Spotify

Review: My husband used Spotify during to listen to music on his phone. He cancelled his membership and they have been charging us $10 a month sometimes $20 per month. We have contacted Spotify several times and they don't do anything to resolve this issue. There are several people all over the internet that are complaining about how crooked of a company they are. Please help us and do something about them. Even if they won't Give me our money back make them stop charging our credit cardsDesired Settlement: Please refund me all of the money you have taken from us with our consent and if that isn't possible please make Spotify delete our credit information

Business

Response:

We cannot find any accounts that have been charged with the customers' email addresses provided in the first contact. I will be contacting the customer directly via our case reference [redacted] and will help resolve this issue.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed the company Spotify back and they asked me to email them my credit card information. They asked for the first 6 digits on my credit card and the last 4 digits of my credit card. I am not comfortable emailing out this kind of information. I emailed spotify back and told them how I feel and they're insistant that I email my credit card information. I dont that this is the best way to handle this because apparently when we gave them our credit card information in the first place thats when I had multiple charges from them to my bank account which they somehow cannot find but they can certainly charge my card 1-2x per month. Please help me figure out a better solution with them rather than the one they're asking me. I do not think that is customer service friendly.Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a response from Spotify to see if they have removed out account and card information so this has not been resolved yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We've already cancelled the user's subscription and removed their payment information. We've emailed the user again to ensure they're aware of this. Thanks.

Review: I was not please with the company spotify offered they over charged my account so I canceled my subscription on 01/**/2015 and they still charge me on 02/**/2015 I contacted them via Email (which is the only option they give you.) they have no customer service phone number that I can speak with someone to rectify this problem, I emailed them many times they responded a couple of times and then they just stopped responding. I trusted this company to be honest they haven't .Desired Settlement: a for spotify to give me a full refund. and delete me from their payment records.

Business

Response:

Hi,I have been in contact with [redacted] directly and this should now be resolved.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

until they refund the monies back into my account like spotify promised within 3-4 days I do not accept this matter as being resolved, I have been trying to get this matter resolved with spotify for a month and they have broken their word over 20 times so until I have the full refund deposited back into my account than I do not consider this matter resolved. thank you Revdex.com.

[redacted] Spotify [redacted] (I can see this second account was accidentally created and when you signed up in October you first signed up on the [redacted] account and probably logged into your account with username [redacted]' realised you didn't have premium and sign up again on this account.Due to this I have refunded all 4 payments made on the second account, which you will receive within 3-5 working days. I would like to close the second account to save future confusion, can you confirm this would be okay?)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,The refunds have been processed our end, but may need to wait to clear with bank. This can take 3-5 working days.I will contact the customer directly to ensure these refunds have processed successfully. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. Revdex.com. thank you for your prompt help.

Review: June ** I emailed Spotify and asked them to cancel my subscription and they still billed me. I would like to cancel my subscription and receive a refund of my money of $10.69.Desired Settlement: My money put back into my Paypal account.

Business

Response:

Hi there,

We have received your message on the [redacted] June. A colleague of mine replied of the [redacted] June, asking to confirm some details so we could go ahead with the cancellation, we received no reply.

If you could provide these details in the thread we can continue to process your request. The case number is [redacted]

Kind regards,

Review: I have tried to contact Spotify through their [redacted] support but every time I have they have failed to resolve my problem. The problem I have been having for months is I have not been able to apply through their student discount for Spotify premium, every time I have it pends in my account for weeks and then I never receive the service. I have gone through customer support and the most they tell me to do is reapply and all that does is accumulate more money to pend in my account which then I don't have access to. Even when I submitted their contact form no reply was met.Desired Settlement: I would like to be contacted by the business explained why my applications for the discount have failed and to receive the service under the discount.

Business

Response:

Hey there,We will get back to the customer as soon as possible.Thanks,

Review: I have decided to cancel my recurring subscription Premium account today. I am a [redacted]-connect user which may be synonymous with "unable to access your account details" user. Whether it be to login to my account details or even the SUPPORT INQUIRY page, I am met with infinite redirects of logging in, a suggestion to change my [redacted] password (why? it works everywhere else!), or if I am even a tiny bit successful, I am plagued with 502 and 504 bad gateway errors. I literally cannot contact Spotify to turn this arounda and it is infuriating and shady. This is why I try on three distinct browser for two hours of my Sunday. I had to resort to twitter to MAYBE get a response! I need to cancel my Premium account right away.Desired Settlement: Cancel my Premium account IMMEDIATELY.

