Spotify

Review: I recently identified 2 unauthorized charges to my charge account. this charge account has not been used now for up to a year for purchases because I am paying down the balance only. The charges are from Spotify - a music service company which I have no affiliation to or use these services. I have no smart phone or music apps associated with my name or any of my accounts and did not subscribe nor would I subscribe to this service. I do not use this or the card being charged at all. I have notified my bank and they have reversed the first charge and are now looking into and will reverse this 2nd charge as well. I tried to contact Spotify to complain and get this removed. I cannot contact anyone through a phone number and when I went online through [redacted] - it tells me there is no account under my name and of course I would not know a password because I have no account set up with them!. I have sent an email to the customer inquiry email and received an auto-generated reply with nothing else to date. I have recent this now 3X. I see online that there are several other individuals that are seeing this kind of fraudulent charges being incurred and trying to identify and stop this unauthorized activity. It is a small charge - so it may slip by others if they do not check - but over months does add up. I am checking how far back this hit my account now and will be requiring all of the charges be reversed. Please contact this company for shady business practices as this is unauthorized use of personal financial information.Desired Settlement: I want all charges refunded and I want this to stop billing my account. I want to have no further contact or association with this Company. Please email me a confirmation of this resolution to [redacted]

Business

Response:

Hey!We will contact the customer and try to resolve the issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Spotify could not identify a subscribed account connected with my name, or email that they were communicating to me on. Spotify or this said representative asked for more personal and financial information that I am not willing to provide to them. I have enough trouble with the fact that they had my information to begin with and are billing me yet cannot identify an account for me. I advised them that my bank is handling this and having their fraud division look further into this issue. I have cancelled the card number being billed and will not provide any additional information other than the dates and amounts of the charges they asked about. My bank has assured me that this company should not be able to impose any further charges to my account. How a company can charge you and send a notice to me and not be able to locate an account is really questionable operating practices.Thank you for your follow up on this issue.[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,We would like to resolve this for the customer and locate the payment, but we couldn't locate the Spotify account in question with personal details provided by [redacted]. In these instances we need to locate the account with the payment details, which in this case included first 6 digits and last 4 digits of card number used to make payment.Without these details, unfortunately we can't locate the account to stop the payments, which isn't the resolution we are looking for.We would be happy to investigate this further and I will contact [redacted] directly to see if we can come up with a solution.

Review: I have been trying to cancel my spotify account and customer service will not allow me to do so. They have been able to locate my account, but continue to make me provide information I do not have. The last email I received said, "we have located your account but until you provide your BAAC number, we cannot cancel this account."

I have provided transaction dates/amounts, credit card information, contact information and have exchanged multiple emails with a number of different people. Having been charged $60.00+ dollars for the account I am not using, I am sick of getting the run around.Desired Settlement: I am not trying to get any refund or anything of the nature. I would simply like my account to be deleted and be done with this situation.

Thanks,

Business

Response:

Hey,Thanks, we'll contact the customer to try to resolve.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been told multiple times that the business would contact me to resolve this issue. I still have not heard from them and continue to get charged. I am not sure what the best resolution is at this time, but this is the same run around I have received from them previously.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,Thanks, we will attempt to contact the customer and try to resolveRegards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid for a 1 month subscription of $9.99 for the month of Jan-Feb and I was double charged, $9.99 once under a instant payment method and an additional $9.99 separate charge under a recurring payment for the month of January I was charged twice on two separate transactions for a total of $19.96. on the same day. I attempted to resolve this dispute but have been ignored with no response.Desired Settlement: I am requesting a refund of $9.99 for the overcharged amount to be refunded.

Business

Response:

Hi there,Thanks for sending this over. We'll reach out the customer directly about this.Regards, [redacted] Executive OfficeSpotify Customer Support

Review: I tried to subscribe to spotify for there student discount. It wouldn't take the form of payment that I wanted so I used a different form of payment. I got through to the next page that asked for my school info for the student discount and they gave my school as an option but when I clicked on it they said it wouldn't work. Now they have charged my account twice and I don't have a subscription with them.Desired Settlement: I want the money refunded to my account. Both charges of 4.99. Or I want to be able to access the subscription I paid for.

