Speedymen LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]> wrote:Hello, I did receive the message from Speedy Men movers that they would pay $290 which I was satisfied with so the case was closed. However, I have reached out to them twice over the past week and have not received a response on how they will pay me the $290. Are you able to help me get in touch with them to receive this payment?Thanks very much for your help, [redacted]
[redacted]

Let me start off by saying the I was worried about the reviews but when I meet the team they where very protective over my furniture and work really hard to complete the job in the time frame. I was very happy with the care of my items from start to finish.

To whom it may concern,  That branch of operation is closed and under new leadership. We don't have any record of complaint and/or issues from a client in this name.  At this time the nature of this complaint is not the new Company Llc responsibility. Sorry to...

hear about your frustration. Thank you,  Isaac S, Central Management. S Men Llc

Good Afternoon [redacted], 
 
Thank you for notifying us in regards to issues of your personal property. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
We're sorry that you received service that prompted you to contact us with a claim, and we regret any inconvenience or frustration that this experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper department which is our Quality Control Department.
 
Thank you again for bringing these matters to our attention and thank you for choosing Speedy Men.
Below you will find a settlement amount that was approved by our management team. Once you accept this settlement, please send an email back to [email protected] stating you have accepted our offer for settling your claim.
_________________________________________________________________________
Our contract states that all damage items must be listed, and if items are damaged it is .60 cent per pound for each item. 
We sincerely apologize for any inconveniences this may have cause you, we would like to extend a hand of good faith and offering you this settlement.
 
Settlement:
 
1. Chest of drawers                                                    $120.00
2. The bottom portion of the top of the china cabinet $180.00
3. The television cabinet                                            $120.00
4. The Stanley table top                                             $102.00
5. The Kohler and Campbell piano                            $300.00
6. The solid Hondorus Mahogany audio cabinet       $ 60.00
7. The dining room cabinet                                        $120.00
8. One of the upright audio cabinets                          $ 60.00
 
Inconvenience credit:                                                $500.00
 
 
                                                    Settlement Total    $1562.00
 
 Please email back a responses [email protected] and/or fax signed document to 800-935-6851. 
 
 
 
Sincerely,  
Cindy L. Quality Control/Legal Team  
SpeedyMen Services LLC.
220 Regency Ct Suite 105
Brookfield, Wi 53045
1-800-590-9636 Ext 5
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not gotten the check from Speedy men that they offered to close the case. 
Regards,
[redacted]

Hello Revdex.com, Thank you for notifying us in regards to this matter. Mrs. [redacted] has been provide services that was offer to her by our moving company on 12/31/2015 Arrival Time was between 2-5pm Window we arrived at 4:20 Sharp. We completed the move at 3 hours of services with a extra extend time...

of 30 minutes.We are sorry that you received services prompted you to contact us with a claim, and we regret any inconvenience or frustration that our experience has caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department which is our Quality Control Department to attend to this matter. We have reviewed the notes and statements from the client and the employees. At this time we have concluded that the $95hr Credit we gave to the client was sufficient we had a worker that fell down due to ice outside the property. He was injured and could not continue to perform the work. We assigned another team member to come to replace him that night. We complete the job. We move Mrs. [redacted] before with no issues with the same truck size according to records. We where happy to return to get the other items, but she refused and took the discount that night. She stated she will move it herself.At this time we have concluded that she was satisfy with the prior decision base on our record conversation with her about the $95 credit. We will also extend a hand of good faith of $95 off any future service request for any moving related services. Our commitment to our customers is to achieve customer satisfaction. This decision was derived from both Quality Control along with Upper Management to provide you with a settlement that both satisfies the customer and SpeedyMen Services. We sincerely apologize for any inconvenience this has caused. Thank you again for bringing these matters to our attention. Sincerely, [redacted]

Revdex.com:
Revdex.com:The response from these people is absolutely preposterous, you would have to have a magnifying glass to find any flaws on this furniture BEFORE this company got hold of it.  I made no less than 4 calls to [redacted], the head person with 15 different numbers.  He now blocks me from reaching him, as he said I take too much of his time up.  This furniture is not merely scratched, it's badly damaged.  Two very qualified work workers said they have never in their lives seen such damage.  I'm going to attach just a few pictures of just one piece that was damaged by the neglect and incompetence of their crew, one was brand new and was not strong enough to pick up the furniture, and one was just profane.  This is really and truly one of those situations you would have to see to believe anyone could be so negligent, it defies the imagination.  Speedymen movers have complaints all over the Internet, terrible reviews.  My one piece, the Chest of drawers would cost $2,600.00 to replace, my furniture man found me a piece that would be comparable, but I don't want them to buy me more furniture, I just want mine repaired, and they have a quote from a person I picked at $2,765.00 to repair everything.  The person they thought would be cheaper, that they told me to use came back at a minimum of $3,500.00 and could go over $5,000.00, again, this is not some small damage, this is major damage.  I spoke to [redacted], the only person I can reach, with all of the many numbers they have, and he is making some low ball offer based on the weight of the furniture, something I never signed off on, which won't cover even 1/2 of the cost shown about and is completely unacceptable to me.  He was truly laughing at me when I told him the only thing that is left for me is to go to court, and he let me know but fast that he would hold this thing up in court forever, and I could waste all the time I wanted to waste.Just look at some of these pictures, I will load what I can, and you be the judge, I have about 60 pictures of all the damage, this is just a small sampling, and this is the $2,600.00 Stanley 30th anniv edition piece shown, destroyed. [redacted] Hoshall

