Spotify

Review: I found my credit card was charged for $9.99 in Janurary ** and again in February [redacted]. I only have one free account with them and never used their premiere service. I also checked the free account I have and it doesnt show that I have a paid service activated. I have never gave spotify my credit card number and never authorized any charge to my account. I believe they charged my account illegally and they aquired my credit card number information illegally. I checked online forum and I found that I was not the only one, they must have done this to a lot of customers

At the same time, they dont even have a customer service phone number so I dont even know whom I can talk to with this issue.Desired Settlement: Apology and refund. I will ban this evil company from any of my credit card

Business

Response:

Hello,We are unable to locate any accounts using the information provided with this message. We have contacted the customer directly with the email address provided in order to better investigate this issue. Regards,[redacted]

Review: they advertise 0.99c for 3 months I went ahead and took there offer. when I look at my statement ive been charged $2.04 not 0.99. when I try and contact the company there is no valid phone number to contact for customer support. I am extremely annoyedDesired Settlement: I want my money back and now I should be entitled to a year free or they can speak with my lawyer. we will be looking into sueing them for false advertisement/ stealing my money I agreed to 0.99c not 2.04 they stole 1.05 from me and who know how many other folks

Business

Response:

Hey,We will get back to the customer and try to resolve the issue.Thanks,

I contacted spotify and told them that my account was being charged twice for service. They only refunded me one of the payments and switched my account to free, but if they switched my account to free, they should have refunded both payments. I kept showing them pictures of my account and they were saying that they were not really taking the money out but it was an issue with my bank. I then showed them again that they requested the money and it was taken out. So they refunded both things back and switched my account to free. The very next month they were still charging my account twice. They did not want to refund me the money until I told them that my account should have never been charged and showed them where they had said to switch my account. They then told me that they were going to refund my money but never did, which caused my account to go into the negative and fees to be accrued on my bank account. Then they claimed they needed some information in order to refund the money back but I had already given them the info because that's how they did my original refund. I have the e-mails to prove everything.

Review: Opened a Spotify account. Had numerous issues login in from the start. Attempted to reset password. Unable to do so. Kept referring me to a [redacted] login. I do not use FB. Attempted a plethora of times to resolve. Continually referred to Spotify website to resolve my issues. After numerous attempts I got fed up and wanted to simply cancel my account. I cannot cancel my account because I cannot log in. I cannot reset my password. There is no customer service. No number to call for help. Just boiler plate emails directing me to their website to resolve the issues. To that end I'm being charged every month on my credit card and can't cancel my membership because I cannot log in. It's appalling a Co. has zero respect for their customers. After several attempts to speak with a representative in the company. I had no option but to file a complaint.Desired Settlement: Cancel my account. Reimburse all membership fees. Have a representative of Spotify call me to verify the aforementioned.

Business

Response:

Hi there,

Sorry to hear about your troubles,

For your reference you are able to contact us for support here [redacted] or can send an email to [redacted]

You have stated here that you do not use [redacted], however there has been an account created here through [redacted] under your name. [redacted]

To login all you have to do is login using your [redacted] credentials, I can cancel this account for you however I can see that the last time you logged in and used the service was on [redacted] September on an iOS device, as a result I am unable to offer a refund.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again this is the same boilerplate response Ive been getting after numerious attempts to contact the Co. I DO NOT USE [redacted]!!!!!!! I CAN NOT LOGIN USING **!!!!! Please stop referring to ** login. Can I please speak with a rep from you copmpany. 6th request. This back and forth via email is time consumiong & a waste of time. This issue could have been resolved in a 5 min phone call. Please cancel my account. Please reimburse all charges to my AMEX card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,

We'll respond to the customer to try and resolve the issue.

Thanks,

Review: I attempted to try the Spotify trial the only one at the time was the one that you pay for only after the initial trial period you had to give them your card, then you would cancel it. Not even a month went by and I canceled everything, the last 5 months they have been taking out 9.99 every single month for the last 5 months, I did not give this company permission to take any money from my account in fact I don't have an account it was deleted I can not cancel, there is no place to go on the site to cancel, no customer phone number, nothing they say to cancel, it takes you to [redacted], I'm furious and this company is fraud and steeling from people, numerous complaints, they just opened a new office in NY with pool tables, lounges, it looks like a [redacted] office, I guess so they are taking peoples money..this is fraud and unauthorized charges, I want my money refunded for 5 months that is $50.00 I will file a suit if this is not settled.Desired Settlement: I want them to stop taking my credit card and refund me the money they have been taking for 5 months $50.00

Business

Response:

Hi there,

I will get back to the customer privately, due to some sensitive data.

