Spirit Airlines

Hello,
Me and two friends were waiting for our planes in the B Terminal of EWR We were scheduled to catch flight from EWR to FLL departing at 3: One of them needs to use the restroom and the other wants to purchase a drink We inquire with the gentleman at the gate named, *** *** when the gates close He stated the doors close minutes before departure So we arrive back at the gate with approximately minutes to spare We see *** closing off the boarding area Then a back and forth ensues We demand to know why the gates were being closed and with us not being on the aircraft We checked in our luggage and went through security so they must have known that we were present in the airport We inquired why nobody ever paged us *** *** attitude was very nasty and condescending He again stated that the gates close minutes early When he reiterated this point, I made a point to let him know that after several minutes of talking it was still minutes before our scheduled departure We ask for a supervisor The supervisor comes over and changes the story to being minutes before departure We argue that we were their minutes early, due to the conversation with *** and it still wasn't open disproving his minutes early theory Lastly I received an email minutes after the scheduled departure time showing that they moved the departure time up minutesthere was never an announcement over the intercom I believe that our service was sub par, the company was not trying to be accommodating or customer friendly and lastly the associate representing the company was nasty and unhelpful I looking to have this resolved with a credit of some sort for the inconvenience Due to this experience I missed a business opportunity that I had lined up because the flight I was re-booked on left HOURS LATER This is not acceptable

I feel so used by Spirit AirlinesI don't know what to doI waited a week for the full refund and flight vouchers that they promised meThe refund was supposed to be $and changeThe problem was that last week on July 11th, I was set to take a flight back to Orlando from Boston with a connection in GeorgiaThe Georgia to Orlando flight was canceled by Spirit because NOT ENOUGH PEOPLE WERE ON THE FLIGHT! So they told us we can board a flight the next night at 10pm, or get a refundA few people around me were immediately getting full refundsFor some reason, I wasn't able to get mine right away and they wouldn't explain whyI booked through Spirit, so I didn't see the issueAnyway, to get back to Orlando on time, I ended up having to take a bus at midnight for hours and didn't even make it home on timeI had to pay for the bus myselfThey didn't offer me anything, not even a true explanation
So when I returned home, I called the number they gave meThe refund department promised me I would get the full refund within daysThey kept promising to send me emails with confirmation numbers for this, which of course, I never receivedSo I spent a week calling back at least times, trying to get the confirmation number and some updatesI found out today, that they again had lied to me
I checked my account today and was only refunded a little bit over dollarsI paid more for my bus ride, food on the way home, the uber from the bus, and missing a full day of work, than this dollars and changeI am on the phone now, waiting to speak to another manager
I will never ever fly Spirit again no matter what

This is the bottom of the industry in support, customer case, quality and yes, even safetyI have used this airline times and each time there is a serious issue I had to drive to Orlando once to pick up family that had to fly another airline because Spirit cancelled at the last minute and would have been stuck for the weekend, they did not get a refund in another case they cancelled and I had to pay fees to be able to fly on another flight and the last straw was a flight to Atlanta with my elderly mother, on arrival at the airport she fell and broke her arm, I notified Spirit from the emergency room before the flight and when I called again to change the flight to a later day I was told I had forfeited because we did not showI again explained the situation but no joy, even the Revdex.com complaint did not get them to careto make matters worse, their fares are low but the fees add up to same or more than good carriersthen they push you into their scam fare club, just read about this before you sign up I feel sorry for the employees who have to show a face to this horrible company I will never fly with them again, nor will any family and will continue to post whenever possible about their service hoping to keep others from making the same mistake

I booked a flight with Spirit through a 3rd party agencyIt happens that for some reason Spirits has my name incomplete on the reservation and I am unable to check in using my Spirit accountWhile trying to resolve this simple issue, I had to wait for minutes on hold and as soon someone answer, I was told he was not able to access my reservation from his data base, so he transferred me to another department which put me on hold for almost 1h and then I was disconnected
Now, I have called back and I am currently on a waiting time estimated on more than hour
How could this be a serious business treating customers like that!

One of the most horrible experience ever in my life with flying
I had a booking with my family on May 3rd from PHL to LAS with direct flight and return after a week on 9th MayI booked months in advance.I booked all hotel, car and shows accordingly
I checked in online and printed boarding pass on 3rd MayWhile driving to airport at PM for PM flight I was told by a spirit airline phone that the flight has been cancelled as Pilot did not show up and
you have two options, either take ur money back or take same flight tomorrow with same price and $gift voucher or go to airport and they will assist you to board other airlineI thought thing happens
and I took booked the flight for 4th eve and pushed to 10th May return on phone and return home
now I have to change my car/hotel reservationLittle uncomfort but okNext day I again printed boarding pass online and was checking the status of flight and it was showing Min lateBut as soon as I reached airport at Pm,

