Ms. [redacted] placed web order #[redacted] on 02/28/17 for item #A4166. As Ms. [redacted] said in her statement, the item was a clearance item. Clearance and Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final....
The product page on our website shows that the item is a Clearance/Final Sale item. Our Clearance/Final Sale policy details are also included under the Customer Service/Returns & Exchanges link at the bottom of each page on our website. The policy information states the following;"Clearance and Final Sales items CANNOT be exchanged or returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."
Ms. [redacted] placed phone order #[redacted]. The order shipped out on 03/01/16. We received item #[redacted] for $129.99 back on 04/08/16. Ms. [redacted] requested a refund for the item; however the returned item (#[redacted]) had already exceeded the amount of time to be eligible for a refund....
Our clothing returns policy, as stated in our catalog and on our website, is that clothing can be returned for a refund within 30 days. We received Ms. [redacted]'s item back on day #38. As a one-time courtesy, we have issued Ms. [redacted] a refund in the amount of $129.99 back to her credit card. Please allow 48-72 business hours for processing.
Ms. [redacted] placed web order #[redacted] on 03/08/17. The items purchased were item #[redacted] in color 01B and item #[redacted] in color 22A (both items were WigShop wigs). Item #[redacted] (as shown on the product page where the item is located and can be selected and added to the customer's...
shopping cart) states that the items is "returns for exchange only." Also, our Returns & Exchange policy, located at the bottom of each website page, states that WigShop wigs may be returned for exchange only. The $81.98 was placed on Ms. [redacted]'s account for future use due to the fact that both items were exchange only items. As a one-time courtesy, we have gone ahead and processed a credit of $81.98 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours to see the credit back on the credit card statement.
Ms. [redacted] placed web order #[redacted] on 03/01/17 for item #A5478 in the amount of $19.99. The shipping cost was $5.99 for a total order amount of $25.98. We received Ms. [redacted]'s return on 05/16/17. Ms. [redacted] used the optional [redacted] Label to return her item for an...
exchange. The cost to use the optional [redacted] Label was $7.99. Customer's have the choice to use the optional, convenient [redacted] Label for $7.99 or choose a return carrier of their own. The customer is responsible for the return shipping costs. The information regarding the use of the optional [redacted] Label is outlined on the packing list. Step # 4 on the packing list states the following; "4. Choose your return option: A. [redacted] option (found on front side of this Packing List): Affix prepaid [redacted] to outside of package. Drop package at nearest post office or give to your local carrier. Pay nothing upfront; $7.99 will be deducted from your refund. B. Alternate Options: To return package via Post Office ship to: [redacted] 02303. To return package using [redacted], or other carrier, ship to: Paula Young Exchange/Returns Dept, 400 Manley Street, West Bridgewater, MA 02379." The $7.99 fee for the use of the optional [redacted] Label was deducted from Ms. [redacted]'s returned item of $19.99 which is why she received a refund amount of $12.00 ($19.99-$7.99). We could not process an exchange order for Ms. [redacted] as her credit card declined which is why she received a refund in the amount of $12.00.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I have not yet received the promised refund of the $341.95 in question, I look forward to doing so. Thanks very, very much for your assistance in this matter.
Sincerely,,
[redacted]
Ms. [redacted] placed her order on May 4, 2015. Her items were returned on June 4, 2015; however all three items that were returned had a very strong odor of smoke. Due to the poor condition of the items, they were not accepted as returns.
Ms. [redacted] placed web order #[redacted] on 03/04/17 for item #Z6406. Item #Z6406 was $31.99. Ms. [redacted] used the optional SmartPost return label for $7.99 to return item #Z6406. The SmartPost label was originally scanned by the [redacted] on 03/25/17 in Chicago, Illinois; however...
