Speedymen LLC

SPEEDYMEN SERVICES (HQ)Good Afternoon Revdex.com,Thank you for notifying us in
regards to issues of your personal propertyWe strive to provide you with
the best possible service, and when
you feel that it fails to meet your
expectations, it's important for us to knowWe're sorry that you received service
that prompted you to contact us with a claim, and we regret any inconvenience
or frustration that this experience has caused youTo ensure that our staff
conducts itself in a manner that reflects the high regard that we have for our
customers, we've notified the proper department which is our Quality Control
DepartmentWe have view the letter of Mrs***
we also listen to the recorded call of the Relocation Consultant Mr*** and
Mrs***Her thoughts was that the team will complete the job in hour in a half He stated in the call that the job will
take at least 3hrsBut, If she think so we will start the plan off at a hour
plan, but if it goes over it is $every minutes for next day servicesShe
agree to the pricesBut when the team call the office they stated this will be
a 3-4hr job based on the amount of items she had in her homeMr*** offer her a
price of $for 3hrs and it took at least to complete the jobAt
this time we apologize it went back to the suggested plan Mr*** offered
Our goal is to inform our customers of any possibilities of the move taking
longer.At this time, we are offering a
credit back to Mrs*** of $75hr for any inconveniences this may have caused
Our goal to all of our customers is to provide a good quality service and a
great savings to all of our customers.______________________________________________________________Any questions please call us at 1-800-590-
Ext108.Thank you,*** ** **

To whom it may concern:
"line-height:107%Times New Roman",serif">Thank you
for notifying us in regards to this matterMs*** *** has been provide
services from a third party companyHowever, we offer marketing support services
under a different company S Men for local moving companies in Atlanta, GA the
vendor that assisted her is *** ***Any and all moving complaints and
claims must be redirect to *** * *** *** *** ** *** ** *** and/or
Call ***The Brookfield, WI branch has no dealings with this local market
and matter
That office only offers marketing
support for local moving companies all claims of any kind must be directed to
*** ***We currently have four companies we assist in the local market
in the State of Georgia
Any questions please call us at ***
Thank you,
*** ** *** *** *** ***
*** *** ** *** ** *** ***

Thank you for
notifying us in regards to this matterMrs*** has been provide services that was offer to her by our moving company on 3/31/We completed the move at hours of services. Mrs*** stated we damaged personal property of a (mirror to dresser). Our company fixed that mirror and provided compensation of $for hour of service for the inconvenienceThis case has been closed and both parties are satisfied This claims is completed and all parties are satisfied please remove this claim from Revdex.com records and Online per customer requestAny questions please call us at 1-800-590-Ext
Thank you,
Cindy L, Quality Control/Legal Team
1-800-590-Ext

My moving day starting out with the movers being hour late, with no call warning me of this Manager promised extra movers as an apology, got I told manager that I had a lot of things, and was reassured that the truck he was sending would be big enough, but it wasn't, although movers had truck just crammed to the roof The movers weren't properly trained, furniture was poorly wrapped, if at all They weren't knowledgable about taking apart and putting furniture back together Boxes would be dropped often, movers would run into walls with furniture and boxes It showed how careless they were, when I started making a list of broken items My Hooiser cabinet came in pieces, antique chair had a rip in mohair fabric, and several other items were either shattered or riped Thinking I had hired professional movers, it didn't occur to me how little cents per lbfor damaged items would add up to $didn't begin to cover my loss And lastly, dealing with the manager over the phone was a big run around and frustrating since I felt like he was just trying to passify me After months of this, I finally took that same settlement just so I didn't have to deal with their lies anymore!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution offeredI am a person that hardly ever complains about bad products/service, but this particular service was a nightmareI used Speedy Men in the past (***), and I was so satisfied that I actually made a recommendation to my co-worker (***) who used SpeedyMen for their moveI am a loyal customer who got stuck with two workers who were clearly trying to milk me for more moneyEven if their justification for their slow move was to protect my belongings, they didn't do a very good job because they cracked my TV which cost me more than $I believe management in SpeedyMen needs to be held accountable for such employeesMy initial demand for the TV replacement and fee for inconvenience still stands.
Regards,

