Sprint Corporation

January 12, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that his Samsung device became defective and he attempted to have it replaced by one of our Service and Repair centersMr [redacted] states that he was informed that the replacement cost would be $He attempted to replace the device through his Total Equipment Protection (TEP) planHe was informed that the replacement device would be $Mr [redacted] seeks assistance with replacing his device and only having to pay the $ We have reviewed the inquiry and find that Mr***’s concerns are with his Samsung Galaxy S In an effort to assist with the issue, we spoke with Mr [redacted] regarding his concern We explained that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Although Mr***, does subscribe to TEP we provided a replacement remanufactured device as a one-time courtesy Mr [redacted] states that these actions have resolved his concerns We regret any inconvenience that Mr [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

May 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 2, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s follfiling expressed her dissatisfaction with the previous response provided as well as the cost of the monthly Installment Billing charges associated with phone numbers ending in [redacted] and *** According to Ms [redacted] , in August 2016, she added the devices to the account after being advised that they would lower the monthly cost of her Sprint account Ms [redacted] requested that Sprint review this matter and allow her the ability to return the devices in exchange for the waiver of all charges associated with each of the two devices since activation Please note that Sprint is committed to providing world-class customer service We stand behind our commitment with a 30-day Sprint Satisfaction Guarantee return policy For a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns Customers can utilize Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned to the original point of sale in good, working condition Furthermore, restocking fees are not applicable Customers are responsible for any out-of-plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges For additional information, please visit our website, www.sprint.com/returns We spoke with Ms [redacted] during April Based on our records and our conversation with Ms [redacted] , during a Sprint promotional BOGO offer, Ms [redacted] agreed to activate the above-referenced phone numbers with new “back up” equipment Therefore, Ms [redacted] is outside of Sprint’s 30-day Sprint Satisfaction Guarantee return policy and the equipment purchase and activation is valid As a result, Sprint respectfully denies Ms [redacted] ’s request that we apply a retro credit to her account to offset all charges associated with the two lines of services However, in an effort to resolve this matter, Sprint has agreed to provide Ms [redacted] with a return kit, enabling her to return the equipment, in exchange for waiver of the Installment Billing accelerated cancellation charges, covering the remaining balance of the equipment charges Upon receipt of Ms [redacted] ’s follfiling, we spoke with her on May 4, 2017, to further discuss her account concerns To mutually resolve this matter, at Ms [redacted] ’s request, Sprint cancelled phone numbers ending in [redacted] and *** In addition, we agreed to credit the cost of the Installment Billing accelerated cancellation charges upon receipt of returned equipment, in working condition and free of physical damage As such, we mailed two iPhone 6S return kits to Ms [redacted] ’s address in Minneapolis, Minnesota Sprint also agreed to apply a total courtesy credit of $to Ms [redacted] ’s account to offset the cost of the monthly plan and equipment charges assessed on phone numbers ending in [redacted] and [redacted] since activation Ms [redacted] is aware that she will no longer receive the $Buy One Get One promotional credit offer Ms [redacted] expressed her satisfaction with resolution in this matter We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** m I do not accept this I was with in my 14days and wanted to get a different phone and was told multiple times I was not able to it says in there add that it don't matter if it's to small wrong color what ever the issue is you can take it back and get a different device and we were Denied this option everytime we called

