Spotify

My alexa echo started playing music at 2am with no command to to so while I was asleep I checked my spotify account There were three android devices added at that time as well as hundreds of songs downloaded There is no customer service phone for spotify online help was uselss To prove I was 'me' they asked for me to produce a copy of my paypal payment to themI had trouble translating this in method they wanted I timed outThey cancelled my account No reason , apololgy or explanation for how this happened I could have proved who I was by other methods than a copy of my paypal account Horrible customer service and a music streaming service that is not secure

Spotify customer service is non existentI clicked on a cent pop up trial and Spotify charged me $29.99! When I tried to resolve it, the company has an answering machine directing the consumer to their websiteTheir website asks for information and when you put it in, it says my purchase as through a 3rd party and to notify the 3rd partyYet on my bank statement there is no third party charging me cents and the $charges come from SpotifyI had to close down my debit card, report fraud, to get away from their chargesSCAM all the way

I have e-mail accounts and none of them have any spotify account associated...I have never attempted or opened an accountMy bank has re-issued me multiple bank cards in an attempt to stop these fraudulent chargesMy bank is also stopping payments to these fraudulent chargesHow did they get my information, and update my new information after each change
I an very upset and have also contacted the news media

This company is ripping people offMy year old son has been trying to cancel his subscription for months now and can't contact anyone at the companyHe's being charged $ every monthSee the link below for hundreds of others who are experiencing the same thing***

I qualify for a student discount, because I am a student at a university, but they have a third-party verification service, and they don't recognize me as a studentand they have a manual verification if your college isn't on the list, where you can submit a document that you are enrolled at a school, like a schedule, transcript, or student ID, so I sent my ID and a few days later I got an email saying that my student ID picture that I submitted, wasn't a good description of being a studentSo I didn't know what else to do to get ahold of them, they don't have a customer service number, so I can't get my issue resolved

I signed up for service in December through my phone, and canceled the service through my phoneThere are no active subscriotions on my phone and spotify has charged me every month sinceDefinetly a company which takes adbantage of consumersAlso it was being charged to my payoal account which isnt even lonked to my phoneRidiculous

Started receiving monthly charges to my credit cardCompanies customer contact phone number is continuously busyNo way to resolve this problem so disputed it with my credit card company and going through the inconvenience of having to replace my card

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID#***, and have determined that my complaint has NOT been resolved because:
My response to the companyNo, I was dismissed several times and these are questions that I wont respond to again. It took a dissatifactory claim for a decent response after I tried to contact and get resolve with the company first!
they offered no resolve and continued to ask questions that have been answered when I contacted them before submitting a Revdex.com claim-they were dismissive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hey,
We've responded to the customer.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

Hi,I'm in contact with *** directly to resolve this.Thanks,***

I did not give spotify my account information and I have cancelled the account three times on linewhen I call I get someone in India who wants to charge me to close the accountI am being charged a month I want a refund of

I cancelled the service back in trial period, but still the account is alive, and charge me monthlyI found it todayPlease refund me all the money after the trial period

I have had a subscription with Spotify since I started with the free subscription, but later upgraded to premiumNow, for reasons of my own, I am trying to downgrade back to the free subscriptionThe app and the website offer options to downgrade or cancel your subscription, but when you follow prompts it loops you right back to where you started never allowing you to downgrade or cancelAlso, there is no contact phone number that I could findI spent a full hour trying to resolve this on my own, but to no availAll I want is to downgrade to free access before I am billed again on 10/*/2016, and keep my musicThe service and performance quality is great, with the exception of flexibility to downgrade from premiumI await your response in the matter
Thank You
*** ***

My boyfriend and I share a family plan on ***My boyfriend is the owner of the plan
Throughout December, every once in a while I would notice that new playlists were popping up on my personal *** account that I had not made and my smartphone app would randomly play *** music without me choosing itI thought it might simply be a glitch and didn't bother doing anything about it since I never got any notifications or emails from *** that my account had been accessed by someone else other than me
On December **, 2017, I changed my password as a precaution since this kept happeningThat same evening, a man named Julio J***, who appears to live in Mexico, then messages me on *** saying *** had allegedly given him access to my account and he was the one playing music without me knowingHe proceeded to ask me over *** for my new password to be able to get back into my accountObviously, I did not give him that informationI live in Canada and DO N

Spotify allowed someone with access to my account to change the email linked to my account without emailing me and verifying that I was the one attempting to change the emailAfter I figured out that their system just lets people do this as long as you have their password I attempted to find a way to contact someone directly and stop this hack before damage was doneTurns out the ONLY means of contacting them is through email which takes anywhere from - hours or by sending them messages on TwitterI wanted to have better direct contact with someone and to not be vetted through separate automated text-based systems This company is continually showing me that they do not care about my security and my experience as a customer

I cancelled my spotlight account before trial period endedSince then I have fraudulently been charged two charges that I have disputed with my bank and have had two overdraft fees that I cannot have reversedI would like to receive a refund for those chargesI have had to order a new debit card because of this so they would have to send me a checkThey offer no business telephone number and get the run around on contact forms

Hi,I will contact *** directly regarding this matter.Thanks,***

Hello,
We've reached out to the user.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My *** account is inactiveI talked to *** and they said you we're responsible for the problemI want the problem fixed immediately and my money returned I cannot update anything on my computer or phoneFix the problemNow
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***