Spirit Airlines

Worst airline I have ever used. flight was delayed twice-with no notice from the reps at the counter, I had to receive a email, then flight was cancelled without notice and only found out from another customer. Then only choice was to sit in the airport for 12 hours to take a alternate flight leaving at 2 am or take a refund and be stuck until I could find another airline to take me back to MSP from Phoenix. No apology, no refund nothing other than suck it up butter cup.

Beyond Terrible! I flew from Detroit to Fort Myers Florida over Christmas. Spirit over booked the flight. They asked for volunteers to give up their seats for 2 free round trip vouchers to anywhere that Spirit flies. I sat in the airport all day when I should have been on vacation, I tired to use my free round trip vouchers and Spirit only allows one vouchers per day, so I could not use my flight anytime any other person used a voucher!!! This is not what the ticket people stated and it is very deceiving to the customers who graciously give up their seats.

I will NEVER ever book a flight through this airline! They were rude and VERY unprofessional!

Worst airline ever. They scheduled a flight with no plane available. Leaving people stranded for hours.

Easily the worst customer service experience I've had in decades of flying. Flight canceled for sketchy reasons, actual flight was uncomfortable due to smallest seat space in the industry, lost luggage, next to ZERO customer service in attempting to retrieve the bag. When I tried to dispute the credit card claim for the checked bag, they fought me. Incompetence and amorality. I highly suggest avoiding them at all costs.

worst airline late, rude, and they fraudulently charged my credit card

WORST airline ever, please do not fly. Twice in three weeks my flight to New Orleans was canceled . The latest cancelation 06/11/2016. The most disgusting part is both times I received emails stating that the flight is delayed. I wasted $240.00 both trips combined on taxi fares to and from the airport. Spirit will give you a $50 voucher which I think the CEO needs to stick up his a** . There is never any explanation, you can get a refund or the next flight out which is the next day. It is impossible to get anyone on the phone. This company should not be in business. I have a wedding that I wont be able to attend because of this company. I will never fly on this airline again even to save my life. and I am issuing a warning to everyone out there you are flying at your own risk when you book a flight with this airline

This is the very worst airline in existence. Not only are their flights delayed, the employees are rude, unhelpful and inconsiderate. They should be re-named as EVIL SPIRIT Airline!!! My experience flying this airline last week was horrible June 5th & 7th!! Not only were the flights delayed, the flights were ridiculous!! I recommend that no one should fly this extremely ludicrous airline. My whole process on this airline was outlandish and nonsensical. Very EVIL SPIRIT AIRLINE!!! Stay away from them.

Spirit Airlines is a horrible company!! Myself and two family members flew with them [redacted] 14th, from Houston to Orlando, returning May 17th and it was the worst experience. I'm not happy with the "extra" fees that you're not made aware of until you've booked your ticket. I paid $220 per ticket thinking I was good to go until I realized you also have to pay for a seat. So I ended up paying $18 per seat per person per flight....another $108 on top of what I had already spent. As I continued reading I noticed this airline charges for a carry on. I've never been charged for a carry on with any other airline and I fly a lot for work...at least 6 - 8 times a year. The customer service is horrible....the plane was crowded and our flights were delayed with no explanation. The flight attendants were rude and unprofessional. My bag was damaged and the Spirit representative acted like she didn't care. This airline needs to be put out of business...they lie and mislead the customer!!!

I just want to say that after a flight with Spirit airline if it were my first ever flight and I had to judge other airlines by this..I would NEVER fly again. The way people are packed in made me feel like part of a cattle herd. The LOW price is even OVER priced. The cabin attendants never greeted us on arrival or leaving. The price for even water or a very small cup of coffee was almost the price of mixed drinks on other airlines. I will tell everyone I know about how horrible and brutal the seats were put together so no leg room and so the person behind me kept pushing their knees into the back of MY seat because the seat was so flimsy I could feel the push. I have flown many many flights at my age of 85 and I am not one to write "letters of complaint" but I just HAD to this time because of the worst flight I have ever had. It was just from Mpls/St.[redacted], Mn to Tampa Florida with a change in Chicago and back but it was the trip from [redacted] and felt like it was a day long jump. My son bought these tickets for my daughter and I to attend a wedding down in Florida and I feel like he was robbed.

