximately two weeks; at that time one of the pumps and the heater stopped working. We immediately reported the malfunction to the merchant and completed a service request as directed by the Service Department. At the present time, the heater remains non-functional which effectively prevents the tub from being used. When the issue was first reported, I was told that a local technician would be located and a service call would be scheduled; this has not been done. I continue to try to get in touch with the Service department; it has been non-responsive to multiple phone call attempts, despite the fact that I am told my calls will be returned. I have not heard from any technician and there is not currently a service call scheduled.

The product I received I was not satisfied with. I reached out to Scott W *** and Burton R *** I was not satisfied with the product and wished to resolve the issue, I was hung up on. At the time of sale I was given no information of what the payments would be each month. I reached out to the financing company *** Services PO Box *** to resolve the issue and to tell them I had reached out to the salesperson Scott W *** with no resolve. My credit history was fine beforehand this issue is affecting. While I am trying to resolve this issue, I get no response from the sales company.

Our 3 month old Barefoot hot tub quit. I went to use it one day and it was half empty, frozen, and the breaker tripped. Customer service would not call me back but sent instructions on how to drain it. After finally getting ahold of a salesman, he told me how to get a space heater inside to help thaw it out. He reassured me that any damage done would be covered if they found a defective part causing the tub to trip the breaker. Finally, after repeated phone calls they sent a repair man out to look at it. He determined it needed an ozanator. A couple weeks went by, and after multiple calls to customer service, they now are telling me that nothing is covered because it froze. We didn’t turn our tub off! The defective ozanator caused the tub to trip the breaker and leak half of the water out. It was 10 degrees out and it froze. We did nothing wrong besides buy from this horrible company.

We went to the Spa Blowout show on March 2nd 2019 here in *** and really liked the hot tub we looked at. Our salesman seemed to be ok his name was Denny O and seem to know a good bit about there spa’s. Upon trying to get financed we were told that *** had us approved for cheap and all we had to do was put $*** deposit down and we was hesitate by that. That’s when Denny went and got his boss who is supposedly the inventory manager Ray M he told me and my wife that if it didn’t work out he would give us the $*** deposit back boy was we wrong. The next Monday I went to ***l and they were wanting a % interest rate to be approved to get this hot tub. So a $*** hot tub would cost us over $*** and there was no way we were going to do that. I called our salesman and he stated that yes we should get the $*** back and even called Ray M and he said yes I told you I would and you will the next day. Well customer service called and said that there was no refunds or exchange all sales are final. We was going to go through our bank and finance the load but they never held up to there promise and there customer service was very rude. So I would highly advise anyone to buy from these people. I’m very disappointed by this. ***. *** if anyone has any questions.

The last of November my heater went out of my new *** hot tub that we purchased on 06/03/2018 from Spa Blowout. In early December, I emailed Cindi at Spa Blowout the company we purchased the spa from. I was told she would need to check with *** and be back in touch me. After 3 weeks, I hadn’t heard from her so I contacted her again. Meanwhile the tub was drained and when I spoke with cindi, I told her I was concerned about the pipes freezing and bursting. I was told to put a 100 watt light bulb in the housing of the unit to prevent freezing. I Expressed my doubt this would help since temps at that time were sub-zero. The company agreed to send me a new heater but informed me that I would have to pay to have a local company to install the heater. Told them I would not pay for repair since it was less than 6 mo old when it broke. Finally got the heater issues resolved and it was installed on Feb. 5, 2019. I promptly filled the spa to find a major leak from near the heater and another area. I contacted cindi the next day and sent her pictures of the leaks. I am now being told I will have to pay a local company to repair the spa. I refuse to pay to have this new issue fixed. I feel this was caused by Spa Blowout poor Customer service. This spa is less than a year old and we’ve only been able to use it for 5 months. Spa Blowout has been deficient in helping us to get the issues repaired and would not listen when I expressed concerns about further damage due to cold temps. Now we have a $*** useless spa. It is obvious that Spa Blowout does not care about its customers. VERY POOR customer service all the way around.

