Spotify

Review: I am not a spotify customer and I do not have a spotify account. However, for the past 2 months I have had $9.99 billed to me from Spotify. I am not sure how they got my information at all, much less why they are charging me. It is completely fraudulent activity.Desired Settlement: I would like an apology. I would also like Spotify to stop these practices. I have had my credit card company blocked them, but this is totally unethical. They need to fix it.

Business

Response:

Hey,

We'll respond to the customer and clear this up.

Thanks,

Review: Sorry about the caps, but . . . I NEVER SIGNED UP FOR THEIR SERVICES!!! AND THIS BUSINESS STARTED CHARGING MY CREDIT CARD!!! WHO DO THEY THINK THEY ARE THINKING THEY WILL GET AWAY WITH THIS??? Then when you [redacted] the problem (unauthorized charges) they have multiple complaints!! I had to flipping CANCEL MY CREDIT CARD AND GET A NEW ONE! That is very inconvenient because now I have to manually notify various companies of my new credit card #. THEN WHEN YOU CALL TO ASK ABOUT SAID CHARGES IT IS JUST A RECORDING DIRECTING YOU TO THEIR WEB-SITE. Then, on the Web-site there is no place to complain. All you do is post in a "Community Forum" which many others have done about the SAME PROBLEM. They make it a Catch-22.Desired Settlement: I want an explanation from them of HOW THEY OPENED AN ACCOUNT FOR ME W/O AUTHORIZATION, HOW THEY GOT MY CREDIT CARD INFORMATION, and then a REFUND IN CASH OF THE MONEY THEY CHARGED ME. I say CASH because you know they would probably issue a fraudulent check that would bounce.

Business

Response:

Hey,We'll investigate and get back to the customer.Thanks,

Review: The unsubscribe button will not actually unsubscribe and this company is spamming my mailbox.Desired Settlement: I would like to be blocked from all Spotify communications now and in the future.

Business

Response:

Hi,I have been in contact with [redacted] directly and this should now be resolved.Thanks,[redacted]

Review: I have been paying for this service for months. recently it stopped working. User who log in with [redacted] cannot log in. I tried contacting the company several times via [redacted]. They ignored all 30 of my tweets even though I was polite. I watched them respond to everyone but me even though I stated that I am a premium user. I tried to contact them via the website but you can't even send a message unless you are logged into spotify. Since I can't log in, I cannot send an email. What kind of business charges people money an then leaves them hanging on the customer service end? You have no issue taking my credit card, why not get a 1800 number or a contact email where you don't need to log in? After a year I want to cancel my service but since I cannot log in, I can't cancel it. This is the worst customer service I have received. I'm highly disappointed as a customer because I have told hundreds of people that this was a great app. Not anymore. If this is not solved I will not hesitate to let people know that spotify practices bad business. My online influence is extremely high.Desired Settlement: I want my money back and subscription cancelled.

Business

Response:

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]

Review: I paid 2 years straight for premium service on spotify only to bump into quite a few individuals who had the same uses and functionality of the site/app as I did who where using it for FREE. No commercials NO ADs Playlists Favorite etc.

I contacted Spotify on several occasions and got no satisfaction only bland responses. Then I requested to stop premium services and not be charged--not only was I unable to use what I had already paid for and I was back to ads and things being unavailable to me! It's unfair for me to pay for something that is free to someone else and then be totally disregarded when I address the issue.Desired Settlement: I want to be refunded for the two years of service that I paid for premium service

Business

Response:

Hello,We have located a previous case from the customer, and we will contact them directly.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

My response to the companyNo, I was dismissed several times and these are questions that I wont respond to again. It took a dissatifactory claim for a decent response after I tried to contact and get resolve with the company first!

they offered no resolve and continued to ask questions that have been answered when I contacted them before submitting a Revdex.com claim-they were dismissive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The customer states they have provided us with information to support their claim, but we do not have any record of this.Regarding the claim that a person is receiving Premium features for free, this is not something we have seen - The Premium features have always behind a paid subscription. If this is the case, we would require further investigation in to the exact account receiving these features. Without this, we would be unable to consider the suggested resolution the customer desires. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm dissatisfied because Spotify is unwilling to resolve my issue they just keep asking for additional information that they've already received from me. It's quite simple; services are being given out for free that I paid for for two years by quite few people that I've asked and I want my money back and I haven't received even that option from them or anything else for that matter. They continue to ask me if I have information about people when I have a conversation over the phone and via email with them prior to contacting Revdex.com it was of no concern to them-apparently it wasn't even recorded. I just want my money for the 2 Years of service back. Something needs to be offered!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently bought three 10$ "Spotify Gift Cards," as stated on the back of the card which I reasonably imagined would be 30$ of credit to use towards the service I'm subscribed to at Spotify. I'm a student and receive a discounted monthly price of $5.40, so I had expected 30$ of Spotify gift cards should give me at least 5 additional months of premium. I redeemed these gift card codes at [redacted] only to see that my account was credited with 3 months of premium membership. So basically what I really purchased was three 1 month subscription cards for 10$ each. I don't understand why Spotify doesn't simply advertise the cards as just 1 month spotify premium since that's exactly what it is, no more and no less.