Business

Response:

Hey,

Review: my checking account was charged without my knowledge and/or authorization. until they debited I had and still really do not know who they are or what they do except illegally charge peoples accounts.Desired Settlement: money back and quit charging my account

Business

Response:

Hey, We've responded to the customer regarding their payment issue. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want to cancel my subscription but every place I go on their site, everything I try I can't find their" cancel my subscription" spot and there was s no where to go to actually email them with the problem. I'm extremely frustratedDesired Settlement: Cancelling of my subscription

Business

Response:

Hey,User can cancel their subscription by heading to [redacted], logging into their account, selecting Subscription and finally 'Cancel subscription'. We will get back to the customer to ensure the correct steps are taken.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have attemped to cancel multiple times, each resulting in subsequent bills. After logging in once more after seeing the Spotify charge on my checking account, I attempted to cancel.

On a hunch, after going through the cancellation screen and hitting 'Cancel Service', I scrolled down on the confirmation page to find another cancellation prompt. I again selected 'Cancel Service'. I was once more presented with a page that required me to tell them I wished to cancel before I was able to fully process the request.

Because of the location of the second 'Cancel Service' button - at the bottom of the page and only visible after scrolling through what seems like a confirmation that you cancelled - this very much seems like an attempt to keep current paying members from being able to cancel service as easily as they should be. I was billed for four extra months because of not realizing this was happening and I am sure this is happening to many other members as well. The system is designed to make you think you have cancelled service when you have not.Desired Settlement: Spotify will update their cancellation page to allow for a quick, straightforward cancelation process with no deceptive tactics. If possible, they will also refund customers who have had the same issue I have experienced.

Business

Response:

Hey there, Thanks for getting in touch. We'll look into this and contact the customer to resolve the case straight away. Have a nice day!

Review: I signed up for a free trial and was told that I could cancel before my trial ended. When I did try to cancel, the page kept telling me that an error occurred and that I should try again. After numerous attempts I finally decided to fill out a contact form and got a reply right away, Hwever my account was still charged again this month. This company has no customer service number and every other number that I have found has not been answered.Desired Settlement: I would like for them to cancel my subscription and refund at least the month after I had submitted the contact form.

Business

Response:

Hey,Will get back to customer to try to resolve issue.Thanks!

Review: They stopped providing ad-free music streaming service on an account I paid for a full month of streaming music.

They downgraded me AFTER taking my money and refuse to respond to my e-mails in a timely manner.

Consumer

Response:

They processed a refund and provided appropriate consolation, services are returned (sure hope it stays this way this time) so I have no more claim against them.

This is in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I never heard of this company, and never sign up for any service from this company. However, I found out that they have charged my credit card $9.99 without my authorization. And I have not been using this card for more than 6 months. This may be a Fraud... I searched online and found other people have the exact same situation with the unauthorized charges from this company that they never heard of. How do they have my credit card information that I have not been using for more than 6 months and still able to charge it? I tried to call their published number and all I got is machine sending me off to their website. Their phone number is ###-###-####. Their first prompt is telling you that if you have any question related to the charges on your credit card, please visit their help website, as if they consciously know they are doing unauthorized charges and hoping to get away with as many as possible to make money.Desired Settlement: They need to be shut down and be warned for their dirty practice. They may be intentionally sign up people and impose the charges. They may be finding the loop hole in the system and be allowed to do this.

Business

Response:

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Review: Spotify has been charging my credit card $9.99 a month for the following months: July,August, September, October, and yes already November 2014. Somehow they got my credit card info. I do not use this service and they owe me $9.99 x 5 for months charged. I tried calling them but they refer me to their website. I tried to get a resolution via the website but I need a user name and password to even get to a place where I can dispute charges. I am not inclined to sign up just to get resolution as they have already established what they can do illegally without my voluntary disclosure of my personal information. All I am asking for is a refund for the months in question and to be removed from their subscription list.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These charges aren't on my [redacted] account, I checked. These charges were from a credit card and you know that based on the complaint that I sent to the Revdex.com. I am not going to give/confirm any credit numbers/6 number code with you...really? I tried to reach out to you and was unsuccessful. Please refund the amount of $49.95 for the months that I was charged for. I will send you the mailing address for delivery of the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

I have replied to the customer directly to look for a quick resolution.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So here is the current situation. I was charged 5 monthly payments to my credit card. I must admit that I only found this out when I had this credit card canceled...which benefits companies like Spotify when the consumer doesn't see the charges right away and money gets taken out month after month. This has nothing to do with my bank and I didn't feel that I needed to give you more of my financial info as you already have what you need to charge me and I feel like you were dragging your feet. So I contacted my credit card company and they refunded money for only 4 months so I am owed 1 more month right...wrong. I look at the credit card statement for the new credit card, not the one that you charged to as that was canceled like I stated earlier. I see that 4 months of charges were refunded by my credit card company and now have to call them about one more month...but I also see that Spotify charged me for another month on the new credit card. So now I am owed 2 months...really! 1) After all this you didn't even at least cancel whatever autopay that was setup on my credit card. 2) How did you get my new credit card info in your system to continue to charge me? I will be calling my credit card company in hopes to get a refunded for 2 months now but you need to take me out of your system immediately.

