Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI spoke with someone at sprint on 2/17/and they have addressed all issues Regards, [redacted]

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she was told if she upgrades online at www.sprint.com, the upgrade fees will be waivedShe further advised that she is a member of the credit union, and the upgrade fees are supposed to be waivedAs a result, she is requesting that we adjust the $upgrade charges for each of the three lines We regret any frustration that Ms [redacted] may have experienced while addressing her billing issueOur record reflects that on February 2017, Ms [redacted] upgraded her devices by contacting our sales representativesThe promotion to waive the $upgrade fee only applies, if the order was done online Ms [redacted] requested that we communicate with her by e-mail while we review and resolve her concerns We sent an email to her on April 11, 2017, informing her of our findings Our records reflect that a credit of $was applied on February 24, 2017, to offset the upgrade charges This credit is reflected on her March 23, 2017, invoice To demonstrate our commitment to excellence, we applied an additional one-time courtesy credit of $to her account We regret any inconvenience this matter may have caused, and are happy that Ms [redacted] ’ issue is resolved If we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

January 21, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the inquiry, Ms [redacted] stated that she given different quotes regarding her monthly charges from our phone representative than what our retail representative providedMs[redacted] accepted an iPad, on a 24-month leaseShe stated that the retail store representative advised her that, by adding the Apple iPad, her monthly service charges would be reducedShe stated that her invoice has increased and she is requesting that we cancel the iPad With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balancesChanges to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Ms [redacted] on January 11, 2016, we apologized for any inconvenience she may have experienced as a result of this issueFurther, our records reflect that on September 26, 2015, Ms [redacted] agreed to a 22-month lease of an iPad 16-Gigabyte deviceFurther, she elected to share the Gigabyte Family Shared service plan for $10, and subscribed to our Total Equipment Protection program for $a monthWe advised her that due to any possible misunderstanding that may have occurred, we would agree to cancel the iPad with the condition that she returns the undamaged iPad to our warehouseShe accepted the offer and we provided her a prepaid return labelThis offer is valid for a period of days from the date of this response Sprint is committed to providing exceptional customer service at all times and offer our assurance that Ms [redacted] ’ experience is not indicative of the level of service we expect from our employeesThe feedback she provided regarding her experience has been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias T Executive Services Analyst

June 7, Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com File [redacted] Account XXXXX*** Sprint Case [redacted] To Whom It May Concern:Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described unfavorable customer experiences during her attempts to return two devices that were offered to her as free, stating that she subsequently learned that she was being billed for the equipment but that we declined to accept their return Ms [redacted] requested that we cancel service to the two devices, correct her rate plan billing, and provide credit for the two months’ charges assessed for those devices and service or that we cancel her all of her services without contractual obligation We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s referenced equipment and billing Our records reflect that she obtained a new device for her existing line of service with the acceptance of an 18-month lease agreement on March 15, 2017, and that, on the same date, she accepted 18-month installment billing purchase agreements for the two disputed devices In addition, we confirmed that she signed the three referenced agreements and that her billing reflects charges accepted by her and outlined in the sales transaction summary provided to her at that time Our records further reflect that she has been billed $per device per month for the two installment billing agreements and that credits totaling $were applied to her account on DATE, 2017, to offset those charges reflected on her March and April invoices Based on our review, we are unable to identify any error on the part of Sprint related to her dispute Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on May 25, June and 6, 2017, to discuss her reported concerns were unsuccessful We also mailed a letter to Ms [redacted] at her address on file on June 6, 2017, acknowledging our receipt of her inquiry and advising that we needed to speak with her directly in order to obtain her account security information and additional details that will aid in our review of any remaining billing dispute she may have To date, she has not yet responded to us We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We believe that we can fully address Ms [redacted] ’s reported billing concerns, and we look forward to having the opportunity to do so If these issues remain unresolved, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely,Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like to state, that I've called Leslie [redacted] a few times and left her messages and responded to emails I am glad she is stating that she heard from me on May 11th I have talked to two separate people at [redacted] 1st one said it would take the 7-business days and the 2nd said I should get something within 3-days So I do expect to have something with detail to submit sometime this week I will contact Leslie for her fax number and get this over to her as soon as I receive it I appreciate everything that Sprint is trying to do to rectify this whole situation Regards, [redacted] - [redacted]