I contacted Spotify Customer support and they informed me that gift cards cannot be combined with discounted rates and a CC or [redacted] is required in order to ensure a recurring subscription. My biggest problem with this is that I, the consumer, was not made aware of this condition when I signed up for the discounted rate or when I purchased/ redeemed the gift cards. I only knew of it after the fact and had contacted customer support who offered to credit my account with one month free. I found this offer to be unacceptable as I believe lost about half of the value of giftcards (15$) as a result of purchasing these.

In [redacted] at least, where the Gift card was purchased and redeemed, I know that retailers must refund Gift Card values with remaining balances under 5$ in cash if requested by the gift card owner. Anyone looking at my Spotify payment history would agree Spotify has simply depleted the remaining value of the gift cards (4.60$) and pocketed the rest. Doing a quick search, it is easy to see that I'm not the first person this has happened to and probably will not be the last until Spotify puts a warning or note somewhere.Desired Settlement: I only ask for an additional 2 months added to my Spotify subscription, the amount I had originally and very reasonably expected to receive. I would also like Spotify to warn consumers about gift cards being unable to be combined with a discounted rate such as the student price. A very convenient place to put this would be at [redacted]

Business

Response:

Hey,We'll get in touch with the customer and attempt to resolve the issue.Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried several times to close my son [redacted] account with them he is disabled and they keep taking money from his bank account and causing him to be overdrawn. They have no phone number so you can contact them to close the account and I don't think they read what come on their customer contact screen. I feel they don't have a contact number so no one can close their accounts and stop them from taking money from people.I any very unhappy with this company and that they haven't closed his account yet I have been trying to close it since last year and the bank says he is overdrawn because Spotify took money out. I wrote them a letter today telling them to close the account lets see if that is the correct address for them. I think this company does not have good or any customer service skills. I just think someone should know about them taking peoples money from there account without there permission after trying to close and contacting them several times.Desired Settlement: I think they should pay him back for the money they took from his account and for overdrawn charges $ 35.00 and that they should be require to have a business phone for people to call and close accounts some people don't know how to use the computer.

Business

Response:

Hey,I will investigate and get back to the customer.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Spotify has an app for free music. I download the app. In December 2015 I was charged $10.81. Again in January and February. I went to the Spotify website to find contact information. There was no phone number only an email. I sent an email stating I never signed up for paid music. I further asked Spotify to credit the charges and to remove my information. I received an email from Spotify stating the only record they had of me is for the free music package. I responded stating that I was being charged. Spotify asked for my full name and email which I provided. The reply was that Spotify had no record of me and therefore could not help. I then provided Spotify with my full name and alternate email to check. Spotify replied there was no record. Spotify then asked that I provide my credit card information for further tracking. I did not provide this information via email for security concerns. I filed a dispute with [redacted]. I then took the phone number Spotify has listed on the credit charge: New York: ###-###-####. It is only a recording that states any complaints regarding charges must go through the website. The phone hangs up promptly after the recording is played. I have no means to contact Spotify via telephone. I have email documentation stating I should not be charged. This is a fraudulent system and I question the legitimacy of the business if they are unwilling to provide consumers a live contact for customer service.Desired Settlement: I would like Spotify to credit the charges, close the free music package (I have delete the app) and remove all reference of my information from their database. I should not have to provide a credit card number when I have given Spotify my full legal name. This would be used to charge my card so surely they have a record.

Business

Response:

Hello,Our team asked for some additional information from the customer to try and track down their payment, but we have yet to receive it. Without this information we are sadly unable to investigate this matter further. I have forwarded details of this case over to the current handler for further clarity. Regards,[redacted]

[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Spotify Customer Service requested my email address associated with the account. At that time I also provided my full name. The response from Spotify was that no record could be found. I did not understand as the first email from Spotify stated I had only signed up for the free account. If this information was known it would seem Spotify had my information.I then provided two alternate email addresses thus providing all optional email information. At that time Spotify asked that I send my credit card information. I have not as I am uncomfortable sending my credit card details in an email. Should Spotify provide a customer service phone number I will do so. However when I call the phone number listed on the Spotify website, it is only a recording stating all complaints must go through the website. I am agreeable to resolution via a telephone conversation with a representative.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Our team have now responded to the customer regarding our resolution. Regards.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending the final credit for charges which Spotify has stated they will process, I am happy with the resolution.

