Spa Blowout

purchased hot tub cover with one year warranty in March of 2018. Cover now is sagging and leaking into hot tub. Numerous calls and emails trying to get new cover. Customer service will not give new cover. Says to turn foam around. Wants to charge me *** to ship cover shell from Norfolk. This should all be covered by warranty.

I purchased a Hot Tub from a Spa Blowout show in my town. I paid half the money upfront for the promise of them delivering the product in 4-6 weeks. I heard through a friend that also purchased that they had called and set delivery for her tub. So proactively I called right away to make sure my tub was coming as well. I was forced by their answering system to leave a message. They never called back. My friend got her tub, I did not. I called and chose the "pay and arrange delivery" option on the phone system. They answered ( I believe due to the PAY ) option. I explained the situation and was told that my tub was ready but they didn't have it scheduled for delivery. They put me through to the manager to leave a message. I again explained the situation on the voicemail. I did get a call back on my voicemail stating that there were no scheduled deliveries coming to my area and at this time there was no way to tell when it would be delivered. I have tried to call back several times. I either get straight to voicemail or told that the manager is Not In! It appears that they have basically forgotten about me and don't really care to deal with it. I want a full refund of my deposit which was half the cost of the tub and delivery charges. After reading all the delivery complaints of others and hearing about the company not standing behind the products they sell, I'm convinced this company is of questionable character and I recommend no one do business with them. I will be contacting the arena that hosted them as well and recommending they not be invited back to our town. Our citizens don't deserve being taken advantage of by scammers.

I purchased a spa in February 2018. It was installed April 2018. July 2018 the pump in Jet 1 stopped working correctly. It took them 3 weeks to find someone to look at it. I have communicated with them via email the entire time. I supplied them all the info they requested labels, etc for Warranty processing. The last time I heard from them was August 28 starting they would notify me when the new pump shipped to me. It's now Sept 14 and no pump and no further communication. I have emailed them regularly. I have called, when I call I am told the warranty department isnt available.

We purchased a *** hot tub on 06/23/18 in *** at spa blowout's 3 day sale. It was a factory order spa. It supposedly came out of production on 08/06/18. We were told they were going to set up delivery. On 08/13/18 we contacted spa blowout again regarding delivery of our paid in full hot tub. We were told that they had " no delivery service to *** and had no idea when or if they would get the spa delivered". They gave an alternate method. To crate the spa which would take an additional week, and ship it *** freight. when it arrives in *** have a local delivery service pick it up and deliver it to my residence and place it on my back deck which is at ground level. There would be NO CHARGE to me for this service because we already paid for delivery and set up in the agreed price. Today, 08/21/18 I received a call from Gina at *** freight confirming my shipment. They expect me to unload from their semi truck and move it myself. They know nothing about a local delivery service getting it and delivering it. I called spa blowout and informed them and gave them *** freights number for them to set something up. This entire process has been very frustrating. Something better be done about this delivery of our hot tub. It is starting to sound like a big scam and I have read several negative remarks about spa blowout , their customer service , etc I won't be completely satisfied until spa blowout meets the contract that I have with them and our spa is here, delivered and placed at no additional charges to me. *** freight informed me they are expecting to receive the shipment sometime tomorrow and are only able to "hold" it there for 3 days. If that time goes by, they will send it back to the supplier.

I ordered the hot tub on may 5th 2018. It is now August 13, 2018 and I still haven't received the hot tub yet. The sales man said it would take 4 to 8 weeks. It's way past 4 to 8 weeks and I've called more than 7 times and left voicemails and I haven't received any phone calls or letters yet. I want my hot tub delivered immediately now. I put a down payment on it and I'm ready for it to arrive.

I bought a *** through Signature Production (SP) in April 2016. Manufacturer warranty states a 5 year warranty against the spa's electrical equipment. After troubleshooting with SP's customer service it was determined that the problem was either the topside controller or the spa pac, both electrical components. Signature Production refuses to honor the warranty, stating that the parts are not covered under the warranty, when the warranty explicitly states a 5 year warranty against the spa's electrical equipment. Both the topside controller and spa pac are part of the spa.

We purchased our hot tub like some of the others at a local spa show in ***, ***. All went well during the purchase and we were very happy to receive our new spa.
First issue was a leak in the manifold. They promptly repaired the issue.
Second issue was the coating on the head rest delaminated. Barefoot blamed it on the water in my spa..........I purchased replacements.
Thirdly, the same experience with the head rest less than 7 months later. Again they blame it on the water. I manage the chemicals properly in the spa and their product is crap.
As you can see by the Revdex.com rating, they are not a reputable company. Buy a *** or better grade of Hot Tub.
We replaced a *** that was over 10 years old. Ironically we never had to change the head rest padding...EVER

I purchased a swim spa from this company and paid in full in January. Sales person promised I would have it two weeks after they received full payment. After multiple phone calls, letters, and demands, the swim spa was finally delivered in June. Two weeks after delivery the panels around the outside of the spa began to fall off. The Lack of Customer Service Department assured me they would resolve it within one week. That was 5 weeks ago and I was told today they had no idea when it might be fixed. I filled the spa with water last week and it is leaking. Although it is in warranty Spa Blowout will not commit to fixing the leak.