Kind regards

Review: I have made repeated attempts to reconcile my account with Spotify. For 3 months now they have debited my account but I can't access any acct. that the charge is made for and they are unable to provide me with any account information. The only customer service they have provided is a customer posting of problems and solutions and an email address (no direct contact). They have responded to a couple of emails and requested the same information twice but have not responded with any substantive information or even responded to the the last several emails. I have tried corresponding with them for over a month now.Desired Settlement: I want an explanation of where said account that they are debiting me. Also, I want a refund for these charges and any such account with them to be closed.

Business

Response:

Hey there,We'll get back to the customer and try to resolve the issue.Thanks!

Review: I subscribed to an online music service, Spotify, to become a Premium member. I have not received acknowledgment from Spotify, and I am still not able to access Premium options. From looking at a forum concerning Spotify, it seems this issue is happening to a lot of other people.Desired Settlement: Upgrade me to premium, and respond to customer service emails from customers.

Business

Response:

Hi,I have replied directly to [redacted] to resolve this matter.Regards,[redacted]

Review: I signed up with Spotify in January and cancelled in March. I continued to get charged 3 time a month starting in February of 2016. I cancelled in March and started to send emails over 15 emails and only received a few auto generated responses. I tried to call and contact the message board and have yet to receive a resolution to the problem and now ia m still getting charged and no one is contacting me. I have emails I have sent as well copies of my bill.Desired Settlement: I want a full refund of 109.89 a total of 11 charges between 1-**-2015 & 5-**-2015

Business

Response:

Hey,We will get back to the customer and investigate.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still have not returned all allmy money to me and have basically told me that they are only refunded four of them and if I want the rest to contact my bank

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,Customer is in conversation with our Fraud team.Thanks,

Review: My son had a Spotify account and has suffered a [redacted]. I want Spotify to stop billing my credits card. I have filled out the contact form twice but have received an automated generated response both times. I do not know the passwords to his account and my son cannot remember as he has [redacted].Desired Settlement: Stop billing the credit card.

Business

Response:

Hey,We will contact the customer and try to resolve the issue.Regards

Review: I canceled my subscription months and they keep trying to take the 9.99 out of my checking out .. They tried again and succeededDesired Settlement: Refund of my money

Business

Response:

Hey,We have checked the customers account and we're not able to find any cancellation attempts. We will get back to the customer and try to settle this dispute.Thanks!

Review: I tried to subscribe to spotify for there student discount. It wouldn't take the form of payment that I wanted so I used a different form of payment. I got through to the next page that asked for my school info for the student discount and they gave my school as an option but when I clicked on it they said it wouldn't work. Now they have charged my account twice and I don't have a subscription with them.Desired Settlement: I want the money refunded to my account. Both charges of 4.99. Or I want to be able to access the subscription I paid for.

Business

Response:

Hello there,Thank you for sending this over. I'll get back to the customer with the solution.Best,

Review: I paid for a 1 month subscription of $9.99 for the month of Jan-Feb and I was double charged, $9.99 once under a instant payment method and an additional $9.99 separate charge under a recurring payment for the month of January I was charged twice on two separate transactions for a total of $19.96. on the same day. I attempted to resolve this dispute but have been ignored with no response.Desired Settlement: I am requesting a refund of $9.99 for the overcharged amount to be refunded.

Business

Response:

Hi there,Thanks for sending this over. We'll reach out the customer directly about this.Regards, [redacted] Executive OfficeSpotify Customer Support

Spotify does not provide any contact numbers for customer service. It was very difficult to find any type of contact method on their site at all. Spotify only offers one contact method, and after searching for quite some time, I was finally able to send an email through a "comment" box. I feel this is very unprofessional and wrong considering the company is working with their customers credit/debit card information! I feel when you are dealing with consumer money, you should be legally obligated to provide a contact number for customer service to discuss at LEAST any and all billing issues. It is very unnerving to not have the ability to easily speak with a customer service representative when your money is involved. I had to jump through hoops to cancel my husbands account. The company made it very difficult to be able to do this and almost made me feel as I was being scammed in a way. This issue needs to be taken care of!

Review: I was charged $9.99 for their premium account, despite not having one. I was informed that the only way to resolve the issue was to contact my bank to get the transaction details, or the charge will be recurring. So, I have to waste my time waiting on hold with my bank to fix a problem that I didn't cause. Not to mention that this problem was Spotify charging me for a service that I don't have on a credit card THAT I NEVER GAVE THEM... so essentially stealing from me. But hey, according to them, it's my problem.Desired Settlement: 1. Stop the recurring charges.

2. Find out how Spotify got a hold of my credit card information.

Business

Response:

Hello,I have contacted the user to investigate this matter further.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. FYI, my bank solved this issue for me, not Spotify.