the return item wasn't delivered back to us (lost in mail). The tracking number for the SmartPost label was #[redacted] and can be tracked on www.[redacted].com. Ms. [redacted] was refunded $31.99 back to her credit card on 06/02/17 for item Z6406. We have also gone ahead an issued an additional credit of $7.99 back to Ms. [redacted]'s credit card today, 07/03/17, for the SmartPost label. Please allow 48-72 hours to see the $7.99 credit back to the credit card. Ms. [redacted] was not charged a $19.99 restocking fee. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Good afternoon, below is the complaint that I did back on 06/20/2015. This matter is still not resolved. Today 08/21/2015 I called to try to order something's with the credit issued and was told that it was not on my account and I needed to talk to customer service. I was transferred and the voice message said they was closed, that customer opened from 7am to 10 pm eastern time. I called back the time was 11:32 am eastern time and was on hold until 12:25 pm. I hung up for I felt that my issue was not getting resolved. No one came back to the phone. I would like for this case to be reopened and there should be more compensation on funding me my money back. I have never in my life time dealt with a company that has no customer service values. This complaint should go all the way up to the presidents of the company. This to me was wasted time and energy all because I return something and they did not want to give me a credit to get other the merchandise. In addition to my $64.98 I would like an additional $150. If I had to get an attorney involved this would be more. Especially Yours is making a bad name for the self. They have top stars name tied in with them on name being [redacted] and I'm sure if she get's word that this company is wanting to keep customers money and not given out good customer service I'm sure she would not want to be involved with this company. Especially Yours just do the right thing and I will not ever deal with this company again. Please make sure that this get's to the company owners. Bad customer service should not be involved in this company. Regards,
[redacted]
Revdex.com, please note this complaint was originally sent to the incorrect company (Potpourri Group) for a response. The first response was from the Potpourri Group. Ms. [redacted] purchased two items; item #[redacted] for $69.99 and item #[redacted] for $119.99. Please return the defective item (ATTN: [redacted]) and it will be inspected. Thanks.
Revdex.com:
I agree with the specifications as to date and item ordered given by Especially Yours. However, the detailed picture they speak of does not show palazzo pants, but sometimes photos are deceiving. But, per item description they were to be "palazzo pants" (aren't) that are "flowing" (don't, evidence verified by circumference measurements taken at thigh and hemline). Per the company's own words: "Straight, wide-legged pant" (this is not palazzo. I hope through my complaint to inform others of this company's marketing practices.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # .
["Detailed picture" does not show "palazzo pants", but sometimes photos can be deceiving. But, per item description they were to be "palazzo pants" (aren't), "flowing" (don't--evidence verified in my circumference measurements at thigh and hemline). Per the company's own words: "Straight, wide-legged pant" (not palazzo). Ms. [redacted] placed web order #[redacted] on 05/23/17. The item she purchased was item #T2869 ("The Perfect Red Pant). The item had a detailed picture of the pants on our website (www.especiallyyours.com) at the time of purchase and is still visible on the site. The item description on our website is as follows;This wardrobe-essential palazzo pant in smooth, flowing jersey-knit fabric can be dressed up or down and pairs perfectly with a variety of tops, carrying you from one occasion to the next. Straight, wide-legged pant has an elastic waistband for fit and flattery and a 31" inseam. 95% polyester / 5% spandex. Machine wash. Imported.
Regards,
[redacted]
Ms. [redacted] placed a mail order (#[redacted]) with [redacted] on 10/15/15. She returned item # [redacted] on 11/02/15. The item that was returned was a Final Sale item. Final Sale items, as stated in our policy in our catalog and on our website, cannot be returned for a refund or an...
exchange. Item # [redacted] was only offered in size average; it was not offered in size large. As a one-time courtesy Ms. [redacted] was given a refund of $29.99 on March 29, 2016. The refund was processed as a refund check.
Ms. [redacted] placed web order #[redacted] on 05/05/17. The order contained two items; item #T2972 for $99.99 and item #T3764 for $49.99. Ms. [redacted] returned both items on 05/25/17; however one of the items (#T3764 for $49.99) was a Final Sale/Clearance item. The Final Sale/Clearance...
notification is directly to the right of the item on the item page and is bolded in red. Final Sale/Clearance items, as stated on our website and in our catalog, cannot be returned. Any returned Final Sale/Clearance items will be donated to charity on the customer's behalf with no exchange or refund applied. The Final Sale/Clearance policy is outlined on our website under the Returns & Exchange section.
