Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Ms. [redacted] placed web order # [redacted] on March 5, 2016. She returned item # [redacted] on March 26, 2016; however that particular item was a Final Sale item. Final sale items, as stated in our policy on our website and in our catalogs, cannot be returned for a refund or an exchange. As...
a one time courtesy, we issued Ms. [redacted] a refund of $69.99 back to her credit card.
Ms. [redacted] purchased a clearance/final sale item on web order # [redacted]. All clearance/final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. The policy listed on our website, www.especiallyyours.com is as...
follows;"Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied." As a one-time courtesy we have issued a refund of $79.99 (cost of the item) back to Ms. [redacted]'s credit card.
Ms. [redacted] placed web order # [redacted]. She returned item #[redacted] for an exchange; however the apparel item (#[redacted]) was received back damaged. Our Returns Department stated that the item had pink stains on the underarm area of the dress. Our return and exchange policy is listed...
on our website and in our catalog. The policy states that all exchanges and returns will be inspected and items that are not received back in pristine condition will be discarded with no exchange or refund applied. We sent Ms. [redacted] a notice in the mail to inform her that there was an issue with her exchange and to please contact us at her convenience. I have reviewed Ms. [redacted]'s exchange item (#[redacted]) and have confirmed that the item has pink stains on the underarm area. We appreciate Ms. [redacted]'s business as well as her mother's past business. As a one-time courtesy we will issue a credit of $69.99 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours to see the credit back on the credit card account. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] II did not see the final sale information, and need a refund or the item ( I will pay postage to have the item returned to me), this is unfair for customers, the company have my money and the item, claiming that it is donated to charity; customers should be notified before the company make totalitarian decisions, I need a refund or as stated above the item and I will pay for it to be returned/shipped to me. Thank you..
Regards,
[redacted]
Ms. [redacted] was issued a refund check (check # [redacted]) in the amount of $109.00 on 03/16/16. Our records indicate that check # [redacted] was not cashed. We have voided check # [redacted] and have issued a new refund check in the amount of $109.00 on 08/25/16. Please allow 10-14 business...
Ms. [redacted] placed web order #Y311603 for item #A5038 (Pacific Coast) on 12/06/16 for $67.98. Ms. [redacted] sent item #A5038 back on 03/09/17 which was 93 days after the purchase date. Our returns and exchange policy for item #A5038 (wig), as stated on our website and in our catalog, is...
as follows; Wig Exchanges: Within 60 days, items may be exchanged and are shipped free of charge, excluding rush service charges. SmartPost fee of $7.99 will be deducted, if applicable. Wig Returns: Within 30 days, items may be returned for a refund, minus shipping and processing fees. SmartPost fee of $7.99 will be deducted, if applicable. Within 31-60 days, items may be returned for a refund, minus a $19 restock fee (per item) and shipping and processing fees. SmartPost fee of $7.99 will be deducted, if applicable. Restrictions: Pristine items received after time period guidelines will be donated to charity on your behalf, with no exchange or refund applied. We will send Ms. [redacted] a receipt in the mail for tax purposes showing that the wig was donated.
Ms. [redacted] total order amount, including shipping, was $52.93 for her Especially Your's order. She returned her wig 51 days after her purchase. The Return/Exchange policy, as stated in our catalog and on our website, is that wig returns received back within 30 days may be returned for a...
refund excluding the shipping and processing fees. Wig returns received within 31-60 days may be returned for refund minus a $19 restocking fee (per item) and shipping and processing fees. Ms. [redacted] also used the optional [redacted] to return her item which is $7.99. Ms. [redacted] received a $10 credit for the shampoo/conditioner that she returned. The total refund was $13.00.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do accept the refund for 23.00.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The Catalog that I ordered the merchandise did not indicate I could not have a refund if I wasn't pleased with the merchandise. The return paper work had 2 choices. Refund or exchange. The paper required a reason for the return, I marked not pleased with the quality and does not match my hair. I would like to see a copy of my return paperwork with my signature. The wig merchandise did look like the same from the catalog.
We apologize to Ms. [redacted]. A refund check (#[redacted]) in the amount of $39.98 was initially issued on 12/29/14. Another refund check was issued for $39.98 on August 16, 2015. We have created another refund check in the amount of $39.98. The check has been sent to the **...
[redacted]l address that is listed. Please allow 10-14 days for receipt.
Ms. [redacted] placed phone order #[redacted] on 04/01/17. The order contained one item, #T1875, for $59.99. Ms. [redacted] returned the item for a refund using the optional [redacted] Label. The cost to use the optional [redacted] Label was $8.99. We refunded $51.00 back to Ms. [redacted]'s credit...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed two different orders. Web order #[redacted]. This order contained (11) items for a total amount of $275.89. The following (5) items were kept by Ms. [redacted] for this order; T0985 $32.24, T2221 $37.49, T2221 $37.49, T4326 $14.99, and T4326 $14.99 for a total of...
