Spanish Fort Development

I am rejecting this response because:This is not truth and based on many complaints on Revdex.com and also on many travel websites that I was unfortunate to read after I got into this bad experience your company is not providing any kind of disclosures about any additional charges, also for not providing any or none of the customer services to help clients ( paid for your ticket, because you are very carful by having clients call you and verify CC) to have seats assigned per reservation. h have used [redacted] and other companies and never experiences anything like that, it is non-acceptable service for the public anywhere. Some complaints are coming from different countries, see T[redacted]r.com complaints. It is unheard hat after we pay for tickets advertised like very legitimate buy, we have to call all the [redacted]lines and not only arrange the seat assignments, but pay additional fees. If I would of known that, I would never have anything to do with you or with this scam! I called many times your phone numbers you provided and it sounds that customer service is very poor, hard to understand, I heard some noises on the background, hang ups on me 4 times and no help what so ever! I spoke with supposable supervisor [redacted], who "helped" me to have seats assign and assume the fees, but lucky enough  called [redacted] for confirmation yesterday, there are no seats assigned! I had to call today again almost crying and paid extra money just to have seats for me and my sick husband. It ended up cost us over $ 320 to have some security of having seats, which should be your job to do just like any other travel agencies.We are asking to credit y Credit card for that amount and nothing else, which you should pay for an type of damages. I will also file complaint with NJ Corporation of Comission just to make sure that you will not hurt the other people like you made this for us.

Hi Team,Greetings from JUST AIR TICKET !We have gone through the history to find out what happened in this booking so we found out that there was some confusion about the refund amount , so now I we have checked with Finance team as well , they are going to check the details thoroughly and get back...

to me within 24 to 48 hours and then accordingly we will follow up . And once we will find out the where the clashes  are , we will refund the money to customer for sure .. We are sorry for the inconvenience and delay , but we will definitely take care the situation .. Yours FaithfullyGinni C[redacted]

Dear [redacted],This is to inform you that at this point of time we have sent it for getting a waiver for refund. We will update you once we get the response from our consolidator.

Dear [redacted] and Team,This is in response to the complaint made by the customer for the additional charge amount of $136.00 which was charged as fare had increased.Please note that for all airfares the agency does not have control of the availability of fares,seats and class of service. Even if...

customers received booking confirmation, the fares may change.

Hi,Greetings from Justairticket,After initiating calls to the customer we have already send out the remaining refund amount to the customer through Cheque and customer has already received the Cheque and [redacted] has responded to us the he got the cheque already,So we have already closed the case from our end.Thank you!

This is in response to the complaint made by the consumer the unwanted debit on his debit card who had given credit card to be charged. I [redacted] ( Operation Manager ) had already spoken to the client and had already resolved it over the phone as I have got the amount of $1425.00 refunded on...

his debit card ending with 4752. And upon his request I have charged his given credit card ending with 3395 charged again for $1425.00.So please be advised that refund to card ending with 4752 is processed and charge on new credit card ending with 3395 also was done as per the passenger's request.If you need the call recording we can send it to you as a proof of the conversation with the client which was made on 28-May-15.

Hi,Greetings from Justairticket!, we extend our apologies for the inconvenience this downside has been caused to the customer after we investigate the case ** [redacted] purchased  round trip tickets from our website on 14th Aug and she contact us when the ticket was already...

issued with their first name and last name so while doing verification customer mention they both have middle name on their passport so we advise her that the name change is not permitted  once the ticket is issued so we gave her an option either to cancel the reservation and make a new booking with the correct name or contact the airline and check if airline will permit them to travel with their first name and last name also we inform her that once the ticket is cancel we cannot guarantee the fare  as the deal that she purchase is a discounted fares we never tried to extort any money from her we are third party travel agency and all the ticket rules are control by the airline and we have to follow as per their guidelines,she mention that she spoke with United and they inform her that it is ok to make the changes however when we check  their was no request place by the airline that we can go ahead and reissue the ticket with the correct name so the only option to solve the issue we inform her to cancel the ticket and rebook it again from the website and we also clearly mention to her that the refund process take 6-7 working days to credit it back to her account and we have already check the refund has already credited on her account if she has any problem with the refund she can email to our refund team at [email protected]. Thank you!Justairticket!

Greeting from JUSTAIRTICKET.COM !!We will like to acknowledge to the email that the customer has sent as the customer called us saying that both the passenger has missed their flights due to passport issue and airline has marked them on No-show list. As per the airline fare rules once the passenger...

becomes no-show the ticket is Non-refundable, still we went ahead and did our best to get the refund from both the passenger with the airline cancellation penalty of $300 per passenger and $456.24 was refunded per passenger on the credit card ending [redacted]We did not charge any extra amount on the customer card. Customer herself called us and she informed us that she had made the booking herself on our websites as the fare difference was coming too high to make the changes on the existing booking. Customer has already got the refund for the booking and we had already closed this case from our end. Please feel free to contact us.Thanks.