Ms [redacted] placed web order # [redacted] on January 12, We received her return item, # ***, on March 11, which was days after the purchase date Especially Yours return and exchange policy, as stated on our website and in our catalog, is as follows;Clothing Exchanges: Within days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges [redacted] ® fee of $will be deducted, if applicable.Clothing Returns: Within days*, clothing must returned for refund, excluding shipping and processing fees [redacted] ® fee of $will be deducted, if applicable.As a one time courtesy we processed a refund for $on March 29, for Ms [redacted]
Ms [redacted] placed web order # [redacted] on 01/03/ The order shipped to the PO Box address that Ms [redacted] entered when placing her order on our website The package was returned to us on 02/03/by the [redacted] due to an insufficient address The Post Office could not deliver the package to the PO BOX address that Ms [redacted] listed on her order We credited Ms [redacted] 's credit card $on 02/04/and $on 02/06/for a total credit of $
This is in response to # [redacted] & [redacted] Ms [redacted] placed web order # [redacted] The item that she ordered was a Final Sale item All Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange As a one time courtesy, we gave Ms [redacted] a refund back to her credit card on 11/04/in the amount of $82.48.Ms [redacted] also placed web order # [redacted] and web order # [redacted] She returned two final sale items on order # [redacted] in the amount of $and one final sale item on order # [redacted] in the amount of $ Also as a courtesy, she was issued a merchandise credit for both of these orders which was applied to order # [redacted] on 11/04/ The total amount of merchandise credit issued to Ms [redacted] was $
Ms [redacted] placed web order # [redacted] The following shipping address was entered on our website by the customer at the time of the order; [redacted] ***The zip code was incorrect by one digit The correct zip code should have been We have reshipped the order to Ms***; the new order number is # [redacted] The order has been shipped via 3-day mail and will be delivered on or before 10/18/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] II did not see the final sale information, and need a refund or the item ( I will pay postage to have the item returned to me), this is unfair for customers, the company have my money and the item, claiming that it is donated to charity; customers should be notified before the company make totalitarian decisions, I need a refund or as stated above the item and I will pay for it to be returned/shipped to meThank you Regards, [redacted] ***
Ms [redacted] returned the [redacted] Line pants set back to us; however the item was damaged The bottom of the pants were dirty and torn; they looked as if they had been worn and were dragging on the ground The buttons on the item were also dirty Our return and exchange policy, as stated in our catalog and on our website, states that items must be returned in pristine condition Ms [redacted] requested that we send the item back to her if were were not going to accept it as a return; which we did Ms [redacted] paid $to have the item sent back to her As a one-time courtesy, we will refund Ms [redacted] $167.43; $for the item, $for the original shipping, and $for the return shipping that she paid Ms [redacted] will now have the item and a refund The refund will be sent back to her credit card Please allow 48-business hours for processing
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I [redacted] have No problem paying for my item if the company had returned it back to meThe problem was they sent me a card stating that my item was donated to CharityNow they say they did return it back to meI have never received anythingI have called many times and the call keeps getting past to different people and no one can seem to tell me where my item isNow they say they have returned it on 4/19/I have never received anything from the company except what I sent to the Revdex.comI need them to prove to me that they mailed out my item through the post office because I do not know where it went
Ms [redacted] placed phone order # [redacted] on 11/08/ The order was a Deferred Billing order with a deferred payment due date of 02/12/in the amount of $ Ms [redacted] returned her items beyond our return and exchange policy The pollicy, as stated in our catalog and on our website, is days for clothing exchanges and days for clothing returns We returned the items back to Ms [redacted] on 02/15/per her request At this point in time, Ms [redacted] has an outstanding Deferred Billing balance of $$ Her credit card declined on 02/12/for $
Ms [redacted] placed web order #Yfor item #A(Pacific Coast) on 12/06/for $ Ms [redacted] sent item #Aback on 03/09/which was days after the purchase date Our returns and exchange policy for item #A(wig), as stated on our website and in our catalog, is as follows; Wig Exchanges: Within days, items may be exchanged and are shipped free of charge, excluding rush service charges SmartPost fee of $will be deducted, if applicable Wig Returns: Within days, items may be returned for a refund, minus shipping and processing fees SmartPost fee of $will be deducted, if applicable Within 31-days, items may be returned for a refund, minus a $restock fee (per item) and shipping and processing fees SmartPost fee of $will be deducted, if applicable Restrictions: Pristine items received after time period guidelines will be donated to charity on your behalf, with no exchange or refund applied We will send Ms [redacted] a receipt in the mail for tax purposes showing that the wig was donated
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI did get a phone call and was told this informationThank you for your help