We have been in contact with *** / aka, (SpaBlowOut), several times, via phone & e-mails since the summer of 2018. The issue is with a failed electrical part of the product. The failed part (top side control panel) bears no other identification except the bold lettering "***". Our spa was purchased on 7/22/16. The sales rep made a big deal of their solid warranty, of which we have the written "Premium Limited Warranty", clearly in bold lettering stating: "5 Years Equipment: *** covers the spa's electrical equipment for five years from the original date of purchase against ***'s manufacturing defects." *** Spa customer service referred us to a local spa dealership of their choosing, for service in our area of . We have had a service call with that local dealer and they agree that the failed electrical part in question is a routine matter & needs warranty replacement. We even shared the written warranty with the local dealer. We have paid the local service call bill of $***. On 2/28/19 via e-mail, we updated *** of the issue and reminded them that the failed controller continues to cause excessive overheating of the spa water. Their response is that the component labeled *** Spa is not a *** Spa item and that in our model, in their factory, they substituted a suppliers panel and will not warranty it beyond 1 year. Their quoted cost to me for a replacement is $300. As a buyer who has been shown a written warranty for 5 years of coverage; I have no knowledge of which, if any, parts are not *** Spa parts; especially when they are clearly labeled as *** parts. This slight of hand within the fine print of a warranty was certainly not what was represented to us at the time of purchase. However, we now see similar complaints on the internet. We again request a no cost replacement top side control panel that is the proper match-up to the other equipment within our tub.

If you are thinking of purchasing a hot tub from Spa Blowout (Barefoot Spas), think again. I purchased my dream hot tub from Spa Blowout in January 2019. Less than two weeks after installation, the heating element busted, which is covered under the warranty. Since then, I have been dealing with subpar customer service. It took more than a week for them to send a service technician to diagnose the problem. Now I have been waiting on this part to arrive, and customer service has yet to give me a tracking number, nor have they sent any email updates. The service tech had the customer service rep on the phone so I could hear her approve the repair and covered parts, and she said she would email me later that day. Of course, I have not received any emails or phone calls. This was a very expensive lesson. I would NOT RECOMMEND Spa Blowout or Barefoot Spas.

When my son and I arrived at the Spa Blowout expo on 1/6/2019, the final day at ***, we were greeted politely. The salesman immediately met us within a few feet of the door. He was very hospitable. We were shown all of the spas on display. My intention was to purchase a swimmer spa due to my arthritic joints throughout my body. My doctor advised me to swim instead of trying to walk for exercise. I was shown a large swim spa with a small damage on the plastic wall. I was told that I could purchase that swim spa and I would be given a discount. The price was quoted and military discounted applied. I agreed. Then the salesman said that he would sell me another swim spa identical to or better than the damaged one. He took us to see the swim spa which was located next to the damaged one. I asked him if I would receive the same size and identical features. He said "Yes, I would get the same swim spa." The electronic contract was signed without reading it thoroughly. Once the electronic contract was signed, I realized that the paper contract stated in RED print ALL SALES ARE FINAL | NO REFUNDS | NO RETURNS | NO EXCHANGES. Delivery was scheduled for 1/7/2019 as promised but they were arrived after 6 p.m. in the dark. The delivery guys were really nice and professional. However, I noticed that this SS12 swim spa was smaller than the one that I paid for. Bait and Switch practices!
On Saturday evening, 2/1/2019 I realized that I did not receive my manual by email so I texted the salesman. He texted back saying that I should have received it by email and requested my email address. It is the same email listed on the contract. Within 30 minutes the manual arrived electronically. I inquired about the size and the price of my swim spa. I told him that this was NOT the same size as the dinged spa and he overcharged me by $*** for this model. He said that it was the price agreed upon. I told him yes for the same size as the dinged spa. He said UPCHARGES.

