Spanish Fort Development

Complaint: [redacted]
I am rejecting this response because:I gave them my credit card, my card was charged and they confirmed my flight. The next day, my flight was cancelled due to some policy about a signature although they charged my credit card. This company is giving people the impression they have booked a flight, when indeed they have not. They are scamming people!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have proof that [redacted] spelled my name correctly. I can send that separately. After my name was misspelled, I was told that it would cost $175 or $350 to get my name spelled correctly. Representatives from the business charged me, $25, travel agen fee on Nov 10 , 2015,  $150.00 [redacted] on nov 10, $150.00 agent fee on November 13, $160.85 [redacted] on November 13 and $160.85 for [redacted] on November 13. Theses charges add up to $646.70. That is $321.70 more ( MORE) than they told me it would be, I was also told by Stephen that these were dummy charges and would go away. I talked to [redacted] and they said that it looked like the agency had reissued both ( both) of our tickets even though there was nothing wrong with [redacted] ticket. [redacted] also told me that ONLY the travel agency could refund my money.So there are several issues here: 1)agency made a mistake with spelling my name2) would not admit to mistake , charged me for name change.3) Charged me $321.70 MORE than the most they said it would cost. At the very least, I need that $321.70 refunded, I never authorized it, it is fraudulent. I am contesting these charges through my credit card.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear [redacted] and Team,As stated in my previous statement with complaint ID * [redacted] we have to abide by the ticketing rules and regulations set by the airline for our suppliers. The fare that the customer selected was a Negotiated Fare but Royal Air Moroc do not allow tickets to be issued on a...

negotiated fare. In other words it is called as split ticketing. Therefore in order to process the ticket order we had to quote the regular publish fare. But since the customer denied we had to cancel the order. Tickets were not issued and the card was not charged. It was a temporary approval that we had taken but that approval gets released automatically in 1-5 business days. So there is no refund pending from our end. Kindly wait for a day or two for the amount to reflect in your account. We apologize for the inconvenience.Regards[redacted]Manager ( Operations )

Hi,We have already requested for the full refund from AA airline as the schedule change was from their end not by Justairticket whatever new flight information that is provided by the airline we will follow according to their airline rules please keep in mind that we are travel agencies who sales...

only airline ticket any involuntary changes are done by airline. your refund is in process your refund confirmation number is [redacted] kindly check with AA as well regarding the same as we are also trying our best to get the refund for you.If you have any doubts feel free to contact us at [redacted].Thank you.

Complaint: [redacted]
I am rejecting this response because:
Thank you for calling me. In regards to my complaint #[redacted]  it has not been resolved. As I told you on the phone, I received a call from justairtickets two days ago advising me that they had received the complaint and would look into initiating our refund. I was told that I would hear from them on 12/1/2016. it is now the 2nd, and I still have not heard from them. So, as I said, the case is not resolved. Please respond so that I will know that you got this. thank you, [redacted]
Regards,
[redacted]

Dear [redacted] and Team,This is in response to the complaint made by one of our client who had ordered ticket from us. Unfortunately we were not able to process the ticket as a fact that the airline has a specific contract with the consolidator due to which we were not able to issue the ticket on a...

discounted fare. Since AT ( Royal Air Moroc ) do not allow to on negotiated fare we had advised the customer about the publish fare which was higher than booked. And we have specified in our terms and conditions that even if the booking is completed the fare can change before the tickets are issued. Therefore we are not liable for any fare change and we are bound to abide b the ticketing rules and regulations as agreed upon with the airlines.As per as the refund is concerned, there was an approval being taken but the card was not actually charged. Therefore the approval should get release in 1-5 business days. One of our agent is contacting the bank to get the approval released.Regards[redacted]Manager ( Operations )

Hi!,Greetings from Justairticket!We will like to apologies for the inconvenience ** [redacted] has gone through us the only reason we were trying to do a conference call with her bank is to make sure it's a legitimate purchase  as we were not able to speak to her and on the...

reservation  [redacted] book a ticket for [redacted] who is not the Card Holder as it's an online purchase and we as a merchant we also need to verify the transaction information with the bank to make sure it's not a fraud purchase we follow this protocol for the safety of the card holder till the time the purchase verification is not done with the card holder we do not send out the confirmation ticket for third party reservation. Also we have already informed [redacted] that we cannot process the booking as he is not the Card holder and we have advise him that the transaction amount will be drop off within 24-48hrs.We are sorry that several things did not work out as per his expectation .Don't hesitate to call us if there's is any question at [redacted] Thank you!Justairticket!

