Spotify

Hello,
I am writing because Spotify has no reasonable way to rectify a subscription dispute I tried to contact them via the menu on their website They do not have a phone number for support The provide an email option, so I sent an email The email option generated an automated message sent to my email telling me to post my question on a public forum I do not want to share any private information such as my debit card number, address, personally identifiable information etc I don't see how this can be easily settled by me, and it leads me to believe that this is a predatory practice I am writing the Revdex.com to complain about the obvious lack of customer support that should was and should be expected

I have been contacting the customer service by email for about 1/months nowAbout weeks ago customer service informed me that someone had been using my *** account and that I actually had to accounts with ***, so I proceded to contact *** and my bank to stop the 2nd accountMy bank contacted *** who agreed to refund the money that was stolen from me, but in the meantime they have also cancelled my account that they just charged me for days ago with no notice!! This is unfair and is also the 3rd time they have charged me and cancelled me with no noticeSomething needs to be done hereWHERE HAS CUSTOMER SERVICE GONE???

I cancelled my account with them back in the end of december They kept charging me and I had to go back in and cancel my account again I went to contact them and get this issue resolved and their site gives you absolutely no way in which to contact them

On 6/*/2017, my son received a notification from Spotify stating that "This is our last goodbye Your Spotify account is now closed" after we went through proper channels to close the account
We have been charged on a monthly basis ever since I have contacted the credit card company as well and like me; they are disputing the charges I can no longer afford this service Please, Close the account as soon as possible

Hello,
We've refunded the user's payment and terminated their subscription, so they haven't been charged sinceThe user has been disabled after sending us a torrent of abuse, so they will not be charged again, nor will they be able to use Spotify.
Thanks,

Spotify is charging me $9.99/mo for the past several months even though I haven't used their servicesThere is no customer contact information whatsoeverI tried calling the number that was associated with the transaction on my credit card statement which was not in serviceI contacted my bank and they could not trace where the transaction was coming from eitherI even changed my credit card however the charges are still appearing on my new card

Hey,
We'll get in touch with the customer and solve the issue
Thanks,

I had my son add Spotify to my cellphone for the free trial period (actually for day's use ) It was extremely difficult to figure out how to get out of the free trial I have been paying a $bill since September,without ever using the service The only day I used it was on July *,for a graduation party

Hi there,
Thanks for sending this overWe'll get back to the customer directly
Regards,
***

Hey,
We'll respond to the customer right away.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Spotify has yet to resolve the problem, and has not responded to my folle-mailMy folle-mail states:"Once this is resolved, I would like a full explanation as to why my credit card was charged without my consent(i.e., how did my credit card details get transferred to an account that you cannot track down?) I am one hundred percent certain that I did not authorize any other account to use my credit card, as I only have one Spotify accountThis, on its face, appears to be an extreme invasion of privacy and/or pure mismanagement of extremely sensitive financial information of your customers.Will you provide me with such an explanation once this is resolved? Additionally, I would like you to remove my credit card information from my free Spotify account, as I no longer trust your company to safeguard such sensitive informationAs I am a free user, I trust that there will be no issue removing my payment information from your systemsCan you assure me this?"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
I have been told via e-mail by spotify customer support that I will be refunded the charges that were applied to my account...I have only recieved one of the four refunds due to me.This will only be resolved when these funds are returned into my debit/bank account. Thank you.
*** ** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
I have got back in touch with *** so we can locate the second payment
Thanks,
***

I requested my account canceled on September ** and I was charged on September **When you go to the website there is no way to contact customer service via email or phone regarding this type of concern I have my email confirming I canceled it on September **

My credit card was charged $for a Spotify reaccuring subscription We have never opened a Spotify account or ever used their free services We do not even own a smart phone to download anything to We tried to contact Spotify but all the phone numbers associated with them are no longer in use They suggest we contact them online but you have to enter your account number etc Since we do not have an account with them it is impossible to contact them We contacted our credit card company and they are going to reimburse the charge However this means we have had to cancel that card and are waiting for a new card with a new number During our research we have discovered that other people have done this but the charges still appear when they receive a new card?? Fingers crossed this will not happen to us It is pretty disturbing that this can happen when you have had no contact with the company and have certainly not given them any card information The way they conduct busi

Today 8-**-I spoke to a representative from my banking facility named RushCard
I called to inform them that this is the second time I have contacted them about a business called Spotify taking $from my account without my permissionThey informed me that they have been taking the same amount of $every month since 12-**-The first time I noticed the transaction was in July and I immediately contacted Spotify to stop any future transactions to my account and informed them that I never signed up for anything with themSpotify informed me that there would be no more transactions but it is still happening today 8-**-This has put me in a very bad financial and stressful time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not only that you didn't issue a refund, but yesterday you charged my card againApparently you have no idea what's going on in your company
*** *** Transaction DetailsDebit Card Purchase (*** Transaction ID #***)
Nov *, Authorization to *** ***, Completed Details -$USD
Merchant: *** ***,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Spotify contacted and said they would only refund the last chargeI asked them months ago to cancel the subscriptionI am in the midst of contacting them back to confirm that I tried contacting them months agoI do not want to close my complaint until my issue is resolved with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey,
The customer got back to us with the correct information, and we managed to find the accountI have processed a refund for the previous monthsWill get back to the customer now, informing her of this
Thanks!