On April 28, 2018 we purchased a new spa during a SpaBlowout expo event in ***. We were told by our salesman that it would take 4-6 weeks for delivery. We put half down the day of the sale on our personal credit card & were told that the remaining balance would be financed and it was approved during the expo event! It has now been almost 14 weeks and we have not received any product! Each phone call that is placed to the company phone number- we speak to someone different every time! Each call tells us something different each time - the spa is in production, the spa is completed, the delivery would be made to our driveway by ***!, etc! Different answers with each phone call! The salesman’s phone number provided on the sales receipt is a non-working number! When we requested that the sale be canceled due to lack of promised delivery- we were told that we would loose the money that we have already paid!

We purchased the hot tub on March 25, 2016 - We have contact them serveral time for them to send out a repair to fix the tub we have a 5 years warranty and we have call the office several time they keep telling us someone will call and we sent email. They sent a form to give our credit card information to pay for repair to come out and still no response . This have been going on since June 18,2016 to the present time. They're the worst they get your money and it is paid in full . No response This is the worst company we want our money back or a new tub. The serial number is *** Thank you for any help you can give us. WE will never do business with this company again and would't recommend anyone else they're the worst

On 1/26/16 I pur***d a (2015 model year, that was "wrapped up in the warehouse") spa from Signature Production at a show in ***. Instead of the down payment, I made payment in full for $*** We pur***d on "will call" meaning we could call when we were ready to take delivery. On 2/5/16 after realizing I would be losing my job, I called signature and asked to cxl the pur*** which they denied pointing to the back of the sales agreement that says no refunds. I attempted to cxl through *** card which was finally denied. I did lose my job and moved late sept 2016. 2 weeks after moving hurricane Mathew hit and put a tree through the house. After repairs, in spring of 2017 I requested delivery (was told they could not say when it would happen) and received a call around 7/20/17 saying they could deliver if I could have a crane ready in 3 days. A crane was never part of the process and I confirmed that with them when I bought it. There was no way to make this happen so I followed up a few times with unanswered calls etc. 11/17/17 I submitted request through the website and did not get a response until 12/22/17 when they said they would try to get us delivery (12/27/17). After nothing happened I spoke to *** and disputed again, and again was denied. 2/22/18. After speaking with lawyers I emailed again last week 5/31/18 again requesting delivery. It is now 6/4/18 and I have not received any response, since last year and still do not have the spa. I have 12 pages of documents, Receipts including Sales terms and Conditions, correspondence (most, as I did not think this was going to end this way) I would be happy to submit or elaborate as required.

I agreed to purchase a hot tub/spa on April 1, 2018 at a Spa Blow Out location in ***. I was promised delivery by the middle of that week (I was purchasing a floor model). I received 1 phone call from the delivery person on the evening of April 1st stating he would be in touch in the next day or so for directions and give me a delivery time. I did not hear back. I contacted the company first with a call, I left a VM then followed up with an email. I was given a phone number of the delivery person which was a non working number. I again emailed the company and was told they would make sure the delivery person would touch base with me. My last contact with this company was April 9th. I sent an email April 12th with no response. As of May 16th I have not heard from the company (Spa Blowout). I paid the *** State Tax with my credit card and I proceeded to dispute the charge. My CC company told me I refused delivery of the product. Working with my CC company I explained the above story - as of 5/17/18 I was contacted by Sean, a CSR from the Spa Blowout. I was told that he would make arrangement ASAP. As of now I am again waiting to hear from the delivery person.

Product was sold under false pretense that required financing with a third party. Negotiations took place to arrive at a viable monthly amount and a pay off time of three years. The third party financing company has calculated $*** more a month than what was quoted and verified by the salesperson. I was not willing or prepared to pay any amount more than what I negotiated. When contacted to inquire about and rectify the situation, I was met with disregard and apathy by my salesperson in addition to being yelled at and hung up on by the salesperson's supervisor, refusing to discuss further or provide any assistance.