I am rejecting this response because: This company, me and the airline company " [redacted]" had a conference call together after long tries that I wanted to talk to a supervisor. It is true that airline company has the rule to use it in a year but in this conference call they repeatedly told me and the supervisor of Justairticket.com that they have nothing to do with this ticket because the time I have extended the ticket with justticketair they cancelled with the airline company, therefore [redacted] also repeatedly mentioned that they do not have the money or the power to do anything for me in this matter and only party who can decide and do anything if possible is "JustairTicket" also [redacted] mentioned that even Justairticket choose not to help and do not refund they still have to pay back the taxes I have made on this ticket which is $400 They deliberately did not want to help.. I have sent many emails and did not get any response. My each calls extended to couple of hours wait on the phone transferring me to one person to other, then loosing me fro the line... It is such an incredible to blame me not wanting to use the ticket I did but also I told them I won`t travel to Turkey while it is in the list of "Dangerous to Travel" in The United States and am Happy to use it somewhere else since they already cancelled the ticket with the airline company year ago. They choose not helping and pocketing the money I have paid them and now they are resisting to pay back my taxes which is so ugly ...  This is an extra ordinary situation  and they should honor the extreme situations that is happening right now. There are lots of explosions and on top of it there is a State of Emergency in Turkey which is such a mess . All the artists, journalists and many teachers are being arrested for political reasons therefore it was impossible for me as an artist to put my self in the fire line just because Justairticket was telling me that they will not help.  These are not regular situations and I believe they had to make exception just like the health reasons.  Lets say that they really could not help , it was not in their power -which I do not believe it is always possible to do - and they can not refund , still they have to pay back my taxes I have paid on this ticket which is $400 worth money. As I mentioned before this purchase is not an apple / orange purchase so I can say goodbye to easily ... It is a plane ticket costs hundreds of dollars . I am an artist and I can not afford to just give it to these heartless people who wanted me to just travel to Turkey where explosions are on high level everyday . I want my money back for the very legitimate reasons.. I also told them that they can give me a open ticket to somewhere else which I still am ok with it but not just Turkey unfortunately .... I want them to take care of this and find a solution for this... It is really obnoxious that they just want to use the regulations towards people who are feeding them everyday!!! These companies making millions of dollars on our shoulders . They need to give back to the people sometimes when the very extreme situations occurs . I can send you the emails with no response with this company when I tried to reach them in writing . Now I see they can actually respond when they want to .... This is a robbery on this company`s part ... Hiding behind the policies and not helping people in anyway they can a avoid to ... [redacted] representative told me that they would help if my money was in their company`s hands but Justariticket has cancelled the ticket on their part and had the money in their pocket ... I want them to be human once in a life time! It is not I did not want to travel who does not want to have a vacation to Turkey and visit their family but I was not able to  for the very dangerous reasons.
Aycil Yeltan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  although we need to follow up . I do not trust this business .  Please do not close the case . Thank you  Thank you
Regards,
Aycil Yeltan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 From: [redacted] Sent: Thursday, October 26, 2017 9:09 PMTo: Revdex.com <[email protected]>Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #[redacted] Gentlemen at Revdex.com I thank you for your assistance with my issue/ dispute with Justairticket.com that was resolved satisfactorily because of your intervention.I am proud of you/ [redacted].
Regards,
[redacted]

I am rejecting this response because:
JustAirTicket has requested that I call their refund department to resolve the issue.  There is no need of that since I have already received a refund from them.  Their response states that they are charged extra by [redacted] when a change is made.  I called [redacted] back when this happened and they said they NEVER charge a customer an additional fee when they are the ones who cancel the flight and the customer needs to be booked on another flight.  So either [redacted] or JustAirTicket is lying.  I believe it is JustAir.  Someone from JustAir called me on August 18th to discuss the issue.  I could not take the call at that time and asked them to call be back.  They have not called back.

First of all I would like to state that the penalty advised and which was charged for $50.00 only was cancelled the next day as stated [redacted] ). So there is no any refund pending.And as far as our policy is concern, we stand by our policies set forth for all the passengers buying ticket from our website. All that is being stated by the consumer is right as per his concern, but all these verification and precautionary measures are taken only to avoid any kind of unauthorized activity on the purchaser,s card. It is not meant for US. They are meant for the benefit of the customers.And again, our website clearly states about the Fee Payment and also about the payment options and acceptances. So kindly please check the terms and conditions being attached.