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I ONCE AGAIN REJECT SPRINT'S RESPONSEI recently spoke with rep from sprint who made no attempt to try an understand that not only was I given wrong information initially, but also when rep informed me that credit was to pay off Samsung galaxy edge 7, and I would receive a credit monthly until second phone was paid offI reminded rep John C that Iphone phone was promised free and that a credit of $a month would reflect that, but instead sprint is now charging me the credit they placed on my credit, I asked rep John C several times why I had to pay for second phone and I again reminded him that WRONG INFORMATION and promise that was made to me and all rep John C kept mentioning the bulk credit that was placed on my accountPart of the promotion was that my brother had to send his Iphone in and that his Iphone would be free but instead i'M paying for itIn sprint rep John C response he mentioned that I was being reimbursed and when I spoke to him he explained it was upfront and that I had to pay it back including Iphone and bulk credit of $does not cover cost of two IphonesI have nothing to say anymore to rep John C from sprint as he is unwilling to understand that due to his rep's wrong information I have paid extra moneyI DEMAND SPRINT CORRECT THEIR ERROR AS I PLAN TO TAKE FURTHER LEGAL ACTION AND I HAVE NOTIFIED LOCAL TV STATION ABOUT THIS AND HAVE CONTACTED SEVERAL UPSET CUSTOMERS WHO HAS EXPERIENCED THE SAME THINGSprint has a history of doing this to people and I will NOT ACCEPT ANYTHING BUT SPRINT ACCEPTING THEIR ERROR AND US WORKING ON A SOLUTION THAT WILL BENEFIT BOTH PARTIES BUT I DO NOT AND WILL NOT ACCEPT THISRevdex.com PLEASE ASSIST ME I HAVE BEEN A YEAR CUSTOMER AND I WANT SPRINT TO PLACE CREDIT FOR REMAINING AMOUNT OF PHONES AND I WILL NOT REQUEST FURTHER REFUND ANYTHING ELSE I WILL NOT ACCEPT

Latoya was supposed to contact me over a week ago and didn'tShe only sent me a blank email and I responded to let her know trash the email was blank Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered Complaint: [redacted] I am rejecting this response because:nothing was resolvedno money was credited from the executive rep and they didn’t even set up a payment arrangementsprint sucks and I’m done w your company Regards, B [redacted] G***

June 2, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on May 12, We appreciate your assistance in bringing our customers’ concerns to our attentionBased on the information received from Ms [redacted] , she states that she has had an unfavorable customer experience while attempting to exchange the equipment on line ending in [redacted] for an iPhone deviceShe states that the agent advised that it would be cheaper to add a second line to the account because the equipment would not require a down paymentShe further states that she was told that she could take advantage of the offer in store, but learned after visiting her local store that the promotion was no longer availableShe states that she wanted to return the equipment and cancel her services, but learned that the device had to be returned to the point of sale and would not be accepted beyond the 14-day Satisfaction Guarantee periodMs [redacted] is requesting to return the Samsung Galaxy Sthat she currently has on the line and be refunded the monies she paid upfront for the equipment We spoke with Ms [redacted] on May 24, 2017, regarding her concernsShe advised that this matter has been resolvedWe have reviewed the account in question and confirmed that line ending in [redacted] currently has an iPhone 128GB device and a second line ending in [redacted] was activated on May 18, 2017, with a 24-month Installment Billing (IB) agreement and no down payment requirementAs a result of this action, this matter has been fully addressed and resolvedWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like to add even know this maybe satisfactory it's unacceptable to for your policies to enforce a monthly payment, A deductible , and paying insurance for a phone that is leased and not owned I strongly believe this is entrapment for paying all of this but yet not having the use of your phone I believe that if you should be responsible for your equipment that you lease or sell not someone else You took no accountability for your behaviors or your equipment Regards, [redacted] ***

