Speedymen LLC

SpeedyMen Services
To whom it may concern:
Thank you for notifying us in
regards to this matterMrs*** has been provide services that was offer
to her by our moving company on 7/15/We completed the move at hours
of services
Mrs*** stated we damaged
personal property of (Couch, dresser, and Refrigerator) on the move day, but on
the contract nothing was list for any damages done to Mrs*** personal property
Our contract stated that you must list items damaged in move in order for it to
be claimed as a damage this contract was email and viewed on 6/16/and view
in hand from our movers on 7/15/She email us about this matter back on 7/17/So, our corporate office had to work with the claimWhich takes several weeks, due to items not being listed on the contract
So, we can
proceed with a submitting a claim with Mrs ***Unfortunately, we explained damages being paid
cent per pound and/or work to fix damages on personal propertyBelow is what our company is working to achieve
Damage Items:
- Couch- Paying for a third party contractor to fix it(Customer Company)
- Dresser-Scheduled for a re-stain job and to be fixed by third party contractor.(WVfurniture)
- Refrigerator- New Doors have been ordered.(SearDirect)
Both parties agreed to the services
over the phone and at the signing of the contractMrs*** was made
aware of everything about his move, before our company departedWe explained
overage amounts, damages being paid cent per pound, and items will be fix if fixable
Any questions please call us at *** Ext
Thank you,
*** ** Quality Control/Legal Team

To whom it may concern, Please call *** the contractor has stated that there hasn't been any communication in that respectThe company has been more then cooperative in this matterAny
and all moving complaints and claims must be redirect to * *** * *** *** *** ** *** ** *** *** *** ***The
Brookfield, WI branch has no dealings with this local market and matter
That office only offers marketing support for local moving
companies all claims of any kind must be directed to *** ***We
currently have four companies we assist in the local market in the State
of Georgia
This is our last and final email on this matter
Any questions please call us at ***
Thank you,
*** ** *** *** *** ***

On Monday, September 19th, 2016 Speedymen came to my house to transport my piano. I do not feel that they were properly prepared to move my piano. In the past I have had professional piano movers move the piano with a dolly and straps securely wrapped around the piano and attached to the dolly. When moved, the piano was also covered with a heavy moving blanket. The two men from Speedymen had a small flat dolly with no sides. They did not have straps or moving blankets to protect my piano. They proceeded to get the piano upright onto the dolly and out my front door onto the porch. It was then that the dolly slipped out from under the piano and the piano crashed two stairs down onto the cement sidewalk. The movers did not appear to hold the piano securely or try to catch the piano. When the piano fell to the ground, there was no reaction from the movers. Additionally, there was no apology. They just said, “oh don’t worry, we’ll have our wood smith come and fix it”. They took a few pictures and proceeded to put the piano into their truck. I also hopped into the truck and took pictures of my own. I expressed how frustrated I was and they still did not give an apology. They really seemed like they did not care about me or my piano or the service that they were providing. After the movers left with my damaged piano, I called the local office in Brookfield, WI and spoke to their manager. While he did seem more apologetic, I still did not get the reaction that I wanted. I was advised to send pictures and then call the Headquarters office. I called the headquarters office and still little to no reaction of my extreme frustration. They just said that they would be contacting a wood smith to come out and fix it. I told them that I basically paid for them to damage my furniture and that I didn’t want to pay for service. But if I didn’t pay for service they wouldn’t come out to fix my piano.
That is where we are at right now. I am still waiting on them to follow up on their promise to fix my piano. It will be interesting to see what quality work they will provide.
I do NOT recommend this company to anybody. They were careless and unsympathetic!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My husband and I have both tried contacting g and t. They have not returned our phone calls. We have gone as far as to take them to court. When the sheriff tried to deliver the court summons, the address Speedymen.com gave us for g and t, was not a business address. Also the Atlanta address for Speedymen.com was not a deliverable address. Therefore my husband and I are left with only the Wisconsin branch to deal with.
We need a legit address, name of person to contact, and phone number for the atlanta branch of speedy men as well as g and t. [redacted] is not a legal business address for g and t.  
Regards,
[redacted]

