Spanish Fort Development

I am rejecting this response because: This company, me and the airline company " [redacted] " had a conference call together after long tries that I wanted to talk to a supervisorIt is true that airline company has the rule to use it in a year but in this conference call they repeatedly told me and the supervisor of Justairticket.com that they have nothing to do with this ticket because the time I have extended the ticket with justticketair they cancelled with the airline company, therefore [redacted] also repeatedly mentioned that they do not have the money or the power to do anything for me in this matter and only party who can decide and do anything if possible is "JustairTicket" also [redacted] mentioned that even Justairticket choose not to help and do not refund they still have to pay back the taxes I have made on this ticket which is $They deliberately did not want to helpI have sent many emails and did not get any responseMy each calls extended to couple of hours wait on the phone transferring me to one person to other, then loosing me fro the lineIt is such an incredible to blame me not wanting to use the ticket I did but also I told them I won`t travel to Turkey while it is in the list of "Dangerous to Travel" in The United States and am Happy to use it somewhere else since they already cancelled the ticket with the airline company year agoThey choose not helping and pocketing the money I have paid them and now they are resisting to pay back my taxes which is so ugly This is an extra ordinary situation and they should honor the extreme situations that is happening right nowThere are lots of explosions and on top of it there is a State of Emergency in Turkey which is such a mess All the artists, journalists and many teachers are being arrested for political reasons therefore it was impossible for me as an artist to put my self in the fire line just because Justairticket was telling me that they will not help These are not regular situations and I believe they had to make exception just like the health reasons Lets say that they really could not help , it was not in their power -which I do not believe it is always possible to do - and they can not refund , still they have to pay back my taxes I have paid on this ticket which is $worth moneyAs I mentioned before this purchase is not an apple / orange purchase so I can say goodbye to easily It is a plane ticket costs hundreds of dollars I am an artist and I can not afford to just give it to these heartless people who wanted me to just travel to Turkey where explosions are on high level everyday I want my money back for the very legitimate reasonsI also told them that they can give me a open ticket to somewhere else which I still am ok with it but not just Turkey unfortunately I want them to take care of this and find a solution for thisIt is really obnoxious that they just want to use the regulations towards people who are feeding them everyday!!! These companies making millions of dollars on our shoulders They need to give back to the people sometimes when the very extreme situations occurs I can send you the emails with no response with this company when I tried to reach them in writing Now I see they can actually respond when they want to This is a robbery on this company`s part Hiding behind the policies and not helping people in anyway they can a avoid to [redacted] representative told me that they would help if my money was in their company`s hands but Justariticket has cancelled the ticket on their part and had the money in their pocket I want them to be human once in a life time! It is not I did not want to travel who does not want to have a vacation to Turkey and visit their family but I was not able to for the very dangerous reasons Aycil Yeltan

This is in response to the complaint made by one of our client who booked the ticket through usYes there was a schedule change which was made by [redacted] and we did provide the necessary assistance that we could at this point of timeWe apologize for the Inconvenience causedThere are many a times where we have to work hard with our suppliers in coordination with the airline to get the flights re-booked as per the convenience of the passengersAnd many a times if we are unable to get seats on the requested flights made by the passengers we are bound to re-book the passengers on a higher class which can have difference in fare because of the non-availability of class on the inventory which the passenger was originally bookedTherefore this additional cost was paid for and charged.Therefore we request the client to call us and speak to our refund department so that we can resolve the client's concern with a good will

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.