November 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she experienced poor customer service when attempting to secure an iPhone device at a local Sprint store Ms [redacted] advised that she was informed that two devices were available; however, when she arrived at the store, both devices had been sold In addition, Ms [redacted] advised that when she expressed her frustration to the store manager, he reacted unprofessionally to the situation by offering to disconnect her service As a result, Ms [redacted] is requesting that this issue be immediately addressed We regret the circumstances that prompted Ms [redacted] ’s complaint and appreciate her taking time to provide us with the details of her recent customer service experience at one of our retail stores We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns were forwarded to the appropriate managerial staff for further review We spoke with Ms [redacted] and offered to assist with locating an Apple iPhone device; however, she advised that she prefers to purchase the device at another local Sprint store As a gesture of goodwill, we applied a one-time $service credit to her account due to the outlined circumstances We apologize for any inconvenience this matter may have caused Ms [redacted] Should she need further assistance, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Ms [redacted] on April 8, 2016, regarding her concernWe are confident her issue has been addressed and resolved In her inquiry, Ms [redacted] indicated she recently canceled one line of service and added a new lineShe was set up on the incorrect plan and as a result, she is being overchargedAs a result, Ms [redacted] is requesting we review the matter We reviewed Ms [redacted] ’s account and confirmed she added phone number ending [redacted] on February 15, We also confirmed the incorrect plan was set up on the line of serviceTo correct this matter, the plan on this line of service was added to her current family plan effective February 28, Credits were applied to her account to offset the incorrect plan feeIn addition, we provided Ms [redacted] a breakdown of her monthly cost and what to expect on her billShe was satisfied with the resolution We regret any inconvenience Ms [redacted] may have experienced as a result of this matter and value her feedbackIf we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] is dissatisfied with network coverage in his local service area He stated he is experiencing slow data, poor customer service, and is dissatisfied with our prices He stated that he has made multiple calls to our Customer Care department and has been unsuccessful in getting a resolution He is requesting to cancel his service with a waiver of the cancellation fees We regret that Mr***’s experience with service in his local calling area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at [redacted] have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on August 12, 15, and 16, 2016, advising him we received his inquiry and needed to speak with him directly In addition, a letter was mailed to the billing address on August 16, Unfortunately, we have been unable to speak with him directly We look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his account He should be advised that in order to discuss the details of the account, he must be able to authenticate the account As a result, we recommend that Mr [redacted] have the account PIN and security information available when he contacts us We regret any inconvenience these matters may have caused If Mr***’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

March 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] *** Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he was give incorrect information regarding a promotion regarding AAdvantage miles that would not be honored due to the late registration dateMr [redacted] requested to have the AAdvantage miles promotion honored and applied to his AAdvantage account We reached out to Mr [redacted] on March 8, 2017, and confirmed that his AAdvantage miles would be honored and applied by his next balance statement update with AAdvantage We apologized for any inconvenience Mr [redacted] experienced attempting to resolve his concerns We consider this issue resolved and have addressed all the issues Mr [redacted] stated in his complaint We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our Customer Service team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’ feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Mr [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, [redacted] Executive Services Analyst

Tell us why here...June 29, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Lori F [redacted] Sprint Account xxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsLori F [redacted] submitted on June 21, We appreciate your assistance in bringing our customer’s concerns to our attention MsFiles’ follfiling expressed her dissatisfaction with the inability to receive a final billing statement from SprintMsF [redacted] stated that she contacted Sprint multiple times and has requested a final billing statement, which she has not receivedAs a result, she requested that Sprint review this matter and provide her with a copy of her final billing statement Sprint has reviewed MsFiles’ complaintAccording to our records on March and of 2017, MsF [redacted] ported-out her lines of service to another wireless service providerOur records further indicate on May 3, 2017, our Customer Care group mailed a copy of her final billing statement to her address on file, at her request We spoke with MsF [redacted] on June 12, 2017, to discuss her concernsAt that time, we updated MsFiles’ billing address and mailed her April billing statementIn addition, our Finance team agreed to place day financial hold on MsFiles’ account, enabling her to remit a payment to satisfy her outstanding account balanceOn June 23, 2017, we mailed MsF [redacted] another copy of her April billing statement Since our initial conversation, we have attempted to follwith MsF [redacted] on June 21, and 28, 2017, to further discuss to her concerns, without successShould MsF [redacted] have any questions and/or concerns pertaining to these matters discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience that MsF [redacted] may have experienced while attempting to resolve her concernsIf MsF [redacted] has any questions concerning the issues discussed herein, she can contact me by calling the Executive & Regulatory Services Department toll-free at 1-855-848-extI am available between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Mr [redacted] to contact your office once again In the additional information provided, Mr [redacted] stated his issue has not been resolved He is requesting that we contact him via email only We sent Mr [redacted] several emails via the e-mail provided, [redacted] @gmail.com on April 21, 24, and 27, 2017, inviting him to contact us to discuss his complaint in detail However, he has not replied back Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We respect Mr***’ request to be contacted in writing; however, we welcome the opportunity to discuss this matter with him personally If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