Movers was great from start to finish. This are two times using this company for our corporate moves. I would not trade them in for any other company. Very affordable I must say.. Thanks Again SpeedyMen Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have your proposal or offer to pay $1,562.00 for the damage on all my furniture, you offered I think it was $120.00 on the chest of drawers alone, a piece that was almost completely destroyed.  As you know, the repair on the chest of drawers alone is almost $1,300.00.  When I spoke to [redacted], he personally instructed me to call a repairman here in Nashville.  I explained to Jay I have found a needle in a haystack repair person that had been doing this for over 21 years for one of Nashville premier furniture stores, a true professional and he was going to charge less that the man that Jay instructed me to call, which you probably know, his quote was anywhere from $3,500 to $5,000.00 or more, he would not give me a ceiling.  My man was much less than this, and I had complete faint in him!  He also called Jay personally and told him WHY the repairs would be what they are.  I was surprised he could fix the furniture for what he quoted!
I have not been able to move the furniture and am paying $145.00 per month to keep it stored in it's damaged condition.  Obviously, I could not even look at that chest of drawers and the dining room table with that level of damage. Your weight rates are off, as the dining room table and the china cabinet is extremely heavy, but a weight quote does not help me anyway, pennies on the dollar are not helpful to me at all, especially when your boss, Jay, told me who to contact to repair the furniture, which I did, and I am giving you a quote that is less than the man Jay instructed me to contact.  
I will be more than happy to write a detailed follow up to ripoff report and both Revdex.com branches, and let them know you are dealing with this extreme damage in good faith, if you will be reasonable and use the man I found and let him repair this furniture.  Before I reach out to someone to help me with this situation, I thought I would respectfully again ask for your help in repairing these pieces.  I am not asking for any replacement of anything, just to have them fixed, and you know how badly these pieces are damaged.  I was very lucky to find someone who would repair them, as I was turned down by several people saying they could never replicate the gloss mirror finish on the table that has scrapes and places all over the sides and top.  The chest of drawers was determined to be a total loss by several furniture people and my guy said he could fix that as well, so, before I seek outside assistance, I am once again requesting your serious help on getting these pieces fixed, $1,560.00 simply will not fix these items, it's that simple.
Thanks, 
Bob Hoshall
[email protected]
(615) 916-1950

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Are you serious?! This hasent even been sent? I went over it with [redacted] and he even called me back to verify my name. [redacted]This is so unprofessional, I was lied to. I went over the address, with read back, with [redacted]. This should have been done weeks ago!
Regards,
[redacted]

Hello Revdex.com,  We have given this client a refund and we have no proof of any other issues on this matter, we are willing to settled additional $40.00 in this matter. Thank,  Latoya [redacted]

Dear Revdex.com, We have received this complaint and we have already move forward in processing a refund.Our refund process will take anywhere from 30 to 60 days to be paid in full to Ms. [redacted].Thank you,[redacted]

To whom it may concern.
We approve the refund along time ago. We are just waiting for a sign document back in return for the $75.
Please email it back to [email protected].
Thank you,
[redacted]
QC Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If this company is not responsible then why did they ask me to send pictures to their claims department. Also, why were we not told they contract out.  I was never notified someone else would be moving my things.  All correspondence have been done through speedymen.com as they had told me to.  
 
If a company contracts out that generally means they have some sort of relationship with the company.  Several times I was given non working email addresses, I was hung up on, and no one was ever able to give me an answer.  I was also never given a phone number for the company who moved me.  I was told each time they would contact me.
I just want my things fixed and reimbursed for the damage they have done.
Regards,
[redacted]

Hello Revdex.com,We have received this complaint from our Nashville office. We view the damages review the items that were damaged in the process of the move.  Some of the items were pre-existing damages and our team added a few scratch dents to the items.  Unfortunately the bill has to be...

paid in full in order to complete the repair order.  We show we still have an outstanding balance with Mr. [redacted].  We have already been in contact with the Woodsmith to proceed with repairs and are doing so Based on the timeframe and timeline of when the repair company can complete the job. As of right now it takes anywhere from 1 to 3 weeks to process this claim.  We are working expeditiously to process this claim.  Thank you, [redacted] QC Dept.

Hello Revdex.com,
We have received this complaint from our Nashville office. We view the damages review the items that were damaged in the process of the move.  Some of the items were pre-existing damages and our team added a few scratch dents to the items. 
 Unfortunately the...

bill has to be paid in full in order to complete the repair order.  We show we still have an outstanding balance with Mr. [redacted].  We have already been in contact with the Woodsmith to proceed with repairs and are doing so Based on the timeframe and timeline of when the repair company can complete the job. As of right now it takes anywhere from 1 to 3 weeks to process this claim.  We are working expeditiously to process this claim.  
Thank you,
 
