Spirit Airlines

My family and I experienced an atrocious lack of customer service while trying to fly out from Atlantic City on November 2 to Orlando, Florida. I had tried to make a name change prior with a customer service agent via phone. They would not complete. Since I have a new married name I was separated in security as "other". This took some time to be screened. We had our boarding passes [redacted] no page was announced in security regarding flight. When we arrived at gate, we were informed the door was closed, 15 minutes early. We were offered NOTHING. Not even a "sorry". The plane left early and we were not given any advice or suggestions. It is completely mnic there are no announcements made in security, especially since the airport is a ghost town. Spirit is seriously lacking in customer service skills, working with security, offering any assistance to their frequent flyers or any other customers. I have NEVER been treated with such outright disrespect from a supposed manager "[redacted] Pathetic at best! I will continue to spread the word to all.

Spirit airlines cancled my husbands flight roundtrip. I only wanted his going flight cancled. Since we were both traveling to Chicago together I tried to buy him a ticket for June 12 or 13 and I was told no tickets were available.At my gate there were 6 seats available. He could of traveled with me.He flew home on [redacted] We both arrived in Chicago at around the same time.Also at the gate there was not a sign indicating where the flight was going. Passengers kept asking me if we were going to Chicago.I would not fly with these people again.I did receive a $87.50 credit if I fly with them in the next 6 mo. No chance of that happening.

Ruined one vacation by delaying the flight until it was ultimately cancelled, which caused us to miss our cruise. They told us that they didn't have a crew to fly the plane. Took hours of trying to communicate with them to finally receive a refund, but were still out the money for the cruise and connecting flight. Almost impossible to reach any live person in regards to customer service, unacceptable customer service if you do finally manage to reach someone. No one had any actual knowledge of flight conditions. Lost bags on a separate trip after again being delayed hours when there was very fair weather in both locations. Very unethical business operations, and it's hard to understand how they are allowed to operate as a legitimate company

Worse Customer Service
Worse Automatic Phone System
Naughty Gesture for (Hump day Advertisement)
No Direct Phone Numbers
Difficult to use miles
False Advertisement
Dirty and Small Airplanes (you get what you pay for)
Rude Flight Attendants and not well dressed like other airlines
Website is slow and hardly works - 30 mins for password recovery
If you are lucky and get someone on the phone they are from over seas and hard to understand
They charge for every single little thing. I am surprised they don't have a bathroom fee yet.

Impossible to do business with Spirit. I have been trying to buy a multi-city ticket: (San Diego-Orlando-Cosa Rica-Fort Lauderdale- San Diego) and when it comes review the itinerary and then purchase the ticket, the systems locks you in the registration mode and nothing happens.

Is this company in trouble?

[redacted]
Sales Director (retired)
[redacted]

I have four issues with my recent trip on Spirit Airlines. First of all, the $9 club implies that bags will be $9 not $9 off. You do not find this out until you pay the $59.95 annual fee. Second, it is not clear that you do not have to pay for a seat. My friend fell for that one. Very deceptive advertising. Third, the seatback in front of me was filthy, covered in sticky, brown sm that I had to stare at for an hour ( 9/06/14 @ 10:40 from Myrtle Beach to BWI). Finally, Iam very glad that I am 5'3"because the extra 4 or 5 rows you squeezed in the cabin gave us little room to breathe. I will not fly unless there is no other choice.

Spirit Airlines was amazing, I was reading reviews and we were so scared to take a trip, everything was negative. but we took the plunge and did it any way. after my trip I would recommend it to anyone, if you would read what the company says on there website there would not be a single problem. everything was great and I will continue to use spirit air lines as long as they remain the way!!!!

Website was down had to call their 801 number to check in for flight. I have bad knees and request extra leg room when I can afford it. I stressed over and over to the lady on the phone that I wanted extra leg room. I said center, aisle, or window did not matter as long as I had extra leg room for the lowest price. Communicated width of seat was NOT a problem when she offered wider seat. Took her forever fumbling around to find a seat with what she thought was extra leg room. For the umpteenth time stressed if it had extra leg room, as their seats are torture devices. I get on the plane to find out I paid extra for NO extra leg room just an empty space to my left...near exit door. Sat for 4 hours with my knees aching and pressed against the seat in front of me. It was torture going through that for 4 hours especially when I took the necessary precautions to avoid it. Have not received a refund as they said they need to do a call review. Also submitted an email compliant. From research online seemed email was the best way to get it resolved.

After a whole week of headaches and my entire vacation being ruined, I can say I'm beyond dissatisfied with the way this airline conducts its business practices. I will never be booking with them again regardless of their "cheap flight tickets". All of their employees are outsourced, lack any type of human empathy, follow a completely scripted/mono-tone voice, and take no responsibility for inaccurate information given to its customers. They are complete scammers.

First, I booked a flight to Costa Rica, and that same day spoke to a customer service representative to see if I could call back the following day to extend my flight one more day and was told I could. When I proceeded, I was informed I was going to be charged a "change fee" on top of the extra flight cost, which I was not informed of before, so I decided to leave it as it was.