September 12, 2017Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] and this inquiry was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attentionIn the information provided, Ms [redacted] stated that she received an e-mail from Sprint informing her that she is eligible for a savings of $per line through September for up to two lines of service if she changes her plan to the Unlimited Freedom service plan Ms [redacted] stated that she contacted our Customer Care representatives to take advantage of the savings, but she indicated that she was informed that the savings were not applicable to her account As a result, Ms [redacted] believes her service plan cost should be reduced by $per line until September 30, We regret any possible misunderstanding that may have occurred regarding this matter We attempted to reach Ms [redacted] by phone and email as noted in her complaint on August 30, September and September 11, 2017, and we e-mailed correspondence to the address on file, but we have not been able to speak with her Further, our records indicate that Ms [redacted] spoke with one of our Customer Care representatives on August 22, 2017, who informed her that the service plan on her account is a discounted plan and changing plans even with the discount offered will result in a higher cost Since the service plan that is currently reflected on Ms [redacted] ’s account is a deeply discounted plan, no other discounts will apply Should she still require assistance with this matter, she can contact me by calling the toll-free number belowWe regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concerns Should there be any additional questions or concerns with this issue, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central TimeSincerely, Bridgette F.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is completeI was not happy with their service in handling this issue and even though they gave me the credit that was due me, their continued attitude was not acceptable to meI spent over hours on the phone waiting for someone to help meThey did concede that I did have documentation that my claim was correct, but continued to inform me repeatedly that I should not have been offered that dealThe deal was offered to me and I upgraded my phone based on the deal that they provided meI feel it is bait and switchThey gave me a receipt and then proceeded to say the price was going to be higher because the receipt price was incorrectWho does that?? I have not have the poor service that I experienced with this problem in the past and was appalled by the way it was handled at every levelI will be shoppingAfter years with them, this may be my last Regards, [redacted]

September 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx*** Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she stated that she purchased a new device and attempted to exchange it for a different model within our initial 30-day satisfaction guarantee Ms [redacted] stated that she ran into difficulties exchanging her device Upon receipt of Ms [redacted] ’s complaint, we reached out to the management team of the store Ms [redacted] previously visited We have been advised that although the device Ms [redacted] is currently on backorder, we will work with her in order to exchange her device once the new one becomes available We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our retail team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on June 1, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Ms [redacted] ’ concern According to the information provided, Ms [redacted] ’ expressed her dissatisfaction with an account being established in her name, without her consent Ms [redacted] requested that Sprint review this matter and asked that appropriate action be taken Sprint has reviewed Ms [redacted] ’ complaintOur records indicate that an account was established in Ms [redacted] name on April 1, Our records further indicate that Ms [redacted] contacted our Fraud Management group on March 19, 2017, with regard to this matterAt that time, we were unable to identify any fraudulent activity We spoke with Ms [redacted] on June 22, 2017, and relayed the above information to her During our discussion, Ms [redacted] stated that her sister activated the account in her name without her consent Ms [redacted] stated she will accept responsibility for three lines of service that were activated when the account was established; however, the disputed two lines of service was activated after visiting a local Sprint Retail Store location on April 4, We informed Ms [redacted] that our records indicate that two lines of service were activated on February 6, and March 16, During these sales transactions, devices were purchased via Sprint’s Monthly Installment Billing and Lease programs with our Telesales groupFurthermore, our records indicate that the account was cancelled on March 20, 2017, prior to satisfying the Installment Billing and Lease AgreementsAccordingly, the account was assessed Installment Billing/Lease accelerated cancellation charges as reflected on the April billing statement However, in an effort to satisfactorily resolve this matter, we offered to apply an adjustment to offset the charges generated from the two lines activated on February 6, and March 16, Ms [redacted] accepted our offer As a result, we applied an adjustment of $1,to offset the charges generated for the two lines of service, which includes the Installment Billing/Lease accelerated cancellation charges associated with the respective Installment Billing and Lease Agreements Ms [redacted] is aware she has a remaining balance of $1,138.54, which represents the cancellation charges for the three existing lines of service on her accountMs [redacted] expressed her satisfaction with the resolution provided We regret any inconvenience Ms [redacted] may have experienced regarding this matterIf Ms [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