Business

Response:

Hello there,Thank you for sending this over. I'll get back to the customer with the solution.Best,

Review: I attempted to try the Spotify trial the only one at the time was the one that you pay for only after the initial trial period you had to give them your card, then you would cancel it. Not even a month went by and I canceled everything, the last 5 months they have been taking out 9.99 every single month for the last 5 months, I did not give this company permission to take any money from my account in fact I don't have an account it was deleted I can not cancel, there is no place to go on the site to cancel, no customer phone number, nothing they say to cancel, it takes you to [redacted], I'm furious and this company is fraud and steeling from people, numerous complaints, they just opened a new office in NY with pool tables, lounges, it looks like a [redacted] office, I guess so they are taking peoples money..this is fraud and unauthorized charges, I want my money refunded for 5 months that is $50.00 I will file a suit if this is not settled.Desired Settlement: I want them to stop taking my credit card and refund me the money they have been taking for 5 months $50.00

Business

Response:

Hi there,

I will get back to the customer privately, due to some sensitive data.

Kind regards

Review: I canceled my subscription months and they keep trying to take the 9.99 out of my checking out .. They tried again and succeededDesired Settlement: Refund of my money

Business

Response:

Hey,We have checked the customers account and we're not able to find any cancellation attempts. We will get back to the customer and try to settle this dispute.Thanks!

Review: Opened a Spotify account. Had numerous issues login in from the start. Attempted to reset password. Unable to do so. Kept referring me to a [redacted] login. I do not use FB. Attempted a plethora of times to resolve. Continually referred to Spotify website to resolve my issues. After numerous attempts I got fed up and wanted to simply cancel my account. I cannot cancel my account because I cannot log in. I cannot reset my password. There is no customer service. No number to call for help. Just boiler plate emails directing me to their website to resolve the issues. To that end I'm being charged every month on my credit card and can't cancel my membership because I cannot log in. It's appalling a Co. has zero respect for their customers. After several attempts to speak with a representative in the company. I had no option but to file a complaint.Desired Settlement: Cancel my account. Reimburse all membership fees. Have a representative of Spotify call me to verify the aforementioned.

Business

Response:

Hi there,

Sorry to hear about your troubles,

For your reference you are able to contact us for support here [redacted] or can send an email to [redacted]

You have stated here that you do not use [redacted], however there has been an account created here through [redacted] under your name. [redacted]

To login all you have to do is login using your [redacted] credentials, I can cancel this account for you however I can see that the last time you logged in and used the service was on [redacted] September on an iOS device, as a result I am unable to offer a refund.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again this is the same boilerplate response Ive been getting after numerious attempts to contact the Co. I DO NOT USE [redacted]!!!!!!! I CAN NOT LOGIN USING **!!!!! Please stop referring to ** login. Can I please speak with a rep from you copmpany. 6th request. This back and forth via email is time consumiong & a waste of time. This issue could have been resolved in a 5 min phone call. Please cancel my account. Please reimburse all charges to my AMEX card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,

We'll respond to the customer to try and resolve the issue.

Thanks,

I contacted spotify and told them that my account was being charged twice for service. They only refunded me one of the payments and switched my account to free, but if they switched my account to free, they should have refunded both payments. I kept showing them pictures of my account and they were saying that they were not really taking the money out but it was an issue with my bank. I then showed them again that they requested the money and it was taken out. So they refunded both things back and switched my account to free. The very next month they were still charging my account twice. They did not want to refund me the money until I told them that my account should have never been charged and showed them where they had said to switch my account. They then told me that they were going to refund my money but never did, which caused my account to go into the negative and fees to be accrued on my bank account. Then they claimed they needed some information in order to refund the money back but I had already given them the info because that's how they did my original refund. I have the e-mails to prove everything.

Review: My son had a Spotify account and has suffered a [redacted]. I want Spotify to stop billing my credits card. I have filled out the contact form twice but have received an automated generated response both times. I do not know the passwords to his account and my son cannot remember as he has [redacted].Desired Settlement: Stop billing the credit card.

