1) We had a “binding contract” for $to pack and move my dorm room from ** to ** They were supposed to come Wed or Thurs, as I needed to be out on Friday.They did not come Wed, nor Thurs, they finally came Friday morning, at which time they said the contract was not accurate, and they wanted $(TRIPLE the contracted price) to move my stuffI told them that my stuff isn't worth that amount, it's just a dorm room (so not that much furniture) and I wouldn’t pay itBy this time they had packed & put some of my stuff on the truck alreadyWhen I told her I would just cancel the move she said that I couldn't have my deposit back, and I would never find anyone to come on short notice on a holiday weekendSo we argued, and finally she came down to $As I had to be out that day, I felt I had no choice, so went ahead with the $(DOUBLE the original price)Although I called to complain many times, every time I spoke to someone they said they were the wrong person and
I hired Spartan Van Lines in February to conduct a cross country move on 8/13/ They failed to contact me or showed up on the date agreed to They later stated they had a day window in the fine print after assuring me time and time again that my move would occur on 8/13/ Then, they didn't show up until 6:pm on 8/14/18...no phone calls, no communication, no return calls Then, the cost of the move is now 3x the estimate Now, I understand an estimate is an estimate, but 3x the estimated cost? That is ridiculous and now, a day late and at 6:pm what recourse do I have I had a cross country trip planned to start the 13th, it's n ow the 14th at 6:pm, with no one to call And, when I arrived in Portland, they now could not deliver my items in a large truck....I live in a city, really!! They took another $to deliver my items in a smaller truck I have tried to reach Spartan numerous times, before, during and since the move with no success Hence, I am h
After my mother passed away on July 25th, 2018, my family traveled from NJ to her Florida apartment to process her possessions Based on an online rating, we called *** *** *** for moving the property They contracted with Spartan Van Lines to move the property from an Orlando, Flwarehouse to our house in New Jersey Spartan Van Lines treated us with poor communication, delay tactics, and demands for payment before providing service They ultimately delivered they property over business days after the first available day for delivery Their contract guaranteed delivery within business days from the first available day for delivery As a result, they demanded an additional $for "storage fees" prior to unloading the delivery truck A most unprofessional truck driver demanded an additional $prior to unloading the truck for extra delivery distance from the truck and a stairway Based on the post-contract services form, at least $70, and at most, $
This moving company picked up our belongings at *** *** st., South Amboy, NJ on July 27th and is suppose to call or email me with a delivery date to ship to our florida address, to date 8/11/we have not received a phone call or email, we are sleeping on the floor We already paid them $6, We have called them numerous times , once we got hold of someone and was told they don't know when we will receive our belongings, then called again many times only to receive their voice mail box, with no returned calls when they picked up our belongs, they did not bring a truck big enough and we had to leave our washing machine, freezer, bakers rack, tools, and many other items we had listed to be moved
Short and Simple,
I had a binding contract for $They showed up a day late and took an extra day to pack and load me than promisedI was promised a truck with the name on the side and Wemployees in uniformI got an enterprise and a rented *** truck with maybe wemployees and two local hired handsThen after fully packing me they charged an additional $10,The first truck with 90% of my house in was gonemonth later they will not deliver my good because I must wire them the moneyI can't ever get ahold of them on my time and I've been told they will auction my goods if I don't payThey will begin charging me $dollars a month for storage and offer no assistance in paymentsI must pay or they will auction it offNo exceptions
My main issue with the company was that I did not get a call the day before my move like I was told I wouldIf I did, I would have been able to update my inventory and get the $per cu ft like I was toldI was the one who actually called Quality Assurance the day before my move (since I had not received a call) and I left a message with ChristianIn addition, I also emailed the main email and cc Fernanda about the issueNobody called me backI had to call after my pickup to confirm that my messages were received and that’s when I asked if something could be done about the charge per cuft since the moving company did not hold up their end of your contract (in regards to calling the customer ahead of time to ensure proper inventory)
Susan K did finally respond to me and stated that there was nothing they could do, but she did offer me $creditAlthough I appreciate the credit, that was not enough being that my "overage" was for an additional cuft and with the add
Approxmos ago, my husband and I relocated from *** to *** *** to be close to our childrenWe are retired and living on a fixed incomeWe contracted and paid $for the moveThis amount included basic moving charge of $(which included basic insurance coverage of $per pound per item at no extra charge) plus an additional separate charge of $which we paid for Full Value Protection coverage, $deductible, amount of liability $51,When the furniture was delivered several large and small items were damaged beyond repair.We filed a claim with their claims deptin the amount of $and submitted all the required backupAfter waiting months, they sent a release for me to sign indicating that they were settling my claim based on $per pound per item-totaling $I sent a copy of my contract (job no*** claim no.***) and asked them to verify that I paid for the Full Value Protection Coverage, and to processTwo months
