Spotify

I found a fraudulent charge on my credit card bill from ADY Spotify USA for $9.99 on * Jan 2015. I do NOT have a Spotify account and there is no way to contact them without signing in and giving additional information. There is an online form I found in their community forum, which is NOT a path to resolution of any problems. I had to contact my credit card company to dispute the charge, and they immediately transferred me to the fraud department, because they said they are finding this charge on several customer accounts who do not use Spotify. I have to cancel my current card and be issued another. Now I have to update numerous auto-pay sites, all because of this fraudulent charge from Spotify.

Review: My son is a University student signed up for Spotify service. Its supposed to be $4.99/month, but they have been charging $9.99/month for last year. He tried to get them to correct it to no avail. They have NO way of contacting a live person, their help points you into circles with their FAQ and Community forums or a contact form which loops you back around again. You contact the number on your [redacted] statement - ###-###-#### - and again, it refers you into the loop, with no way of getting to someone to resolve the billing issue. The community forum has users complaining of the same issue.

We stopped a payment, which they quickly cancelled the service - and so now we can resign up and hopefully get the right pricing. But we had asked in the contact form to be reimbursed the incorrect billing of $5/mth for the last year. But nothing. Frustrated a company can work in this manner, not allowing access to get billing issues resolved.

Poor business practices and needs to be recorded.Desired Settlement: I would like the over charges for the last year credited back to his account, and the correct billing in place moving forward. AND, I would like an option to get someone in customer service to assist with issues like this.

Business

Response:

Hi, We'll try to resolve the customers issue and get back to them as soon as possible. Thanks,

Review: I am locked out of my account I emailed the support team for spotify to help me get into my account. I gave them all the information they needed to look up my account and I havent heard anything back from them. Its been a week since that I havent been able to get into my account that I m paying for.Desired Settlement: To get my information and be able to log into my account thats all I want. I am paying for it and would love to use again.

Business

Response:

Hi There,I will contact the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Review: I cancelled my subscription and I have a conformation email. Yet still being charged. Getting no replies to emails and finding out this is a normal practice for this company. How can this be? How are they still in business and causing so many problems for people. I was also charged by my bank a 30 overdraft fee. And no end in site. I am on food stamps I am going through hard times and these thieves have stole my money and from what I have read on line they will continue and there is nothing I can do. How?Desired Settlement: I want them to return my money. And to not charge me anymore.

Business

Response:

Hello, I will respond to the customer and help resolve their issue.

Review: I started a recurring payment monthly account with spotify in July 2014. I was billed $9.99 from my checking account on July [redacted] for the month of August. I was then charged $9.99 on July [redacted]. The same thing happened in August and September before I looked at my bank account and realized the double billing. I contacted spotify via the contact form on the website, as the phone number on my bank statement is an automated response directing me to submit a form. The form was submitted regarding my billing issue on September **, 2014. I received an auto-generated response that it it been received and the matter would be looked into. This email did not go to my junk folder, so I can receive their emails. I submitted a second form on October [redacted], with the same response back to me. I sent another form today, and copied and pasted the first two responses from Spotify. I have not received a reply yet. Today my bank account was again double billed for the month of November. At this point I have cancelled my subscription, which will become effective on November [redacted]. I have included the auto generated responses in chronological order for the record as well.

SEPTEMBER [redacted] 2014 AUTO-GENERATED EMAIL RESPONSE

Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

My card on file has been charged twice for Spotify on two different dates in the months of July, August, and September. The charges are on my bank statement on the [redacted] and the [redacted] of each of the months listed above. I am the only one with a Spotify membership in my house. I would like a refund of the charges to be credited back to the card on file for my account. Thank you. [redacted]

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

If you need immediate help, please check out The Spotify Community [redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

You can also check out our Help pages [redacted]. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features.

For any major service issues we’ll keep you in the loop via our [redacted]:

Kind regards,

Spotify Customer Service Team

Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.

For your reference this is Case #: [redacted]

OCTOBER [redacted] 2014 AUTO-GENERATED EMAIL RESPONSE

Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

This is the second time I have contacted you regarding being charged twice on separate dates. The following was copied for your auto-reply:

For your reference this is Case #: [redacted]

Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

My card on file has been charged twice for Spotify on two different dates in the months of July, August, and September. The charges are on my bank statement on the [redacted] and the [redacted] of each of the months listed above. I am the only one with a Spotify membership in my house. I would like a refund of the charges to be credited back to the card on file for my account. Thank you. [redacted]

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

At this point it has been over 15 days since I contacted Spotify about the double charge. I do not want to be double charged again at the end of October. Please resolve this issue and credit my account on file for the overcharges. Thank you. [redacted]

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

If you need immediate help, please check out The Spotify Community [redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

You can also check out our Help pages [redacted]. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features.