Tell us why here...January 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on December 29, We appreciate your assistance in bringing our customer’s concerns to our attention In Ms [redacted] ’s filing, she believes that she received misinformation from a Sprint Retail Sales representativeAccording to Ms [redacted] , she was offered a Mobile Hotspot device associated with phone number ending in ***, without her account being assessed additional monthly service charges at the Sprint Retail Store locationHowever, her account was assessed monthly services chargesMs [redacted] requested that Sprint review this matter, allow her the ability to cancel and return the Mobile Hotspot device without further cost to herIn addition, adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintWe regret any miscommunication that transpired between Ms [redacted] and the Sprint Retail Sales representativePlease be advised that we have engaged our Retail Stores Management team with regard to Ms [redacted] ’s concernsBased on our review, we were informed that our Retail Stores Management team contacted Ms [redacted] and assisted her with the return and cancellation of the Mobile Hotspot deviceAdditionally, Sprint confirmed that a credit of $was applied to Ms [redacted] ’s account on January 13, to offset the charges associated with the Mobile Hotspot device associated with phone number ending in *** Furthermore, we confirmed that Ms [redacted] was satisfied with the Retail Stores Management team’s resolutionWe apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter We trust this letter responds to your inquiryIf we may be of further assistance to Ms [redacted] , she can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx***, [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customer’s concerns to our attention In the information provided, Ms [redacted] stated that Sprint has a promotion consisting of a free LG TV and Google Home with the purchase of a new LG device Ms [redacted] stated that her husband ordered the above-referenced phones and devices, and after three months, the LG TV and Google Home have not been received Ms [redacted] indicated that her customer service experience has been unfavorable while attempting to resolve this matter As a result, she is requesting that Sprint provide the LG TV and Google Home devices We regret any possible misunderstanding that may have occurred We spoke with Ms [redacted] regarding this matter on June 16, 2017, and during our conversation, she stated that one of our representatives informed her husband that the LG TV and Google Home would arrive in June However, when nothing arrived, Ms [redacted] contacted our Customer Care department and at that time, our representatives informed her that her husband needed to have registered for the devices online at, [redacted] During our conversation, Ms [redacted] stated that no one informed her husband that he needed to complete an online registration at the point of activation, and when he attempted to register the purchase information of his LG Gdevice, he received a message that the promotion ended May 26, Therefore, based on the information provided, we escalated the matter to the manufacturer LG, and we were able to facilitate the shipping of the Google Home device on June 22, 2017, via FedEx, which Ms [redacted] can track via [redacted] The LG TV shipped via United Parcel Services (UPS) on June 23, 2017, and can be tracked via [redacted] Furthermore, Ms [redacted] should inspect the devices upon receipt for any shipping damages and if needed, she can report the information to LG Promotions Customer Service at ###-###-#### or e-mail them at [redacted] We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customer’s Please be assured that we value customer feedback and will utilize this information in our training and processes We regret any inconvenience that this issue may have causedShould there be any additional questions or concerns, Ms [redacted] can contact me calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention In the information received, Mr [redacted] stated that his plan was changed without his authorization He stated that he discovered this when he logged onto his account online on July 3, He stated that the representative changed the plan back to what he had previouslyHe is requesting a credit adjustment because of what occurred Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Our records reflect that on May 5, 2016, Mr [redacted] was offered a promotional service plan, which was accepted and added effective for his June billing cycle date Our records further show that he has since been placed back on his previous service plan We spoke to Mr [redacted] on July 7, and provided him with the above reference information He denied requesting the plan change, so we suggested that he change his PIN code and the answer to his security question He agreed and these changes were made to his account We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

