Spanish Fort Development

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** * *** ***

Greeting from JUSTAIRTICKET.COM!!!First of all we apologies for this down fall that has cause to herIt is not that we dint want to refund the ticket amount as per the incident happened last year we accepted that a client called us regarding cancellation and as per the airline fare rules ticket is
non-refundable and non-transferable, she can only avail for future credit option for one year from the date of issuance i.e 22Augand she agreed to avail for future credit.However she failed to use this ticket before 22Augand she requested to extend for another year which was not permitted at all from the airline end.Please note that we are third party travel agency who provide cheap online ticket's and all the ticket fare rules are under the control of airlines and we have to follow as per their guidelines.we will be more than happy to resolve this case and we did our best to help her However, this ticket has already been forfeited by the airline side.We cannot do anything from our end and this case is closed from our end.Please feel free to contact us anytime.Thank you!

Complaint: ***
I am rejecting this response because: It took Just Air Tickets hours to finally issue tickets. Please reread my initial complaint. JAT was negligent in issuing tickets in a timely fashion and if they had been expedient, the fare increase would not have happened. I have purchased other international air tickets on-line before and the posted on-line price is what I paid. JAT probably just wanted to secure additional fees because I chose not to take additional travel insurance. I believe that the NJ Attorney General should investigate this deceitful practice. I will pursue issue with the NJ AG if this case is not settled justly. Sincerely,*** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They should also tell us the estimated time the refund will be received, honestly speaking, I should not be calling them everyday to find out the status of the refund, I hope to hearing from them as soon as possible.Thank you so much! Revdex.com of New Jersey
Regards,
*** ***

Dear *** and Team,This is to inform you that this was a manual booking made by one of our representativeBefore we issue the tickets we do several verification with the card holder/passengersAll the information pertaining to the reservation like name, date of birth, gender, travel details
and charges are verified before the tickets are processedAt the same time a booking confirmation is sent once the booking is completedThen a charge authorization form is sent with the names that are given at the time of bookingWe highly advise the customers to review all the travel related details before getting the booking processed and to get back to us in hours if there is any errorThe reason why the penalty was charged is because we cannot do a name change once the ticket is issuedIf the airline gives us a waiver to get the name changed then penalty has to be paid in order to process the name change as it involves into re-issuance of the ticket. Our terms and conditions clearly states the policy about a name change and advise to the traveler section requests the customer to verify the complete details of the itinerary including name, form of payment, flight details, date of borth etc before the tickets are issuedTherefore we will not be able to refund the requested amount as it was a penalty which was paid for the changes made

Hi,Regarding this case, yes the customer tried to purchase two ticket's from our websiteAs per our guidelines we verify all the booking information with the card holder and we verify the card information with her bank just to make sure it's a legal purchased in order to avoid any fraud activities
on her card.We we tried to verify the credit card information with her bank However, they refuse to verify the details without the card member on the line.So as a merchant we requested for the documents from the card holder so that we can verify and proved that it was a legal transactionWe also requested for Electronic signature from the card holder to make sure that their will be no dispute in future from both ends.However,customer declined to complete the electronic signature.We did not try to scam the customer so accordingly we cancelled the reservation and the ticket amount $was reverse back to her credit card.Therefore, we have close these case from our end Thanks!

This is in response regarding the complaint made by one of our client who purchased the ***line tickets from our website(www.just***ticket.com ). We would like to inform you that being an Online Travel Agency we make our utmost efforts to provide the best customer service for our clientsThere
are certain elements where the travel agency does not have any control ofFor those elements which the travel agency has access or control of , the service is delivered as requestedFor Instance regarding the seat request if the ***line do allow the travel agency to assign seats in advance free of cost we do assign themBut in cases where there is a requirement of fee for seat request the travel agency cannot absorb that feeThis fee is charged by the ***line for certain advance assignment of seatsMoreover if the passenger's are travelling on a Codeshare Flights ( Operating Carrier different than Marketing Carrier ) the seats can be assigned by the operating carrier on the date of departureBut if the Operating Carrier is charging fees for an advance seat assignment,it is solely under the ***lines discretion.We also have educated the passengers regarding the same on 05-July-Therefore we would like to state that for all the services which are allowed to travel agencies by the ***lines we deliberately deliver those services to our valued customers for their utmost satisfaction

Dear *** and Team,This is to inform you that all the private and publish cannot be guaranteed until the tickets are issuedThere could be fluctuations as per the online fare is concernedAnd we have clearly mentioned in our terms and conditions about the availability and non-availability of fare
which is typically under the control of the airlinesThe fare that we have for the current issuance date can increase or drop down later but that does not mean that we can give the decreased fare to the passengers for ticketed reservationsIf they have to do this penalties will be applicable as we need to re-price and re-issue the tickets. Therefore we have the fare which was available at that point of time for which the passengers have the liability of accepting or denying the new fareOnce they accept then we process the ticket under their consent