We have the claimant of this customer, we are new to the area for our company and it has taking our company some time to find a quality repair WoodsmithWe are in full communication with the customer and working tirelessly to resolve this matter. 1st- We repair the leather on the couch repair
by Leather Specialist inc(This is completed and the client is happy.)2nd-The Woodsmith is scheduled to complete his job on this Wednesday 1/18/2017in the afternoon. The client is happy and waiting on final repair person. Please note we are working fast to resolve this matter delays are due to the Holidays. Sorry for the late response. Thank you,Cindy L, Legal team, QC DEPTSpeedyMen Services LLCW North Ave #241Brookfield, WI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They said the items were already fixedThey have not beenWV has been unavailable until this coming Thursday 2/Until then I am not satisfied and will reply again when the results and status has changed on Thursday.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Revdex.com, Thank you for notifying us in regards to this matterMrsKim has been provide services that was offer to her by our moving company on 1/30/We completed the move. Mrs
Kim stated we damaged personal property of a (dining room table corner scratched), chest scratched and a dresser scratched)We received a call from her Husband about only one item and then a week later the other followed items followed by emailWe only usually go off the first conversation with the customer and already back on 2/3/sent the request to our WoodSmith WV FURNITURE for damage on one item onlySo, he was schedule to come out to the home back last week to fix itemBut, unfortunately he needed permission from our company to fix the other items that where presentedSo we approved all damaged to be fix by WV FURNITURE
Our company has already fixed the items that was damagedThis case has been closed and both parties are satisfied This claims is completed and all parties are satisfied please remove this claim from Revdex.com records and Online per customer requestAny questions please call us at 1-800-590-Ext Thank you, *** *, Quality Control/Legal Team
1-800-590-Ext (This information that is emailed is against our privacy act)

Originally I was supposed to move at 9am on a SaturdayThey called around 8:saying they'd be early, which was greatHowever, they called back at 8:saying their truck broke down and they needed to get it fixed and would update meI heard nothing until calling them for an ETA at 10:30, when they said they'd be there soonCome 11, they call back saying the issue wasn't fixed and they'd need to reschedule(I later discovered that they were using Budget trucks, not their own branded trucks, so not sure why they couldn't just get a new truck for my move) It then took more calls before they finally rescheduled me for Sunday at noon, which was only confirmed via email, not over the phoneSunday I hear nothing from them, despite calling them multiple times from 1-2pmFinally at 2:they call to say they were delayed but are still coming, and should be there soonAt 3:I get another call saying they'll be there at 4:(note my original delivery window for Sunday was 12-3)They FINALLY arrive at 4:Once the movers themselves were there, they were great and efficient and handled everything wellOverall, the movers themselves were good but the management and planning was so horrible that I will never use this company again

Thank you for notifying us in regards to this matterMrs*** has been provide services that was offer to her by our moving company on 7/15/We completed the move at hours of services
Mrs*** stated we damaged personal property of (Couch, dresser, and Refrigerator) on the property, but on the contract nothing was list for any damages done to Mrs*** personal propertyOur contract stated that you must list items damaged in move in order for it to be claimed as a damage this contract was email and viewed on 6/16/and view in hand from our movers on 7/15/She email us about this matter back on 7/17/So, our corporate office had to work with the claimWhich takes several weeks, due to items not being listed on the contract
So, we can proceed with a submitting a claim with Mrs ***Unfortunately, we explained damages being paid cent per pound and/or work to fix damages on personal propertyBelow is what our company is working to achieve
Damage Items:
- Couch- Paying for a third party contractor to fix it(FibreNew Completed 8/21/2014)
- Dresser-Scheduled for a re-stain job and to be fixed by third party contractor.(WVfurniture Completed 9/12/2014)
- Refrigerator- Purchase a New Refrigerator (FurnitureDirect -This item was shipped and drop off last week on 10/22/2014)
This claim is complete and all parties are satisfiedAny further questions please call us at ***
Thank you,
*** ** Quality Control/Legal Team
SpeedyMen Services LLC
Email: ***
Phone: *** *** ** *** *** ***