This is in response to the complaint made by the consumer the unwanted debit on his debit card who had given credit card to be chargedI [redacted] ( Operation Manager ) had already spoken to the client and had already resolved it over the phone as I have got the amount of $refunded on his debit card ending with And upon his request I have charged his given credit card ending with charged again for $1425.00.So please be advised that refund to card ending with is processed and charge on new credit card ending with also was done as per the passenger's request.If you need the call recording we can send it to you as a proof of the conversation with the client which was made on 28-May-

I am rejecting this response because:It's seems they skipped out all the parts of them trying to acquire my info! they are stating they gave me tickets but they didn't they would release tickets until I went through their dishonest authorization process! and no where on their website does it state you get charged $dollars if you cancel within hoursi booked the ticket around pm at night apriland by five pm the next day I was canceling hours later on April 24th for a flight book on May As I stated before I did agree to the rate increase but it was the authorization process they claim was standard that is corrupt and shady!Here is part of it! as you can see before you even pay there saying that you will not make any disputes with your Financial Institution etc etc!CHARGE AUTHORIZATION FORM FOR REFERENCE NUMBER ***Kindly review all the information that includes (name, date, complete flight details and the total charge amount) and abiding with all the legal terms and conditions, and that you will not make any disputes with your Financial Institution, Airlines or the Merchant thereafter for the charges, please reply to this email with your authorization stating that you authorize www.justairticket.com to charge the total amount of USD1,360.83 for non-refundable and non-transferable ticket(s) on your credit/debit card. Additionally, as Card Holder is making payment for Traveler other than himself/herself, we request the credit/debit card holder to :- Kindly sign the attached authorization form and send us back at [email protected] AND Send scan copy of:- aCredit/Debit card used for reservation. bFront page of the card holder's passport. Additionally, as Card Holder is different from Traveler(s), we request the credit/debit card holder to call us @ *** ** *** from the phone number registered with the bank in order to authorize the total charge
I also read many reviews where they ask for people password for their account on three-way with the banki am not the only one you can read the reviews on yelpi have no doubt that this company is dishonest and have been scamming good people out of their hard earned moneyI'm glad I could get my money back but this company should not be allowed to practice these deceptive tactics

Dear *** *** ***,We have been following up constantly with our consolidatorBut we would like to inform you that the mis-connection happened not because of justairticket but because of the airlineAnd if the airline is not compensating for the mis-connection then that is something we cannot take responsibility ofDecisions are not taken by justairticket but by the airlines.Kindly please advise the passenger to send a copy of the train ticket to *** specifying the booking reference number under the attention of J*** *** in subject line.I will see to what I can do for youYou can also call me at ###-###-#### and ask for me

Dear *** *** ***,This is in response to the complaint made by one of our consumer who has not received the refund amount yetWe do apologize for the delayThe refund sometime does take one or two billing cycleHowever we have sent a check to the card holder's billing address for the refund
amount which will be delivered in 5-working days from now.*** ***Operations Manager

This is in response to the complaint made by one of the consumer who purchased airline ticket with usI would like to state that although the booking is being made onlineall the airfares cannot be guaranteed until the tickets are issued and are subject to changes as per the availability of the seat
inventoriesTherefore we had given the availablefare which was a little higher than what was booked originallyHe did agree for the new fare and we had send the ticket for an issuanceLater he called to cancel the ticketand as per the policy $cancellation fee was being charged after his consent.But, we have voided the cancellation fee of $and had refunded all the charges that was made for this bookingThe refund amount will reflect in at least 3-businessdays in his account

I am rejecting this response because:
I didn't receive anything from the traveler agent, the only email I received was from *** ***Therefore, I didn't know any restriction "from" the traveler agentThe airline just notified me that the ticket has a restriction for months maximum stay, so when I first booked the flight from August to Decthe traveler agent didn't tell me that they just booked it and charge itThen I received e-ticket from United, without knowing that my return date is not allowed.I am pretty much messed up, first if I am going to use my return flight, I have to change it before Nov8th which I have to pay US$350, and if I stayed over Nov8th
, the ticket is voidI didn't force them for anything, I was asking them Airline told me to contact them to find out what's going on.... so I guess, I have to buy another one way return ticket from Taipei, if I want to go back to USAnyway, there probably won't have any resolution to this one, but please published it, to prevent other people to have same problem as the one I am facing
Regards,