Business

Response:

Hey,We will contact the customer and try to resolve the issue.Regards

Review: I signed up with Spotify in January and cancelled in March. I continued to get charged 3 time a month starting in February of 2016. I cancelled in March and started to send emails over 15 emails and only received a few auto generated responses. I tried to call and contact the message board and have yet to receive a resolution to the problem and now ia m still getting charged and no one is contacting me. I have emails I have sent as well copies of my bill.Desired Settlement: I want a full refund of 109.89 a total of 11 charges between 1-**-2015 & 5-**-2015

Business

Response:

Hey,We will get back to the customer and investigate.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still have not returned all allmy money to me and have basically told me that they are only refunded four of them and if I want the rest to contact my bank

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,Customer is in conversation with our Fraud team.Thanks,

Review: I subscribed to an online music service, Spotify, to become a Premium member. I have not received acknowledgment from Spotify, and I am still not able to access Premium options. From looking at a forum concerning Spotify, it seems this issue is happening to a lot of other people.Desired Settlement: Upgrade me to premium, and respond to customer service emails from customers.

Business

Response:

Hi,I have replied directly to [redacted] to resolve this matter.Regards,[redacted]

Review: I have made repeated attempts to reconcile my account with Spotify. For 3 months now they have debited my account but I can't access any acct. that the charge is made for and they are unable to provide me with any account information. The only customer service they have provided is a customer posting of problems and solutions and an email address (no direct contact). They have responded to a couple of emails and requested the same information twice but have not responded with any substantive information or even responded to the the last several emails. I have tried corresponding with them for over a month now.Desired Settlement: I want an explanation of where said account that they are debiting me. Also, I want a refund for these charges and any such account with them to be closed.

Business

Response:

Hey there,We'll get back to the customer and try to resolve the issue.Thanks!

Review: I have been trying to cancel my spotify account for over a week. I signed up for a free trial and now I'm being charged for the monthly subscription. I have done everything that the website states to do and my account does not give me the option to cancel. I have contacted them by email 3 times with no response back. There are a lot of complaints from people with the same problem. There is also no way to contact them re this as there is no customer service phone number. There is a charge that shows to come out on 12/**/2014 and I do not authorize that to take place. My next step will be to cancel my debit card with my bank. They are scamming people with how hard it is to cancel.Desired Settlement: I would like the account closed ASAP and not to be charged any further, It would also be nice to be refunded the 15.00 I paid unknowingly while I have been trying to cancel. I would like an email stating it has been cancelled or PHONE CALL from customer service as I am not going to go back and forth with this company through email.

Business

Response:

Hey,We'll get back to the customer and attempt to resolve the issue.Thanks,

Review: I canceled my subscription with spotify and continue to be charged monthly $12.99. I attempted to contact Spotify with email and conact form provided through website, requesting for assistance and was advised to reach out via Spotify Community forum. The forum is a community discussion and is not a resource to resolve the issue.

I am not able to find my creditcard information on my profile, since I canceled my subscription. Unable to remove personal financial information.Desired Settlement: My desired outcome;

* to be refunded for two monthly pmts ($12.99) in the amount of $25.98.

* detailed proof that my credit card information was removed from system

Business

Response:

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. Thanks

Review: I was charged $9.99 for their premium account, despite not having one. I was informed that the only way to resolve the issue was to contact my bank to get the transaction details, or the charge will be recurring. So, I have to waste my time waiting on hold with my bank to fix a problem that I didn't cause. Not to mention that this problem was Spotify charging me for a service that I don't have on a credit card THAT I NEVER GAVE THEM... so essentially stealing from me. But hey, according to them, it's my problem.Desired Settlement: 1. Stop the recurring charges.

2. Find out how Spotify got a hold of my credit card information.

Business

Response:

Hello,I have contacted the user to investigate this matter further.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. FYI, my bank solved this issue for me, not Spotify.