For any major service issues we’ll keep you in the loop via our [redacted]:

Kind regards,

Spotify Customer Service Team

Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.

For your reference this is Case #[redacted]

OCTOBER [redacted] 2014 AUTO-GENERATED EMAIL RESPONSE

Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

THIS IS THE THIRD FORM I HAVE SUBMITTED FOR THE SAME ISSUE. I SENT A FORM ON 9/** AND 10/**. MY BANK ACCOUNT IS NOW BEING CHARGED A DOUBLE BILLING FOR NOVEMBER AS WELL. I HAVE CANCELLED THE SUBSCRIPTION, AND DEMAND A REFUND FOR THE DOUBLE CHARGES FOR THE PAST 4 MONTHS BE CREDITED TO MY CARD ON FILE. THE ONLY RESPONSE FROM SPOTIFY WAS THE AUTO GENERATED ONE. PLEASE CONTACT ME TO RESOLVE THIS ISSUE. Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

This is the second time I have contacted you regarding being charged twice on separate dates. The following was copied for your auto-reply:

For your reference this is Case #: [redacted]

Hi there,

Thanks for getting in touch.

Here's what we got from you:

Paying for Spotify

I’ve been charged twice

Not sure if I have two accounts but I was charged twice

My card on file has been charged twice for Spotify on two different dates in the months of July, August, and September. The charges are on my bank statement on the [redacted] and the [redacted] of each of the months listed above. I am the only one with a Spotify membership in my house. I would like a refund of the charges to be credited back to the card on file for my account. Thank you. [redacted]

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

At this point it has been over 15 days since I contacted Spotify about the double charge. I do not want to be double charged again at the end of October. Please resolve this issue and credit my account on file for the overcharges. Thank you. [redacted]

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

If you need immediate help, please check out The Spotify Community [redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

You can also check out our Help pages [redacted]. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features.

For any major service issues we’ll keep you in the loop via our [redacted]:

Kind regards,

Spotify Customer Service Team

Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.

For your reference this is Case #[redacted]

© 2014 Microsoft Terms Privacy & cookies Developers English (United States)

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add [redacted] to your spam filter's whitelist.

If you need immediate help, please check out The Spotify Community [redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

You can also check out our Help pages [redacted]. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features.

For any major service issues we’ll keep you in the loop via our [redacted]:

Kind regards,

Spotify Customer Service Team

Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.

For your reference this is Case #: [redacted] © 2014 Microsoft Terms Privacy & cookies Developers English (United States)

OCTOBER [redacted], 2014 CANCELLATION CONFIRMATION EMAIL

You have cancelled your Spotify subscription?

You have cancelled your Spotify subscription

Spotify ([redacted]) 9:39 AM Keep this message at the top of your inbox Newsletters

To: [redacted]

Spotify

You have cancelled your Spotify subscription.

Hello [redacted]We thought you’d like to know that you have successfully cancelled your Spotify subscription. It will become inactive on 2014-11-** 21:53 UTC.We’re sorry to lose you as a subscriber, but you can come back to Spotify any time you like. Just go to your account and re-subscribe.Desired Settlement: I would like my bank account on file with Spotify to be reimbursed the $40.00 I was overcharged due to their double billing practices for the months of August, September, October, and November of 2014.

Business

Response:

Hi There,

I will look into the customers history and figure out what's going on.

I shall then contact them directly to sort this out.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This does not solve my complaint as nothing was mentioned about the refund of 4 months of premium service for $39.96. Spotify has contacted me after checking into the account. I have included the email from the customer service rep [redacted], and my reply to her.

My reply to this email is as follows:

[redacted] 8:28 PM

To: [redacted]

[redacted]-Although you can resolve the issue by deleting one of these accounts, your email does not mention the refund of $39.96 back to my card on file. If logging in through [redacted] is given as an option, it should state that doing so will create a second account "accidentally" that will cause a double billing of services. Regardless, the second account was unusable by me and was impossible to delete and stop payment without contacting the Revdex.com after my three attempts to contact Spotify were ignored. As stated in my emails and complaint to the Revdex.com, I am requesting a refund of the four months of charges for premium service that were applied to my card through the [redacted] account. Please respond regarding the status of a refund.