I hired this company to move me from New York to North Carolina on May as of yet I have not received my property they are very rude and unprofessional hanging up on a customer and not being truthful with their business practices very deceptive
Short and Simple,
I had a binding contract for $They showed up a day late and took an extra day to pack and load me than promisedI was promised a truck with the name on the side and Wemployees in uniformI got an enterprise and a rented *** truck with maybe wemployees and two local hired handsThen after fully packing me they charged an additional $10,The first truck with 90% of my house in was gonemonth later they will not deliver my good because I must wire them the moneyI can't ever get ahold of them on my time and I've been told they will auction my goods if I don't payThey will begin charging me $dollars a month for storage and offer no assistance in paymentsI must pay or they will auction it offNo exceptions
I called a moving company previously used by my mother to move from NJ to GeorgiaThe number was directed to a new company who said they just changed the name to Spartan Van LinesNow it it is called something differentI made a deposit with one personAnother called me about the pickup and added extra money based on what the items I had describedThe pickup was on July 6, The driver asked me for in cash plus a check for the differenceI said absolutely notThen after checking to see what was to be moved the price jumped by nearly more!!! They were charging me for tape and boxes even though I had already packed my boxesHe said everything needed to be boxed to put on the truck! We disputed the charges and he took off some of the boxes at each! Outrageous! After calling for nearly two weeks straight to see where my things were I finally got an email to expect a call from the driverJuly 27th and the driver arrives My things sat in a New Jersey ware
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment
Account ***, Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
I entered a contract with Spartan Van Lines to pick up my household goods on 5/30/ 31/I was quoted a charge of 2,to pick up & put my household goods to bring to their Warehouse on 5/31/It was to be delivered @ my new address on 6/5/After loading up all my thing on the truck I was given a new price if 4,dollarsThe driver said I went over the cubic feet & my furniture weight in @ poundI have bdrm apartment little furnitureThe driver took off with my inventory sheet proving what they loaded up.Fr I 5/1/I sent emails to the company requesting to have my delivery date rescheduled & not arrive on 6/5/18.After no replies I called the driver & Spartan Van Lines leaving message about needing to reschedule my delivery dateReceived no return calls from anyoneSat I called Spartan times leaving messages needing a call back to reschedule plus the driverThe Driver called Me back wanting to delivery my things on Sun 6/3/18Explained
Contracted *** Van Lines -- representative *** *** on 6/13/to move daughter's college apartment at end of July from Pittsburgh, PA to Orlando, FL Itemized all belongings Updated Juan on 7/with pictures of all finalized and packed belongings Agreed to $total, free steps (except outside), free long haul to FLA, up to days free storage, delivery date 8/10/ Pick up date 7/28(primary) 7/29(backup) call between 4-6pm EST day before with pickup window
No call 7/ Call 7/- be there at 11: Ok with us Call at 1:be there shortly Call at 3:be there shortly We call at 5:30, be there shortly They arrive at 7:30pm and rudely joke that they were on time Tell my college aged daughter that she has sq foot more and she has to sign a document She brings document home and it is a carbon copy where nothing is legible
A company called Moving Express calls on 8/and says we are delivering today I say no my contract is for 8/
Moving company picked up my stuff for a cross country move nearly months ago 6/As of 7/my stuff is missing, unable to be found, and no one will return my callsNo Sales associate went over insurance options or followed company policy to list the items in storage and instead charged me a lump sum that doubled in price the day of pick up without explanationPrices and contract were filled out after I was forced to sign an empty document before movers were allowed to touch my stuff
Customer service agents at the moving company tell me that it is not their responsibility to know where my stuff is or finish the move because they used a 3rd party to pick up the shipmentThe 3rd party doesn't have any information or record of my move despite the fact I have a Bill of Lading from the 3rd party, *** *** ***
My sales rep hasn't returned my call for months, even though I send him regular emails and leave voicemailsCustomer service agents have yelled at me and
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment
Account ***, Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
I chose Spartan Van Lines for my cross country move back in AugustAugust 12th they picked up my items from my home in Jacksonville, NCBy the contract they gave me, my items were supposed to be delivered no later than October 4thAfter that date the contract was breachedIt is now November 9th, and all the company will tell only tell me the truck is in shopI still have not received any of my shipment and I can not get any straight forward answers
