Spanish Fort Development

Hi!Hi! Greetings from Justairticket! As per customer complain, we have investigate the case, on 18th July customer made the reservation online for a round trip tickect from JFK to LHR at 11:25AM at 12:PM [redacted] wife call us for the changes our agent advised her the difference in the fare, however she decided to keep the existing reservation as it is later she call back to cancel the ticket at 1:50PM till than the ticket confirmation and invoice was already send to the customer email the $that our agent advise is the processing fee in order to cancel for the full refund and she accepted the same.Later on 19th July [redacted] call us again for the dispuit of the processing fee of $ and on the same day we advised him that we will refund back the amount back to his card and also we have send him the confirmation email as well.Please find the attachment proof email.If [redacted] still have any question he can reach us at [redacted] for the refund department or via email at [redacted] Thank you!Tina A***

Complaint: [redacted] I am rejecting this response because: Regarding complaint [redacted] Regarding what Justairticket mentions about the calls done with purpose of verification of the authenticity of the transaction, I'm also preocupied by the internet crime, the telemarketers and who knows, and this has never happen to me, didn't trust the accent they had, I was not able to trust you eitherFinally why did you withdrew the money on 10/19/if you cancelled me con 10/18/17.I want my money back to go buy my tickets elsewhere, Now.Thanks You [redacted] Regards, [redacted]

This is in response regarding regarding the complaint made by one of our consumer who had made the reservation from our website whose booking was cancelled due to no response for verification.We would like to inform you that after the booking is processed on our website we have our company policy of doing verification as the booking details and payment details are concerned without which we do not release the electronic ticket.In order to complete this verification we had contacted the card holder on the same day of booking to verify certain details as below in order to ascertain that the booking is legitimate and that the payment is being authorized by the card holderHowever, we could not speak to the card holder and had to leave a voice mailAnd at the same time we had sent an email asking the card holder to call us backBut we did not receive any response until 18-May-where we were bound to cancel the ticket and Void the transaction.Therefore we would again like to reiterate that www.justairticket.com will release electronic ticket only if the card holder fulfills all verification requirements that are mandatory for all.NB : Call back email attached

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Thursday, October 26, 9:PMTo: Revdex.com Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] Gentlemen at Revdex.com I thank you for your assistance with my issue/ dispute with Justairticket.com that was resolved satisfactorily because of your intervention.I am proud of you/ [redacted] Regards, [redacted]

Dear Sir,Madam,Greetings from Justairticket,It is not that we dint send him the Invoice we have send you the copy of the same invoice which you guys can go through it,It is the same Invoice we send to all our customer On the invoice the name of our company and our address is also clearly mention along with the amount of the purchase Customer the email address on the date it was send and the his trip information customer also needs to understand its not a face to face purchase its online purchase and all the online travel agency provide the purchased invoice via email.Thank you!

Dear [redacted] and Team,We would like to let you know that all the fares be it a private or publish fares are subject to change as per the availability of the seats and the class of serviceWe do not have any control as per the fares are concernedTherefore we have clearly mentioned on our website under the terms and conditions that " fares cannot be guaranteed until the tickets are issued and are subject to change according to the availability

Hi Team,Greetings from JUST AIR TICKET !We have gone through the history to find out what happened in this booking so we found out that there was some confusion about the refund amount , so now I we have checked with Finance team as well , they are going to check the details thoroughly and get back to me within to hours and then accordingly we will follow up And once we will find out the where the clashes are , we will refund the money to customer for sure We are sorry for the inconvenience and delay , but we will definitely take care the situation Yours FaithfullyGinni C [redacted]

Dear [redacted] ***,This is to inform you that at this point of time we have sent it for getting a waiver for refundWe will update you once we get the response from our consolidator

Greeting from JUSTAIRTICKET.COM !!!Customer initiated to do the changes without any penalty and later on forcing us to change the date with the fee of $which was not possible at all as we cannot go beyond the airline rules and regulations.However at the time of booking we had clearly sent all the terms and conditions of the ticket including changes and cancellations polices also the terms and conditions are clearly mentioned on our website https://www.justairticket.com/termCond.phpAs per [redacted] rules There is no fee to change or cancel a flight ticketed within hours, so as long as the reservation was made at least days prior to departure [redacted] charges change fees of $for domestic flights and up to $or more for international itineraries.As per her ticket rules the change fee was $350.However, this case is already closed from our end.(Please see the attachment)

Dear [redacted] and Team,As stated in my previous statement with complaint ID * [redacted] we have to abide by the ticketing rules and regulations set by the airline for our suppliersThe fare that the customer selected was a Negotiated Fare but Royal Air Moroc do not allow tickets to be issued on a negotiated fareIn other words it is called as split ticketingTherefore in order to process the ticket order we had to quote the regular publish fareBut since the customer denied we had to cancel the orderTickets were not issued and the card was not chargedIt was a temporary approval that we had taken but that approval gets released automatically in 1-business daysSo there is no refund pending from our endKindly wait for a day or two for the amount to reflect in your accountWe apologize for the inconvenience.Regards [redacted] Manager ( Operations )