I am now waiting for the reply from Spotify.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi There,

I had already responses to the customer telling them they would get their refund once we confirm the details we requested.

Review: I had contacted Spotify originally back in august to cancel my subscription and they had emailed me back with my information and I figured that it was going to be canceled in September. Well fast forward to October it still was not cancelled and I had emailed them again that my subscription has still yet to be cancelled and they did refund my $9.99 for the month of October and told me they were going to give me 1 month of premium for free and that my membership would be cancelled. Well just like clock work today on November**, 2014 9.99 has came out again. So now I want my money from September as well and November to be refunded and proof that my credit card information is no longer on file. This is horrible quality customer service and from what I can tell I m not the only one having trouble contacting them.Desired Settlement: $19.98 two months worth of service that I had previously tried to get cancel after contacting them in august to cancel but was charged for September. Also I want a screenshot proof that my credit card information is deleted. I understand that it has to be on file for auditing purposes but I do not want it anywhere on a computer screen.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company had contacted me today and told me that they have received my Revdex.com complaint and guaranteed me that the money will be back in my account under the conditions that we agreed upon. THey did say that they had received my emails but never told me why they had lied to me and never got an explanation. Thank you and if I had not contacted the Revdex.com about this situation I do not believe that it would have been solved.

Sincerely,

Review: Spotify has been charging my checking account 9.99 for 5 months now without authorization. I have tried contacting them about cancelling my account and they have not helped me at all. There are at least 2 accounts under my name and the one with my card info I can not log into. I have asked for their help multiple times and have received the run around. they have no way of calling them to talk to an agent who can help me and only have online email. I want this to stop! When I ask for help they tell me its this login or this other login. The fact is I can not get in and they are just taking my money for a product I don't use. I have already contacted my bank to see how I can stop the problem. Please help me in getting in contact with these people. they have no desire to help. how can it be a business when the number they have listed doesnt lead you to no where.Desired Settlement: I want my money refunded and for them to stop withdrawing from my account.

Business

Response:

Hi there,

I have read through the correspondence with yourself, I see no willingness to un help, could you please outline this in specific so I can address where you feel to be neglected as a customer.

Spotify do not operate a phone support line, however do support via email, twitter, Facebook and forums.

The agents here are trying to find the charges for you, however this does mean answering a few questions as you would have done over the phone, just via a different medium.

To resolve this case, we will need to find out where the charge is coming from so we can refund you any money and cancel the subscription. This does mean answering the question from my colleagues.

Would you prefer if I continued on that thread?

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like them to either email me these questions. I have not received any "thread" from them or any contact.

Sincerely,

Review: I paid for a month service at a rate of 12.99 on September **. On October ** I received an email telling me there was a billing problem and my service was terminated because of non payment. I still had five days remains in the billing cycle and emailed the company along with iTunes to inform them. There has been no resolution or responsive email in regards to what I awesome an error.Desired Settlement: I would like my service restored or a refund.

Business

Response:

Hello, The customer's subscription renewed on the [redacted] of every month, not the [redacted]. The last payment made on the user's account was on 2015/[redacted]17, therefore her monthly subscription ran out on 2015/**/17. It could be that she received a receipt from [redacted] on the [redacted], leading her to believe that's when the payment was made. We've contacted the customer letting her know the above information. Thansk,

Review: I cancelled my Spotify subscription (attached to my work email at [redacted]) and have not been repaid for fees erroneously charged to my credit card after the cancellation. Moreover, I was double charged the 9.99 fee in January, triple charged the 9.99 fee in March. Spotify continued to charge my credit card a 9.99 fee in April, May, June, July (I cancelled the service in April).

Not only did Spotify overcharge me in months that I did request the services, the company continued to charge monthly fees after service cancellation. I am owed $89.91 and have been unable to resolve this issue with a Spotify representative - [redacted] - [redacted], [redacted]Desired Settlement: I am owed $89.91 from Spotify for erroneously double and/or triple billing my credit card for fees and for continuing to charge my credit card after cancellation.

Business

Response:

Hi There,

I'm sorry to see this customer has had issues with their payments.

I shall contact them directly and see what we can do to help get this sorted.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Spotify representative assigned to my case was unable to resolve and/or address my complaint related to Spotify overfilling my credit card on multiple occasions.

