Ms. [redacted] placed order # [redacted]. We contacted Ms. [redacted] by phone to verify the "Customer's Statement of the Problem" on the Revdex.com's form. Ms. [redacted] stated on our phone call that the items she received looked used. We asked Ms. [redacted] to return the items to us so we could review...
(attn: [redacted]). We issued a credit of $39.98 back to Ms. [redacted]'s credit card on 02/24/16.
We apolgize for the technical issues that Ms. [redacted] experienced with our automated system. Our phone application has the ability to identify the customer by their phone number so that the Customer Service Representative knows who they are speaking with when they receive the call. The...
CSR's confirm who they are speaking to on each call. Item # [redacted] was a discontinued item. Ms. [redacted] was only charged for item # [redacted] in the amount of $39.98. We emailed Ms. [redacted] on 09/30 to review as well. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is acceptable in reference to complaint # [redacted]. However, I have not yet received the refund that they indicated that they submitted on Jan. 4, 2017. Once the refund is received I will be more than happy toofficially accept their response.
Revdex.com:
I have reviewed the response submitted...
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*. [redacted] They said they were send 60.00 not 80.00. Thank you, *. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I will be sending back my order tomorrow for a refund.
Ms. [redacted] placed web order #[redacted] on 11/29/17 for item #A3196 in the amount of $39.99. The item was returned; however all of the tags had been removed from the item. As a one-time courtesy we have issued Ms. [redacted] a refund back to her credit card in the amount of $39.99. ...
Please allow 48-72 business hours to see the credit back on the credit card account.
Ms. [redacted] placed web order #Y3441395 on 07/29/17 for item #A4166 ($47.99) in color 14/88A. Item #A4166 was a Final Sale/Clearance item. The item is marked as a Final Sale/Clearance item on our website directly to the right of the item picture on the product page. Our Final...
Sale/Clearance policy is stated as followed on our website; Clearance and Final Sale items CANNOT be exchanged or returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied. As a one-time courtesy we have issued Ms. [redacted] a refund of $47.99. Please allow 7-10 business days to receive the refund check via the USPS. Thanks.
Ms. [redacted] placed phone order #[redacted] on 02/26 for item #[redacted] in the amount of $109.99. The item was returned to us; however the item was not received back in pristine condition. Our return and exchange policy, as stated in our catalog and on our website, states that items not in...
pristine condition will be discarded with no exchange or refund applied. We spoke to Ms. [redacted] on 04/13 and informed her that we could send the item back to her for $4.31 (cost of shipping); however she did not want to do that. As a one-time courtesy we will refund Ms. [redacted] $109.99 for item # [redacted]. The refund will be applied back to her credit card. Please allow 48-72 business hours to see the credit back to the credit card.
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have received refund for 50.00. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[redacted]'s policies are irrelevant in this case - I paid all shipping costs and I would logically expect a total refund of all the payment - this sure looks like a good complaint the Federal Trade Commission alleging wide spread deceptive trade practices having detrimental affects for many seniors - PY needs to clean up their policies to make their on-line marketing at least comparable to the vast majority of on-line marketers in respect to fairness and clarity (less ambiguous). PY's policy of donating returned merchandise to certain "charities" is also suspect as the merchandise is the property of the customer and inadequate documentation is provided to enable subsequent tax deductions. In PY is a no-go for any of my related needs.Regards,[redacted]
We apologize to [redacted] for the issue she experienced with receiving the $8.99 return shipping charge. We have processed the $8.99 refund back to her account. Please allow 48-72 business hours. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed her order, #[redacted], on 04/04/15. The item that she initially purchased was $49.99; however it went on sale for $39.99 a few days after her purchase. We gave Ms. [redacted] a $20 price adjustment on the two items (same item) that she purchased. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I did get a phone call and was told this information. Thank you for your help.
We apologize to Ms. [redacted] for the delay in issuing her credit. There was an issue at the drop shipper ([redacted]) which caused the delay. Ms. [redacted]'s credit card was credited $108.15 on August 6th and an additional $1.84 on August 17th for a total credit of $109.99. ...
Additionally, we spoke to Ms. [redacted] by phone on August 7th, apologized for the issue, and gave her free overnight shipping & 20% off on her next order.