Sincerely,

Review: I've been trying to get a hold of customer service all day, and heard nothing.Desired Settlement: I want my app fixed, or some sort of restitution.

Business

Response:

Hey there, Thanks for getting in touch. We're investigating it and will contact the customer directly to resolve the issue. Thanks for your kind attention. Have a nice day:)Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received my first charge by Spotify in April 2014. The charge was to a credit card that I know was not authorized. Now in August I find that this card has been charged after I've gone through all of the necessary steps to cancel the account in May. Not only has this card been charged again but also another card that I have with the same company has been charged. I will cancel both cards and I have disputed all charges put on those cards.Desired Settlement: Mainly to file this complaint alerting all consumers of their unscrupulous practices.

Business

Response:

Hi there,

I have contacted the customer directly regarding this complaint.

Kind regards

Review: I have been trying to cancel my spotify account for over a week. I signed up for a free trial and now I'm being charged for the monthly subscription. I have done everything that the website states to do and my account does not give me the option to cancel. I have contacted them by email 3 times with no response back. There are a lot of complaints from people with the same problem. There is also no way to contact them re this as there is no customer service phone number. There is a charge that shows to come out on 12/**/2014 and I do not authorize that to take place. My next step will be to cancel my debit card with my bank. They are scamming people with how hard it is to cancel.Desired Settlement: I would like the account closed ASAP and not to be charged any further, It would also be nice to be refunded the 15.00 I paid unknowingly while I have been trying to cancel. I would like an email stating it has been cancelled or PHONE CALL from customer service as I am not going to go back and forth with this company through email.

Business

Response:

Hey,We'll get back to the customer and attempt to resolve the issue.Thanks,

Review: My credit card is charged by Spotify every month and I would like to stop this charge as I do not have an active account with this company. The phone number this company provided to [redacted] (my credit card company) is a non-working number. There is no way for me to contact this company by phone, email, or website (they don't provide any working contact information). The only way to reach out to them is by setting up an account with them, which I am not willing to do. This is a recurring monthly charged and as a consumer I suspect it is fraudulent as they do not provide any way for one to cancel the charges.My request to cancel this through my credit card is stuck in red tape because they cannot get ahold of this company.If you search on the internet, there are many individuals that have encountered this situation with this company.Desired Settlement: The company should be required to provide working contact information to individuals (including me) that they are charging and receiving payment from. Published contact information, not contact information hidden behind a required customer sign up.Ultimately, I would like to get the (working) contact information for this company so I can get them to stop charging me.

Business

Response:

Hello,I have located a recent email from the customer, and I am now replying to them directly to get to a resolution for this issue.Regards,[redacted]Spotify[redacted]

Review: I canceled my subscription with spotify and continue to be charged monthly $12.99. I attempted to contact Spotify with email and conact form provided through website, requesting for assistance and was advised to reach out via Spotify Community forum. The forum is a community discussion and is not a resource to resolve the issue.

I am not able to find my creditcard information on my profile, since I canceled my subscription. Unable to remove personal financial information.Desired Settlement: My desired outcome;

* to be refunded for two monthly pmts ($12.99) in the amount of $25.98.

* detailed proof that my credit card information was removed from system

Business

Response:

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. Thanks

Review: I was not please with the company spotify offered they over charged my account so I canceled my subscription on 01/**/2015 and they still charge me on 02/**/2015 I contacted them via Email (which is the only option they give you.) they have no customer service phone number that I can speak with someone to rectify this problem, I emailed them many times they responded a couple of times and then they just stopped responding. I trusted this company to be honest they haven't .Desired Settlement: a for spotify to give me a full refund. and delete me from their payment records.

Business

Response:

Hi,I have been in contact with [redacted] directly and this should now be resolved.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

until they refund the monies back into my account like spotify promised within 3-4 days I do not accept this matter as being resolved, I have been trying to get this matter resolved with spotify for a month and they have broken their word over 20 times so until I have the full refund deposited back into my account than I do not consider this matter resolved. thank you Revdex.com.

[redacted] Spotify [redacted] (I can see this second account was accidentally created and when you signed up in October you first signed up on the [redacted] account and probably logged into your account with username [redacted]' realised you didn't have premium and sign up again on this account.Due to this I have refunded all 4 payments made on the second account, which you will receive within 3-5 working days. I would like to close the second account to save future confusion, can you confirm this would be okay?)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,The refunds have been processed our end, but may need to wait to clear with bank. This can take 3-5 working days.I will contact the customer directly to ensure these refunds have processed successfully. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. Revdex.com. thank you for your prompt help.