Dear *** and Team, This is to inform you that our refund team has processed the refund on 12/16/with all the applicable penalties as advised and agreed upon.By now the customer must have received the refund in his/her statementOnce the tickets are refunded it takes at least one billing
cycle or at times could me more for the refund amount to reflect in the accountSo please note that these tickets were refunded already

Complaint: ***
I am rejecting this response because:I think that is bullIf you are awaiting a response from whomever then, you should update the customer instead of a month an a half almost later still nothing, no response, no update nothing when I was told business days
Regards,
*** ***

Dear [redacted] and Team,We would like to let you know that selling tickets at a lower price does not give any levy for sending the electronic tickets without proper verification and without any required documents received from the purchaser. Even if your tickets were issued and had verified the booking...

details verbally, there was a charge authorization form which was sent to you to fill in and send it back with the scan copy of your photo ID and card. But we did not receive those within the stipulated time of 24 hrs. Therefore your booking was cancelled. We have the liability to terminate any order at any point of time in case of NO Documents received. Please read the terms and conditions mentioned on our website.Regards[redacted]Manager ( Operations )

Complaint: [redacted]
I am rejecting this response because:
Regarding complaint [redacted]Regarding what Justairticket mentions about the calls done with purpose of verification of the authenticity of the transaction, I'm also preocupied by the internet crime, the telemarketers and who knows, and this has never happen to me, didn't trust the accent they had, I was not able to trust you either. Finally why did you withdrew the money on 10/19/17 if you cancelled me con 10/18/17.I want my money back to go buy my tickets elsewhere, Now.Thanks You[redacted]
Regards,
[redacted]

Dear [redacted] and Team,We would like to let you know that all the fares be it a private or publish fares are subject to change as per the availability of the seats and the class of service. We do not have any control as per the fares are concerned. Therefore we have clearly mentioned on our...

website under the terms and conditions that " fares cannot be guaranteed until the tickets are issued and are subject to change according to the availability.

Greeting from JUSTAIRTICKET.COM !!!Customer initiated to do the changes without any penalty and later on forcing us to change the date with the fee of $100 which was not possible at all as we cannot go beyond the airline rules and regulations.However at the time of booking we had clearly sent...

all the terms and conditions of the ticket including changes and cancellations polices also the terms and conditions are  clearly mentioned on our website  https://www.justairticket.com/termCond.php. As per [redacted] rules There is no fee to change or cancel a flight ticketed within 24 hours, so as long as the reservation was made at least 7 days prior to departure. [redacted] charges change fees of $200 for domestic flights and up to $400 or more for international itineraries.As per her ticket rules the change fee was $350.However, this case is already closed from our end.(Please see the attachment)

Greeting from JUSTAIRTICKET.COM !!We will like to acknowledge to the email as customer was trying to book her ticket online and as per our policy we need e-sign from the card holder for the purchase.In order to make its a legit transaction. However, card holder refuse to give us the...

authorization for e-sign and we cannot issue ticket without card holder authorization and we cancelled the booking and the amount which was charged by robot(online transaction) were refunded on the same day.Customer has already got the refund for the booking and we had already closed this case from our end. Please feel free to contact us.Thanks.

This is in response regarding regarding the complaint made by one of our consumer who had made the reservation from our website whose booking was cancelled due to no response for verification.We would like to inform you that after the  booking is processed on our website we have our company...

policy of doing verification as the booking details and payment details are concerned without which we do not release the electronic ticket.In order to complete this verification we had contacted the card holder on the same day of booking to verify certain details as below in order to ascertain that the booking is legitimate and that the payment is being authorized by the card holder. However, we could not speak to the card holder and had to leave a voice mail. And at the same time we had sent an email asking the card holder to call us back. But we did not receive any response until 18-May-2015 where we were bound to cancel the ticket and Void the transaction.Therefore we would again like to reiterate that www.justairticket.com will release electronic ticket only if the card holder fulfills all verification requirements that are mandatory for all.NB : Call back email attached

Again I would like to reiterate my statement that, we do not have any liability in seat allocations. Chargeable seats remain chargeable and the passengers have to pay to the [redacted]line for that. All our website fares does not include fees for seats. Those that can be assigned without fee are assigned by us for all our travelers upon their request. And for all other special requests for seats we always recommend the passengers to get it assigned by the [redacted]lines as they are under [redacted]lines discretion.Therefore we do not take any accountability on this as seat assignment is under the discretion of the [redacted]lines.

Dear [redacted],This is regarding the complaint made by the client because of the misconstruction of her flights on her trip. We get our fares and tickets issued from our supplier. And all the refund requests are forwarded to the consolidators. Until and unless the consolidator gets the...

permission from the airline to process the refund they will not process any refund.Like we advised we had sent many follow ups on this to our consolidator and will have to wait until they process the refund which we already told the passenger. We are sorry for the inconvenience caused but since the money is paid to the airlines we need to wait for the airline's positive response.Reminder again sent to our consolidator and will update the client for the same.

Dear [redacted],This is to inform you that our consolidator from whom we get our discounted deals are in communication with the airline as per their statement. And we are keeping a constant track in that.The customer will be contacted as soon as we get the positive message from the airline.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]