Hi,We have already requested for the full refund from AA airline as the schedule change was from their end not by Justairticket whatever new flight information that is provided by the airline we will follow according to their airline rules please keep in mind that we are travel agencies who sales only airline ticket any involuntary changes are done by airlineyour refund is in process your refund confirmation number is [redacted] kindly check with AA as well regarding the same as we are also trying our best to get the refund for you.If you have any doubts feel free to contact us at [redacted] .Thank you

Dear [redacted] ***,This is to inform you that our consolidator from whom we get our discounted deals are in communication with the airline as per their statementAnd we are keeping a constant track in that.The customer will be contacted as soon as we get the positive message from the airline[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me although we need to follow up I do not trust this business Please do not close the case Thank you Thank you Regards, Aycil Yeltan

Complaint: [redacted] I am rejecting this response because:I gave them my credit card, my card was charged and they confirmed my flightThe next day, my flight was cancelled due to some policy about a signature although they charged my credit cardThis company is giving people the impression they have booked a flight, when indeed they have notThey are scamming people!!! Regards, [redacted]

Hi,Greetings from Justairticket!We never cancelled the ticket for signature policy the ticket was cancelled because customer did mention her correct name which is on her passport and as per Airline rules and regulation passenger name should be as per the passport and also it was clearly mention on our website at the payment page where customer details is required as the ticket was confirmed with the wrong name to make sure customer doesn't face any problem while travelling we requested her to speak with the airline for the name change.She called us back advising she has spoken with the airline and requested us to change it however we did not received any email from the airline that the authorization was given to change the name we informed her clearly that we cannot change it as there was no authorization from the Airline we tried several times to contact her on her billing phone number which does not accept any calls so to avoid any inconvenience we cancelled the ticket and left a voicemail on her day time phone number regarding the same.And we have already refunded her back the ticket cost.Thank you

Complaint: [redacted] I am rejecting this response because: Thank you for calling meIn regards to my complaint # [redacted] it has not been resolvedAs I told you on the phone, I received a call from justairtickets two days ago advising me that they had received the complaint and would look into initiating our refundI was told that I would hear from them on 12/1/it is now the 2nd, and I still have not heard from themSo, as I said, the case is not resolvedPlease respond so that I will know that you got thisthank you, [redacted] Regards, [redacted] ***

This is in response to the complaint made by one of the consumer regarding the policy of justairticket.com as per the payment verification is concerned.We would like to state that if the booking is made by the card holder for someone else,like any family member, friends or relatives, we undertake few verification measuresto make sure that the purchase is legitimateOne such verification to protect from any fraudulent activity and to identify the card holder is by having the authorization form filled and signed manually and sending to justairticket along with a scan copy of a government issued photo ID and also of the credit/debit card front and back.If an incomplete information is submitted or if our verification team does not find the documents submitted satisfactory, then we have a liability to cancel the reservation and process full refund.Therefore even though tickets were issued we were bound to cancel the tickets and the transaction and had provided a full refund due to documents submitted found not satisfactory

Hi,Greetings from Justairticket!, we extend our apologies for the inconvenience this downside has been caused to the customer after we investigate the case ** [redacted] purchased round trip tickets from our website on 14th Aug and she contact us when the ticket was already issued with their first name and last name so while doing verification customer mention they both have middle name on their passport so we advise her that the name change is not permitted once the ticket is issued so we gave her an option either to cancel the reservation and make a new booking with the correct name or contact the airline and check if airline will permit them to travel with their first name and last name also we inform her that once the ticket is cancel we cannot guarantee the fare as the deal that she purchase is a discounted fares we never tried to extort any money from her we are third party travel agency and all the ticket rules are control by the airline and we have to follow as per their guidelines,she mention that she spoke with United and they inform her that it is ok to make the changes however when we check their was no request place by the airline that we can go ahead and reissue the ticket with the correct name so the only option to solve the issue we inform her to cancel the ticket and rebook it again from the website and we also clearly mention to her that the refund process take 6-working days to credit it back to her account and we have already check the refund has already credited on her account if she has any problem with the refund she can email to our refund team at [email protected] you!Justairticket!

Dear [redacted] ***,This is regarding the complaint made by the client because of the misconstruction of her flights on her tripWe get our fares and tickets issued from our supplierAnd all the refund requests are forwarded to the consolidatorsUntil and unless the consolidator gets the permission from the airline to process the refund they will not process any refund.Like we advised we had sent many follow ups on this to our consolidator and will have to wait until they process the refund which we already told the passengerWe are sorry for the inconvenience caused but since the money is paid to the airlines we need to wait for the airline's positive response.Reminder again sent to our consolidator and will update the client for the same

Dear [redacted] and Team,This is in response to the complaint made by the customer for the additional charge amount of $which was charged as fare had increased.Please note that for all airfares the agency does not have control of the availability of fares,seats and class of serviceEven if customers received booking confirmation, the fares may change