[redacted] QC Dept.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]> wrote:Hello, 
I did receive the message from Speedy Men movers that they would pay $290 which I was satisfied with so the case was closed. However, I have reached out to them twice over the past week and have not received a response on how they will pay me the $290. Are you able to help me get in touch with them to receive this payment?
Thanks very much for your help, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
IRegards,
[redacted]
[redacted] is the employee at Speedymen who I am complaining about.  I am [redacted], the comsumer.  I would rather have my complaint on file to help others rather than receive 1 hour of moving credited to my charge account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did send a Woodsmith, however they did not provide him any of the pictures showing the damage, only a list of items.
The list was not all inclusive, in addition the company made the decision how much time the individual could spend on the repairs, therefore not allowing sufficient time.
Our 5 months old leather couch, the leather is scraped off on one side, is still not repaired.
The offer of one hour free moving time is a nice geasture, I would never hire this company again. I rather have a refund for one hour.
 
Regards,
[redacted]

Hello Revdex.com,
Please confirm your address to mail check.
Thank you,
[redacted]

Good Morning Revdex.com,     Thank you for notifying us in regards to the issues on Mrs. [redacted] personal property. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know. We're sorry that you received service that prompted you to contact us with a claim, and we regret any inconvenience or frustration that this experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper department which is our Quality Control Department.   We have complete this claim two weeks ago we sent out a wood smith and sent over a settlement to Mrs. Kim. We have not received a response back yet. But we where told from our wood smith at WV Furniture that all other items where repair and our in great condition now. Only two items where made out of particle board which could not be fixed.     So we offer her a settlement below for items that where unrepairable for small little stands she stated we damage later after filing a claim. (These items where not on the contract) Our contract states that all damage items must be listed, and if items are damaged it is .60 cent per pound for each item. We sincerely apologize for any inconveniences this may have cause you, we would like to extend a hand of good faith and offering you this settlement.   Settlement:   - End Table       75  pds                                                   $45.00                                                                                - Shoe Stand    50  pds                                      �...⇄ $30.00     Total Cash Payout =                                         ...⇄              $75.00        If you have any other questions please call us at 800-590-9636 FREE.      Sincerely,   [redacted] L. Quality Control/Legal Team   SpeedyMen Services LLC. 3455 Peachtree NE Suite 500 Atlanta,Ga 30026 1-800-590-96361-800-590-9636 FREE FREE Ext 5 Email: [email protected]       Confidentiality Notice: The information contained in this email communication and document(s) attached are for the exclusive use of the addressee(s) and may contain confidential, privileged and/or non-disclosable information. Thus, the dissemination or copying of this communication and attached document(s) to any person(s) other than the addressee(s) is prohibited. If the recipient(s) of this email communication is not the addressee(s), such recipient(s) is strictly prohibited from reading, photocopying, distributing or otherwise using this email or its contents and/or attachment(s) in any way. If you received this message in error, please contact the sender listed above by any contact means listed.

    Email:  [email protected] Phone: (414) 531-6767 or (262)923-6767       Serving all of your Moving and Labor Needs: Wisconsin State Moving License and Insure   Visit us on the web at www.SpeedyMen.com!   Confidentiality Notice: The information contained in this email communication and document(s) attached are for the exclusive use of the addressee(s) and may contain confidential, privileged and/or non-disclosable information. Thus, the dissemination or copying of this communication and attached document(s) to any person(s) other than the addressee(s) is prohibited. If the recipient(s) of this email communication is not the addressee(s), such recipient(s) is strictly prohibited from reading, photocopying, distributing or otherwise using this email or its contents and/or attachment(s) in any way. If you received this message in error, please contact the sender listed above by any contact means listed.  
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11931702, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mary [redacted]Revdex.com/speedy manyour company has done damages  and violating my home and my property and I seek a full refund and the rest of the amount owed of $129.95 .

Dear Revdex.com,Thank you for notifying us in regards to this matter. Mr. [redacted]  has been provide services that was offer to him by our moving company on 7/20/2015. We completed the move at 7 hours of services. Mrs. Lisa was upset one of our movers did not set back up the bed set right and we...

schedule someone to come out I guess timing didn't work so gave her a credit $85 for the inconvenience. We scheduled a wood smith to come out there and/a leather repair company to resolve her issues. Base on the information we see here and that she shared she was still not happy, for the damages of two furniture items.We will like to finalize this case by offering a settlement of $150.00 and repairing the chair(little gouge), and the drawer to a small in end table (scratch) as a hand of good faith in this matter. Again we are sorry for any inconveniences this may have caused to you and your family.Any questions please call us at [redacted] Ext. 108.[redacted] Ext. 108.