I booked a short trip with my partner in August to Houston from Latrobe PA. We were to leave at 430, catch a layover in Chicago at 7, and were to land in Houston at 930 pm. Our first flight was delayed until 630, so we were concerned about definitely missing our connection. We called spirit customer service to see what we can do about it and were cryptically told that there would be an "option" given when we landed. I told the lady that I did not want to be stuck in Chicago overnight so if the option wasn't another flight, that I would want to reschedule the trip (a completely reasonable request). The lady said that there would definitely be a flight because they were going to delay the connection. We felt better and proceeded to go on our trip. Unfortunately, we were either lied to or the airline decided to move the connection back to the original time, because the plane was not in the terminal. Along with 10 other people, we were told we would have to wait until 9pm the following day to get to Houston, leaving us in Chicago for over 24 hours, all for a trip that was to be 3 days. When I found another flight leaving for Houston through another carrier, the customer associate claimed that the could not get us on that plane and or try to find another alternative. We ran to the terminal where delta had a plane leaving in an hour, which we purchased tickets for 600$ total. I understand that was our choice to buy the tickets but when I spoke with customer service, I was given 50$ credit towards another spirit flight. When I asked to speak with a manager I was denied. I then sent a complaint through email, and was again told that I should have been in Chicago an hour before my flight (obviously out of my control). I again asked for a manager or someone higher in authority and was again denied. As someone who has worked all through college in retail, I have never felt that I had the authority to deny a customer from speaking to a manager, even if I thought the manager wouldn't help the situation I still would always allow the customer have their voice heard. This company is a scam. I have never been treated so poorly.

Worst airline ever flew all types of hidden fees flights get canceled not a good airline to flight with

Booked a flight for my 30th birthday to Miami on Carnival Cruiseline. Upon arriving at the terminal AHEAD OF TIME MIND YOU the airline made no attempt to allow any passengers checking in the opportunity to even board the plane stating that it had already left. There were over 30 passengers that were not allotted access to board the plane and it was well within it's 45 minute time lapse. They wouldn't make any accommodations to even assist with transferring passengers to connecting flights until much later dates, nor would they refund anything to those stranded. I will NEVER fly this airline and I will give it as many bad reviews as possible!

Worst customer service I have ever experienced with an airline in my life. And I have flown multiple different airlines. In the past you could only get through to an actual person in another country & now at this point I have found no way to even access an actual human for customer service. The 9$ fair club is an absolute scam. Due to excessive baggage fee's by the end of your trip you don't end up saving anything with the membership.

Recklessly unprofessional. For Revdex.com personnel: my complaint is consistent with aspects of the pattern of complaints noted in your alert.

Tl;dr: deceptive ticket pricing, awful customer service, inexcusable flight cancellation (lack of crew), provision of misinformation to customers regarding flight status.

I want to preface this by saying that I am a fairly frequent flyer: I've been on about 2-4 flights per year, domestic and international, for the last decade, predominantly with low-cost carriers, so I have a pretty good basis for comparison among companies.

This is the ABSOLUTE WORST travel experience I have ever had. I'm going to address my tl;dr points in order below.

My girlfriend and I purchases round-trip tickets, O'Hare to Denver, for a Valentine's Day weekend getaway. While tickets themselves appear very cheap, this pricing is deceptive. For terminal desk check-ins, checked bags cost $45 each and carry-ons $50 (!!!), meaning that if your travels require you to bring more clothes,etc than will fit in a medium-sized backpack, you should automatically tack about $100 onto each ticket you are purchasing. Remember this when you comparison shop, Spirit is very unlikely to be the cheapest carrier after these fees. Additional fees are charged to select your own seat and to print boarding passes ** the terminal desk (even though the boarding pass ** actually printed on receipt paper, not even cardstock!).

At the O'Hare check-in, the kiosks were malfunctioning and couldn't read credit/debit cards, so even those who just had a carry-on bag had to wait in line to pay their baggage fees. No sign was posted or staff was standing by to make this obvious, so nearly everyone who came to check in first wasted five minutes trying to use the kiosks. The attendant who helped us was extremely rude, not only to us, but to her coworkers. First, she accused us of not waiting in line (after we had waited for nearly 45 minutes and had been called by the attendant standing right next to her, like literally 3 feet away, who had been accosted by a guy who DID jump the line after finding that the kiosk didn't work). Then, when she struggled to operate her check-in station, and her aforementioned neighboring attendant tried to offer suggestions, she was snappy and rude and complained that she "knew how to do her job, don't you tell me how to do my job." Fortunately, we had kept our slip from the kiosk, so I don't think we were charged $10 to print the boarding passes.

The "flight" back was even worse. It was scheduled for Sunday, Feb 15 at 1:40pm. We arrived at DEN over 2 hours early, just in case. We proceeded to check-in at the kiosk, only to receive a message that our flight was cancelled. We had received no email conveying this information. All customers on our flight were put into a separate line, and a single representative was assigned to 'help' us make other arrangements. While we waited in line, we discovered that another customer had in fact received a message from Spirit indicating that the flight was on-time and as-scheduled, and during the entire duration of our wait in line (~1.5 hours), she never received an update indicating that the flight was in fact cancelled.