Then, I found out there was a hurricane headed to my travel destination the day of my flight, so I called to cancel it because I felt like my life was at risk, I was told they didn't know anything about the hurricane and that the flight was still flying out despite all the news channels declaring it was going to hit. I was told I was going to be charged 100$ for flight canceling (50$ per person) and so I postponed canceling it, 20 minutes later I call back to cancel and the cancelation fee had bumped up to 100$ per person (which they did not state would happen). I asked to speak with a manager and was put on hold for 30 minutes and all I got was a supervisor that made no accommodations and I ended up paying 200+ to cancel my flight even though weather was a major issue.

Finally, I received a spirit credit of 315$ out of 500$+ that I had originally spent. I was upset but It was better than nothing, until a few hours later when I tried to book a hotel and car, but found out that I couldnt use my points for that unless I ALSO book a flight. which again, was not told to me.

I then proceeded to book the cheapest flight ticket I could find (which I did not even get on because we just drove) all this so I can use my credits to book the hotel. Absolutely ridiculous.

Despite being given wrong information multiple times through out the week, they took no credit for their wrong doings, and ultimately I was the one that paid the price for their mistakes, and scammed through out the entire process. Thanks Spirit airlines for being the worst airline company to do business with!

I'm furious and so disappointed with your company. A trip with memories and happiness has turn in the worst experience due to your company. I'm not facing this alone but I have my mother with a bad knee standing for hours to rebook due to a cancelation which was delayed until the.last minute. There are no words that explain being a trapped at the airport with no.hotel accommodation nor suitable resolutions we have been at the airport since 630pm yesterday and the only option was a flight at 9 pm the next day unbelievable. I have taken to social media this is unexceptable. There were only 3 staff members helping 2 fully booked flight to detroit and Vegas the line was rediculous. No words with match my fury for seeing my mother cry from exhaustion.

[redacted]

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I flew out May 17th to Ft Meyers on a 3:10 flight. The plane reeked of vomit at least a half hour into flight. By then I was nauseous.
I don't think they should have allowed a flight to take off light that,
Also I think when boarding it should go window seats 1st then middle then ends. This was the ones In wont have to move.
Also when exiting I think the people with a carry on need to wait till the people that don't have them exit.

Disgusted with this airline. I feel robbed, cheated, lied to and quite literally question not only their management (or lack of) but their honesty if any. You will end up losing money by purchasing a ticket from an airline that is so far behind and too wide spread out that it relies on poor communication and deception to sadly cover it's own tracks. Oh and not to mention you can throw any hope of arrival/departure time out the window.

We flew Spirit Airlines for the FIRST and LAST time in November. They charge if your luggage is a pound over and unlike most airlines, their weight limit is 40 pounds, not 50. We arrived back at our destination 15 minutes early only to have to wait AN HOUR AND HALF for our luggage because 6 flights had landed and they didn't have enough grounds crew working to unload them! When we finally got the luggage we just grabbed them and left. A 15-20 minute walk to the parking garage and then getting out and a 2 hour drive home. It was late and so we didn't unpack. The next morning I find a BIG crack in my hard side luggage. I only got to use this once before. So I contacted them to have them tell me that I should have checked my luggage right away and I had only had a FOUR hour window to file a complaint! How many people check that closely? Unless there is a gaping hole, would you have noticed it? They are rude and uncaring and now I have to purchase a new suitcase at the cost of at least $130. Tray tables the size of first class letters and you have to pay for EVERYTHING on these flights. Never flying this crappy airline again. It cost us more with extra fees for the pound or two over on luggage and the broken luggage so that it cost as much to just fly another airline. Besides other airlines pay for their mistakes. I have NOTHING to say good about SPIRIT AIRLINES! Travelers beware!

Horrible customer service. When I asked the gal for the name if the department or person who could help me, her response was "spirit.com". That's not a person!!!! Then when I talked with a manager she told me to go to a computer so she can help me find what I was looking for: "go to the flight package you went to before... The destination doesn't matter neither does the amount of days... You paid $525"! FYI: I did not pay that. What is wrong with your employees!? What happened to good customer service?

In December I purchased a ticket for my brother and the day of the flight they canceled the flight so I called and rescheduled for the following week. Then they canceled the return flight on the day off and instead of offering a next day flight they offered it for 4 days later. They didn't offer to cover to refund the flight just the return flight since there was no flight and they didn't offer to place you with another airline nor a voucher to fly with them again. They provide the worst customer service and no solutions after they cancel their flights constantly.

Terrible customer service. Literally yelling at customers in line. Paid $600 to check 4 bags. One flight delayed 2 hours, second leg cancelled so we had to stay overnight in the "layover" city but with no reimbursement. Was told the cancellation was due to "weather" but the captain announced it was due to a computer problem. Wouldn't fly Spirit again even if it were free.

I bought tickets on priceline.com for this airline, and there was no way to check in online, no confirmation code, nothing. This was a quick flight, one person, and very very early in the morning to where I had to get up at 4 am.

