Spotify

Hey,We'll get back to the customer and attempt to resolve the issue.Thanks,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They refuse to reutrn our money and refuse to stay in contact with me to understand the situation I get the same exact response from them time after time I have been in contact with Spotify briefly since contacting the Revdex.com They still will not refund me the money they have taken from me When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money However, here's still the problem The email addresses that are under my husbands name are not our email addresses When I log in our Spotify, we each have an account under our email addresses (*** and ***) that are FREE Therefore, someone has created fake email addresses and taken our bank account number to create the Spotify premium accounts So they have stolen money from us and will not return it They will not respond to me when I try to explain that someone has created fake email addresses I have all of the emails from Spotify if you would like them I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing But at one point in one of the emails, they said they were going to contact me by phone, but never called In fact, that happened twice that they said they were going to call and never did They have stolen a lot of money from us and we would really like to have it back ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
I have responded to the *** in a separate email asking for credit card details to locate the Spotify account in question
Once we have located the account we can find out exactly what has happened here and resolve this case for ***
I will wait to hear back from *** in our case
Thanks,
***

Hello,
We've already deleted the customer's account, so this issue has been resolved.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Spotify representative assigned to my case was unable to resolve and/or address my complaint related to Spotify overfilling my credit card on multiple occasions
Despite providing the requested information (e.g., multiple credit card statements noting the overpayments, detailed account information, etc.), Spotify was not only unable to determine why I was overcharged - in some cases twice or three times in a month - and did not issue a full refund for erroneously charging my credit card with multiple monthly fees over the course of half a yearThe company's communication system throughout this process was also disappointing in that their customer service unit is unable to track account information across billing/account platforms
I was overcharged almost $dollars in overpayments, both during and after canceling my subscription service, and find the company's failure to respond to this issue to be unacceptableI encourage all subscription holders to review their credit/bank statements thoroughly to ensure proper fees are being attributedMoreover, I encourage new customers to review Spotify's Revdex.com history, which includes numerous complaints re billing/account issues, before considering their serviceGiven the number of music-related services on the market place, it is simply bad business for a company to both overcharge its customers and later fail to address the problem. Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

ON 6/*/2016, I logged into my account on spotify and canceled my premium subscription service which was 9.99/month and clearly stated such online I have a copy of the confirmation email where I canceled this service I was told via email that my service would stop on 6/**/ I was again billed on 6/**/and again on 7/**/ I did not have any access to this service, after being billed again today, I tried to login and could no longer access this service to confirm it was cancelled I contacted spotify and they offered to reimburse only the last charge When I clearly and have proof that I canceled this service prior to the 6/** billing and did not have service from 6/** to todays date

I had a "free account" with Spotify, that I haven't used in yearsRandomly, a couple months ago, I was charged $for a subscription to Spotify I went online to find a phone number to call them, there literally isn't one So I followed the instructions on how to contact themI found a form to fill out, so I filled it out stating that I do not have a paid subscription to Spotify and to please cancel all accounts, and refund my moneyI got a generic email response back saying "Sorry about your issue, please search online for ways to resolve this", which is what I did to get that form originally They keep charging me every month, and there is literally no way to stop it

I enrolled in a monthly Spotify subscription, and in October of I started getting charged twice for the one subscriptionI didn't notice at first, and by March decided to cancel the serviceHowever, Spotify continued to charge my accountFrom October through March I was charged twice, then April through May (presently) I've been charged once even though my subscription has been terminatedSpotify has no telephone support, so via Email I attempted to get a refund on the double charges and the after cancellation chargesHowever, they were unable to find these charges in their system They requested any other email addresses I use for Facebook, transaction numbers for the charges, digits of my credit card number, country of origin, and a copy of my entire personal credit card statementI provided my Facebook email address, country of origin, and text of the specific Spotify charges from my credit card statementI tried to find transaction numbers, but m