The reason for this cancellation was not weather or technical difficulties, but was explained as "lack of flight crew," a problem that I have never heard in all my life traveling by air. Essentially, what I took away from this is that Spirit pays for exactly one crew (pilots, attendants) for their flights between ORD and DEN, and if even one of those crew members takes sick or has a family emergency or whatever, the entire flight must be cancelled because they are too cheap and ineffectual an organization to have a contingency plan in place (backup crew members, sub-contracting crew from an affiliated airline if that's legal).

Customers of this inexcusably cancelled flight were given two options: refund or booking on another flight with a different carrier (Frontier) THE NEXT DAY. Despite the fact that there were no fewer than 6 other flights DEN to ORD leaving later on the same day, including two operated by Frontier, they would not book customers on those flights, presumably because of the cost (although no explanation was given why the next day flight by Frontier was the only option). Nor would they give refunds and pay the difference for independently booked alternative flights.

Remember, this was Sunday afternoon. The vast majority of customers had work the next day, and one had a funeral the following morning. Spirit cancelled this flight with NO NOTICE, due to their short-sighted 'cost-saving' approach of not hiring an adequate number of crew members, and then accepted essentially no accountability or responsibility for these egregious missteps.

We are still waiting to see if Spirit will honor our refund.

We owe it to each other as a community of travelers to put this company out of business as quickly as possible. Save yourself the trouble, and say a preemptive "NEVER AGAIN!"

My wife and I had a reservation for a 9:45 pm flight from Ft. Lauderdale. Around 4 pm, we were notified the flight was delayed until 10:55, when we arrived at the airport, we were told there was a plane change, then that the flight was oversold, then another delay, and finally,while the gate agents were still claiming the flight was delayed, we went on line and learned the flight had been cancelled. It was now after 11:30 pm, and we had to find a hotel and transportation. Spirit refused to provide any compensation, for the taxi, the hotel, or meals, nor would they book us on another airline. Our only option was to wait for the next available seat on a Spirit flight. Although the flight was clearly cancelled due to problems with the plane, the ticket agent claimed it was a weather related cancellation. No other flight by any other airline was cancelled that night at the departure or arrival airport.

DO NOT SAVE A DOLLAR TO ADD STRESS!!!! Every time I try to be stingy and fly with Spirit, I regret it. I swear I won't do this ever again. NO customer service whatsoever. They come off as trying to save money for you but they will charge you an arm and a leg when possible. Can't transfer bag even though I book them all together. Delay, air plane faulty/mishap, will never be their FAULT. Your flight can take 2 hours extra to land and no apology at all. Cost 125 to cancel a flight and get the rest in credit (to fly with them again if you DO have any left
). I don't think I ever had any kind of customer service from them at all. And trust me, I am a really reasonable person, not the complaining type. I keep trying to give them second chance since I'm always tight on budget. But every time I want to pull my hair out. IT'S NOT WORTH IT, SO PAY THE EXTRA AND GO WITH SOUTHWEST OR AMERICAN. You don't have to take my word for it, test it out for yourself. Best of luck to you if you do choose them...

This is the third flight I have been on and has been delayed because the crew was late.

On July 17, 2014 I purchased two seats on a Spirit Airlines flight scheduled for Jan 3, 2015 departing from San Juan, PR and arriving in Orlando, FL (Flight 884). I also purchased two seats on a flight scheduled for the same day departing Orlando, FL and arriving in Chicago, IL (Flight 912). The total paid for those tickets was $778.98. On 12/30/14, I logged onto Spirit Airline's website to add baggage to our reservation and was informed that there was a schedule change that would force us to leave on 1/5/15 or 1/7/15; two days prior to our scheduled departure or four days after our scheduled departure. Upon researching Spirit Airline's flights and cancellations, I learned that the flights I purchased tickets for did indeed depart on 1/3/15 and were not cancelled or rescheduled at all.
Their customer service agents are about as useful as tickets for their flights. They did nothing that couldn't be done through their website. After several days and several lengthy phone calls to Spirit, we were partially refunded. After several more calls we were completely refunded; however, we were never compensated for the unexpected three day hotel accommodations, transportation, or lost wages. And one can imagine how pricey it was for us to find flight tickets with another carrier on such short notice. This airline has zero concern for their customers. I urge you to save your time, energy, and money and fly with a carrier that will actually honor your purchase and get you to where you are going.

On every flight Spirit tries to sell its Master Card. no fee the first year and a promise to give you 15,000 miles enough for 3 round trip tickets. there are so few places that have 5,000 mile round trips and if they do the cash fee you pay is almost as much as buying a ticket.
then after the first year you are billed automatically for renewal and cannot cancel and get a refund. Plus if you miss one payment on any other card your rate goes up on the spirit card