Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have not received a refund from Specialty Commerce Corporation, address [redacted], on a black dress I ordered from Especially Yours. Please advised of the status.Thanks
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I'm writing back about my complaint [redacted]. The business said as a one time courtesy I would receive a refund and as of today I have not received any refund. The product was returned the same way it came. I would like my refund. Thank you
Ms. [redacted] returned her order for a refund. We processed her return yesterday, 06/15/16, in the amount of $63.98. The $63.98 refund went back to her credit card. We have also issued her a separate credit, in the amount of $12.99, which was the original shipping charge. The original shipping charge is non-refundable; however we have made an exception per Ms. [redacted]'s request. The total refund amount for Ms. [redacted] is $76.97. Please allow 48-72 business hours to see the credits back on your credit card statement.
Ms. [redacted] placed web order # [redacted] on 01/03/17. The order shipped to the PO Box address that Ms. [redacted] entered when placing her order on our website. The package was returned to us on 02/03/17 by the [redacted] due to an insufficient address. The Post Office could not deliver the...
package to the PO BOX address that Ms. [redacted] listed on her order. We credited Ms. [redacted]'s credit card $17.99 on 02/04/17 and $7.99 on 02/06/17 for a total credit of $25.98.
We received Ms. [redacted]'s returned item, [redacted], from web order # [redacted] . The item had stains in the underarm portion of the suit which is why we did not accept the return. As a one-time courtesy we will issue Ms. [redacted] a refund in the amount of $169.99 back to her credit...
Ms. [redacted] placed phone order [redacted]. The two items she purchased, item #[redacted] for $19.99 and item #[redacted] for $14.99, were Final Sale items. Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an exchange. All sales are final....
Ms. [redacted] was also informed about the Final Sale items on her inbound phone call. As a one-time courtesy we have issued Ms. [redacted] a refund in the amount of $34.98 for the two items. Please allow 48-72 hours to see the refund back to the credit card. Thanks.
Ms. [redacted] placed mail order # [redacted]. There was an issue with her mail order. We sent her a letter via the [redacted] on March 7, 2016 to have her contact us at her convenience so we could speak to her about the issue with her order. We were unable to speak with Ms. [redacted]; therefore order...
# [redacted] was canceled on March 29, 2016. The $49.98 was refunded and placed on her account. We issued Ms. [redacted] a refund check in the amount of $49.98 on April 20, 2016. Please allow 7-10 business days for delivery.
Ms. [redacted] purchased a Final Sale item on our website, item # [redacted] Blossom, for $23.56. Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. We appreciate Ms. [redacted]'s business; as a one-time courtesy we will process...
a refund in the amount of $23.56 back to her credit card. Please allow 24-72 business hours to see the credit on your credit card account. Thanks.
Ms. [redacted] placed phone order # [redacted] on 09/19/15. She returned item # [redacted] for $37.49; however the item was not received back in the same condition. Our return and exchange policy states the following;"All exchanges and returns will be inspected. Those items not in pristine...
condition will be discarded with no exchange or refund applied."As a one time courtesy, we have refunded Ms. [redacted] $37.49.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I reject Especially.com's explanation, it is a lie. I think the person who processed or handled the order may have stole the wig AND the money. This crooked employee may work for [redacted], Especially.com and the Post Office. I told the company my MAILING address was,: [redacted], and my HOME address is, [redacted] for [redacted]. I have forwarded the Revdex.com a email from, Epecially.com, saying they would process the refund later. The email is dated 2/17/2017, that is ten days, after they lied and said they refunded the money. This point and time they will have to MORE than a refund, for the crooked customer service. I've been ordering with them ten years, I am disgusted.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I want the email address used, please. Until I read the email, I will not accept this response. I do not recall any communication regarding such a large purchase. Again, I use my [redacted] card to make purchase; I have no need for deferred billing. [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
The $11.99 shipping and handling charge is non-refundable. The customer is responsible for shipping and handling charges. The $2.99 Protection Plus is an optional service that is also non-refundable. As a one-time courtesy we will refund the customer $14.98.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...
my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted] placed order # [redacted]. The item that she returned was a final sale item. The item cost $19.59. Final sale items, per the policy in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. The second order [redacted]...