Despite providing the requested information (e.g., multiple credit card statements noting the overpayments, detailed account information, etc.), Spotify was not only unable to determine why I was overcharged - in some cases twice or three times in a month - and did not issue a full refund for erroneously charging my credit card with multiple monthly fees over the course of half a year. The company's communication system throughout this process was also disappointing in that their customer service unit is unable to track account information across billing/account platforms.

I was overcharged almost $100 dollars in overpayments, both during and after canceling my subscription service, and find the company's failure to respond to this issue to be unacceptable. I encourage all subscription holders to review their credit/bank statements thoroughly to ensure proper fees are being attributed. Moreover, I encourage new customers to review Spotify's Revdex.com history, which includes numerous complaints re billing/account issues, before considering their service. Given the number of music-related services on the market place, it is simply bad business for a company to both overcharge its customers and later fail to address the problem.

Thank you,

Business

Response:

Hi There,

We have responded to the customer explaining that the extra payments were being made on a second account that the customer had created.

We have issued a refund of 3 moths as a gesture of goodwill.

We believe this issue is now resolved.

Regards,

Review: SPOTIFY NEEDS A PHONE NUMBER. If they can charge my payment method 3 times in one month totaling 70 dollars, Spotify should have the money to answer a phone when I want to resolve a problem instead of waiting 24 hours for each response, more than likely it will take days to resolve it. And that puts me in a financial bind. All of this is so ridiculous. I'm reporting this business to the Revdex.com to let Spotify know, you do not better serve your customers through online messages, it is just cheaper and more impersonal for you if you don't actually have to talk to the people you are so eager to take money from.Desired Settlement: There are 3 charges from this business on my account and I cannot afford to pay 70 dollars in one month for music. The usual fee should be 10 dollars. How can this be right?

Business

Response:

Hey,We have a continued conversation with the customer and we're investigating the two charges.Awaiting on customers response.Thanks!

Review: We had signed-up for their free music service a year and a half ago. It turns out that they have been charging us for the service on our FREE account the whole time. The reason it took so long to find out is because my wife had signed-up for it and didn't tell me so I never knew to check for the charges. When I saw them, I tried to cancel them 3-4 times on their web site, every time it said it was down for repair, and the only phone number they have tells you to go on-line with any issues. Well, I have tried that and their system does not let you do anything. I not sure what to do next..... call a lawyer.....?Desired Settlement: Stop the monthly charges and refund me what they have already charged me for the past year and a half !!!

Business

Response:

Hi there,

We have responded to the customer today - we haven't yet been able to locate a Premium account so once we do we will get this sorted.

If you have any questions, please do not hesitate to reach out to me.

Kind Regards,

Spotify does not give a customer service number with which a customer can call. I cannot get a hold of this company to get a refund because I did not use their product and I have no intention of using their product. As soon as I saw the charge, I tried to get a hold of the company to cancel this transaction, and I immediately cancelled the service on their website. I searched their website, as well as their "help" website, and I could not find anything on how to get my money back. I was never notified beforehand, like I have set up with all my other online charges, via email or text that my account was about to be charged. I cannot find an email option on their website in my account area to be notified by email or text that my payment account is going to be charged. They do not have anything for the consumer as such. The number listed in my payment account by the charge is **SSN**, in which I get a busy signal in every attempt of calling. One time my call went through, but I found it to be Spotify's sweepstakes number for people to call in order to win whatever Spotify's radio is advertising as a prize.

Review: I've cancelled my subscription to Spotify Premium twice now (once at the end of April, and once again in May) and have continued to be charged for a monthly subscription. There is no way to contact the business, and no way to remove my credit card so that they can't keep charging me. And today I have clicked to cancel my subscription for the third time because after I thought I had already dealt with the problem and cancelled for the second time back in May, I saw yet another charge on my credit card from Spotify for the month of June. I am extremely frustrated because as I've said, there is NO contact information for email or phone ANYWHERE, and I have confirmed cancellation of my subscription three times and continue to be charged!Desired Settlement: I want my subscription cancelled and I want a refund for the month of June ($9.99). I would also like a refund for the month of May (another $9.99) since I also tried to cancel my subscription in April.

Business

Response:

Hey,We will take a look into this and get back to the customer.Thanks,

Review: Spotify continually charges citizens regardless of cancellations. Spotify refuses to acknowledge cancellations. Spotify last charged me in December, I complained and cancelled again - I had cancelled May [redacted] before that, then they randomly started billing again....now, 3 months later...they randomly charge me again. When I look to contact them all I get in an auto-bot web form with no real recompense way to get my money back for services I did NOT authorize. Do you know what?