Hi,Greetings from Justairticket!We never cancelled the ticket for signature policy the ticket was cancelled because customer did mention her correct name which is on her passport and as per Airline rules and regulation passenger name should be as per the passport and also it was clearly mention on our website at the payment page where customer details is required as the ticket was confirmed with the wrong name to make sure customer doesn't face any problem while travelling we requested her to speak with the airline for the name change.She called us back advising she has spoken with the airline and requested us to change it however we did not received any email from the airline that the authorization was given to change the name we informed her clearly that we cannot change it as there was no authorization from the Airline we tried several times to contact her on her billing phone number which does not accept any calls  so to avoid any inconvenience we cancelled the ticket and left a voicemail on her day time phone number regarding the same.And we have already refunded her back the ticket cost.Thank you

This is in response to the complaint made by one of our client who booked the ticket through us. Yes there was a schedule change which was made by [redacted] and we did provide the necessary assistance that we could at this point of time. We apologize for the Inconvenience caused. There are...

many a times where we have to work hard with our suppliers in coordination with the airline to get the flights re-booked as per the convenience of the passengers. And many a times if we are unable to get seats on the requested flights made by the passengers we are bound to re-book the passengers on a higher class which can have difference in fare because of the non-availability of class on the inventory which the passenger was originally booked. Therefore this additional cost was paid for and charged.Therefore we request the client to call us and speak to our refund department so that we can resolve the client's concern with a good will.

This is in response to the complaint made by one of the consumer regarding the policy of justairticket.com as per the payment verification is concerned.We would like to state that if the booking is made by the card holder for someone else,like any family member, friends or relatives, we undertake...

few verification measuresto make sure that the purchase is legitimate. One such verification to protect from any fraudulent activity and to identify the card holder is by having the authorization form filled and signed manually and sending to justairticket along with a scan copy of a government issued photo ID and also of the credit/debit card front and back.If an incomplete information is submitted or if our verification team does not find the documents submitted satisfactory, then we have a liability to cancel the reservation and process full refund.Therefore even though tickets were issued we were bound to cancel the tickets and the transaction and had provided a full refund due to documents submitted found not satisfactory.

Passenger called us for cancellation on 11OCT16 and we advised him about the total cancellation charges of $ 400 in which $ 200 Justairticket.com fee and $ 200 as the airline cancellation fee. We advised him that we will charge $ 200 to process his refund as a...

new charge on his card and he will get rest amount into his account. He agreed for the payment and we sent an amount clarification email to his registered email address i.e. "[redacted] on Tue, Oct 11, 2016 at 4:47 PM and he replied with agreement on Tue, Oct 11, 2016 at 4:52 PM. He gave us authorization and replied as "I agree to cancellation of the ticket for.  $400.00 "We are enclosing PDF file of that email conversation and we request you to kindly dispute it with merchant. Should you have any further query on the same, please do let us know.

Dear Sir,Madam,Greetings from Justairticket,It is not that we dint send him the Invoice we have send you the copy of the same invoice which you guys can go through it,It is the same Invoice we send to all our customer On the invoice the name of our company and our address is also clearly mention along with the amount of the purchase Customer the email address on the date it was send and the his trip information customer also needs to understand its not a face to face purchase its online purchase and all the online travel agency provide the purchased invoice via email.Thank you!

Greeting from JUSTAIRTICKET.COMWe had already spoken with the customer and we had advised her to give us some time as we are looking for  best alternate option to get refund.As currently we are negotiating with the airline regarding her case.We will update her whatever the outcomes will come.Thank you!

Hi!Hi! Greetings from Justairticket! As per customer complain, we have investigate the case, on 18th July 2017 customer made the reservation online for a round trip tickect from JFK to LHR at 11:25AM at 12:21 PM [redacted] wife call us for the changes our agent advised her the difference in...

the fare, however she decided to keep the existing reservation as it is later she call back to cancel the ticket at 1:50PM till than the ticket confirmation and invoice was already send to the customer email the $100 that our agent advise is the processing fee in order to cancel for the full refund and she accepted the same.Later on 19th July  [redacted] call us again for the dispuit of the processing fee of $100  and on the same day we advised him that we will refund back the amount back to his card and also we have send him the confirmation email as well.Please find the attachment  proof email.If [redacted] still have any question he can reach us at [redacted] for the refund department or via email at [redacted] Thank you!Tina A[redacted]