One word to describe Spirit airlinesNIGHTMAREI would not put my dead dog on a spirit airline to be sent off for burialOn June my boyfriend paid $for our airline tickets to fly to fl for a cruise I had planned for my 30th birthday this yearThe flight was scheduled for Nov 19thWe get to hartsfield airport Nov 19th check our bags in at 9:Our flight was scheduled to depart at 10:15amWe get to the gate only to have there worker (employee id # 38038) tell us that she had given our seats up to two standby passengersI thought surely she's kiddingI said we'll switch our flights to the next departing oneShe states that all flights are booked and she has one departing at 5:00pmI inform her my cruise departs at there's no way I can leave Atlanta at 5:00pmHer exact words were to find another airline to fly withSo now I'm stuck in Atlanta after having paid $for flight tickets and $to have our bags checkedWe then were able to get last minute flight tickets with delta which cost us $only to get to fl to find out that my cruise I paid $for had just departed 10mins agoI then buy American airline tickets to flys us back from fl to ga which cost $I get back to Atlanta call spirit airlines to try and get a refund for the flight tickets they refused to give me a refund and stated they have me schechdudled for my retuning flight on Nov 26thI stated I'm back home bc of your worker I've just missed a $cruise that's non refundableThe supervisor then started that there was nothing he could doI RECCOMEND SPIRIT AIRLINES TO NO ONEThere only goal is to overbook flights and take your money and tell you there is nothing that can be doneA complete and utter NIGHTMARE

I regret EVER dealing with this companyThey push you to use a website that rarely works or you can wait on hold 20+ mins to speak with someone who can't help youThen you are told someone will call you back and they call at 1am...?
They don't provide the services they offer and the service reps seem to specialize in being ignorant to the facts and guidelines of what Spirit says they offer vs what is actually provided

I called today to change a name on a ticket I purchased and they refused to make a changeThey had no reason as it was weeks to our flight dateThey wanted to speak to the person being canceled, and I don't think that my friend who found out his wife was messing around would have wanted to go through that, but the airline insisted that they speak to her even though I paid for the ticketsI'm very upset that I can purchase a ticket but then not make changes to it without someone else's consentI can only imagine if I had to change a family members ticket due to an illness

Just don't
It's a nightmareThe first time I took this I vowed never to do so againIt's supposed to be a budget airline but this poor man (literally and figuratively) who booked with them had to pay $at the gate to take his bag on the planeHe thought he paid for it online but no! They screw everyone who tries to do thisIt seems it never works even though you think it doesI'd been thru thisHe was almost in tearsI would have paid for him but I was getting shoveled through the lineI never flew them again but my daughter has fallen into their lair twice in the last few months so I thought I'd try to warn you away if you're thinking about "saving money" with them
Here are some of the fun things you'll probably deal with if you book with them:
Ridiculous extra fees for carry on bags, impossible to check in online without joining their mailing list, then you pay your $for your carry on ($for checked bag but they get you bc who checks a computer?), then it finally looks like it's going to work but no! You have a problem with your reservation, says the red warning sentence that lists times in a rowSo you try to call customer service and it takes you so long to reach a real human you could have raised a litter of puppies by the time they answerAnd then when a human answers at last, they sound like robots, more than any other place I've ever dealt with, and they get everything wrong, and then you think you're finally ok after minutes and you go to finish checking in online and there's another problem! We've been dealing with the latest issue for almost two hours on Christmas dayOh yay!
Seriously, hitchhike, walk, run, take a horse, crawl (your knees will fare better than the crammed seats), or maybe consider even dealing with a real airlineIn the long run, you may save money, and you WILL save your sanity

Planes not cleaned, seats soiled form either baby or adult and debris in pockets of seat

Worst airline experience ever! Totally ruin my vacation! Never ever use this airline!!

I think Spirit Airlines is the worst airline in US, with horrible, non-existent customer supportDuring a flight they made many solicited inquiry about their free miles, credit cards and etc
They lost my bag and it's absolutely impossiblke to get anyone on the phoneI left numeros message on all phone numbers I could find on their website and no one ever called me backWhen I come back from my ruined by this airline vacation, I am going to file a lawsuit
BTW, teir web site is also a jokeIt has lots of erros and broken links
As I said it's the worst airline in US, I hope they go bankrupt very soon, and this scam business will be stopped

HAHA..this buisnes is a jokeI bought the $ fare club and then found out a week later that they are not going to be flying to our airport in kansas city anymoreIt is a jokeI called and worked my way up through supervisors and they kept citing the the "non-refunable contract" I cannot use their companies resources and they are STILL allowing people who designate KANSAS city as their 1st airport to sign up for the servicePathetic

Spirit auto-renews their club membership annually, with only a single email notification 1 month in advance. They sent my notice to an old non-working email address, then charged my credit card $69.95 to renew. When I saw the charge on my credit card 6 days later, I tried to cancel online, and the cancel membership button would not work (press it and nothing happens...their system is malfunctioning). I called customer service, went through 10 minutes of voice prompts to reach a representative, and told them that I wanted to cancel, and asked for a refund of the charge from 6 days ago. They refused the refund.

I will not do business with companies that auto-renew to your credit card, and then refuse to refund the charge if you call within a few days of the renewal. The membership charge should at least be refunded at a pro-rated amount. Will not do business with Spirit ever again.