May 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction that she was charged $for not returning her device back to Sprint Ms [redacted] stated when she upgraded her device at one our Sprint stores, she turned the device in and also has the receipt with the tracking informationAs a result, Ms [redacted] is requesting we adjust the $disputed charges, along with her current invoice Our record reflects that Ms***’s account was billed for $on the April 8, 2017, to May 9, invoiceThe charges were adjusted on May 19, 2017, and her remaining balance is $ We also confirmed the charges had no impact on the remaining balance due on the accountDuring our May 26, 2017, conversation with Mr***, on behalf of Ms***, the information was explained to him He thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

July 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he was offered a promotion to obtain two Samsung Sdevices via our installment billing program for percent off each device Mr [redacted] stated that he has not received the appropriate promotional credits In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information During our conversation with Ms [redacted] , we advised that we have been unable to substantiate the promotional offer However, as a one-time courtesy, we offered to apply a credit to offset percent off the cost of two Samsung Sdevices Mr [redacted] accepted our offer and we applied credits totaling $to his account Please note that account credits do not apply toward equipment installment billing charges Therefore, regardless of the balance due, Mr [redacted] will need to pay his equipment charges in full each month If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry Sprint Account xxxxx9432, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the additional information provided, Ms [redacted] expressed dissatisfaction with our response, and requested that we fix the tower and service in her area As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage We regret that Ms [redacted] ’s experience with service in her local calling area continues to fall short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers During our previous conversation with Ms [redacted] on July 6, 2017, we confirmed that there is a known issue with one of the towers servicing her coverage area However, this was resolved as of July 26, Subsequently, another alarm was identified with a different tower servicing her area, and it was resolved as of July 25, We spoke with Ms [redacted] on July 20, 2017, and confirmed that she was still unable to make/receive calls or connect to the internet at her home location as she was able to do in the past As such, we submitted this information to our Network Team for further review, and they determined the towers in her area are now performing within parameters During our follconversation with Ms [redacted] on July 28, 2017, she confirmed an improvement with service in her area We advised Ms [redacted] that we applied credit to her account for $55.88, to offset this month’s monthly service charges due to any ongoing inconvenience this matter may have caused If we can be of any further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

Latoya was supposed to contact me over a week ago and didn'tShe only sent me a blank email and I responded to let her know trash the email was blank Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

January 12, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that his Samsung device became defective and he attempted to have it replaced by one of our Service and Repair centersMr [redacted] states that he was informed that the replacement cost would be $He attempted to replace the device through his Total Equipment Protection (TEP) planHe was informed that the replacement device would be $Mr [redacted] seeks assistance with replacing his device and only having to pay the $ We have reviewed the inquiry and find that Mr***’s concerns are with his Samsung Galaxy S In an effort to assist with the issue, we spoke with Mr [redacted] regarding his concern We explained that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Although Mr***, does subscribe to TEP we provided a replacement remanufactured device as a one-time courtesy Mr [redacted] states that these actions have resolved his concerns We regret any inconvenience that Mr [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We apologize for any inconvenience that she may have experienced in this matter In her inquiry, Ms [redacted] indicates that per our Buyout promotion, she anticipated receiving a $in reward card refunds to offset her previous carrier’s device cancellation charges when she ported three phone numbers to her Sprint account She states that she did not receive the full amount of reward refunds that she expected As a result, she is requesting to receive additional rewards cards to complete the total of her anticipated reward card refunds Based on the information received from Ms [redacted] , she also states that she had an unfavorable customer experience while attempting to address her concerns During our discussions with Ms [redacted] , she confirmed that she previously received two reward cards and that two additional reward cards are being sent to her We also confirmed that the total amount of the four reward cards will total $ She stated that the matter is resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