Complaint: ***
I am rejecting this response because: They are not answering why the cheaper erroneous fare remained published on their website for over hours after they knew that they could not honor it I have purchased airline tickets on other websites and their systems have told me prior to closing the transaction that the price has changed and that this is the new price prior to me completing the sale online The way that the justairticket.com representative told me about the fare change after I completed the website transaction was really sleazy He told me that my fares went up by $per ticket but after I complained he lowered it by $per ticket That did not sound like a fare increase done by the airlines It just sounded like they were trying to get more money out of me This is two out of two times that I purchased airline tickets from this company and it left me feeling uneasy I will no longer use them for travel services
Regards,
*** ***

Hi Team,As Online Travel Agency we do send E-tickets and Invoice to our customer via E-mail.Thank You!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and look forward to a resolution
Regards,
*** ***

Dear Team,We are sorry for any inconvenience causedAll kinds of fares be it a publish fare or a negotiated fare depends on the availability of seats and the class of serviceFares cannot be guaranteed until the tickets are issuedUpdating the fare depends on the inventory of the airline and we do have an up to date faresBut at times due to technical issues you might be seeing the expired fare for few hours, but we do validate the availability before we process the ticketIf passengers are ok with the current available fare then tickets are issued

Complaint: ***
I am rejecting this response because:
Justairticket did not send invoice file to me as statedThey sent it as an e-mail text which is not legible.I asked to provide an invoice in pdf file and they did not do it
Regards,
*** *** ***

Dear *** and Team, This is to inform you that we had sent this ticket for refund long time back with an applicable airline penaltyI have escalated it to the consolidator in order to process the refund on urgent basisCustomer should be receiving the refund amount soon less the applicable
airline penalty as advised.Please call us to know the status of the refund

Dear *** and Team,This is to inform you that there is no where on our website which is mentioned " cancellation free "I sincerely request the customer to go back to our website and read our terms and conditions properly.It is only when the customer book the ticket and call us back on the
same day within hours of booking then we can cancel it for freeOtherwise any changes and cancellation incurs upon applicable penalty and the fare differencePlease go to our terms and conditions mentioned on the website

Dear *** *** ***,This is to inform you that our consolidator from whom we get our discounted deals are in communication with the airline as per their statementAnd we are keeping a constant track in that.The customer will be contacted as soon as we get the positive message from the
airline.*** ***

Dear ***and Team,This is to inform you that for all online payment the credit/debit card gets charged automatically the moment the booking is completedGetting a booking confirmation right after completion of booking does not mean that we sent the electronic tickets without verificationWe
have our own business standards and are bound to abide by thatThe need for documents is for verification purpose which is for the security of the card holderIf the customer fail to sent the required documents within hours of booking we are bound to cancel the tickets and refund the total paid amount at no cost for cancellation even if we could have earn a little money by selling the ticketsThis does not mean that we are trying to increase the fare to get more profit. Further I would like to state that fares cannot be guaranteedAll types of fares depends upon the availability of seats and the class of serviceAt times if there is delay in sending the required documents or if we are unable to reach out to the card holder for verification, then we are bound to cancel the ticketThis might lead to a higher fare as same inventory might not be available when customer comes back for the ticket

Hi Greeting from JUSTAIRTICKET.COM !!After investigating this case since this booking is a third party reservation we tried to get in touch with the card holder in order to check if it is a legal transactionHowever, we are unable to speak to the card holder and also the same fare $was
no longer available as the fare was revised by the airline and the next fare available was for $Please keep in mind that we are a third party travel agency who sales cheap air ticket all the fare rules are under the control of airline and we have to follow as per the airline guidelinesAccordingly we offer the next available discounted fare which higher and customer was not ok with the new fare.So accordingly we did not process the booking and the amount is already reverse back to card holder card and the case has been closed from our sideThank you !!!

Hi,Greetings from Justairticket!We have already refund $back to the customers account so she will need to check with her bank for the same.If she have any question she can contact our refund team at *** *** Thank you!Tina A***