Sincerely,

Review: I received my first charge by Spotify in April 2014. The charge was to a credit card that I know was not authorized. Now in August I find that this card has been charged after I've gone through all of the necessary steps to cancel the account in May. Not only has this card been charged again but also another card that I have with the same company has been charged. I will cancel both cards and I have disputed all charges put on those cards.Desired Settlement: Mainly to file this complaint alerting all consumers of their unscrupulous practices.

Business

Response:

Hi there,

I have contacted the customer directly regarding this complaint.

Kind regards

Spotify does not provide any contact numbers for customer service. It was very difficult to find any type of contact method on their site at all. Spotify only offers one contact method, and after searching for quite some time, I was finally able to send an email through a "comment" box. I feel this is very unprofessional and wrong considering the company is working with their customers credit/debit card information! I feel when you are dealing with consumer money, you should be legally obligated to provide a contact number for customer service to discuss at LEAST any and all billing issues. It is very unnerving to not have the ability to easily speak with a customer service representative when your money is involved. I had to jump through hoops to cancel my husbands account. The company made it very difficult to be able to do this and almost made me feel as I was being scammed in a way. This issue needs to be taken care of!

Review: I've been trying to get a hold of customer service all day, and heard nothing.Desired Settlement: I want my app fixed, or some sort of restitution.

Business

Response:

Hey there, Thanks for getting in touch. We're investigating it and will contact the customer directly to resolve the issue. Thanks for your kind attention. Have a nice day:)Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My credit card is charged by Spotify every month and I would like to stop this charge as I do not have an active account with this company. The phone number this company provided to [redacted] (my credit card company) is a non-working number. There is no way for me to contact this company by phone, email, or website (they don't provide any working contact information). The only way to reach out to them is by setting up an account with them, which I am not willing to do. This is a recurring monthly charged and as a consumer I suspect it is fraudulent as they do not provide any way for one to cancel the charges.My request to cancel this through my credit card is stuck in red tape because they cannot get ahold of this company.If you search on the internet, there are many individuals that have encountered this situation with this company.Desired Settlement: The company should be required to provide working contact information to individuals (including me) that they are charging and receiving payment from. Published contact information, not contact information hidden behind a required customer sign up.Ultimately, I would like to get the (working) contact information for this company so I can get them to stop charging me.

Business

Response:

Hello,I have located a recent email from the customer, and I am now replying to them directly to get to a resolution for this issue.Regards,[redacted]Spotify[redacted]

Review: I had just noticed on our bank statement that we had a charge from Spotify. After contacting the bank, this charge has been occurring since April 2013. I've tried contacting Spotify by email multiple times. I've received a reply twice. Both times they will email me back a few times but after a few replies, contact will end. I received another statement in the mail today and the charges were on there once again. I called the phone number for Spotify that was on our bank statement and it says that I need to contact them by email. We've been charged $10.59 twice a month since April 2013. I need to get this resolved ASAP.Desired Settlement: I should be refunded the $21.18 a month since April 2013. In total that would be $677.76.

Business

Response:

Hey, Thank you for sending this to us. We'll get back to the user with a solution.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They refuse to reutrn our money and refuse to stay in contact with me to understand the situation. I get the same exact response from them time after time. I have been in contact with Spotify briefly since contacting the Revdex.com. They still will not refund me the money they have taken from me. When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money. However, here's still the problem. The email addresses that are under my husbands name are not our email addresses. When I log in our Spotify, we each have an account under our email addresses ([redacted] and [redacted]) that are FREE. Therefore, someone has created 2 fake email addresses and taken our bank account number to create the 2 Spotify premium accounts. So they have stolen money from us and will not return it. They will not respond to me when I try to explain that someone has created fake email addresses. I have all of the emails from Spotify if you would like them. I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing. But at one point in one of the emails, they said they were going to contact me by phone, but never called. In fact, that happened twice that they said they were going to call and never did. They have stolen a lot of money from us and we would really like to have it back. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got an email again saying that the complaint account was closed. I replied to the email last so it shouldn't have been closed on my end. Any help with this is appreciated. I still have yet to receive the 6 months worth of payments that I was told I would receive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We have responded to the user on February [redacted] 2016 confirming that a total of 6 refunds have been issues. We will not be refunding any more than this. Thanks,