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have received a check from Speedy Men so you can close the complaint now. Thank you for all your help. Have a nice Thanksgiving and weekend.  [redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have your proposal or offer to pay $1,562.00 for the damage on all my furniture, you offered I think it was $120.00 on the chest of drawers alone, a piece that was almost completely destroyed.  As you know, the repair on the chest of drawers alone is almost $1,300.00.  When I spoke to [redacted], he personally instructed me to call a repairman here in Nashville.  I explained to Jay I have found a needle in a haystack repair person that had been doing this for over 21 years for one of Nashville premier furniture stores, a true professional and he was going to charge less that the man that Jay instructed me to call, which you probably know, his quote was anywhere from $3,500 to $5,000.00 or more, he would not give me a ceiling.  My man was much less than this, and I had complete faint in him!  He also called Jay personally and told him WHY the repairs would be what they are.  I was surprised he could fix the furniture for what he quoted!I have not been able to move the furniture and am paying $145.00 per month to keep it stored in it's damaged condition.  Obviously, I could not even look at that chest of drawers and the dining room table with that level of damage. Your weight rates are off, as the dining room table and the china cabinet is extremely heavy, but a weight quote does not help me anyway, pennies on the dollar are not helpful to me at all, especially when your boss, Jay, told me who to contact to repair the furniture, which I did, and I am giving you a quote that is less than the man Jay instructed me to contact.  I will be more than happy to write a detailed follow up to ripoff report and both Revdex.com branches, and let them know you are dealing with this extreme damage in good faith, if you will be reasonable and use the man I found and let him repair this furniture.  Before I reach out to someone to help me with this situation, I thought I would respectfully again ask for your help in repairing these pieces.  I am not asking for any replacement of anything, just to have them fixed, and you know how badly these pieces are damaged.  I was very lucky to find someone who would repair them, as I was turned down by several people saying they could never replicate the gloss mirror finish on the table that has scrapes and places all over the sides and top.  The chest of drawers was determined to be a total loss by several furniture people and my guy said he could fix that as well, so, before I seek outside assistance, I am once again requesting your serious help on getting these pieces fixed, $1,560.00 simply will not fix these items, it's that simple.Thanks, Bob [email protected](615) 916-1950

Service was horrible did not take much left a lot behind and pack the truck like crap was not worth the money spent $300 and I deserve at least 100 or something of it back because they did not do a full job

Dear Revdex.com,Thank you for notifying us in regards to this matter. Mr. [redacted]  has been provide services that was offer to him by our moving company on 7/20/2015. We completed the move at 7 hours of services. Mrs. Lisa was upset one of our movers did not set back up the bed set right and...

we schedule someone to come out I guess timing didn't work so gave her a credit $85 for the inconvenience.We scheduled a wood smith to come out there and/a leather repair company to resolve her issues. Base on the information we see here and that she shared she was still not happy, for the damages of two furniture items.We will like to finalize this case by offering a settlement of $150.00 and repairing the chair(little gouge), and the drawer to a small in end table (scratch) as a hand of good faith in this matter. Again we are sorry for any inconveniences this may have caused to you and your family.Any questions please call us at [redacted] Ext. 108.[redacted] Ext. 108.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They said the items were already fixed. They have not been. WV has  been unavailable until this coming Thursday 2/25. Until then I am not satisfied and will reply again when the results and status has changed on Thursday. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The settlement that you have offered is appalling and not enough to cover my damaged property. My Whirlpool refrigerator was purchased in November of 2013 for $779.95, My...

sectional sofa was also purchased at the same time for $995.95 and my amour is 3 years old and cost $598.00. The amount that you are offering will not even allow me to have my items repaired or replaced.  The representative that you sent to my house confirmed that my couch couldn't be repaired because of where the rip is. He also stated that my refrigerator would have to be replaced because of all of the damages. And my amour would have to be picked up and refinished.  I do not accept this agreement.  I have reached out to the Revdex.com regarding this issue and I will start proceedings in small claims court next week.
Thank you,
[redacted]