$137.20. The following (3) items were returned for a refund; T0957 $29.99, T0958 $26.24, and T0958 $26.24 for a total of $82.47. The following (3) items were returned, however they were Clearance/Final Sale items; T2629 $18.74, T2666 $14.99, and T2797 $22.49. Clearance/Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final. Web order #[redacted] contained (6) items. Ms. [redacted] kept the following (3) items; T0960 $34.99, T4326 $19.99, and T0950 $29.99 for a total of $84.97. The following (3) items were returned, however they were Clearance/Final Sale items; T2797 $29.99, T4326 $19.99, and T4326 $19.99 for a total of $69.97. Clearance/Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final. As a one-time courtesy on both orders we have issued a refund in the amount of $56.22 for order #[redacted] and $69.97 for order #[redacted] for the Clearance/Final Sale items. Ms. [redacted] will receive two separate refund checks for these two refunds. Please allow 10 to 15 business days to receive the refund checks by mail (USPS).
Ms. [redacted] received a credit of $22.00 back to her credit card on April 8, 2016. We have verified with our payment processor ([redacted]) that the credit was posted back to her credit card in the amount of $22.00 on April 8, 2016.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of today, I have not received my refund of $22.93. Please check into this, because on 8/5/15 the business responded that I would be getting a refund. Also please let me know how you will be refunding me; check or credit card.Thank you [redacted]
[redacted] returned item # [redacted] which was a Final Sale item. Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. The cost of the final sale item [redacted] was $27.99. [redacted] also returned item # [redacted] which was a...
returnable item. [redacted] was for $51.99. The total cost of these two items was $79.98. [redacted] placed an exchange order (order # [redacted]), in place of item # [redacted], for item # [redacted] which cost $29.99. As a one time courtesy we will refund [redacted] the cost of the final sale item ([redacted]) for $27.99 and the $14.01 that she still had on her account as a merchandise credit from her exchange order. She will receive a total credit of $42.00 back to her credit card. Please allow 24-72 business hours for the credit to appear back on the credit card account. Thanks.
Ms. [redacted] placed mail order #[redacted] for item #A8039 in the amount of $39.99. She returned item #A8039 and placed an exchange order (#[redacted]) on 10/11/17 for item #A2131 in the amount of $39.99. Ms. [redacted] returned the exchange order #[redacted] on 11/09/17. We mailed out refund...
check #[redacted] in the amount of $24.01 on 12/04/17 to Ms. [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Ms. [redacted] placed web order # [redacted] on March 5, 2016. She returned item # [redacted] on March 26, 2016; however that particular item was a Final Sale item. Final sale items, as stated in our policy on our website and in our catalogs, cannot be returned for a refund or an exchange. As...
a one time courtesy, we issued Ms. [redacted] a refund of $69.99 back to her credit card.
Ms. [redacted] purchased a clearance/final sale item on web order # [redacted]. All clearance/final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. The policy listed on our website, www.especiallyyours.com is as...
follows;"Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied." As a one-time courtesy we have issued a refund of $79.99 (cost of the item) back to Ms. [redacted]'s credit card.
Ms. [redacted] placed web order # [redacted]. She returned item #[redacted] for an exchange; however the apparel item (#[redacted]) was received back damaged. Our Returns Department stated that the item had pink stains on the underarm area of the dress. Our return and exchange policy is listed...
on our website and in our catalog. The policy states that all exchanges and returns will be inspected and items that are not received back in pristine condition will be discarded with no exchange or refund applied. We sent Ms. [redacted] a notice in the mail to inform her that there was an issue with her exchange and to please contact us at her convenience. I have reviewed Ms. [redacted]'s exchange item (#[redacted]) and have confirmed that the item has pink stains on the underarm area. We appreciate Ms. [redacted]'s business as well as her mother's past business. As a one-time courtesy we will issue a credit of $69.99 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours to see the credit back on the credit card account. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] II did not see the final sale information, and need a refund or the item ( I will pay postage to have the item returned to me), this is unfair for customers, the company have my money and the item, claiming that it is donated to charity; customers should be notified before the company make totalitarian decisions, I need a refund or as stated above the item and I will pay for it to be returned/shipped to me. Thank you..
Regards,
[redacted]
Ms. [redacted] was issued a refund check (check # [redacted]) in the amount of $109.00 on 03/16/16. Our records indicate that check # [redacted] was not cashed. We have voided check # [redacted] and have issued a new refund check in the amount of $109.00 on 08/25/16. Please allow 10-14 business...
days to receive the new refund check.
Ms. [redacted] placed web order #Y311603 for item #A5038 (Pacific Coast) on 12/06/16 for $67.98. Ms. [redacted] sent item #A5038 back on 03/09/17 which was 93 days after the purchase date. Our returns and exchange policy for item #A5038 (wig), as stated on our website and in our catalog, is...
as follows; Wig Exchanges: Within 60 days, items may be exchanged and are shipped free of charge, excluding rush service charges. SmartPost fee of $7.99 will be deducted, if applicable. Wig Returns: Within 30 days, items may be returned for a refund, minus shipping and processing fees. SmartPost fee of $7.99 will be deducted, if applicable. Within 31-60 days, items may be returned for a refund, minus a $19 restock fee (per item) and shipping and processing fees. SmartPost fee of $7.99 will be deducted, if applicable. Restrictions: Pristine items received after time period guidelines will be donated to charity on your behalf, with no exchange or refund applied. We will send Ms. [redacted] a receipt in the mail for tax purposes showing that the wig was donated.