Ms. [redacted] did not receive a refund because the wig she purchased (undercut bob wig) had been modified (cut). We do not accept returned items that have been modified from their original condition.
[redacted] sent in mail order # [redacted] on 08/04/15. The order included two items. [redacted] returned one item, # [redacted], which was $59.99. We received the item back on 09/25/15; however the item was a Final Sale item. Final sale items, as stated in our catalog and on our...
website, cannot be returned for a refund or an exchange. As a one time courtesy, we will refund $59.99 to [redacted] via a refund check.
Ms. [redacted] placed web order # [redacted] on February 16, 2016. She returned two items, item # T4181 for $24.99 and item # T4218 for $14.99, however both items were Final Sale items. Final Sale items, as listed in our policy on our website and in our catalogs, cannot be returned for a...
refund or an exchange. As a one time courtesy we issued Ms. [redacted] a credit of $39.98.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. May 22, my charge account was credited $135 without my knowledge. On May 26, I called the company inquiring why I had not received my replacement suit or the refund check for shipping. [redacted] stated that I was issued a refund, so I asked her to hold while I checked my account. I told her that I paid $143.99 for the suit and was short by $8.99. I then was told that it was due to not having a smart label. I asked her to re-read the notes written by her associate. After reading the notes, she told me that I would be credited $8.99, which occurred on May 27. This totaled my original order of $143.99. I explained to [redacted], that I had requested a replacement for the defective item and a check issued to cover my shipping fees. She directed me to fax a copy of my receipt since a note was not found in the return item. I complied and faxed the information to them. A copy of the fax is enclosed.Please assist me in receiving my refund since I have not received my check of $8.85 from the company. I feel that this company has been derelict in handling my concerns, hoping that I would give up.Respectfully submitted[redacted] H. [redacted]I have pasted a portion of the original letter information I have provided to you Businesses. As of today, I have not received my shipping fees. I thank your company for helping me to resolve this matter.
Regards,
[redacted]
The email communication between Ms. [redacted] and Especially Yours Customer Service has been attached.
Ms. [redacted] placed web order #[redacted] on 02/28/17 for item #A4166. As Ms. [redacted] said in her statement, the item was a clearance item. Clearance and Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. All sales are final....
The product page on our website shows that the item is a Clearance/Final Sale item. Our Clearance/Final Sale policy details are also included under the Customer Service/Returns & Exchanges link at the bottom of each page on our website. The policy information states the following;"Clearance and Final Sales items CANNOT be exchanged or returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."
Ms. [redacted] placed phone order #[redacted]. The order shipped out on 03/01/16. We received item #[redacted] for $129.99 back on 04/08/16. Ms. [redacted] requested a refund for the item; however the returned item (#[redacted]) had already exceeded the amount of time to be eligible for a refund....
Our clothing returns policy, as stated in our catalog and on our website, is that clothing can be returned for a refund within 30 days. We received Ms. [redacted]'s item back on day #38. As a one-time courtesy, we have issued Ms. [redacted] a refund in the amount of $129.99 back to her credit card. Please allow 48-72 business hours for processing.
Ms. [redacted] received a $19.99 credit back to her credit card on 12/27/17 for the free shipping promotion.
Revdex.com, can you resend the attached file? We are unable to open the attached document. Thanks!
Ms. [redacted] placed web order #[redacted] on 03/08/17. The items purchased were item #[redacted] in color 01B and item #[redacted] in color 22A (both items were WigShop wigs). Item #[redacted] (as shown on the product page where the item is located and can be selected and added to the customer's...
shopping cart) states that the items is "returns for exchange only." Also, our Returns & Exchange policy, located at the bottom of each website page, states that WigShop wigs may be returned for exchange only. The $81.98 was placed on Ms. [redacted]'s account for future use due to the fact that both items were exchange only items. As a one-time courtesy, we have gone ahead and processed a credit of $81.98 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours to see the credit back on the credit card statement.