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was happy to agree to the settlement offered by the Paula Young Co., however, I have yet to receive the promised return label and/or the credit Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The attached documents support the following facts: On October 3, 2015, a total of Three Hundred Nine and 97/was paid for Order No [redacted] for three robes (See Order Attached.) The robes were too large so I returned them immediately However, since I was scheduled to perform a wedding ceremony and a funeral, on October 10, 2016, I re-ordered two of the robes -- one of them being the robe that was on sale, Item No*** I have retained this robe, Item No*** However, Item No [redacted] did not fit (See Order No [redacted] attached.) I could not get authorization to return this item without incurring a $processing feeThe item is still in its original package and boxThis item has not been worn while waiting for this dispute to be resolved I am requesting to return this item without incurring $in processing fees This request is based upon the Smart label which states that the refund will only be reduced by $ (See the attached Smart Label.) On October 22, 2015, only Two Hundred Four and 03/was refunded Therefore, Specialty Commerce retained One hundred Five and 94/ (See attached refund to my account.) I have also incurred Forty-Four Dollars in out of pocket expenses attempting to resolve this matter.Therefore, I am requesting refund of $minus $on Order No [redacted] in the amount of $96.95.I am also requesting authorization to return Item No [redacted] with a refund of $minus $on Order No [redacted] in the amount of $122.00.The total refund would be $ Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] was issued a refund check (check # [redacted] ) in the amount of $on 03/16/ Our records indicate that check # [redacted] was not cashed We have voided check # [redacted] and have issued a new refund check in the amount of $on 08/25/ Please allow 10-business days to receive the new refund check
Ms [redacted] purchased a Final Sale item on our website, item # [redacted] Blossom, for $ Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange We appreciate Ms***'s business; as a one-time courtesy we will process a refund in the amount of $back to her credit card Please allow 24-business hours to see the credit on your credit card account Thanks
Thank you for the clarification We have issued a refund in the amount of $back to Ms [redacted] 's credit card Please allow 48-hours for the credit to appear on your credit card
We apologize to Ms [redacted] for continuing to receive our catalogs in the mail Ms [redacted] was removed from our mailing list when she contacted us; however she has continued to receive them We have escalated the issue internally to ensure that she does not continue to receive our catalogs
We apologize for the issue We have gone ahead and processed a refund check in the amount of $for Ms [redacted] in regards to complaint # [redacted] Please allow 7-business days to receive the refund check $was the total amount of her order Ms [redacted] returned two items; [redacted] for $and [redacted] for $(total $64.98) Ms [redacted] kept four items ( [redacted] $3.99, [redacted] $14.99, [redacted] $3.99, and [redacted] $9.99) We are giving Ms [redacted] a full refund of $and letting her keep the four additional items at no charge as compensation for the issue Thanks-***
Ms [redacted] placed web order # [redacted] on January 12, We received her return item, # ***, on March 11, which was days after the purchase date Especially Yours return and exchange policy, as stated on our website and in our catalog, is as follows;Clothing Exchanges: Within days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges [redacted] ® fee of $will be deducted, if applicable.Clothing Returns: Within days*, clothing must returned for refund, excluding shipping and processing fees [redacted] ® fee of $will be deducted, if applicable.As a one time courtesy we processed a refund for $on March 29, for Ms [redacted]
Ms [redacted] placed web order # [redacted] on 01/03/ The order shipped to the PO Box address that Ms [redacted] entered when placing her order on our website The package was returned to us on 02/03/by the [redacted] due to an insufficient address The Post Office could not deliver the package to the PO BOX address that Ms [redacted] listed on her order We credited Ms [redacted] 's credit card $on 02/04/and $on 02/06/for a total credit of $
This is in response to # [redacted] & [redacted] Ms [redacted] placed web order # [redacted] The item that she ordered was a Final Sale item All Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange As a one time courtesy, we gave Ms [redacted] a refund back to her credit card on 11/04/in the amount of $82.48.Ms [redacted] also placed web order # [redacted] and web order # [redacted] She returned two final sale items on order # [redacted] in the amount of $and one final sale item on order # [redacted] in the amount of $ Also as a courtesy, she was issued a merchandise credit for both of these orders which was applied to order # [redacted] on 11/04/ The total amount of merchandise credit issued to Ms [redacted] was $
We will modify the refund to a refund check Please allow 7-business days for receipt of the check via the ***
We mailed refund check # [redacted] in the amount of $to Ms [redacted] on 02/25/
Ms [redacted] placed web order # [redacted] The following shipping address was entered on our website by the customer at the time of the order; [redacted] ***The zip code was incorrect by one digit The correct zip code should have been We have reshipped the order to Ms***; the new order number is # [redacted] The order has been shipped via 3-day mail and will be delivered on or before 10/18/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] II did not see the final sale information, and need a refund or the item ( I will pay postage to have the item returned to me), this is unfair for customers, the company have my money and the item, claiming that it is donated to charity; customers should be notified before the company make totalitarian decisions, I need a refund or as stated above the item and I will pay for it to be returned/shipped to meThank you Regards, [redacted] ***