[redacted] placed was #[redacted]. The item cost $27.99. The item on this order was returned 17 days past our return policy. As a one-time courtesy we have issued [redacted] a merchandise credit of $47.58 for the two items.
Ms. [redacted] placed web order #[redacted] on 09/27/17. The zip code that was provided by Ms. [redacted] on her web order was [redacted]. The Post Office returned the order to us on 11/03/17 stating that it was undeliverable. We credited $109.99 back to Ms. [redacted]'s credit card on 11/03/17. ...
We have attempted to contact Ms. [redacted] by phone and email for additional information. We do not show Ms. [redacted] in our database. We are attempting to get copies of the front and back of the cashed money orders to try and find Ms. [redacted]'s order. If we...
deposited the money orders then there will be banking information on the front/back of the cashed money orders which would possibly help us identify the issue. If Ms. [redacted] could please respond by phone or to the email we have sent with that information it would be greatly appreciated and it would possibly allow us to locate the issue. Thank you in advance for your help.
Ms. [redacted] placed order #[redacted] on 07/25 for item #[redacted]. The item was returned on 08/08; however it was not accepted as the item was not returned in the same condition. As a one time courtesy, we will issue Ms. [redacted] a refund. Any future items that are eligible to be returned...
We apologize for the issue Ms. [redacted] experienced with not having the dress item available. We are reviewing our process to see what caused Ms. [redacted] to not receive communication from us regarding the dress being unavailable. We refunded Ms. [redacted] $10.00 to her credit card on 07/22/16 for...
the second item (liners) that she did not want because the first item was no longer available.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have not received a refund from Specialty Commerce Corporation, address [redacted], on a black dress I ordered from Especially Yours. Please advised of the status.Thanks
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I'm writing back about my complaint [redacted]. The business said as a one time courtesy I would receive a refund and as of today I have not received any refund. The product was returned the same way it came. I would like my refund. Thank you
Ms. [redacted] returned her order for a refund. We processed her return yesterday, 06/15/16, in the amount of $63.98. The $63.98 refund went back to her credit card. We have also issued her a separate credit, in the amount of $12.99, which was the original shipping charge. The original shipping charge is non-refundable; however we have made an exception per Ms. [redacted]'s request. The total refund amount for Ms. [redacted] is $76.97. Please allow 48-72 business hours to see the credits back on your credit card statement.
Ms. [redacted] placed web order # [redacted] on 01/03/17. The order shipped to the PO Box address that Ms. [redacted] entered when placing her order on our website. The package was returned to us on 02/03/17 by the [redacted] due to an insufficient address. The Post Office could not deliver the...
package to the PO BOX address that Ms. [redacted] listed on her order. We credited Ms. [redacted]'s credit card $17.99 on 02/04/17 and $7.99 on 02/06/17 for a total credit of $25.98.
Ms. [redacted] was issued a refund check in the amount of $62.99 on 06/29/16. Please allow 10-14 business days for delivery.
We received Ms. [redacted]'s returned item, [redacted], from web order # [redacted] . The item had stains in the underarm portion of the suit which is why we did not accept the return. As a one-time courtesy we will issue Ms. [redacted] a refund in the amount of $169.99 back to her credit...
card. Please allow 48-72 hours for processing.
Ms. [redacted] placed phone order [redacted]. The two items she purchased, item #[redacted] for $19.99 and item #[redacted] for $14.99, were Final Sale items. Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an exchange. All sales are final....
Ms. [redacted] was also informed about the Final Sale items on her inbound phone call. As a one-time courtesy we have issued Ms. [redacted] a refund in the amount of $34.98 for the two items. Please allow 48-72 hours to see the refund back to the credit card. Thanks.