I purchased a Bearfoot Spa Model #***, Serial # *** on October 21, 2018 and it was delivered October 26, 2018. I purchased it during the Blowout Spa sale in ***. My first issue with the spa was that it took the company three weeks to deliver the steps so that I could enter the spa safely.

My current issue is that there is a bulb blown out in the ozone layer according the an electrician I had look it over to see what the problem was. the electrician found that the spa was tripping the electrical breaker. The spa does not run at all. I have called the Blowout Spa Customer Service telephone number at least once a day since December 31st. I spoke to the receptionist who keeps saying that "the call volume is extremely high and she will make sure someone gets the message". I have not had a call back/response from anyone from the company regarding the spa not working.

Our hot tub that we purchased from a "Blow Out" Sale in *** in August of '18 has had mechanical failures and we have tried to have a representative help us address this to get it fixed. The heater in our unit does not shut off so now at this point, the spa is laboring and it is costing us double the electric bill to keep it running. We were promised 24/7 customer service and have had very limited contact with them. They are now not returning calls or emails. The last we had corresponded, the rep had agreed to send a part and to contact a dealer close to us so that they can pay that company to come fix our spa for us. That was the *** whom we have spoken with. They have not heard from our rep at ***. The rep has lied to us and is now not responding. I have sent follow up emails and no response. We have left the spa running only in anticipation of having it fixed but it is going no where and continues to cost us money. We have asked *** to either fix the spa, replace the spa, or reimburse money paid for the spa and come to retrieve it from our residence. We are getting no where with this company that promised us so much and we paid a good price for this product. We need help getting this issue corrected.

Last night my wife and I went to the swimspa show at the ***. We walked in and were promptly greeted by a very nice guy names Ezra, I immediately told him what I wanted in terms of size options etc and told him what we were hoping to pay for a spa. He did his job in deflecting the price related questions and moved on with building value in the product. THIS I DO NOT HAVE A PROBLEM WITH - HE WAS A FANTASTIC SALES PERSON. After playing along, having my wife get in an empty hot tub, feeling the water in one that was full etc. I insisted on getting to price so we could purchase what we came for and move on with our evening - I was happy at this point - I just explained that I didnt want to make purchasing a spa a 4-5 hour thing. He went and got his manager SCOTT W. Scott refused to come over to the table unless we sat down. We sat down. He then came over and before asking any questions about us or our needs he began spewing off about his new escalade and bla bla bla. He made sure to let us know hes an upper manager and doesnt even do "these types of shows".. After a sentence break I told him what we wanted and again asked what it would cost. He replied $***, my cost is $*** does that earn your business? I told him I didnt care about their cost and that I wasn't here to make sure that they didnt make money - and if we needed to go down in model that was ok but that my wife and I set a limit of $***, and that we would pay cash or finance depending on the availability of *% financing. He insisted on getting my credit information immediately. I explained that before running my credit I wanted to know what the available terms were assuming excellent credit. He proceeded to tell me that he couldnt tell me that because it is "Phishing" - I told him that as a finance manager myself I know that quoting available rates and terms "SUBJECT TO CREDIT APPROVAL" is something most consumers ask - and is informational - and I assured him it is not "Phishing" (at this point in the conversation although maybe very abrasive and rude - my wife and I still wanted to purchase a spa, personalities don't always click - however nobody had become insulting or threatenous etc.) He closed his book and said "WERE DONE HERE, THE BOTH OF YOU NEED TO TAKE YOUR BABY AND BELONGINGS AND LEAVE" (as if we would leave our 7 mos old daughter behind or something. I asked him if this is how he treats customers that have anything to say other than "yes", as I was strapping my daughter into her car seat/stroller. Maybe 30 seconds had gone by and pulled out his phone and called security and reported us as a threat. I have NEVER... I REPEAT NEVER BEEN TREATED THAT WAY.. IN A BAR LET ALONE WHEN TRYING TO PURCHASE SOMETHING THAT COSTS *** OF DOLLARS... I will be utilizing any avenue I can to make this experience known - and based on all the complaints and reviews - I sure am glad I avoided this nightmare - dissapointed in myself that I didnt't do my research first, I got excited and was hoping to get a fair shake and be sitting in my new $*** 4 person spa within a week or so.