To begin, I booked my move with *** *** *** They sub contracted my move out to *** *** *** without my knowledgeI did not know I would be dealing with *** until the truck showed upAll paperwork I received was from ***, but then I was given a new job number at pick up, and billed for things that were "on the paperwork *** *** *** sent you" which I never receivedOriginal pick up was scheduled for 5/On 5/the driver called and delayed it to the morning of 5/The morning of 5/he delayed until the afternoonIn the afternoon he did not show up, and when I called to complain delayed it until 8pm that eveningAt 9pm when he had not arrived, I again called and was delayed until the next morning, 5/28, after I was scheduled to leave town forcing me to leave someone else to handle the pick upAt pick up they charged for cubic feet over the estimate, cubic feet in total, even though I have pictures and measurements proving that I only had
I was quoted $on 5/for a move scheduled on 6/19/ They movers were scheduled to arrive at pm on the 19th, but showed up after 8pm They began loading my belongings and the mover then informed me that my move was now going to cost me over $
Since I had no choice to make any other moving arrangements, I was held captive to the move
After waiting almost days, I finally received my furnishings on July
According to my initial contract it was a full service move however the movers refused to put my furnishings in any room other than the front room of my home The movers were unprofessional and refused to put the furniture THEY disassembled back together
Of course my furniture arrived damaged/ missing hardware and pieces
On July I filed a claim with Spartan On 9/Spartan attempted to resolve my $claim by offering me $ In addition they required a “notarized letter” that stated I would not persue filing a complaint against their business
I was told it would be around thousand to pick up my furniture then I get a call from someone else in paWho hasn't even seen my furniture and he quotes me thousandThen I get an email from Ann asking for my bank info because I ave to pay thousand a 70% down payment!
I hired this company over a month ago to move my things from Indiana to FL I still don't have my things and it is the middle of April When you call the office, they answer the phone 40% of the time and that after trying to reach every department (just to get someone on the phone) The manager was snappy and rude with me on different occasions I had several revised contracts, but their system doesn't let you access them after you've signed one, so I have no proof of any changes that were madeThe price went up by $ I waited a couple of weeks for them to "figure out what's going on with" my stuff I've had to pay hundreds of dollars to get things for my new home that I already have sitting in a warehouse or truck somewhere in America The last I heard, someone was supposed to call me in 24-hours to schedule my delivery Well, that time frame has passed I need and want my things!
1) We had a “binding contract” for $to pack and move my dorm room from ** to ** They were supposed to come Wed or Thurs, as I needed to be out on Friday.They did not come Wed, nor Thurs, they finally came Friday morning, at which time they said the contract was not accurate, and they wanted $(TRIPLE the contracted price) to move my stuffI told them that my stuff isn't worth that amount, it's just a dorm room (so not that much furniture) and I wouldn’t pay itBy this time they had packed & put some of my stuff on the truck alreadyWhen I told her I would just cancel the move she said that I couldn't have my deposit back, and I would never find anyone to come on short notice on a holiday weekendSo we argued, and finally she came down to $As I had to be out that day, I felt I had no choice, so went ahead with the $(DOUBLE the original price)Although I called to complain many times, every time I spoke to someone they said they were the wrong person and
I hired Spartan Van Lines in February to conduct a cross country move on 8/13/ They failed to contact me or showed up on the date agreed to They later stated they had a day window in the fine print after assuring me time and time again that my move would occur on 8/13/ Then, they didn't show up until 6:pm on 8/14/18...no phone calls, no communication, no return calls Then, the cost of the move is now 3x the estimate Now, I understand an estimate is an estimate, but 3x the estimated cost? That is ridiculous and now, a day late and at 6:pm what recourse do I have I had a cross country trip planned to start the 13th, it's n ow the 14th at 6:pm, with no one to call And, when I arrived in Portland, they now could not deliver my items in a large truck....I live in a city, really!! They took another $to deliver my items in a smaller truck I have tried to reach Spartan numerous times, before, during and since the move with no success Hence, I am h
After my mother passed away on July 25th, 2018, my family traveled from NJ to her Florida apartment to process her possessions Based on an online rating, we called *** *** *** for moving the property They contracted with Spartan Van Lines to move the property from an Orlando, Flwarehouse to our house in New Jersey Spartan Van Lines treated us with poor communication, delay tactics, and demands for payment before providing service They ultimately delivered they property over business days after the first available day for delivery Their contract guaranteed delivery within business days from the first available day for delivery As a result, they demanded an additional $for "storage fees" prior to unloading the delivery truck A most unprofessional truck driver demanded an additional $prior to unloading the truck for extra delivery distance from the truck and a stairway Based on the post-contract services form, at least $70, and at most, $