Ms. [redacted] placed web order #[redacted]. The order shipped to Ms. [redacted] on 05/04/16 and was delivered on 05/10/16 @ 11:52AM according to the [redacted] tracking information (#[redacted]). Deferred Billing offers can only be used if the customer is using a credit card; debit cards,...
bank cards, pre-paid cards, etc... will not work on Deferred Billing offers. We spoke to Ms. [redacted] on 05/10/16.
Ms. [redacted] placed web order #[redacted] on 01/15/16 for three of our courses. The course Ms. [redacted] is referring to is [redacted]. When items are placed into the cart on our website the following message is displayed to our web customers;"Courses are non-transferable. In order to...
receive a certificate, exams must be received by Western Schools on or before the course expiration date OR one (1) year from the date of purchase, whichever comes first."The release date and the expiration date information are in the item description on our website. We have also recently added the course expiration information to the Fastrax answer sheet. As a courtesy, we have issued Ms. [redacted] a refund back to her credit card in the amount of $54.95. We contacted her by phone to make her aware of the credit that was issued.
Ms. [redacted] sent back three items. The first item, item # [redacted] in the amount of $59.99, was credited back to her credit card. The other two items, item #[redacted] in the amount of $24.99 and item # [redacted] in the amount of $59.99, were received back to us damaged and not in the condition that...
they were sent to Ms. [redacted]. Both clothing items had stains on them when we received them back which is why they were rejected for a refund. I reviewed both items today and verified the stains. Our return and exchange policy is listed on our website and in our catalog. Part of our return and exchange policy states the following;"All exchanges and returns will be inspected. Those items not in pristine condition will be discarded with no exchange or refund applied." As a one-time courtesy, we will issue Ms. [redacted] a refund in the amount of $75.99 (in addition to the $59.99 credit that she already received for item # [redacted]). The two items, [redacted] and [redacted], come to $84.98 minus the $8.99 optional Smart Label (aka return label) that was used to return the items for a refund of $75.99. Any returned items in the future must come back in the same pristine condition. Thanks.
Ms. [redacted] placed order # [redacted]. We contacted Ms. [redacted] by phone to verify the "Customer's Statement of the Problem" on the Revdex.com's form. Ms. [redacted] stated on our phone call that the items she received looked used. We asked Ms. [redacted] to return the items to us so we could review...
(attn: [redacted]). We issued a credit of $39.98 back to Ms. [redacted]'s credit card on 02/24/16.
We apolgize for the technical issues that Ms. [redacted] experienced with our automated system. Our phone application has the ability to identify the customer by their phone number so that the Customer Service Representative knows who they are speaking with when they receive the call. The...
CSR's confirm who they are speaking to on each call. Item # [redacted] was a discontinued item. Ms. [redacted] was only charged for item # [redacted] in the amount of $39.98. We emailed Ms. [redacted] on 09/30 to review as well. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is acceptable in reference to complaint # [redacted]. However, I have not yet received the refund that they indicated that they submitted on Jan. 4, 2017. Once the refund is received I will be more than happy toofficially accept their response.
Regards,
Fontaine Day
Revdex.com:
I have reviewed the response submitted...
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*. [redacted] They said they were send 60.00 not 80.00. Thank you, *. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I will be sending back my order tomorrow for a refund.
Ms. [redacted] placed web order #[redacted] on 11/29/17 for item #A3196 in the amount of $39.99. The item was returned; however all of the tags had been removed from the item. As a one-time courtesy we have issued Ms. [redacted] a refund back to her credit card in the amount of $39.99. ...
Please allow 48-72 business hours to see the credit back on the credit card account.
Ms. [redacted] placed web order #Y3441395 on 07/29/17 for item #A4166 ($47.99) in color 14/88A. Item #A4166 was a Final Sale/Clearance item. The item is marked as a Final Sale/Clearance item on our website directly to the right of the item picture on the product page. Our Final...
Sale/Clearance policy is stated as followed on our website; Clearance and Final Sale items CANNOT be exchanged or returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied. As a one-time courtesy we have issued Ms. [redacted] a refund of $47.99. Please allow 7-10 business days to receive the refund check via the USPS. Thanks.