On 11/**/14, [redacted]> wrote:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I responded directly to [redacted] and offered a phone call to resolve this but haven't received a reply.Unfortunately we haven't been able to locate the Spotify account in question with the email address [redacted] contacted us on.On 4 occasions I have explained to [redacted] that we need further information to find the Spotify account for which he seems to be paying for. This information will either be a username, email address linked to the Spotify account or through the payment information.On all occasions [redacted] has refused to provide these details and won't accept a phone call to resolve this. Without this information we can't locate the account to cancel the subscription and possibly refund payments, which we would be more than happy to look into.We want nothing more than a positive resolution on this matter, but I feel we can't keep pushing [redacted] for details he doesn't wish to provide.On this occasion the only solution would be for [redacted] to contact the bank to question all charges and the bank will then contact us directly with required information to resolve this matter.It looks like [redacted] has already carried this out for 4 of the charges, so he would also need to do this for the other 2 charges if unwilling to provide any further information to us. I will await [redacted]'s reply on how he would like to proceed.Thanks,[redacted]

Review: I purchased a premium membership from Spotify about two weeks ago. After redeeming the code, I only had it on my computer and not my phone. Having premium for my phone to listen to in my car was the reason for purchasing it. I sent an email to spotify, alerting them of my problem and asking for assistance. I recieved an autimated response two days later saying they would "look into it and get back to me". It has been two weeks and I have never heard back from them. On top of that, it seems they have revoked my premium membership all together, as I no longer have it on my computer.Desired Settlement: I believe I should get a $30 refund check for the amount I payed for the service Spotify is not giving me. As well as an apology letter regarding my situation.

Business

Response:

Hi,

I will contact [redacted] directly and look for a resolution.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has sent me several emails. The last one on Friday saying they would resolve the issue. However, as of today, the business has failed to resolving the issue.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

I went through the steps on the Spotify website to cancel my account for July 2014. Then got billed for that month. Went online to find out how to contact a customer representative. I found out that I had to use twitter to cancel my account via "how to cancel spotify" on a [redacted] search. I received a tweet letting me know they would take care of it. Got billed for July, August, September and October $9.99, I want a refund for those months to my credit card and for you to cancel my account. This is sad customer service.Desired Settlement: I want a refund for 4 months x $9.99 to my credit card AND for you to cancel the account.

Business

Response:

Hey,

We'll get in touch with the customer and investigate.

Thanks,

Review: I had an account with this company for about two and a half years. A few months ago I had to restart my account because I had canceled my [redacted] account, and had used that to sign up with Spotify. When starting a new account, I was promised 99 cents per month for three months. I ended up being charged full price of $9.99 per month for the each of those three months. I've been emailing them continuously to resolve the issue, including sending screen shots of my bank statements, but they keep insisting that I was charged the promotional price.Desired Settlement: I would like to be refunded for the three months and then I would like to cancel my account with them.

Business

Response:

Hey,We will reach out to the customer and attempt to resolve Regards,

Review: this company provides a music download service which works fine and I did make the purchase of the premium version for my home use however the service did not work the way they promised. and then when I tried to cancel the service they would not help me through the proper steps to cancel the service . instead they connected me to another site which showed me the complaints of other customers. and they do not offer a contact number to complain or cancel the subscription. so I had to contact my billing provider and cancel through them instead. I believe that is bad business practices and they should be informed.Desired Settlement: I suggest that they become more courteous to their customers and more helpful. they are demonstrating very poor practices.