Dear Revdex.com, Thank you for notifying us in regards to this matter. Mr. [redacted] has been provide services that was offer to him by our moving team on 2/9/16. We completed the move at and in the...

contract time and with the truck size for his move. Unfortunately, the Mr. [redacted] had alot more types under alot of other goods that took up alot of space in the truck. We told Mr. [redacted] it will be a problem and along with his brother he left there to supervise the team. We explain to the brother and he told us at the last minute that when they move before they did not get everything into that truck size. So, we proceed to finish the job and completed it. The $129.95 credit was offer to Mr. [redacted] as a inconvenience fee for not being able to finish the job. We offer him a 1 hour credit for loading up a truck at his conveniences for free only. Not to mention we gave Mr. [redacted] 22% percent off the bill to provide him just to earn his business. Our company did right by Mr. [redacted] in the front and try to make it work in his favor. But, we as a company fill we are being bullied by him and his family with slandering, threats and along  with his family posting negative reviews before our team even arrived  to the offload site. We explained to him allow us to issue you a credit for the 1hr for free for $129.95 and provide him with some credit time for what was left. 
But, at this time with this constant verbal, social, threats, slandering, our team mental abuse and discouragement. Our team don't feel safe and comfortable in moving forward with any credit time at all.
At, this time we are offering a $200.00 refunding to the credit card number you place the order with, which has already been refunded to Mr. [redacted] on 2/19/2016.   
This case has been closed and both parties are satisfied.   This claims is completed and all parties are satisfied please remove this claim from Revdex.com records and Online per customer request. Any questions please call us at 1-800-590-9636 Ext. 108. Thank you, [redacted], Quality Control/Legal Team 
1-800-590-9636 Ext. 108.

SpeedyMen Services
To whom it may concern:
Thank
you for notifying us in regards to this matter. Mrs. [redacted] has been
provide services that was offer to her by our moving company on
id="ComplaintDetailLabel"> 7/31/14.
We completed the move at 3 hours of services.
Mrs. [redacted] stated we completed the job within 2 hours of services and our service agreement stated we completed the claim in 3 hours. Our contract stated this information, so just to continue a on going relationship with our customer we decide to issue our client back 1 hour of services.
So,
we proceed to refund the credit of one hour of service on file 10/27/2014.
This claims is completed and all
parties are satisfied please remove this claim from Revdex.com records and Online per
customer request.
Any questions please call us at [redacted].
Thank you,
[redacted] Quality Control/Legal Team

The company is not reputable by any means....I am sorry to say that I will be utilizing their services ever again. From a customer service perspective, they are not in the business for that. If they screw something up, overcharge you, misquote you, give you wrong information, it is your fault, not theirs. If they damage property in your home, oh well it is not their house, you have to wait and see what happens. This is poor business and if something goes wrong, they will tell you they didn't do it. They keep you on hold, don't answer calls, and they are overall a horrible business, I hope they go out of business. DO NOT USE THEIR SERVICES unless you want to be stressed out. If you are looking for customer service of quality, don't call them. Totally in business to make money, that's all.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not gotten the check from Speedy men that they offered to close the case. 
Regards,
[redacted]

Thank you for notifying us in regards to this matter. Mrs. [redacted] has been provide services that was offer to her by our moving company on 3/31/15. We completed the move at 3 hours of services.  Mrs. [redacted] stated we damaged personal property of a (mirror to dresser).  Our company...

fixed that mirror and provided compensation of $95.00 for 1 hour of service for the inconvenience. This case has been closed and both parties are satisfied. This claims is completed and all parties are satisfied please remove this claim from Revdex.com records and Online per customer request.Any questions please call us at 1-800-590-9636 Ext. 108. Thank you, Cindy L, Quality Control/Legal Team 1-800-590-9636 Ext. 108.

DO NOT USE THEM - Absolutely Terrible Service!
Damaged bedroom set and other items. Very inexperienced, unprofessional movers! They piled our stuff in the truck and it was damaged. No wrapping, padding or protection. They dropped our dresser while trying to move with a "cheap" cart. They banged delicate items off doorways.
I have pictures!

To: Ms. Mary [redacted]   Address: [redacted] To whom it may concern: Thank you for notifying us in regards to this matter. Ms. Mary has been provide services that was offer to her by are company. We had two small moves in her home for a total of 2hrs. Our company...

refund this customer for $129.95 and she asked for a additional refund for the issue on her jobsite.We explained below our agreement with our company.   Our response is our contract stated we will offer .60 cent per pound.  At this time we are willing to settle on this claim for the amount of $129.95.  This amount was refunded in the beginning of December 14,2016 of $129.95 Thank you, Cindy [redacted]