I am not the only one - a quick web search brings:

This means that the Revdex.com really really needs to step in on behalf of U.S. consumers and investigate Spotify and STOP it from continually charging people - or issue a much larger, more visible warning to U.S. consumers that this company is NOT legitimate as it will NOT follow U.S. practices. The fact that this very issue is so prevalent all over web means it is a very strong consumer issue - a repeated, dishonest tactic by the business. This type of practice is NOT OK in the United States.Desired Settlement: They need to refund the money they charged me and find a way to FIX this issue of repeatedly billing consumers who did not request it.

Business

Response:

Hello,The customer was replied to by a colleague of mine, and a refund has been processed to the customer earlier today. Regards,[redacted]

Review: I have been charged 4 consecutive months for spotify when I have not had access to the premium service. Even though every month my account has been charged the $9.99 fee, my account remains a "free" account. Any other account attached to credit card is fraudulent and I have sent a form to their website twice with no response. The help form seems to be the only way to contact them and they do not respond to it. My account was charged again on 1/** and I still do not have access to the service. I DO NOT want this service any longer. I want my money back and I have no other way that I can see to contact them directly about this.Desired Settlement: $40.00

Business

Response:

Hello,We are unable to locate an account linked to this email address, so we are contacting the customer to locate this account. Once we have that, we will be able to proceed accordingly.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted by Spotify about the issue and they sent me a list of requirements to resolve the issue. After I got the information they requested they stopped replying and it has now been 4 days since we spoke on the [redacted] and my emails haven't been returned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We required some additional assistance in regards to searching for an account with these details, that sadly took a while to receive. We have now located the source of these payments and refunded the desired payments to the customer after verifying the claim.Regards,[redacted]Spotify[redacted]

Review: Recieved promotional ad/e-mail to my gmail account **-july-2014 for free month of premiem service from Spotify for music downloads and signed up. I did not care for thier service due to trouble downloading and service connection issues,so I cancelled service with them and even uninstalled the app. from my phone.

On the date of **-april-2015...I notice two separate charges on my debit/bank account...each in the amount of $9.99 for a total of $19.90.I contacted my bank and was told both charges were generated from Spotify and was given the contact number for them(###-###-####).I attempted to call the number four times and each time recieved the general message"This number is unavailable".I called my bank and removed all my funds in fear of more unauthorized charges.

I then went online to Spotify to see if I could contact customer service.Impossible to find an actual phone number of course,so tried to find my "so-called" account....a internet navigational nightmare. I was unable to find my account because I had no idea how to sign into an account that wasn't suppose to exist.I had no idea what to type in for a user name or password.I was finally able however to sign in using my [redacted] account,but another nightmare searching for customer contact information.I did find my way to the cancellation section and cancelled...AGAIN!!!

This morning (**-april-2015), I had an e-mail in my hotmail account([redacted]) from Spotify that stated that there was a problem with my Spotify account and that my "premium payment failed and not to worry.We'll try again over the next few days.".

Outraged about all of this...I live on Veterans disabilty pension and cannot afford these unauthorized charges!!!Don't get why I'm being at all let alone three times in one week!Desired Settlement: Refund/return both debit charges totaling $19.90 back into my debit/bank account and stop charging me for a subscription/membership/whatever that doesn't/shouldn't exist in the first place!

Business

Response:

Hey,We have responded to the customer in an attempt to resolve the issue. Currently waiting for response.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been told via e-mail by spotify customer support that I will be refunded the charges that were applied to my account...I have only recieved one of the four refunds due to me.This will only be resolved when these funds are returned into my debit/bank account. Thank you.