Business

Response:

Hi,I will contact [redacted] directly regarding this matter.Thanks,[redacted]

Review: I am being charged on my credit card by Spotify USA for $10.79 for a service I did not authorize and have not been able to contact them and get this stopped. The phone number has an automated message that says to contact them on their web site. A user name is necessary, which I do not have since I did not sign up for this service. I have no way to get this stopped. It is impossible to contact them. My credit card company says all they can do is to deny the charge each month, but I have to tell them each month. Even canceling my card will not prevent them from billing me. Looking back at my past credit card bills, I have had this charge for over a year and did not know what it was. Since it was a small amount, my wife and I thought nothing of it, thinking the other one was responsible for this charge. We were upset to find out we have been scammed by this company or had our credit card number used by someone to sign up for this and then we were billed. Please help us to stop this billing, as it could go on for who knows how long. As I said, canceling our credit card, will apparently not stop our being charged. It is quite a bother to call the credit card company to dispute the charge each month. [redacted] will not block these charges.Desired Settlement: Please have them stop billing us for a service we did not sign up for and are not using. Stop these fraudulent charges. It would be nice to be reimbursed for all fraudulent charges, but we mostly want to have it stopped.

Business

Response:

Hello,With the information provided, we are unable to locate any payments. We are contacting the user directly to try and get some further information, and to help track down these payments.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Spotify has asked for an authorization code that is not available from the bank. I have contacted the credit card company and they will not give out this number. The issue is NOT resolved at this time. I would like to be notified when they resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We have now contacted the customer with some alternate methods of locating accounts via payments. Regards,[redacted]Spotify

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I won't be completely sure that the matter is resolved until I get the next credit card statement, but it appears to be resolved at this time.

Sincerely,

Review: I have been paying for spotify for as long as I can remember and only recently have discovered double charges. I have been sent by their support staff to go find bank transaction numbers and have exhausted every resource I had to get them. After much back and forth (16 emails) they finally said they would contact me. It was another week and a half till they emailed me back saying all of a sudden my email was going to spam (not buying it). They then said they would call me this week. I get an email this morning saying they found the second accout and it was a facebook account linked through a very old non-working email address. They told me they could not refund the money since they technically didnt sign up that account and would only refund 4 months.Desired Settlement: I still like the service, it's a good service. But I want the 10/month charge for the unused account for the duration of the charges.

Business

Response:

Hello,We have located some previous correspondence with the user, and we will contact them directly.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Three Spotify Gift Cards valued $30 each ($90 total) were purchased Nov ** 2014 from [redacted] store# [redacted] located at [redacted].

I have all the documentation regarding this purchase.

Spotify refused to redeem the cards claiming that cards cannot be used for the type of account I have.

The type of account I have with Spotify is called the "Family" plan account.

The terms and conditions written on the cards make no statement about being applicable to only certain account types.

I contacted Spotify regarding this problem and they advised me to ask [redacted] for a refund. [redacted] provided a written statement claiming they cannot offer a refund for the cards.

I provided the written statement to Spotify and they provided me with a written statement claiming they could not refund the cards.

I can provide all correspondence between myself and these parties.Desired Settlement: I want either [redacted] or Spotify to refund the Gift Cards for the full amount

or

I want Spotify to credit the value of the cards to my Spotify account

Business

Response:

Hey there,We will contact the customer and try to resolve this issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Spotify's offer is as followsWe're sorry to see you're having a few problems with the gift cards you have purchased. Unfortunately gift cards are not compatible with the Family Plan, a previously explained. Unfortunately we're not able to offer you a refund for the gift cards as there is no transaction from you to us to refund. We can however, offer you some FreeSpotify Premium to the amount that you paid for the cards. Unfortunately these can not be redeemed to the [redacted] account, nor any sub accounts attached to this.I understand that this is not ideal, but unfortunately this is the only solution that we can provide. How does this sound?Spotify's offer was signed by [redacted] at Spotify Customer Support.I responded to [redacted] as followsI have no need or desire to create a new account. My intention when purchasing the cards was to use them on my existing account. If thatcannot be done the cards are of no use to me and must be refunded.Regards[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,Currently working on a resolution with the Customer.Thanks!

Consumer

Response:

Spotify completed the redemption of all the cards as requested.The complaint has been resolved to my satisfaction.Thank you

Review: I have tried to contact Spotify customer service/account services but no phone number is published and I am required to login to an account on spotify.com to send an email. Problem is I DONT HAVE AN ACCOUNT! I never ACTIVELY subscribed to the services yet now my credit card is being billed monthly for $9.99 for services I am not receiving and never subscribed to nor have ever desired to subscribe to these services. I want this recurring charge to be suspended and all monies collected by Spotify to be refunded back to me.Desired Settlement: 1)refund me $29.97

2) suspend all future debits/billing activity against my credit card

3) terminate any and all active subscriptions of spotify services that are associated with my credit card account

Business

Response:

Hello, We've made contact with the customer already. Thanks,