May 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 2, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s follfiling expressed her dissatisfaction with the previous response provided as well as the cost of the monthly Installment Billing charges associated with phone numbers ending in [redacted] and *** According to Ms [redacted] , in August 2016, she added the devices to the account after being advised that they would lower the monthly cost of her Sprint account Ms [redacted] requested that Sprint review this matter and allow her the ability to return the devices in exchange for the waiver of all charges associated with each of the two devices since activation Please note that Sprint is committed to providing world-class customer service We stand behind our commitment with a 30-day Sprint Satisfaction Guarantee return policy For a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns Customers can utilize Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned to the original point of sale in good, working condition Furthermore, restocking fees are not applicable Customers are responsible for any out-of-plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges For additional information, please visit our website, www.sprint.com/returns We spoke with Ms [redacted] during April Based on our records and our conversation with Ms [redacted] , during a Sprint promotional BOGO offer, Ms [redacted] agreed to activate the above-referenced phone numbers with new “back up” equipment Therefore, Ms [redacted] is outside of Sprint’s 30-day Sprint Satisfaction Guarantee return policy and the equipment purchase and activation is valid As a result, Sprint respectfully denies Ms [redacted] ’s request that we apply a retro credit to her account to offset all charges associated with the two lines of services However, in an effort to resolve this matter, Sprint has agreed to provide Ms [redacted] with a return kit, enabling her to return the equipment, in exchange for waiver of the Installment Billing accelerated cancellation charges, covering the remaining balance of the equipment charges Upon receipt of Ms [redacted] ’s follfiling, we spoke with her on May 4, 2017, to further discuss her account concerns To mutually resolve this matter, at Ms [redacted] ’s request, Sprint cancelled phone numbers ending in [redacted] and *** In addition, we agreed to credit the cost of the Installment Billing accelerated cancellation charges upon receipt of returned equipment, in working condition and free of physical damage As such, we mailed two iPhone 6S return kits to Ms [redacted] ’s address in Minneapolis, Minnesota Sprint also agreed to apply a total courtesy credit of $to Ms [redacted] ’s account to offset the cost of the monthly plan and equipment charges assessed on phone numbers ending in [redacted] and [redacted] since activation Ms [redacted] is aware that she will no longer receive the $Buy One Get One promotional credit offer Ms [redacted] expressed her satisfaction with resolution in this matter We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

January 19, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] – ( [redacted] ) Sprint Case [redacted] Rebuttal To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] cited his dissatisfaction with Sprint reapplying charges that he stated were resolved in October These charges caused his account balance to go into collections As a result, He requested that the charges be removed Our records reflect that on October 11, we applied credits to his account, totaling $317.57, to Mr [redacted] ’s account to offset charges associated with a returned device On October 12, 2016, credits totaling $were applied a second time to Mr [redacted] ’s account for the same returned device charges December 2016, the duplicated credits were reversed, correcting the account charges, and adding $to the balance due Although the adjusted balance is correct, on January 13, 2017, we met Mr [redacted] ’s request and applied courtesy credits totaling $to his account We apologize for any miscommunication or misunderstanding this matter may have caused Mr [redacted] If we can be of further assistance related to this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana TExecutive Services Analyst

November 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she experienced poor customer service when attempting to secure an iPhone device at a local Sprint store Ms [redacted] advised that she was informed that two devices were available; however, when she arrived at the store, both devices had been sold In addition, Ms [redacted] advised that when she expressed her frustration to the store manager, he reacted unprofessionally to the situation by offering to disconnect her service As a result, Ms [redacted] is requesting that this issue be immediately addressed We regret the circumstances that prompted Ms [redacted] ’s complaint and appreciate her taking time to provide us with the details of her recent customer service experience at one of our retail stores We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns were forwarded to the appropriate managerial staff for further review We spoke with Ms [redacted] and offered to assist with locating an Apple iPhone device; however, she advised that she prefers to purchase the device at another local Sprint store As a gesture of goodwill, we applied a one-time $service credit to her account due to the outlined circumstances We apologize for any inconvenience this matter may have caused Ms [redacted] Should she need further assistance, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