I bought a hot tub from Spa Blowout on 9 Sep 2018. At the time I told Andrew W (salesman) and Scott W (sale manager) that I would only buy the tub if they could place it on my deck. Scott called the delivery team over and they all looked at the photos of my deck and the delivery team (Jr and Shawn I think) said they could do it. We agreed on a price based upon them placing the tub on my deck and I bought the tub. Prior to that Scott was offering to reduce the tub price by the amount of the sales tax ($*** approx). On delivery day the delivery team could not put the tub on the deck and left it under my carport. I called Andrew several times as I only had his number. Each time, He was to get Scott to call me. Scott never called. Customer service did call several weeks later to see if I had received the cover and supply kit. I explained my problem to the lady that called and she said she would relay it to management. I never heard back from them.

We purchased a brand new hot tub from Spa Blowout in 6/2018. The company delivered the spa and it was not connected at our home until 11/18 due to inclement weather in our area. When the tub was connected (by a master electrician), we filled it per manufacturer's instructions. The spa's troubleshooting panel repeatedly says "heater may be dry" and "sensor is out of balance." We have contacted customer service numerous times without resolution. The customer service people have either not returned our calls, have not been helpful in fixing our problems, and most recently, told us that they would send a repair company to our home to troubleshoot the issue. When we bought the spa, we were told that any issues are rectified immediately. This is not the case. Customer service told us that we would not have to pay for servicing- however, when we spoke with the local hot tub company, they refused to service us (make a house call) without us agreeing to pay a $*** service charge. Spa Blowout now refuses to answer our calls and emails. We want this problem rectified so we can enjoy the $*** spa we purchased.

I purchased a hot tub in July 2018. Upon finishing paperwork for purchase they sold my hot tub. They then told me they would build me one. I agreed. I waited 2 months with no calls. I called them and they stated they had till Sept 10th 2018 to build hot tub. So I waited Seot 10th I heard nothing. I waited till Sept 13th to call. At that time the lady told me she didnt know when they could deliver that there had to be multiple purchases in this area before they would deliver. I said that doesn't work for naive waited long enough. She said they could ship it to me but couldn't tell me when someone would be here to install. I said no. I cant just have a hot tub sitting on my front porch till someone comes. I cancelled my order. That was in Sept. I have made more calls then I can count trying to get my refund of money. I was made to pay all sale taxes up front. It was $***. I'm still waiting with no returned calls. This is terrible service. So disappointed

This company travels to ***, *** near where we live and I assume all over the country. The salesman do a hard sell promising everything over the moon and then put a long deceptively small printed with hard to read colored ink on the contract in front to sign. The salesmen are very good at assuring the customer not to worry about the contract and making promises to do things they never do. In our case we were sold on a very expensive treadmill featured spa and assured it would fit into our spa room (a room built specifically for our spa with proper ventilation and drainage in case there is very leaks. The ceiling and walls are all created with humidity created by a spa or hot tub) We were worried about the double doors allowing the product to fit but were led to believe it wouldn't be an issue due to the assembly being done inside the room. We very clearly explained we could only buy the product if it fit in the room and the salesman acknowledged he understood we would not be able to purchase it if it would not fit. They said of course and that isn't a problem. They arranged to have a person come out an measure the next day but didn't show up when scheduled and only after many many calls did we get anyone out at all. When they did come out almost a week later they said NO it wouldn't fit and said they could install it in our great room which has custom hardwood ceilings and walls with no drainage or ventilation or separation from the rest of the house which also contains priceless hand built custom woodwork. This would never work and would destroy our house. They charged us the amount in full, delivered nothing, can't install as promised. This company says they have not received payment yet the CC company shows the payment cleared and have been demanding payment from us for over 9 months. This company is taking advantage of senior citizens.