Ms [redacted] returned the [redacted] Line pants set back to us; however the item was damaged The bottom of the pants were dirty and torn; they looked as if they had been worn and were dragging on the ground The buttons on the item were also dirty Our return and exchange policy, as stated in our catalog and on our website, states that items must be returned in pristine condition Ms [redacted] requested that we send the item back to her if were were not going to accept it as a return; which we did Ms [redacted] paid $to have the item sent back to her As a one-time courtesy, we will refund Ms [redacted] $167.43; $for the item, $for the original shipping, and $for the return shipping that she paid Ms [redacted] will now have the item and a refund The refund will be sent back to her credit card Please allow 48-business hours for processing
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I [redacted] have No problem paying for my item if the company had returned it back to meThe problem was they sent me a card stating that my item was donated to CharityNow they say they did return it back to meI have never received anythingI have called many times and the call keeps getting past to different people and no one can seem to tell me where my item isNow they say they have returned it on 4/19/I have never received anything from the company except what I sent to the Revdex.comI need them to prove to me that they mailed out my item through the post office because I do not know where it went
Ms [redacted] placed phone order # [redacted] on 11/08/ The order was a Deferred Billing order with a deferred payment due date of 02/12/in the amount of $ Ms [redacted] returned her items beyond our return and exchange policy The pollicy, as stated in our catalog and on our website, is days for clothing exchanges and days for clothing returns We returned the items back to Ms [redacted] on 02/15/per her request At this point in time, Ms [redacted] has an outstanding Deferred Billing balance of $$ Her credit card declined on 02/12/for $
Ms [redacted] placed web order #Yfor item #A(Pacific Coast) on 12/06/for $ Ms [redacted] sent item #Aback on 03/09/which was days after the purchase date Our returns and exchange policy for item #A(wig), as stated on our website and in our catalog, is as follows; Wig Exchanges: Within days, items may be exchanged and are shipped free of charge, excluding rush service charges SmartPost fee of $will be deducted, if applicable Wig Returns: Within days, items may be returned for a refund, minus shipping and processing fees SmartPost fee of $will be deducted, if applicable Within 31-days, items may be returned for a refund, minus a $restock fee (per item) and shipping and processing fees SmartPost fee of $will be deducted, if applicable Restrictions: Pristine items received after time period guidelines will be donated to charity on your behalf, with no exchange or refund applied We will send Ms [redacted] a receipt in the mail for tax purposes showing that the wig was donated
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI did get a phone call and was told this informationThank you for your help
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was happy to agree to the settlement offered by the Paula Young Co., however, I have yet to receive the promised return label and/or the credit Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The attached documents support the following facts: On October 3, 2015, a total of Three Hundred Nine and 97/was paid for Order No [redacted] for three robes (See Order Attached.) The robes were too large so I returned them immediately However, since I was scheduled to perform a wedding ceremony and a funeral, on October 10, 2016, I re-ordered two of the robes -- one of them being the robe that was on sale, Item No*** I have retained this robe, Item No*** However, Item No [redacted] did not fit (See Order No [redacted] attached.) I could not get authorization to return this item without incurring a $processing feeThe item is still in its original package and boxThis item has not been worn while waiting for this dispute to be resolved I am requesting to return this item without incurring $in processing fees This request is based upon the Smart label which states that the refund will only be reduced by $ (See the attached Smart Label.) On October 22, 2015, only Two Hundred Four and 03/was refunded Therefore, Specialty Commerce retained One hundred Five and 94/ (See attached refund to my account.) I have also incurred Forty-Four Dollars in out of pocket expenses attempting to resolve this matter.Therefore, I am requesting refund of $minus $on Order No [redacted] in the amount of $96.95.I am also requesting authorization to return Item No [redacted] with a refund of $minus $on Order No [redacted] in the amount of $122.00.The total refund would be $ Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] was issued a refund check (check # [redacted] ) in the amount of $on 03/16/ Our records indicate that check # [redacted] was not cashed We have voided check # [redacted] and have issued a new refund check in the amount of $on 08/25/ Please allow 10-business days to receive the new refund check
Ms [redacted] purchased a Final Sale item on our website, item # [redacted] Blossom, for $ Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange We appreciate Ms***'s business; as a one-time courtesy we will process a refund in the amount of $back to her credit card Please allow 24-business hours to see the credit on your credit card account Thanks
Thank you for the clarification We have issued a refund in the amount of $back to Ms [redacted] 's credit card Please allow 48-hours for the credit to appear on your credit card
We apologize to Ms [redacted] for continuing to receive our catalogs in the mail Ms [redacted] was removed from our mailing list when she contacted us; however she has continued to receive them We have escalated the issue internally to ensure that she does not continue to receive our catalogs
We apologize for the issue We have gone ahead and processed a refund check in the amount of $for Ms [redacted] in regards to complaint # [redacted] Please allow 7-business days to receive the refund check $was the total amount of her order Ms [redacted] returned two items; [redacted] for $and [redacted] for $(total $64.98) Ms [redacted] kept four items ( [redacted] $3.99, [redacted] $14.99, [redacted] $3.99, and [redacted] $9.99) We are giving Ms [redacted] a full refund of $and letting her keep the four additional items at no charge as compensation for the issue Thanks-***