Sincerely,

Review: I was charged double what I was supposed to be charged for the month of may. My student discount was abruptly ended for no reason and I received an error when I went to reapply. I reached out to Customer Service via Email twice (with no response), via [redacted] numerous times (I was ignored while others were responded to) and Direct Messages on [redacted] (Still ignored). Finally after 24 hours I was contacted via [redacted] and told that I needed to make a new account. No problem. I went to do this, set up my account and was given another error saying my student credentials were already in use. My card was charged once again, yet I am still a free member and it is asking me for my credit card number again. As soon as I reach out to CS again, I'm being ignored AGAIN. I'm sick of it.Desired Settlement: Considering I've been through all of this horrible customer service and charged numerous times, I think an amicable solution would be free service to spotify. I'd like to continue my service after the free service, pending the outcome of this.

Business

Response:

Hey,We'll get in touch with the customer and try to resolve the issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I am currently in contact with a representative from Spotify and we are trying to resolve the issue. My problem has NOT been solved yet.

Sincerely,

Review: I canceled their services 2 months again and they continue to charge my credit. I canceled the service as I am in financial hardship right now so every dollar counts. I have gotten a charge on October [redacted] and NovemberDesired Settlement: reimburse my 9.99 for each month for the charge for October and November that I did not use and had canceled!!

Business

Response:

Hello, We've already refunded the 2 payments for the user and terminated their subscription, so they won't be charged again. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Started a trial membership through Facebook. Tried to cancel by doing each step provided. My account states I have a free subscription so my account is not able to be canceled. I never gave my Credit Card info. and my account is being charged 9.99 monthly. I have left messages via phone number provided on my bank account from their transaction. I feel this is a scam and after researching them online further I now see this is happening to everyone that has ever tried a membership. This company needs to be stopped immediately.Desired Settlement: Shut this company down and refund everybody's accounts including mine.

Business

Response:

Hey,

Review: Spotify offers a premium subscription package for 9.99/month. I've been a subscriber for a few years. My service was halted in early December due to 'account duplication,' however the company continued charging my account. My subscription options and credit card info have also been removed from my control. I have contacted them multiple times. A situation which could have been easily resolved by restoring service has now become shady and ethically questionable. If this company knowingly and willingly charges for an unprovided service there should be repercussions.Desired Settlement: I only want my credit card information wiped and a refund for services not rendered in December and January.

Business

Response:

Hello,We've located the users account, and will be contacting them directly. Regards,[redacted]

Review: I have tried MULTIPLY times to have spotify stop charging me for a service that I am NOT using. I have submitted ALL the forms and I have tried to contact them. The number that is on the Revdex.com contact is a womans personal cell phone and the number I received through my bank leads me to YET another form they want me to submit. I have tried to long into the account and it says that I dont have the service. I am very frustrated because they are charging at times two times a month for a service that I am NOT using. I am also frustrated that you cant TALK to anyone.Desired Settlement: I hope that I will no longer be charged for this service. NO MORE 9.99 charge to my account.

Business

Response:

Hey,We are in communication with the customer and working towards finding the account that is charging her.Thanks,

Review: I just signed up for Spotify on 9/*/2015. When I checked my checking account, Spotify had charged me twice for their services. I thought I had a 14 day free trial. There is no way to contact Spotify--even when I click on customer service links, there is no option to contact a customer service rep.Desired Settlement: I want to cancel my service with Spotify and get a full refund of both charges they withdrew from my checking account. I do not like the way they do business.

Business

Response:

Hey,We've taken a look at our system and under the email address '[redacted]'. This account has a Premium subscription under a 7 day trial. This means that the user has registered payment under another account and has been charged full price.We will now make efforts to contact the customer in order to obtain information to help us find the account that is charging the user.Thanks,

Review: As a college student, Spotify offered me a promotion deal that allows me to pay $5 per month for their music streaming service, as opposed to the full amount of $10. I have the confirmation email from both [redacted] and Spotify.

Unfortunately, for whatever reason, Spotify is not allowing me to process the payment-- they keep declining my cards. The error message states:

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

I've attempted to pay using two different cards, one credit, the other debit, both on the approved lists of cards by Spotify. I contacted both card companies to see whether the issue was on their end, but was told that I have more than enough funds to make the transactions and that the issue is with Spotify.

For the past 2 hours I've been trying to resolve this issue and the Spotify customer service reps. will not allow me to speak with a supervisor. The names of the reps that I've spoken with via email are Echo, Maria, Edwin, Angeli and Ashley.

All that they suggested was that I switch my browser, use incognito mode and clear my cache, which didn't resolve anything.