Ms. [redacted] placed web order #[redacted] on 03/01/17 for item #A5478 in the amount of $19.99. The shipping cost was $5.99 for a total order amount of $25.98. We received Ms. [redacted]'s return on 05/16/17. Ms. [redacted] used the optional [redacted] Label to return her item for an...
exchange. The cost to use the optional [redacted] Label was $7.99. Customer's have the choice to use the optional, convenient [redacted] Label for $7.99 or choose a return carrier of their own. The customer is responsible for the return shipping costs. The information regarding the use of the optional [redacted] Label is outlined on the packing list. Step # 4 on the packing list states the following; "4. Choose your return option: A. [redacted] option (found on front side of this Packing List): Affix prepaid [redacted] to outside of package. Drop package at nearest post office or give to your local carrier. Pay nothing upfront; $7.99 will be deducted from your refund. B. Alternate Options: To return package via Post Office ship to: [redacted] 02303. To return package using [redacted], or other carrier, ship to: Paula Young Exchange/Returns Dept, 400 Manley Street, West Bridgewater, MA 02379." The $7.99 fee for the use of the optional [redacted] Label was deducted from Ms. [redacted]'s returned item of $19.99 which is why she received a refund amount of $12.00 ($19.99-$7.99). We could not process an exchange order for Ms. [redacted] as her credit card declined which is why she received a refund in the amount of $12.00.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I have not yet received the promised refund of the $341.95 in question, I look forward to doing so. Thanks very, very much for your assistance in this matter.
Sincerely,,
[redacted]
Ms. [redacted] placed her order on May 4, 2015. Her items were returned on June 4, 2015; however all three items that were returned had a very strong odor of smoke. Due to the poor condition of the items, they were not accepted as returns.
Ms. [redacted] placed web order #[redacted] on 03/04/17 for item #Z6406. Item #Z6406 was $31.99. Ms. [redacted] used the optional SmartPost return label for $7.99 to return item #Z6406. The SmartPost label was originally scanned by the [redacted] on 03/25/17 in Chicago, Illinois; however...
the return item wasn't delivered back to us (lost in mail). The tracking number for the SmartPost label was #[redacted] and can be tracked on www.[redacted].com. Ms. [redacted] was refunded $31.99 back to her credit card on 06/02/17 for item Z6406. We have also gone ahead an issued an additional credit of $7.99 back to Ms. [redacted]'s credit card today, 07/03/17, for the SmartPost label. Please allow 48-72 hours to see the $7.99 credit back to the credit card. Ms. [redacted] was not charged a $19.99 restocking fee. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Good afternoon, below is the complaint that I did back on 06/20/2015. This matter is still not resolved. Today 08/21/2015 I called to try to order something's with the credit issued and was told that it was not on my account and I needed to talk to customer service. I was transferred and the voice message said they was closed, that customer opened from 7am to 10 pm eastern time. I called back the time was 11:32 am eastern time and was on hold until 12:25 pm. I hung up for I felt that my issue was not getting resolved. No one came back to the phone. I would like for this case to be reopened and there should be more compensation on funding me my money back. I have never in my life time dealt with a company that has no customer service values. This complaint should go all the way up to the presidents of the company. This to me was wasted time and energy all because I return something and they did not want to give me a credit to get other the merchandise. In addition to my $64.98 I would like an additional $150. If I had to get an attorney involved this would be more. Especially Yours is making a bad name for the self. They have top stars name tied in with them on name being [redacted] and I'm sure if she get's word that this company is wanting to keep customers money and not given out good customer service I'm sure she would not want to be involved with this company. Especially Yours just do the right thing and I will not ever deal with this company again. Please make sure that this get's to the company owners. Bad customer service should not be involved in this company. Regards,
[redacted]
Revdex.com, please note this complaint was originally sent to the incorrect company (Potpourri Group) for a response. The first response was from the Potpourri Group. Ms. [redacted] purchased two items; item #[redacted] for $69.99 and item #[redacted] for $119.99. Please return the defective item (ATTN: [redacted]) and it will be inspected. Thanks.
Revdex.com:
I agree with the specifications as to date and item ordered given by Especially Yours. However, the detailed picture they speak of does not show palazzo pants, but sometimes photos are deceiving. But, per item description they were to be "palazzo pants" (aren't) that are "flowing" (don't, evidence verified by circumference measurements taken at thigh and hemline). Per the company's own words: "Straight, wide-legged pant" (this is not palazzo. I hope through my complaint to inform others of this company's marketing practices.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # .
["Detailed picture" does not show "palazzo pants", but sometimes photos can be deceiving. But, per item description they were to be "palazzo pants" (aren't), "flowing" (don't--evidence verified in my circumference measurements at thigh and hemline). Per the company's own words: "Straight, wide-legged pant" (not palazzo). Ms. [redacted] placed web order #[redacted] on 05/23/17. The item she purchased was item #T2869 ("The Perfect Red Pant). The item had a detailed picture of the pants on our website (www.especiallyyours.com) at the time of purchase and is still visible on the site. The item description on our website is as follows;This wardrobe-essential palazzo pant in smooth, flowing jersey-knit fabric can be dressed up or down and pairs perfectly with a variety of tops, carrying you from one occasion to the next. Straight, wide-legged pant has an elastic waistband for fit and flattery and a 31" inseam. 95% polyester / 5% spandex. Machine wash. Imported.
Regards,
[redacted]
Ms. [redacted] placed a mail order (#[redacted]) with [redacted] on 10/15/15. She returned item # [redacted] on 11/02/15. The item that was returned was a Final Sale item. Final Sale items, as stated in our policy in our catalog and on our website, cannot be returned for a refund or an...
exchange. Item # [redacted] was only offered in size average; it was not offered in size large. As a one-time courtesy Ms. [redacted] was given a refund of $29.99 on March 29, 2016. The refund was processed as a refund check.
Ms. [redacted] placed web order #[redacted] on 05/05/17. The order contained two items; item #T2972 for $99.99 and item #T3764 for $49.99. Ms. [redacted] returned both items on 05/25/17; however one of the items (#T3764 for $49.99) was a Final Sale/Clearance item. The Final Sale/Clearance...
notification is directly to the right of the item on the item page and is bolded in red. Final Sale/Clearance items, as stated on our website and in our catalog, cannot be returned. Any returned Final Sale/Clearance items will be donated to charity on the customer's behalf with no exchange or refund applied. The Final Sale/Clearance policy is outlined on our website under the Returns & Exchange section.
Ms. [redacted] did not receive a refund because the wig she purchased (undercut bob wig) had been modified (cut). We do not accept returned items that have been modified from their original condition.
[redacted] sent in mail order # [redacted] on 08/04/15. The order included two items. [redacted] returned one item, # [redacted], which was $59.99. We received the item back on 09/25/15; however the item was a Final Sale item. Final sale items, as stated in our catalog and on our...
website, cannot be returned for a refund or an exchange. As a one time courtesy, we will refund $59.99 to [redacted] via a refund check.
Ms. [redacted] placed web order # [redacted] on February 16, 2016. She returned two items, item # T4181 for $24.99 and item # T4218 for $14.99, however both items were Final Sale items. Final Sale items, as listed in our policy on our website and in our catalogs, cannot be returned for a...
refund or an exchange. As a one time courtesy we issued Ms. [redacted] a credit of $39.98.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. May 22, my charge account was credited $135 without my knowledge. On May 26, I called the company inquiring why I had not received my replacement suit or the refund check for shipping. [redacted] stated that I was issued a refund, so I asked her to hold while I checked my account. I told her that I paid $143.99 for the suit and was short by $8.99. I then was told that it was due to not having a smart label. I asked her to re-read the notes written by her associate. After reading the notes, she told me that I would be credited $8.99, which occurred on May 27. This totaled my original order of $143.99. I explained to [redacted], that I had requested a replacement for the defective item and a check issued to cover my shipping fees. She directed me to fax a copy of my receipt since a note was not found in the return item. I complied and faxed the information to them. A copy of the fax is enclosed.Please assist me in receiving my refund since I have not received my check of $8.85 from the company. I feel that this company has been derelict in handling my concerns, hoping that I would give up.Respectfully submitted[redacted] H. [redacted]I have pasted a portion of the original letter information I have provided to you Businesses. As of today, I have not received my shipping fees. I thank your company for helping me to resolve this matter.
Regards,
[redacted]