[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,This case has been resolved. All charges were refunded and subscriptions have been cancelled. Customer will no longer be charged. Awaiting customer's response.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sorry about the caps, but . . . I NEVER SIGNED UP FOR THEIR SERVICES!!! AND THIS BUSINESS STARTED CHARGING MY CREDIT CARD!!! WHO DO THEY THINK THEY ARE THINKING THEY WILL GET AWAY WITH THIS??? Then when you [redacted] the problem (unauthorized charges) they have multiple complaints!! I had to flipping CANCEL MY CREDIT CARD AND GET A NEW ONE! That is very inconvenient because now I have to manually notify various companies of my new credit card #. THEN WHEN YOU CALL TO ASK ABOUT SAID CHARGES IT IS JUST A RECORDING DIRECTING YOU TO THEIR WEB-SITE. Then, on the Web-site there is no place to complain. All you do is post in a "Community Forum" which many others have done about the SAME PROBLEM. They make it a Catch-22.Desired Settlement: I want an explanation from them of HOW THEY OPENED AN ACCOUNT FOR ME W/O AUTHORIZATION, HOW THEY GOT MY CREDIT CARD INFORMATION, and then a REFUND IN CASH OF THE MONEY THEY CHARGED ME. I say CASH because you know they would probably issue a fraudulent check that would bounce.

Business

Response:

Hey,We'll investigate and get back to the customer.Thanks,

Review: Hello,

I downloaded the spotify free service on my kindle last year. I upgraded to the premium service in June 2014 for a 30-day free trial, then $10/month if not cancelled. I forgot to cancel the service and remembered when I was charged. I cancelled around August and was no longer able to use the premium service. This service allowed me to download music that I could play anywhere. The free service only was available with internet access. In October I noticed I was charged twice again, so I immediately sent them an email. They responded that they were looking into it and never responded! This is the case number I was provided with:

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Spotify Case #: [redacted] I cancelled my account but was still charged [redacted]?

So then in November I was charged again and I sent emails on 11/**, 11/** and still nothing, so I sent another 2 emails on 1/** and finally they responded on 1/** and said I never cancelled the service! So I went back into the account and cancelled the entire service and only then did they respond that they could refund for this month. I came back that I had sent them numerous emails months ago about this problem, so the best they could do is 2 month refund. This is NOT acceptable. I do not have conformation that I cancelled the premium service, but I did and had I not, why on earth would I have sent emails back in early fall about the problem? I think I am being scammed!Desired Settlement: This company apologize and refund everything from August on, and not do this to any other consumer!

Business

Response:

Hey,Will get back to customer to try to resolve issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As long as it indeed is satisfactory; the only message I received was "hey will get back to customer to try to resolve the matter"...I do not understand what that means

Sincerely,

Review: I am not a spotify customer and I do not have a spotify account. However, for the past 2 months I have had $9.99 billed to me from Spotify. I am not sure how they got my information at all, much less why they are charging me. It is completely fraudulent activity.Desired Settlement: I would like an apology. I would also like Spotify to stop these practices. I have had my credit card company blocked them, but this is totally unethical. They need to fix it.

Business

Response:

Hey,

We'll respond to the customer and clear this up.

Thanks,

Review: I have been charged monthly to my credit card by the spottily, I did not authorize the charges, I do not use their services, they do not respond to the number they have ###-###-####' rather they refer to a [redacted] that appears to be a trap to obtain further info.

The bank has failed to stop them (Chase)

Twice I have sent certified mail to the bank to discontinue my card and my account, no response..

Called the bank and I was twice promised that my visa card account in question is closed, but I keep getting monthly statements and charges...Desired Settlement: Cease and desist from charging my visa card. No one asked for a spotify service. How did you obtain my credit card number? Did you trap me by phone claiming you are the bank for example? I should have an answer.

Business

Response:

Hey there,

We will get in touch with the customer and try to resolve the issue.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the answer doesnot include a stop to charge my credit card by Spotify,USA, it should be done immediately, and the explanation assuming a "phishing" is not valid since the money was paid to Spotify,Inc of NY, if it is a "phishing " thing it should have been deposited to a different entity I WOULD assume.

I have canceled my credit account with the issuer bank and I ask Spotify to stop billing my account and provide me with a valid telephone number that I can talk to a live person and not simply advise me in a recorded message to contact the web site Spotify.com. a web site that require a registration, detailed personal questions, and opening an account. I do not wish to open an account.

their phone number is ###-###-#### NY.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spotify is running in circles, I do not believe that Spotify can deposit money charged to my credit card, in their account, without my authorization or my permission and claim they do not know how this has happened. They must have some kind of record. and better produce it to my attention or to the Revdex.com.

on the other hand, I have canceled my credit card account with the bank and hope Spotify will cancel the recurrent charges.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

I have responded to the [redacted] in a separate email asking for credit card details to locate the Spotify account in question.

Once we have located the account we can find out exactly what has happened here and resolve this case for [redacted].

I will wait to hear back from [redacted] in our case.

Thanks,