Spotify

On April **, 2016, I upgraded my account to premiumI was charged $for a day subscription to the upgraded account order ID (***)On April **, my account was degradedAfter failing at every attempt to work out the degraded account issueI tried to contact Spotify but I could never find a phone number and the email that I sent was never returned

A horrible experiance with billing department!!They took out money that on a subscription I had cancelled a month earlierThey do not have a phone # to speak to customer serviceThey took out unauthorized money from my account causing an over draft feeWhen I did speak to customer service they asked for all my transaction details fom my bank which I gave hesitantly and then turned around and said they could not refund me the money because it had been more than days! Spotify is a cool way to listen to music but their customer service and billing department are horribleMake sure you read the fine print before you subscribe to a premium subscriptionThey get an F for failing to care about their customers

Hey,
We'll get in touch with the customer and investigate
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here]
I have clearly proved they took money times in one month I dont think they have the right to investigate when the proof has been sent to themNo customer service for a company whom charges a persons debit \ credit cards is just crazyI would like a full refund asap
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have been charged consistently for over a year for Spotify $a month and none of us are using this app I have multiple emails that I have sent requesting they stop charging our bank account and yet it still continues I need this to END NOW We have called and been hung up on

Hi there,
We'll get in touch with the customer right away
Regards,
Corina P

Hello,In order to locate this payment, I have reached out directly to the customer to try and gather some further information. Regards,*** *** ***Spotify***

This business continues to charge my debit card $a monthI never signed up for music account therefore have no account number or sign on changed my debit card times, however this business continues to get my new debit card number and start charging me againMy bank cannot figure this one out eitherThis is a fraudulent transaction

Spotify has charged my account twice, sometimes three times, since last October and I just noticed the charged last weekUpon trying to dispute this, I find out that a second account was made when I linked my *** to my accountThey assured me that I would be getting a refundAfter a couple of days went by, I checked my bank account and Spotify only refunded me one month's worth of the months they have been double charging meWhen I emailed them back to let them know that I only received one month, I was told that "It exceeds their day refund policy"This is horrible business practicesAs I dig further into this situation, I'm seeing that it is happening frequently, and Spotify is getting away with stealing people's money

The service I signed up for is supposed to include a Hulu accountI went to sign in to Hulu and they are telling me they can’t verify the purchase with SpotifyThe error requests that I contact Spotify supportSpotify support fill in email responded with a system generated email advising me to crowd source the community and gave a *** handle I want to speak with a personAn email conversation would be an acceptable method of communication, although I would prefer to speak over the phone I refuse to sign up for *** in order to contact a businessI want to get the services I signed up for or an immediate refund

I am years old and received an ad for Trojin CondomsI had to immediately mute my computer because my year old brother was right beside meI have previously mentioned this to the company before

Hello,
We've responded to the customer and requested their contact number and the most convenient time to call themWe'll settle the complaint that way.
Cheers,

I have tried everything to contact Spotify including calling ###-###-#### (recording only) and trying to log in with my *** account and keeps saying wrong password or email, yet I can sign on to my ** just fine
I would like to cancel the monthly premium of $and am unable

I am being charged a monthly subscription for SpotifyI have never signed up for Spotify servicesI had contacted the company a few months ago and refunded months worth of charges and told it would stopI am still being billedI plant to call my bank and tell them to not accept charges from this company, but I want a refund firstI cannot get a hold of SpotifyThere is no phone number on the vast website any longer that I can findI filled out a contact form and the email I got in reply simply tells me to refer to the FAQ portion of their website

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Our team asked for some additional information from the customer to try and track down their payment, but we have yet to receive it. Without this information we are sadly unable to investigate this matter furtherI have forwarded details of this case over to the current handler
for further clarity. Regards,***
*** *** ***Spotify***

This matter should now be resolved with the customerRegards,***

there charging from what ive read multiple peoples bank acct$for services not wanted or recieved, ive contacted them multiple times to no avail, I just want my refund and ill use another provider

Hello,
We are investigating this issue, but we require further information regarding these payments in order to remedy the situationI have contacted the customer directly on the provided '***' email address, and will await their reply.
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Our message will be sent from '***' email address
Kind Regards,
*** ***
*** *** ***
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