This moving company picked up our belongings at *** *** st., South Amboy, NJ on July 27th and is suppose to call or email me with a delivery date to ship to our florida address, to date 8/11/we have not received a phone call or email, we are sleeping on the floor We already paid them $6, We have called them numerous times , once we got hold of someone and was told they don't know when we will receive our belongings, then called again many times only to receive their voice mail box, with no returned calls when they picked up our belongs, they did not bring a truck big enough and we had to leave our washing machine, freezer, bakers rack, tools, and many other items we had listed to be moved
Short and Simple,
I had a binding contract for $They showed up a day late and took an extra day to pack and load me than promisedI was promised a truck with the name on the side and Wemployees in uniformI got an enterprise and a rented *** truck with maybe wemployees and two local hired handsThen after fully packing me they charged an additional $10,The first truck with 90% of my house in was gonemonth later they will not deliver my good because I must wire them the moneyI can't ever get ahold of them on my time and I've been told they will auction my goods if I don't payThey will begin charging me $dollars a month for storage and offer no assistance in paymentsI must pay or they will auction it offNo exceptions
My main issue with the company was that I did not get a call the day before my move like I was told I wouldIf I did, I would have been able to update my inventory and get the $per cu ft like I was toldI was the one who actually called Quality Assurance the day before my move (since I had not received a call) and I left a message with ChristianIn addition, I also emailed the main email and cc Fernanda about the issueNobody called me backI had to call after my pickup to confirm that my messages were received and that’s when I asked if something could be done about the charge per cuft since the moving company did not hold up their end of your contract (in regards to calling the customer ahead of time to ensure proper inventory)
Susan K did finally respond to me and stated that there was nothing they could do, but she did offer me $creditAlthough I appreciate the credit, that was not enough being that my "overage" was for an additional cuft and with the add
Approxmos ago, my husband and I relocated from *** to *** *** to be close to our childrenWe are retired and living on a fixed incomeWe contracted and paid $for the moveThis amount included basic moving charge of $(which included basic insurance coverage of $per pound per item at no extra charge) plus an additional separate charge of $which we paid for Full Value Protection coverage, $deductible, amount of liability $51,When the furniture was delivered several large and small items were damaged beyond repair.We filed a claim with their claims deptin the amount of $and submitted all the required backupAfter waiting months, they sent a release for me to sign indicating that they were settling my claim based on $per pound per item-totaling $I sent a copy of my contract (job no*** claim no.***) and asked them to verify that I paid for the Full Value Protection Coverage, and to processTwo months
I hired this company to move me from New York to North Carolina on May as of yet I have not received my property they are very rude and unprofessional hanging up on a customer and not being truthful with their business practices very deceptive
Short and Simple,
I had a binding contract for $They showed up a day late and took an extra day to pack and load me than promisedI was promised a truck with the name on the side and Wemployees in uniformI got an enterprise and a rented *** truck with maybe wemployees and two local hired handsThen after fully packing me they charged an additional $10,The first truck with 90% of my house in was gonemonth later they will not deliver my good because I must wire them the moneyI can't ever get ahold of them on my time and I've been told they will auction my goods if I don't payThey will begin charging me $dollars a month for storage and offer no assistance in paymentsI must pay or they will auction it offNo exceptions
I called a moving company previously used by my mother to move from NJ to GeorgiaThe number was directed to a new company who said they just changed the name to Spartan Van LinesNow it it is called something differentI made a deposit with one personAnother called me about the pickup and added extra money based on what the items I had describedThe pickup was on July 6, The driver asked me for in cash plus a check for the differenceI said absolutely notThen after checking to see what was to be moved the price jumped by nearly more!!! They were charging me for tape and boxes even though I had already packed my boxesHe said everything needed to be boxed to put on the truck! We disputed the charges and he took off some of the boxes at each! Outrageous! After calling for nearly two weeks straight to see where my things were I finally got an email to expect a call from the driverJuly 27th and the driver arrives My things sat in a New Jersey ware
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment
Account ***, Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
I entered a contract with Spartan Van Lines to pick up my household goods on 5/30/ 31/I was quoted a charge of 2,to pick up & put my household goods to bring to their Warehouse on 5/31/It was to be delivered @ my new address on 6/5/After loading up all my thing on the truck I was given a new price if 4,dollarsThe driver said I went over the cubic feet & my furniture weight in @ poundI have bdrm apartment little furnitureThe driver took off with my inventory sheet proving what they loaded up.Fr I 5/1/I sent emails to the company requesting to have my delivery date rescheduled & not arrive on 6/5/18.After no replies I called the driver & Spartan Van Lines leaving message about needing to reschedule my delivery dateReceived no return calls from anyoneSat I called Spartan times leaving messages needing a call back to reschedule plus the driverThe Driver called Me back wanting to delivery my things on Sun 6/3/18Explained