I ended up arriving about 40 minutes prior to the flight time and tried to print my boarding pass ** which it told me I could not. I went to a kiosk, they told me I had to be there 45 minutes early and there was nothing they could do. I told them I had no problem in making it, just give me something to get through security. They refused (which I've never had happen before).

I had a friend on the flight already there, he told me they had not started boarding yet. I was checking no bags so there was no inconvenience to the airline or other passengers. At such an early time in the morning security was very light, there would have been zero issues other than their customer-unfriendly policy.

The person wouldn't talk to me further and threw me into a line for their customer service which was filled with other people in the same situation I found out that they oversell their flights, and use this 45 minute trick to knock people out, being told that I could fly out tomorrow morning (Which I could not) for an $80 fee. I asked for transfers, they said the soonest transfer was the next morning as well.

Being unable to print my own boarding pass which would have stopped this from happening, then this nonsense when they hadn't even begun boarding with an oversold flight is a scam at best. I will never fly this airline again and will tell everyone I know to avoid.

Spirit airlines Business practice are unethical. I purchased a roundtrip ticket to Seattle to depart on June 24th and return on July 5th. I could not make the departure flight, due to a family emergency. I purchased a one way ticket on American Airlines for the 25th. Now, when I checked with Spirit to confirm my departure from Seattle, they stated it was canceled because I did not make the 24th departure. I explained my situation. With my roundtrip fare of $ 350 Spirit's only option was the purchase of a new flight/ticket.I was calling and checking on my return flight on the 26th of June and my return was for July 5th. I was not offered to reinstate my seat which I had a boarding pass. I elected to book with another airlines. I feel they took my money and offered nothing. The customer service dept is awful . I elected not to fly on Spirit for my return to Houston or ever again.

Mr. [redacted]
My name is [redacted] and I was going to be a passenger ** one of your flights before I had to cancel it.
My luggage was sent to Myrtle Beach on Friday the 24th and was promised to be returned to the airport at 930am on Saturday the 25th.
The issue is, when I showed up at 10am on Saturday after driving from Alexandria, VA to Baltimore, MD, my luggage had not only not arrived but I was told that I had to wait an additional 3 hours for the flight to land to get my luggage.
After wasting 3 hours of my time, my luggage wasnâ??t even on the plane to begin with after being told it would be. I filled out a form that one of your employees gave me and was told that they would deliver my luggage to my house. Sunday morning the 26th I received a call from â??Tammiâ? in luggage claims and was told that my luggage had finally arrived but they would not deliver it to me since I wasnâ??t on the flight. Obviously, I wasnâ??t happy being lied to twice by then and having to drive a third time to Baltimore from Alexandria.
Upon arriving at the airport on Sunday at 12pm there was absolutely no one at the ticket desk, no one answering the employeeâ??s door when I knocked, and no one answering the phones when I called over a literal 50 times. Four hours later an employee had shown up for work and was able to hand me my luggage from behind the employeeâ??s door where I heard another 2 employees laughing about my situation.

Needless to say, as a disabled combat veteran, I have never been treated so poorly in my life. Not even in combat.
I will not be flying this airlines ever again. I will be expecting a full refund from Spirit and I will be sending this information to the Revdex.com, CNN, and local news.

I have many "primary" reasons as to why I will never fly with Spirit again, as well as encourage for all of our military servicemen (friends and co-workers) and everyone we know, to NEVER fly with Spirit, ever! Your ridiculous baggage charges are atrocious, ESPECIALLY the $100 checked bag fee at the terminal. Your "sudden" 40lb luggage limit at the Cancun airport is nothing short of a scam, especially since we did not have this limit LEAVING the U.S, and all other carriers have at least a 50lb limit. Your agents are completely rude. When simply making a comment about the weight limit, I was quickly shut-up by one of your Spirit agents by waving his hands in front of my face saying "yeah, yeah, yeah...you just pay fee".
Oh, I especially enjoyed your flight attendant whom, over the intercom proudly stated, "don't ask, your seats don't recline, also, there are no complimentary drinks. Water, soda, and snacks can be purchased with a credit card only”. The entire flight started laughing in disbelief and loudly stating how horrible Spirit is and will never fly with the airline again. Oh, and the best part, when our flight got delayed, some passengers were stuck in Cancun until the next flight to Phoenix, SIX DAYS LATER! Spirit did not help compensate passengers for new tickets, or even offer a hotel voucher. People spent hundreds, possibly thousands trying to secure last minute flights for their entire family with a new airline.
Your airline is HORRIBLE and I will be certain to let every single person I come in contact with, know never to use your service. You don't help ANYBODY. A $10 fee to speak to an agent? Really? Agents are hired to do JUST that..HELP people, yet, you want to charge us to talk to an agent on top of all the luggage fees? Oh, and by the way, thank you for completely destroying my luggage and saying that Spirit doesn't cover luggage damage because it is to be expected. WHAT THE???? I despise Spirit Airlinesif any company deserves to be put out of business, it's Spirit.