I'm not one to typically write a complaint but in this instance I feel it’s necessary. We just visited a showroom of Barefoot spas in Topeka, Ks. It was being run by Spa Blowout. When we entered we were initially greeted by Spencer, which was helpful and informative as he explained the different models. When we reached the point that we wanted an idea of pricing, Spencer brought over the sales manager. After my disbelief over our interaction, I’m afraid I do not remember his name. I am used to pushy salesmen and fully expect when walking into any showroom that is part of the buying process. I have never been treated so rudely by someone trying to ‘earn my business’. We were unfamiliar with Barefoot Spas, so after 20 minutes in the showroom and not having a chance to privately discuss our options with my husband (who was there, along with our 2 young children) I expressed that to the manager when he was pressuring for a price/model commitment. After some reasonable back and forth discussion with this manager, we were abruptly asked to leave. No rationale was given and he even threatened to call the police if we did not leave immediately. I’m assuming he was frustrated that this was not going to be an easy sale, but we never gave any sort of grounds for that sort of reaction. This happened in front of our two young children. He even requested event security to escort us to our car, much to the surprise of the officer that we had greeted when we walked in and whom I’m sure observed us the entire time while we were there. I’m still in disbelief that this actually happened.

I was deceived about cost of product. Also product was damaged and delivery person damaged my property. we were not given complete documentation to review before accepting delivery of merchandise.

Our spa was purchased on 01/13/2018 in the amount of $*** which was paid by credit card. After more than six weeks of waiting for the spa to be delivered and accepting delivery by a third party delivery person, it was later discovered the spa had a missing filter housing which had never been installed at the factory. Several attempts have been made to correct the problem with the customer service representatives who have not corrected or repaired the spa as of 04/18/2018. I have kept a record of emails that have transposed with the customer service representatives which have only led to promises the missing parts will be ordered and repaired by a repairman from the *** area. I am still waiting and have received no further contacts. I would like to have the spa replaced which would remedy the problem since we can't use it until it is repaired.

WE PURCHASED A SPA FROM THEM ON 02/24/18 AND SINCE THEN WE'VE HAD NOTHING BUT ISSUES WITH IT. CURRENTLY OUR SIDE WALLS ARE BULGING AND THEY CLAIM IT'S NOT UNDER WARRANTY DUE TO IT NOT BEING THEIR PROBLEM. WELL I CONTACTED OUR LOCAL SPA DEALER AND WAS TOLD THAT THIS IS NOT SUPPOSED TO HAPPEN. WE HAVE A WARRANTY ON MANUFACTURER DEFECTS AND THIS FALLS UNDER THAT CATEGORY AND NEEDS TO BE HONORED.

I bought a spa from them 3 years, 5 months ago. With it I have a 5 year warranty on “Equipment”, the pump is making a very loud noise, it’s going out. I sent them a video so they could listen to it and they told me it exceeded the length of the warranty and wil not cover the repairs.

I am a *** year old lady and was feeling very bad the day I stopped to look at the spas, seeking a way to exercise for my health. I had a difficult time getting into the bldg. and had to rest a lot. Met by an aggressive salesman, Scott W, He showed me the units etc. Explained draining and cleaning. Kept reducing cash price, so I said ok. He ask about my patio and yard to get it in. He was continually interrupted by other salesmen asking questions and left me sitting a lot. I was exhausted and just wanted out of there. He finally got everything settled and had me sign on a line in a ***, which I found out later was a contract stating no refunds, all sales final. All I saw was a SINGLE LINE, nothing else and he said he needed my signature. If I wasn't so sick at that time, I would never have signed without knowing the details. When the delivery man called, I found out I would have to have a 50 amp plug on a separate breaker installed.. First I heard about that. After several calls, I refused delivery and was told I had signed a non-revocable contract and had to take it. I kept telling him that I would never be able to climb the steps and get into the spa and that I just couldn't do it. The last 2 phone conversations with him (Scott), he was VERY RUDE and threatening me with legal attorneys in . I was able to stop pmt. on a $*** check but 2 debit charges for $*** and $*** went through. I need my money back real bad. I just feel he pressured and took advantage of an ill senior. I was never told the sales contract had no refund, sales final AT ALL. If I had the paper in my hand, I would have seen it and would not have done it. I just needed out of there. I thought I could get a refund if it didn't work out. That's the way most things work and I am too trusting. I did receive a call from a man that said he was in customer service and wanted to resolve it, and would call me back, he never did. IT WAS A BAD MISTAKE. PLEASE HELP ME.

My hot tub has had problems since I purchased it Feb. 2017. It has cracks in the vinyl and has developed leaks that they warranted the first time and are now saying I used too much chemical in it and therefore it will not be covered under warranty. This is not true in any way and I feel they are just giving me the run around. I have contacted them and they refuse to warranty a year old product. We paid a lot of money for this thing and I want it to work! The leaking is also damaging the NEW deck we had built to put it on. The tub is a *** serial # *** Purchase date 2/23/17 contract number