Spotify

Hi,I have been in contact with *** directlyWe have located the Spotify account in question and can confirm the subscription is cancelled and we're in the process of refunding the payment.This matter should now be resolved.Regards,***

We've reached out to the user and asked for some payment information so we can locate the account they're being charged for.
Thanks!

signed up for their service got charged for three mosnever got servicetried for hours to try to contact them, it is almost impossible to contact themi belive that this is by design imagine how much you can ripoff if people are unable to contact you!finally had to cancel my credit card to get them to stop taking money out after three mosi gave up and figured lesson learnedwhen my sister was trolling web and found that this is they're business modelshe also foun a way to contact themwhich I did! when you finally pin them down they act like theyre going to set it right but there is no way to provide info they say they need to verifyand yet they know who you are, and how much they stolejust cant help you unless you jump through impossible hoops!!!

I joined this music company named *** and they promised me a premium account after one month of free serviceI never got the one month free and now they're charging me for the premium service and I am still receiving the free service which is limitedI can't cancel the account because they have no way to cancel it

Cancelled monthly service and they still keep taking out the monthly fee of $Have contacted via email with several back and forth and to no avail can I get them to give me my refund or stop taking out of my account

I've been trying to get a hold of customer service all day, and heard nothing

My credit card statement has been getting charged $per month I found out without my knowledge until receiving my last statement recently I spent 30-minon internet trying to find phone number to resolve this matter The phone number that is given next to the charge on my statement I tried calling first only to find that it is only an automated message saying "Congratulations, you have won a trip for to the Bahamas" No actual live person, nothing, the phone call just automatically ended There is no saved credit card info of mine in my login, the troubleshooting tips it gives you do not end up matching at all what it says to do when you go into your account, and I only find that there are hundreds if not thousands of people that have left comments of the same situation of getting charged and not being able to find any phone number or computer help that they need to resolve any kind of matter

The are charging my credit card $4-times a month I only have one account with them so should only get charge In June they started charging me times a month Now in September I was charged times I've tried to contact them over and over again They do not have a customer service phone number you can call You can only contact them through e-mail After at least e-mails for weeks they have done nothing The charges keep coming and I have no way to stop them

I cancelled my subscription on Saturday, February *** and they STILL charged my card todayI want reimbursed for the chargesThere is NO way to contact these people

My mother purchased three $Spotify gift cards to put towards my Familu Premium account that I share with my wife and sonWhen I attempted to apply the gift cards I discovered that I couldn’t use them towards a Family Premium accountI reached out to customer service to see if they’d be able to work with me as my elderly mother failed to read the very fine print on the back of the card I feel that the card should have clearly stated on the front of the card, in clear sight that this was only valid for use on a standalone Premium accountI’ve offered to proved photos of the card numbers so that Spotify could zero them out then apply a onetime credit of $to my account, but they’ve declinedI’m hoping that we can come to a resolution

I have tried multiple times to cancel my subscription to their premium services and I have had no luck They charge my bank account every single month $and I have had enough

I cancelled my account with spotify since August 2016, but they are still taking money from my credit card I tried to contact them but the link provided does not help to reach them I contacted my credit company and changed my credit card account and they agreed to do an investigation themselves Hope other people will realize this is not a trustworthy company to deal with

Hi there,
I would like to assure you that Spotify does not operate outside of the law and we do our best to find any unauthorized charges and refund those individuals.
Some cases can be fraud and we do take this very seriouslyI certainly hope this isn't
the case here as that can be a very daunting prospect.
I have had a look for your case via our internal systems, however I have not been able to find anything with the information you have provided here.
Could you please send me the case number for the correspoindence you have had with our CS department.
Thank you
***

Hey,We have responded to the customer and provided compensation for an account that was paid for but not used. Thanks,

Hey,We've taken a look at our system and under the email address '***'This account has a Premium subscription under a day trialThis means that the user has registered payment under another account and has been charged full price.We will now make efforts to
contact the customer in order to obtain information to help us find the account that is charging the user.Thanks,

I received a year subscription to Spotify as a Christmas gift in I was already enjoying a free 3-month trial of Spotify but it had ended, or at least I thought it had ended since I was back to those annoying commercials, so I activated the gift subscription by inputting the code on the hard copy of the Spotify gift subscription card I receivedIt appeared that everything was good and I was once again enjoying Spotify Premium....until I noticed on my *** this month that I was being charged $a monthI didn't notice the charges until this month and saw that I had been getting billed for the past monthsI tossed the year's subscription gift card after the Premium service was reinstated so I have absolutely no proof or recourseI asked Spotify what happened, and they said that they had no record of me activating a year subscription and that my day premium free trial had ended and they automatically began billing my cardIf that were true, I wouldn't have had an interruption in premium service...so something stinks in Denmark

Hi,I have sent *** an email directly regarding this matter and hope for a quick resolution.Thanks,***

At this time, I have been contacted directly by Spotify regarding complaint ID ***, however my complaint has NOT been resolved because:
class="MsoNormal">The business requested personal information that I believe would allow them further access to fraudulently charge me more
Please see the attachment for their responseMy is copied below.It's not surprising to me that you cannot find an account for me, as I have never created one. Nor is it surprising that you couldn't find previous attempts to contact you. In trying to contact you I was directed by your website that in order to contact you I needed to create an account. I do not desire an account, I do not want you to have the information you have requested, as that gives you even more potential to fraudulently charge me for your serviceObviously you have a problem with security that needs to be addressed. It is not necessary for me to provide you with the information you requested, I have filed a claim of fraud with my bank and if contacted by them you can tell them the same thing I have. I do not have an account, and I have never contacted you for serviceSo clearly the charges were fraudulently
Sincerely,
*** ***

Hey thereWe will take a look into the customers complaint and contact the customer to try to reach a resolutionThanks,

I signed up for paid premium spotify service after being told I would receive a free google home mini After signing up and paying I was told that the offer had expired I want my paid subscription refunded at minimum If spotify hopes to retain me as a customer then they should fulfill their advertisement