Ms. [redacted] total order amount, including shipping, was $52.93 for her Especially Your's order. She returned her wig 51 days after her purchase. The Return/Exchange policy, as stated in our catalog and on our website, is that wig returns received back within 30 days may be returned for a...
refund excluding the shipping and processing fees. Wig returns received within 31-60 days may be returned for refund minus a $19 restocking fee (per item) and shipping and processing fees. Ms. [redacted] also used the optional [redacted] to return her item which is $7.99. Ms. [redacted] received a $10 credit for the shampoo/conditioner that she returned. The total refund was $13.00.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do accept the refund for 23.00.
Ms. [redacted] order was canceled and a refund check (#[redacted]) in the amount of $35.97 was issued and mailed on March 10, 2016.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The Catalog that I ordered the merchandise did not indicate I could not have a refund if I wasn't pleased with the merchandise. The return paper work had 2 choices. Refund or exchange. The paper required a reason for the return, I marked not pleased with the quality and does not match my hair. I would like to see a copy of my return paperwork with my signature. The wig merchandise did look like the same from the catalog.
We apologize to Ms. [redacted]. A refund check (#[redacted]) in the amount of $39.98 was initially issued on 12/29/14. Another refund check was issued for $39.98 on August 16, 2015. We have created another refund check in the amount of $39.98. The check has been sent to the **...
[redacted]l address that is listed. Please allow 10-14 days for receipt.
Ms. [redacted] placed phone order #[redacted] on 04/01/17. The order contained one item, #T1875, for $59.99. Ms. [redacted] returned the item for a refund using the optional [redacted] Label. The cost to use the optional [redacted] Label was $8.99. We refunded $51.00 back to Ms. [redacted]'s credit...
card on 04/27/17 ($59.99-$8.99 = $51.00 refund).
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed two different orders. Web order #[redacted]. This order contained (11) items for a total amount of $275.89. The following (5) items were kept by Ms. [redacted] for this order; T0985 $32.24, T2221 $37.49, T2221 $37.49, T4326 $14.99, and T4326 $14.99 for a total of...
$137.20. The following (3) items were returned for a refund; T0957 $29.99, T0958 $26.24, and T0958 $26.24 for a total of $82.47. The following (3) items were returned, however they were Clearance/Final Sale items; T2629 $18.74, T2666 $14.99, and T2797 $22.49. Clearance/Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final. Web order #[redacted] contained (6) items. Ms. [redacted] kept the following (3) items; T0960 $34.99, T4326 $19.99, and T0950 $29.99 for a total of $84.97. The following (3) items were returned, however they were Clearance/Final Sale items; T2797 $29.99, T4326 $19.99, and T4326 $19.99 for a total of $69.97. Clearance/Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final. As a one-time courtesy on both orders we have issued a refund in the amount of $56.22 for order #[redacted] and $69.97 for order #[redacted] for the Clearance/Final Sale items. Ms. [redacted] will receive two separate refund checks for these two refunds. Please allow 10 to 15 business days to receive the refund checks by mail (USPS).
Ms. [redacted] received a credit of $22.00 back to her credit card on April 8, 2016. We have verified with our payment processor ([redacted]) that the credit was posted back to her credit card in the amount of $22.00 on April 8, 2016.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of today, I have not received my refund of $22.93. Please check into this, because on 8/5/15 the business responded that I would be getting a refund. Also please let me know how you will be refunding me; check or credit card.Thank you [redacted]
[redacted] returned item # [redacted] which was a Final Sale item. Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. The cost of the final sale item [redacted] was $27.99. [redacted] also returned item # [redacted] which was a...
returnable item. [redacted] was for $51.99. The total cost of these two items was $79.98. [redacted] placed an exchange order (order # [redacted]), in place of item # [redacted], for item # [redacted] which cost $29.99. As a one time courtesy we will refund [redacted] the cost of the final sale item ([redacted]) for $27.99 and the $14.01 that she still had on her account as a merchandise credit from her exchange order. She will receive a total credit of $42.00 back to her credit card. Please allow 24-72 business hours for the credit to appear back on the credit card account. Thanks.
Ms. [redacted] placed mail order #[redacted] for item #A8039 in the amount of $39.99. She returned item #A8039 and placed an exchange order (#[redacted]) on 10/11/17 for item #A2131 in the amount of $39.99. Ms. [redacted] returned the exchange order #[redacted] on 11/09/17. We mailed out refund...
check #[redacted] in the amount of $24.01 on 12/04/17 to Ms. [redacted].