Dear Revdex.com,Thank you for notifying us in regards to this matterMr*** has been provide services that was offer to him by our moving company on 8/We completed the move at hours of servicesMrDavid was upset one of our movers got sick so we sent out to extra movers
to handle the issueWe where under the impression that not charging extra for a extra mover and giving a discount for overage would have resolved the problemBase on the information we see here and that he shared he was still not happy, for that we are sorry workers have human experiences and they do get sickUnfortunately, we did our very best to complete the job in a timely mannerAlso forgive us for any comments of any of our staff of any kind. We will like to finalize this case by offering a settlement of $as a hand of good faith in this matter. Again we are sorry for any inconveniences this may have caused to you and your family.Any questions please call us at 1-800-590-Ext108.Thank you,*** *, Quality Control/Legal Team 1-800-590-Ext108. remove this claim from Revdex.com records and Online per customer request.Any questions please call us at 1-800-590-Ext108.Thank you,*** L, Quality Control/Legal Team 1-800-590-Ext

Dear Revdex.com,
Thank you for notifying us in regards to the complaint
of *** * *** We strive to provide our customers with the best possible service, and
when our customer feel that it fails to meet their expectations, it is
important for us to know
We
are sorry that our services prompted you and Revdex.com to contact us with a
claim to the Revdex.com, and we regret any inconvenience or frustration that
our experience has causedTo ensure that our staff conducts itself in a
manner that reflects the high regard that we have for our customers, we
have notified the proper department which is our Quality Control
Department to attend to this matterWe have decided to approve a refund
of 10% Off the bill and we have sent out a WoodSmith (WV FURNITURE) to fix the items that where damaged
You
are hereby notified that we have resolved the issues of damages on client bar(it's repaired) and we have provide a refund to the client for the inconvenience due to tardiness
Our
commitment to our customers is to achieve customer satisfactionThis
decision was derived from both Quality Control along with Upper
Management to provide you with a settlement that both satisfies the
customer and SpeedyMen Services. We sincerely apologize for any
inconvenience this has caused
Thank you again for bringing these matters to our attention,
Thanks you,
*** *., Quality Control Dept

I would like a FULL refund of the fixture of the hole in my ceiling, created by the Speedy men companyI have all documentation, pictures with ***e stamps, and receipts to back up my complaint

Revdex.com:
Revdex.com:The response from these people is absolutely preposterous, you would have to have a magnifying glass to find any flaws on this furniture BEFORE this company got hold of it I made no less than calls to *** ***, the head person with different numbers He now blocks me from reaching him, as he said I take too much of his time up This furniture is not merely scratched, it's badly damaged Two very qualified work workers said they have never in their lives seen such damage I'm going to attach just a few pictures of just one piece that was damaged by the neglect and incompetence of their crew, one was brand new and was not strong enough to pick up the furniture, and one was just profane This is really and truly one of those situations you would have to see to believe anyone could be so negligent, it defies the imagination Speedymen movers have complaints all over the Internet, terrible reviews My one piece, the Chest of drawers would cost $2,to replace, my furniture man found me a piece that would be comparable, but I don't want them to buy me more furniture, I just want mine repaired, and they have a quote from a person I picked at $2,to repair everything The person they thought would be cheaper, that they told me to use came back at a minimum of $3,and could go over $5,000.00, again, this is not some small damage, this is major damage
I spoke to *** ***, the only person I can reach, with all of the many numbers they have, and he is making some low ball offer based on the weight of the furniture, something I never signed off on, which won't cover even 1/of the cost shown about and is completely unacceptable to me He was truly laughing at me when I told him the only thing that is left for me is to go to court, and he let me know but fast that he would hold this thing up in court forever, and I could waste all the time I wanted to wasteJust look at some of these pictures, I will load what I can, and you be the judge, I have about pictures of all the damage, this is just a small sampling, and this is the $2,Stanley 30th anniv edition piece shown, destroyed
*** Hoshall

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received a check from Speedy Men so you can close the complaint nowThank you for all your helpHave a nice Thanksgiving and weekend *** Regards,
*** ***