I arrived to the Chicago airport Sunday morning at 3 am with the intent to board a plane to Los Angeles at 6 am on sprit airline. I get to the airport and see a line out the door (literally) with two spirit representatives checking in customers. After being in line for nearly two hours we finally make it through the line and through TSA and are now patiently waiting for our flight. To our displeasure they announce our flight has been delayed. Now it's 7 am and they announce the flight has been canceled. Since spirit only flys once a day to each destination the only available flight they had left was the the following day at 4 pm. My girlfriend and I both had work so we couldn't leave the following day. We decided to fly into Las Vegas and maybe fly home from there. Spirit said it would not compensate the flight from Vegas. Since we were limited on time we did not argue we flew to Vegas and upon arrival we rented a car and drove to Los Angeles. Once we got to Las Vegas they informed us our luggage had been lost. They contacted Chicago and they said they would have it for us the following day. The following day came and only one bag was found. My girlfriends luggage was nowhere to be found which had over 1500 $ worth of valuables. Spirit to this day has still not resolved our situation. Not to mention the rental car we had to get and the 6 hour drive from Vegas to Los Angeles. This airline is horrendous to say the least and I encourage all of you never to fly this airline. Their employees are negligent due to improper training and practices. Pay the extra money for a reputable airline.

This is the worst airline ever! Avoid at all possible costs. If there is no other option in terms of flight. Drive to your destination. The customer service is poor. Flight experience is poor. In flight service is poor. I cannot think of 1 positive thing to say about this Airline. Not to mention they lie and cheat. I rescheduled a flight and even the credit that they told me I had in writing on their own email. When I called to re-book was told the credit was less. Avoid like the Plague. By any means necessary.

Disgusting service. Don't bother with this airline. If you want a terrible experience then this is the place to go. Otherwise just run far away from these people.

Spirit Airlines
2800 Executive Way, Miramar, FL XXXXX
12/19/16
Spirit Airline (Summary)
I own a Travel agency in Oklahoma. We were on flight 146 from Atlanta to Dallas 12/18/16. Although I know how hard it is to sufficiently run a business and I do understand that things happen. I want to start by saying that My Family and I are absolutely livid about our flight experience! Our flight was suppose to leave at (6:05pm)we boarded the flight at 715 to be told that we have a 45 minute wait. As we waited the flight staff commenced to arguing and debating about Not getting paid till we take off. For the first 15 minutes of the wait we sat around with "NO" explanation to why we waiting on the plane. Then a lady name [redacted] came on the flight and stated to flight attendant Duron that The Pilots were stuck in Boston. Around 740 Some of the passengers went to the attendants to let them know that they had received an email about the delay in Chicago, that is when [redacted] called triba to have her deal with the lack of communication between the staff. He also begin to tell her that she need to make the announcement to the passengers and explain the miscommunication. She began to tell the passengers that they were able to get off the plane as long as they took their Boarding passes and all their baggage. Also she stated "that if you get off the plane you couldn't get back on until the Pilots came on board". [redacted] and [redacted] (flight attendants) were now upset because the passengers [redacted] proceeding to get on and off the plane, which they stated was a security risk.The Attendants then called Triba again to express the fact that she was exhibiting double standards. At 0820 [redacted] announced that the Pilots would be about an additional 15 minutes. By this time we had Already been on the plane for an hour. About (8:40 pm) they announced that the Pilots was being taxied from another gate. The pilots arrived on the plane about 9:05 and began doing prechecks. The Attendants then started counting passengers. Their was a lady name [redacted] missing the Attendant said "O well" and then" Let's get you guys going" they didn't trying calling her over the PA system or anything. The pilots didn't get finished with prechecks until around (9:30pm.) The crew had ample enough time to go to the gate to call her. We were expected to stay on a plane for 2 hours with nothing to eat or drink. We had a full plane several newborns, several infants and toddlers not to exclude the elderly. The bathrooms were constantly full, they didn't offer any water, drinks or refreshments to make the passengers comfortable. The whole ordeal was horrible! We didn't arrive to Dallas until (10:30 pm) and this resulted in my Husband missing a day of work .I use to hold you guys in high regards, but never again will I use your Airline and Nor will I recommend it for my clients.There is an Amount of professionalism we should hold ourselves to regardless of situation. My Family and I are very dissatisfied with the behaviors that were displayed by your Employees. I will be waiting for you to contact me in good faith that you will rectify the situation.


Concerned Passenger

Well I flew spirit 8/11. For the life of me I don't understand if they do not know that women carry purses. Why should I have to pay for my purse. Yes, it is a personal bag but for god sakes women carry purses. So I have to stuff my purse in my carry-on so I won't be charged extra. FYI Spirit we as women have personal items we need to carry.....AS WOMEN

Terrible to deal with. Flight cancellation three hours prior to boarding. That is not acceptable. Customer service is all outsourced and hard to understand. After trying to communicate with someone for half an hour and requesting to speak with someone else, I was hung up on. Delayed a full trip planned around these flights. Will never fly Spirit again if this continues. Please avoid at all costs