July 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our assessing charges to his account for an iPad device and service that was presented to him as free of charge during a recent upgrade of equipment on his existing line of service He requested that we cancel the iPad line of service, allow him to return the iPad device to us with no further charges, and credit the charges associated with that equipment and service already assessed We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s referenced iPad equipment and service and billing Our records reflect that Mr [redacted] accepted a 24-month installment billing purchase agreement for his iPad device during a transaction at one of our retail locations on May 29, As a result of that agreement, his monthly invoices since that date included equipment charges of $ During our conversation with Mr [redacted] on July 13, 2017, we explained the details noted above and informed him that we are unable to identify any error on the part of Sprint related to his dispute However, due to any possible miscommunication that he may have received regarding our promotional offer and his equipment agreement, we honored his request and terminated his iPad line of service effective immediately We also agreed to cancel his iPad installment billing agreement with no further billing contingent upon his returning his iPad device to us in good working condition Mr [redacted] accepted our offer, and we sent prepaid shipping materials to him to facilitate the return of his equipmentWe also confirmed with him that we previously provided credits totaling $to his account to offset two months’ charges for that device and that, as a result, no further credit is warranted for this matterdue to the bill discrepancy He is aware that, upon our verification of our receipt and the condition of his returned device within days from the date of our conversation, we will apply credits totaling $to his account to offset his noted installment billing cancellation chargesMr [redacted] confirmed his understanding and acceptance of our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced as a result of these matters If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

March 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states she is seeking assistance with her billing concerns, lease agreements, and a cancellation request As a result, she is requesting a credit adjustment for any billing error, and that her services be restored And last, she is requesting that we correct the lease information associated with her mother’s line We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s Sprint billing and the referenced lease agreement We spoke with Ms [redacted] on March 16, 2017, and verified that she spoke with our Telesales representative and upgraded to the Apple iPhone 7Plus on November 25, However, our records reflect that the upgrade occurred on line (xxx) xxx-***, and not the line ending in [redacted] that is currently using the device Therefore, at [redacted] ’s request, we have moved lease agreement [redacted] from the line ending in [redacted] to the line ending in *** We also confirmed that the line ending in [redacted] was successfully transferred from Ms [redacted] ’s account on March 20, 2017, to a new account established by that user Additionally, we applied credits totaling $to Ms [redacted] ’s account to offset the disputed monthly service charges Currently, her account now reflects a balance for $231.06, after the pending $system credit We regret any inconvenience these matters may have caused but are pleased that we were able to satisfactorily address Ms [redacted] ’s reported issues If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I ONCE AGAIN REJECT SPRINT'S RESPONSEI recently spoke with rep from sprint who made no attempt to try an understand that not only was I given wrong information initially, but also when rep informed me that credit was to pay off Samsung galaxy edge 7, and I would receive a credit monthly until second phone was paid offI reminded rep John C that Iphone phone was promised free and that a credit of $a month would reflect that, but instead sprint is now charging me the credit they placed on my credit, I asked rep John C several times why I had to pay for second phone and I again reminded him that WRONG INFORMATION and promise that was made to me and all rep John C kept mentioning the bulk credit that was placed on my accountPart of the promotion was that my brother had to send his Iphone in and that his Iphone would be free but instead i'M paying for itIn sprint rep John C response he mentioned that I was being reimbursed and when I spoke to him he explained it was upfront and that I had to pay it back including Iphone and bulk credit of $does not cover cost of two IphonesI have nothing to say anymore to rep John C from sprint as he is unwilling to understand that due to his rep's wrong information I have paid extra moneyI DEMAND SPRINT CORRECT THEIR ERROR AS I PLAN TO TAKE FURTHER LEGAL ACTION AND I HAVE NOTIFIED LOCAL TV STATION ABOUT THIS AND HAVE CONTACTED SEVERAL UPSET CUSTOMERS WHO HAS EXPERIENCED THE SAME THINGSprint has a history of doing this to people and I will NOT ACCEPT ANYTHING BUT SPRINT ACCEPTING THEIR ERROR AND US WORKING ON A SOLUTION THAT WILL BENEFIT BOTH PARTIES BUT I DO NOT AND WILL NOT ACCEPT THISRevdex.com PLEASE ASSIST ME I HAVE BEEN A YEAR CUSTOMER AND I WANT SPRINT TO PLACE CREDIT FOR REMAINING AMOUNT OF PHONES AND I WILL NOT REQUEST FURTHER REFUND ANYTHING ELSE I WILL NOT ACCEPT