I am a student and using the student discountOn *** I received an email from Spotify to re-new my student membership for the year, which I didOn June I was charged the premium amount, which caused my back account to overdraw and cost me $in feesSpotify said they sent that mistake by accident and that I re-newed my membership "too early," which is why I was charged the full monthly amountTrying to resolve this with spotify has been an absolute nightmare-they only use email and a different person reads your email each time so there is no case continuity and no one reads the emails that are preceding it

Got hit by the Spotify scam Some joker signs up for the service with your credit card number You can't call them Can't contact them They just keep charging the account I've swapped cards twice now, and somehow these SOBs still charge my card every month If there was more cash on the table, I'd take them to court and sue

My Spotify account is continuously being hacked, interrupted, and manipulated I have changed my password, and the behavior continues Spotify needs to protect its users' accounts

I had my *** account connected to my Spotify and when my *** account got deletedI could no longer access my Spotify accountI emailed Spotify on several occasions to get this cleared upThey always reply that they have no record of me ever signing up but they still withdraw money out my account every month of the amount of $It has been about months and I'm still being billedI was Bill today April *** for $I gave them all the information that I have available to clear this up and they have no record of me ever signing up

I use *** and when I get a song it always gives me the option to listen to it in spotify so I downloaded the appIt's not user friendly and navigating the app is the worstJust trying to navigate the app within the very first minutes of downloading it, It kicked me into some day free trialI don't know what it was or what it's for and I don't agree to any of itI uninstalled the app and better not be charged in any way shape or form from spotifyI wanted to listen to music, shouldn't be that hard but spotify turned a simple thing into an ordeal

Somebody in the Philippines opened a Spotify account with my email addressI discovered this when I received a "Free upgrade" offer from SpotifyIf they cared about security, I would have received an account verification email before the account was set up, but that didn't happen
I found the account and closed it two weeks agoToday, I discovered that it happened againI've searched all over Spotify's website, and cannot find a way to contact a human being about this issue
A quick search in the community section reveals others have had similar problemsI search for "fraud" and "fraudulent account" and found several complaints about fraudulent accounts being opened, or legitimate accounts being hacked and upgraded, and there is nobody from the company available to help resolve these issues
It appears this company does not consider cyber security to be a high priorityI would never do business with them, but some fraud in the Philippines has left me with no choice; and

Hi,
*** continues to be uncooperativeWe can’t locate the payment using the email address provided by *** as their isn’t any Spotify accounts linked to this email address
If *** can’t provide the username or email address linked to the Spotify account in question, then the only way we can locate the account is through the payments details
Once we’ve located the account we would be happy to cancel this subscription and refund any payments if we find these weren’t unauthorised by ***
Unfortunately *** has refused to provide payment details on separate occasions, so in this case we can’t help any further
We have contacted *** again and made a suggestion on how this can be resolved through their bank
I hope *** finds this a suitable solution and we can see this case as resolved
Thanks,
***

This company has been double billing me for monthsI have submitted contact form and they refuse to get back with meThere is no contact phone number to be able to resolve any issuesThey have been excessively charging me for at least a year, with no response

Hi There,
We are sorry to see this customer has had issues
I've now responded to them directly requesting some further information so we can get this sorted
Kind regards,
*** ***
*** *** ***
*** ***
***
***

Hi there,
Sorry to hear of your frustrationsSpotify does not in fact have a phone service as of yet however I can give you a personal call or you can email in at ***, post on our *** page or *** us *** or I can arrange a personal phone call for
you at a time that suits you
Kind regards
*** ***

I have had a Spotify account for many years, established and linked to my Facebook account As of last week, I have not been able to access my account
Spotify is charging me for a premium service, that I can not access The reason that I am filing a complaint through the Revdex.com is that Spotify, offers no other way to contact them (no customer service number, all e-mail addresses are 'no-reply', and no chat service)
I want access to the services that I am paying for Furthermore, any business that is taking consumer money should provide some mechanism for which a consumer can address service issues