August 24, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: File Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Mr [redacted] outlines concerns regarding Sprint’s Contract Buyout promotion for an iPhone Plus device from his previous carrier Mr [redacted] states that we was told he would get $for the iPhone Plus device Mr [redacted] reports that he has attempted to address this issue on multiple occasions; however, his concern remains unresolved Mr [redacted] is requesting $We regret any frustration this matter may have caused We spoke with Mr [redacted] on August 17, 2017, and explained the terms and requirements of the Contract Buyout promotion and requested a copy of his previous carrier’s final invoice After a thorough review of Mr [redacted] ’s concern we have made a one-time exception to send a $Visa gift card to the mailing address on fileWe have been unsuccessful in reaching Mr [redacted] to folland advise of the resolution We appreciate Mr [redacted] taking time to provide details of his experienceWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that MrBolwing’s concerns will be forwarded to the appropriate managerial staff for further reviewIf we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central TimeSincerely, Timbre C.Executive Services Analyst

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] stated that he transferred his wireless service from Verizon to Sprint and he has not received the Reward Card to cover the cancellation charges from his previous wireless provider He requested that we immediately send the promised Reward Card We regret any possible misunderstanding that may have occurred related to our referenced Contract Buyout promotion, which invited qualifying customers from certain wireless service providers an opportunity to port their mobile number(s) from those providers to Sprint and to receive reimbursement for any service cancellation or equipment pay-off charges assessed Ported numbers must remain active on our network in good standing for at least days to qualify for the validation process Additionally, qualifying criteria for the promotion requires that potential participants turn in the equipment from their previous wireless provider Mr [redacted] responded to our attempts to reach him via a series of e-mail communications on November 2, 2016, advising that we owe him $pursuant to the information received from our retail representatives during the activation of his Sprint service We requested that he forward the final invoice from his previous wireless provider so that we could work with our back office fulfillment department to bring his reported concerns to resolution Mr [redacted] agreed and forwarded the requested document later that day We followed up with Mr [redacted] via e-mail on November 7, 2016, advising him that the registration for his Contract Buyout promotional Reward Card would total $75, as he received a $buyback for giving his Verizon device to us during the activation of his Sprint service Our fulfillment department also confirmed that a referral reward of $should have been received by Mr [redacted] , as the registration for this reward was completed on May 26, 2016, with an expected delivery date of June 6, Mr [redacted] agreed that the amount of the Reward Card was accurate, but advised that the referral reward had not been received by him To resolve this matter, the Contract Buyout promotional Reward Card was processed, and he can expect to receive the reward no later than November 24, We also reissued the $referral reward, which has the same expected delivery time as the Contract Buyout reward We invited him to review the status of the expected rewards at www.sprint.com/jointoday, which also references a toll-free number for customer’s to contact American Express directly for cards that are not received by the delivery date reflected on that site Mr [redacted] indicated his complete satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] , as well as any delay in bringing his Contract Buyout promotional offer concerns to resolution If we can be of further assistance with this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] Executive Services Analyst