Ms. [redacted] placed phone order #[redacted] on 02/26 for item #[redacted] in the amount of $109.99. The item was returned to us; however the item was not received back in pristine condition. Our return and exchange policy, as stated in our catalog and on our website, states that items not in...
pristine condition will be discarded with no exchange or refund applied. We spoke to Ms. [redacted] on 04/13 and informed her that we could send the item back to her for $4.31 (cost of shipping); however she did not want to do that. As a one-time courtesy we will refund Ms. [redacted] $109.99 for item # [redacted]. The refund will be applied back to her credit card. Please allow 48-72 business hours to see the credit back to the credit card.
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have received refund for 50.00. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[redacted]'s policies are irrelevant in this case - I paid all shipping costs and I would logically expect a total refund of all the payment - this sure looks like a good complaint the Federal Trade Commission alleging wide spread deceptive trade practices having detrimental affects for many seniors - PY needs to clean up their policies to make their on-line marketing at least comparable to the vast majority of on-line marketers in respect to fairness and clarity (less ambiguous). PY's policy of donating returned merchandise to certain "charities" is also suspect as the merchandise is the property of the customer and inadequate documentation is provided to enable subsequent tax deductions. In PY is a no-go for any of my related needs.Regards,[redacted]
We apologize to [redacted] for the issue she experienced with receiving the $8.99 return shipping charge. We have processed the $8.99 refund back to her account. Please allow 48-72 business hours. Thanks.
We will modify the refund to a refund check. Please allow 7-10 business days for receipt of the check via the [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I received my refund, I am very happy with the results. Thank you Revdex.com for your help.
Regards,
[redacted]
Ms. [redacted] placed her order, #[redacted], on 04/04/15. The item that she initially purchased was $49.99; however it went on sale for $39.99 a few days after her purchase. We gave Ms. [redacted] a $20 price adjustment on the two items (same item) that she purchased. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I did get a phone call and was told this information. Thank you for your help.
We apologize to Ms. [redacted] for the delay in issuing her credit. There was an issue at the drop shipper ([redacted]) which caused the delay. Ms. [redacted]'s credit card was credited $108.15 on August 6th and an additional $1.84 on August 17th for a total credit of $109.99. ...
Additionally, we spoke to Ms. [redacted] by phone on August 7th, apologized for the issue, and gave her free overnight shipping & 20% off on her next order.
Ms. [redacted] placed web order #[redacted]. The order shipped to Ms. [redacted] on 05/04/16 and was delivered on 05/10/16 @ 11:52AM according to the [redacted] tracking information (#[redacted]). Deferred Billing offers can only be used if the customer is using a credit card; debit cards,...
bank cards, pre-paid cards, etc... will not work on Deferred Billing offers. We spoke to Ms. [redacted] on 05/10/16.
Ms. [redacted] placed web order #[redacted] on 01/15/16 for three of our courses. The course Ms. [redacted] is referring to is [redacted]. When items are placed into the cart on our website the following message is displayed to our web customers;"Courses are non-transferable. In order to...
receive a certificate, exams must be received by Western Schools on or before the course expiration date OR one (1) year from the date of purchase, whichever comes first."The release date and the expiration date information are in the item description on our website. We have also recently added the course expiration information to the Fastrax answer sheet. As a courtesy, we have issued Ms. [redacted] a refund back to her credit card in the amount of $54.95. We contacted her by phone to make her aware of the credit that was issued.
Ms. [redacted] sent back three items. The first item, item # [redacted] in the amount of $59.99, was credited back to her credit card. The other two items, item #[redacted] in the amount of $24.99 and item # [redacted] in the amount of $59.99, were received back to us damaged and not in the condition that...
they were sent to Ms. [redacted]. Both clothing items had stains on them when we received them back which is why they were rejected for a refund. I reviewed both items today and verified the stains. Our return and exchange policy is listed on our website and in our catalog. Part of our return and exchange policy states the following;"All exchanges and returns will be inspected. Those items not in pristine condition will be discarded with no exchange or refund applied." As a one-time courtesy, we will issue Ms. [redacted] a refund in the amount of $75.99 (in addition to the $59.99 credit that she already received for item # [redacted]). The two items, [redacted] and [redacted], come to $84.98 minus the $8.99 optional Smart Label (aka return label) that was used to return the items for a refund of $75.99. Any returned items in the future must come back in the same pristine condition. Thanks.