Ms. [redacted] placed mail order # [redacted]. There was an issue with her mail order. We sent her a letter via the [redacted] on March 7, 2016 to have her contact us at her convenience so we could speak to her about the issue with her order. We were unable to speak with Ms. [redacted]; therefore order...
# [redacted] was canceled on March 29, 2016. The $49.98 was refunded and placed on her account. We issued Ms. [redacted] a refund check in the amount of $49.98 on April 20, 2016. Please allow 7-10 business days for delivery.
Ms. [redacted] purchased a Final Sale item on our website, item # [redacted] Blossom, for $23.56. Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. We appreciate Ms. [redacted]'s business; as a one-time courtesy we will process...
a refund in the amount of $23.56 back to her credit card. Please allow 24-72 business hours to see the credit on your credit card account. Thanks.
Ms. [redacted] placed phone order # [redacted] on 09/19/15. She returned item # [redacted] for $37.49; however the item was not received back in the same condition. Our return and exchange policy states the following;"All exchanges and returns will be inspected. Those items not in pristine...
condition will be discarded with no exchange or refund applied."As a one time courtesy, we have refunded Ms. [redacted] $37.49.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I reject Especially.com's explanation, it is a lie. I think the person who processed or handled the order may have stole the wig AND the money. This crooked employee may work for [redacted], Especially.com and the Post Office. I told the company my MAILING address was,: [redacted], and my HOME address is, [redacted] for [redacted]. I have forwarded the Revdex.com a email from, Epecially.com, saying they would process the refund later. The email is dated 2/17/2017, that is ten days, after they lied and said they refunded the money. This point and time they will have to MORE than a refund, for the crooked customer service. I've been ordering with them ten years, I am disgusted.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I want the email address used, please. Until I read the email, I will not accept this response. I do not recall any communication regarding such a large purchase. Again, I use my [redacted] card to make purchase; I have no need for deferred billing. [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
The $11.99 shipping and handling charge is non-refundable. The customer is responsible for shipping and handling charges. The $2.99 Protection Plus is an optional service that is also non-refundable. As a one-time courtesy we will refund the customer $14.98.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...
my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted] placed order # [redacted]. The item that she returned was a final sale item. The item cost $19.59. Final sale items, per the policy in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. The second order [redacted]...
[redacted] placed was #[redacted]. The item cost $27.99. The item on this order was returned 17 days past our return policy. As a one-time courtesy we have issued [redacted] a merchandise credit of $47.58 for the two items.
Ms. [redacted] placed web order #[redacted] on 09/27/17. The zip code that was provided by Ms. [redacted] on her web order was [redacted]. The Post Office returned the order to us on 11/03/17 stating that it was undeliverable. We credited $109.99 back to Ms. [redacted]'s credit card on 11/03/17. ...
We have attempted to contact Ms. [redacted] by phone and email for additional information. We do not show Ms. [redacted] in our database. We are attempting to get copies of the front and back of the cashed money orders to try and find Ms. [redacted]'s order. If we...
deposited the money orders then there will be banking information on the front/back of the cashed money orders which would possibly help us identify the issue. If Ms. [redacted] could please respond by phone or to the email we have sent with that information it would be greatly appreciated and it would possibly allow us to locate the issue. Thank you in advance for your help.
Ms. [redacted] placed order #[redacted] on 07/25 for item #[redacted]. The item was returned on 08/08; however it was not accepted as the item was not returned in the same condition. As a one time courtesy, we will issue Ms. [redacted] a refund. Any future items that are eligible to be returned...
must be received in the same condition.
We apologize for the issue Ms. [redacted] experienced with not having the dress item available. We are reviewing our process to see what caused Ms. [redacted] to not receive communication from us regarding the dress being unavailable. We refunded Ms. [redacted] $10.00 to her credit card on 07/22/16 for...
the second item (liners) that she did not want because the first item was no longer available.