Dear Revdex.com,
Thank you for notifying us in regards to the moving
experience of
*** **. We strive
to provide our customers with the best possible service, and when they feel
that it fails to meet their expectations, it is important for us to know
We are sorry that the received services prompted
you to contact us about this complaint, and we regret any inconvenience or frustration
that our experience has causedTo ensure that our staff conducts itself in a
manner that reflects the high regard that we have for our customers, we have
notified Quality Control Deptto attend to this matterWe have view the
invoices, pictures that Ms*** have submitted along with a complaintThe
company policy for rectifying the issues was first stop any overage charges, then we sent out our wood smith at WV furniture services to fix all damages (work has been submitted and completed)
We have viewed your complaint and understand
that there was a breakdown of communication on arrival date and time due to a system failureThat is what caused the client to be
dissatisfied with our services along with, overage, and damage itemsWe sincerely apologize for the behavior of our
workers and by no means condone their misrepresentation of our company with there poor workmanship. We would like the opportunity to rectify this
situation by allowing our wood-smith to fix the damage wood and waive overage charges on Ms*** move.
Our
commitment to our customers is to achieve customer satisfactionThis decision
was derived from Upper ManagementWe have also decide to honor in the
future hour of moving services for
free, on any moving related services
We
sincerely apologize for any inconvenience this has caused
Thank you
again for bringing these matters to our attention,
*** ***
Director of Quality Control

Dear ***, We review your complaint attached to your order and contract states that the TV must be in a box in order to be insured for insure pay outWe do offer cent per pound.However in reviewing the nature of your dissatisfaction we will settlement the per pound on 115pds TV and
issue a credit of $and another credit for $inconvenience this may have caused.Sincerely, *** ** *** ***
S MEN LLC

Hello Revdex.com,
Thank you for notifying us in regards to this matterMrs*** has been provide services that was offer to her by our moving company on 12/31/
Arrival Time was between 2-5pm Window we arrived at 4:SharpWe completed the move
at hours of services with a extra extend time of minutesWe are sorry that you received services prompted you to contact us with a claim, and we regret any inconvenience or frustration that our experience has causedTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our
customers, we have notified the proper department which is our Quality Control Department to attend to this matterWe have reviewed the notes and statements from the client and the employeesAt this time we have concluded that the $95hr Credit we gave to the
client was sufficient we had a worker that fell down due to ice outside the propertyHe was injured and could not continue to perform the workWe assigned another team member to come to replace him that nightWe complete the jobWe move Mrs*** before
with no issues with the same truck size according to recordsWe where happy to return to get the other items, but she refused and took the discount that nightShe stated she will move it herselfAt this time we have concluded that she was satisfy with the prior decision base on our record conversation with her about the $creditWe will also extend a hand of good faith of $off any future service
request for any moving related services
Our commitment to our customers is to achieve customer satisfactionThis decision was derived from both Quality Control along with Upper Management to provide you with a settlement that both satisfies the
customer and SpeedyMen ServicesWe sincerely apologize for any inconvenience this has caused
Thank you again for bringing these matters to our attention
Sincerely,
*** ** ** * *** ***

Dear Revdex.com,
We have received this complaint and we have already move forward in processing a refundOur refund process will take anywhere from to days to be paid in full to Ms***Thank you,
*** ** ** ***

Dear Revdex.com, Thank you for notifying us in regards to this matterMr*** has been provide services that was offer to him by our moving team on 2/9/We completed the move at and in the contract time and with the truck size for his moveUnfortunately, the Mr*** had alot more types under alot
of other goods that took up alot of space in the truckWe told Mr*** it will be a problem and along with his brother he left there to supervise the teamWe explain to the brother and he told us at the last minute that when they move before they did not get everything into that truck sizeSo, we proceed to finish the job and completed itThe $credit was offer to Mr*** as a inconvenience fee for not being able to finish the jobWe offer him a hour credit for loading up a truck at his conveniences for free onlyNot to mention we gave Mr*** 22% percent off the bill to provide him just to earn his businessOur company did right by Mr*** in the front and try to make it work in his favorBut, we as a company fill we are being bullied by him and his family with slandering, threats and along with his family posting negative reviews before our team even arrived to the offload siteWe explained to him allow us to issue you a credit for the 1hr for free for $and provide him with some credit time for what was left. But, at this time with this constant verbal, social, threats, slandering, our team mental abuse and discouragementOur team don't feel safe and comfortable in moving forward with any credit time at allAt, this time we are offering a $refunding to the credit card number you place the order with, which has already been refunded to Mr*** on 2/19/2016. This case has been closed and both parties are satisfied This claims is completed and all parties are satisfied please remove this claim from Revdex.com records and Online per customer requestAny questions please call us at 1-800-590-ExtThank you, *** *, Quality Control/Legal Team 1-800-590-Ext