Contracted *** Van Lines -- representative *** *** on 6/13/to move daughter's college apartment at end of July from Pittsburgh, PA to Orlando, FL Itemized all belongings Updated Juan on 7/with pictures of all finalized and packed belongings Agreed to $total, free steps (except outside), free long haul to FLA, up to days free storage, delivery date 8/10/ Pick up date 7/28(primary) 7/29(backup) call between 4-6pm EST day before with pickup window
No call 7/ Call 7/- be there at 11: Ok with us Call at 1:be there shortly Call at 3:be there shortly We call at 5:30, be there shortly They arrive at 7:30pm and rudely joke that they were on time Tell my college aged daughter that she has sq foot more and she has to sign a document She brings document home and it is a carbon copy where nothing is legible
A company called Moving Express calls on 8/and says we are delivering today I say no my contract is for 8/
Moving company picked up my stuff for a cross country move nearly months ago 6/As of 7/my stuff is missing, unable to be found, and no one will return my callsNo Sales associate went over insurance options or followed company policy to list the items in storage and instead charged me a lump sum that doubled in price the day of pick up without explanationPrices and contract were filled out after I was forced to sign an empty document before movers were allowed to touch my stuff
Customer service agents at the moving company tell me that it is not their responsibility to know where my stuff is or finish the move because they used a 3rd party to pick up the shipmentThe 3rd party doesn't have any information or record of my move despite the fact I have a Bill of Lading from the 3rd party, *** *** ***
My sales rep hasn't returned my call for months, even though I send him regular emails and leave voicemailsCustomer service agents have yelled at me and
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment
Account ***, Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
I chose Spartan Van Lines for my cross country move back in AugustAugust 12th they picked up my items from my home in Jacksonville, NCBy the contract they gave me, my items were supposed to be delivered no later than October 4thAfter that date the contract was breachedIt is now November 9th, and all the company will tell only tell me the truck is in shopI still have not received any of my shipment and I can not get any straight forward answers
To begin, I booked my move with *** *** *** They sub contracted my move out to *** *** *** without my knowledgeI did not know I would be dealing with *** until the truck showed upAll paperwork I received was from ***, but then I was given a new job number at pick up, and billed for things that were "on the paperwork *** *** *** sent you" which I never receivedOriginal pick up was scheduled for 5/On 5/the driver called and delayed it to the morning of 5/The morning of 5/he delayed until the afternoonIn the afternoon he did not show up, and when I called to complain delayed it until 8pm that eveningAt 9pm when he had not arrived, I again called and was delayed until the next morning, 5/28, after I was scheduled to leave town forcing me to leave someone else to handle the pick upAt pick up they charged for cubic feet over the estimate, cubic feet in total, even though I have pictures and measurements proving that I only had
I was quoted $on 5/for a move scheduled on 6/19/ They movers were scheduled to arrive at pm on the 19th, but showed up after 8pm They began loading my belongings and the mover then informed me that my move was now going to cost me over $
Since I had no choice to make any other moving arrangements, I was held captive to the move
After waiting almost days, I finally received my furnishings on July
According to my initial contract it was a full service move however the movers refused to put my furnishings in any room other than the front room of my home The movers were unprofessional and refused to put the furniture THEY disassembled back together
Of course my furniture arrived damaged/ missing hardware and pieces
On July I filed a claim with Spartan On 9/Spartan attempted to resolve my $claim by offering me $ In addition they required a “notarized letter” that stated I would not persue filing a complaint against their business
I was told it would be around thousand to pick up my furniture then I get a call from someone else in paWho hasn't even seen my furniture and he quotes me thousandThen I get an email from Ann asking for my bank info because I ave to pay thousand a 70% down payment!
I hired this company over a month ago to move my things from Indiana to FL I still don't have my things and it is the middle of April When you call the office, they answer the phone 40% of the time and that after trying to reach every department (just to get someone on the phone) The manager was snappy and rude with me on different occasions I had several revised contracts, but their system doesn't let you access them after you've signed one, so I have no proof of any changes that were madeThe price went up by $ I waited a couple of weeks for them to "figure out what's going on with" my stuff I've had to pay hundreds of dollars to get things for my new home that I already have sitting in a warehouse or truck somewhere in America The last I heard, someone was supposed to call me in 24-hours to schedule my delivery Well, that time frame has passed I need and want my things!