Earlier this year, Spotify had offered me a $.99 promotion for three months, which I signed up for using the same card that I'm trying to pay with today. Now that I'm trying to lock-in the $5 promotion, my card is getting declined and NO ONE at Spotify knows how to resolve this issue? That's pretty strange seeing as when you search "Spotify not accepting payment" into [redacted] there are a BUNCH of complaints with people not being able to take advantage of the student promotion because their card keeps getting declined. You would think Spotify would be well aware of this and could assist me. Also, the fact that I'm able to sign-up for the $10 service seems very suspicious.... is it that Spotify wants people to pay full price rather than the discounted? This is false advertisement and I'm prepared to take any, and all, legal action against this company if not resolved ASAP.Desired Settlement: Supervisor contact me via phone/email and honor the $5 student promotion offered to me by Spotify. Also, properly train your employees to better assist customers.

Business

Response:

Hey, We'll reach out the customer asap.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money!Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one from Spotify has reached out to in order to resolve this issue, although they sent a message through Revdex.com stating that they would. All these days later and they have not rectified the situation...what is going to happen to my account once the free trial ends?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

1. How did you reach out to this consumer? We contacted the client on the [redacted] of August at 13.27. We used [redacted] to contact them. We haven't heard back from them after this response. We also asked for any other case numbers or references from us, so we could look into the problem further. 2. Will you honor the $5 student promotion for this consumer? Assuming the customer is eligible for the student promotion, yes we will honour this. 3. When does the consumers free trial end? Currently the email address we have for the customer does not bring an account up. We therefore can't see the profile or when any offers end. I understand that the customer has contacted us, however without the email address the customer has used to contact our support site, I can't look into this further. 4. How much will the consumer be charged monthly once the free trial ends? Assuming the customer is eligible for the student discount, then they will be charged the student rate of $4.99 (plus sales tax, depending on which state they reside in) Please let us know if there is anything further we can do to help in this instance.

Review: I signed up for Spotify in May for . 99 for 3 months which I did not get instead they charged me 9.99 and then I cancelled in August but I am still being charged. No person to talk to unless on [redacted] or [redacted] which I do not have.Desired Settlement: refund and stop charging my account

Business

Response:

Hey, We will contact the customer and resolve the issue. Thanks,

I cancelled Spotify back before they required a [redacted] login, which they no longer do. They have been charging my credit card ever since. I used my dad's credit card and did not know about it until I got out of college and he asked me about the charges. I called my CC several times to dispute charges. Many were. They still charge every month so finally CC company said they were able to put a 4 year block. Spotify has no way to call them. And their email us redirects to a login but I no longer have an account. The number they use on the credit card is located in [redacted]. I've tried calling it and it doesn't. I call internationally all the time; it seems like it is not hooked up.

Review: On October [redacted] 2014 I was charged for premium service on my account. This charge was authorized and legit. However, on October **, 2014 I was charged AGAIN for the same service which resulted in an overdraft fee on my account. I have two accounts with Spotify one is mine and the other is my husbands. Mine gets charged to my credit card monthly, (which was successfully done on Oct **, 2014) and my husbands gets withdrawn from our bank account on Oct **). We do not have any other Spotify accounts, and nobody else in our house. So total I was charged three times instead of twice. The charge on October [redacted], 2014 is the charge in question.

Since Spotify does NOT have a customer service phone number, I have been back and forth through email for days to no avail. I have gone to my bank and got all the requested information to solve my double charge, yet Spotify is asking for a 6 digit authorization code that the bank teller could not locate because it didn't exist. Today, the Spotify rep emailed a request ASKING FOR MY 16 digit CREDIT CARD NUMBER and can he call me for it. That's where I draw the line.Desired Settlement: I would like a refund of the wrongful double charge of $9.99 total and it would be really nice if they kindly refunded me the $36 my bank charged me as an overdraft fee, which I can provide proof of.

Business

Response:

Hello,

I couldn't locate any records of cases from the email addresses provided with the Revdex.com. I've contacted the customer directly to try and investigate this issue further here.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Cancelled services 8 months ago and they keep charging my debit card.contacted customer services but charges keep been done as of May * 2015.Desired Settlement: Refund 8 month and stop charging my debit card.

Business

Response:

Hey,We'll get back to the customer and investigate the issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have unsubscribed to these people's mailing list which I never even signed up for over a dozen times. I don't know what else to do for these people to stop spamming me. It's harassment at this point. I also submitted a contact for for them to stop doing this and I have had zero response on their behalf.Desired Settlement: Stop sending me spam. Fully unsubscribe me from every sort of communication.

Business

Response:

Hey,We will contact the customer and try to resolve the issueThanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,