Sprint Corporation

December 8, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX2585, Jean R [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MrJean R [redacted] , submitted on November 11, We appreciate your assistance in bringing our customers’ concerns to our attentionBased on the information received from MrR [redacted] , he states that he wants to resume his services with Sprint; however, he is being asked to pay $for the cost of a phoneMrR [redacted] is requesting to restore his phone, but is refusing to pay the cost of the phone We have thoroughly reviewed MrR [redacted] ’ concerns We have confirmed that the account in question was cancelled due to non-payment effective July 9, Furthermore, we determined that the final balance included unpaid monthly service charges and the accelerated balance for an Installment Billing Agreement for equipment We were unable to identify any billing errors or miscommunications regarding our plans and service costsHowever, we would like the opportunity to resolve MrR [redacted] ’ concerns and look forward to speaking with himTherefore, we encourage him to contact our office at his earliest convenienceOur office attempted to reach MrR [redacted] via phone and e-mail on November and and December 8, 2017, asking him to contact our office to discuss his concerns Additionally, we mailed a letter to his address on file on November 29, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns To date, we have not spoken with MrR [redacted] We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, MrR [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP LaToya P Executive Services Analyst

January 27, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] Dear Ms***: On January 12, 2016, Sprint received an inquiry submitted by your office on behalf of *** [redacted] According to the information provided, Ms [redacted] states that she was advised her tablet would be included with her current plan at no additional cost and she is being billed a $charge for her son’s line that was to be waivedMs [redacted] also expressed her dissatisfaction with the level of service received while visiting a Sprint store locationWe appreciate your assistance in bringing Ms [redacted] ’ concerns to our attention We appreciate Ms [redacted] taking the time to provide us with the details of her experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’ feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We contacted Ms [redacted] on January 19, 2016, to discuss her concerns in detailAt that time, we added a promotion that will waive the disputed $Phone Access charge on her telephone number ending in ***Additionally, in an effort to resolve Ms [redacted] ’ tablet plan concerns, we agreed to apply a credit to offset the tablet plan’s monthly service charge for the length of her current subscriber agreementTherefore, we applied a credit in the amount of $to her account to offset the $tablet monthly service charge for monthsCurrently, Ms [redacted] ’ account reflects a credit balance of $Please be advised that this credit will only apply to the plan monthly service charges and not the equipment lease charges We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan F Executive Services Analyst

January 20, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr*** [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr***’s complaint, he does not understand why his account is assessed the $Account Spending Limit (ASL) chargeHe is also not interested in establishing autopay and eBilling to avoid the fee We regret any misunderstanding that may have occurred regarding the $Account Spending Limit Program chargeFor clarification, Mr***’s account was activated with a $per line spending limit based on the results of the credit evaluation performed when he established service with usThe spending limit program is designed as a convenient service to help customers monitor their account spendingSprint helps spending limit customers manage their wireless bill by establishing preset spending limits and alerting them via a text message when they are near, at, or over their account spending limitThere is a cost to support the program, and the $monthly fee helps us to defray that costTo avoid the $ASL charge, customers are required to enroll in both automatic recurring payments and eBilling We spoke with Mr [redacted] and offered to have his account reviewed by our Credit Department for a one-time credit upgradeBased on Mr***’s excellent account history, we were able to remove his account from the ASL programAs a result, he will no longer incur the $ASL charge Mr [redacted] is pleased with the actions takenIf I can be of further assistance regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his rebuttal, Mr [redacted] states he will be forwarding all recordings and information to his lawyer and the FCC Based on the information provided, Mr [redacted] is disputing our network management practices; citing that he experienced reduced data speeds Sprint is committed to providing the best wireless broadband data service experience possible for its customers To ensure that all Sprint customers enjoy the best possible network experience, Sprint reserves the right to employ network prioritization to help protect against the possibility that unlimited data plan customers that use high volumes of data may occupy an unreasonable share of network resources This information is outlined in our Terms and Conditions of Services and was discussed with Mr [redacted] during his prior contact with our offices last year At that time, he elected to maintain his account with Sprint Based on our review of Mr [redacted] ’s account, our records reflect that he utilized 56GB of data on his most recent invoice As a result, his phone number may have been subject to network prioritization during the billing cycle May through June We spoke with Mr [redacted] on June 23, 2017, and advised him of the above information He agreed and accepted the resolution to change his plan back to the previous service plan on his account effective for his next billing cycle date, July 4, 2017, and the courtesy credit of $ We spoke again to Mr [redacted] on June 30, 2017, and reached and amicable resolution to provide a courtesy adjustment of $82.61, equivalent to one month’s invoice Mr [redacted] accepted this offer, and confirmed his complaint to be fully resolved If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 14, We appreciate your assistance in bringing our customer’s concern to our attention According to Ms***’s follfiling, she expressed her dissatisfaction with the previous response providedMs [redacted] further expressed her dissatisfaction with the inability to receive an adjustment for the Lease cancellation charges associated with her iPhone 6s Plus Gold 16GB device associated with phone number ending in ***Ms [redacted] requested that Sprint review this matter and apply an adjustment to her account accordingly Sprint has reviewed Ms***’s complaintAs stated in our initial response, our records reflect that Ms [redacted] activated an iPhone 6s Plus Gold 16GB device associated with phone number ending in [redacted] via Sprint’s Leasing program on March 3, Please note that effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease After further review of our records, Sprint confirmed that Ms [redacted] contacted our Customer Care group on December 6, 201, to inquire if she could utilize her upgrade eligibility on phone number ending in [redacted] in order to obtain an upgraded device to utilize on phone number ending in ***At that time, Ms [redacted] activated an iPhone Plus Rose 32GB device via Sprint’s Leasing program associated with phone number ending in [redacted] on December 6, Thereafter, Ms [redacted] requested to perform an equipment swap between phone numbers ending in [redacted] and ***, enabling her the ability to activate the the iPhone Plus Rose 32GB device on phone number ending in ***Based on our review, Ms [redacted] activated the iPhone Plus Rose 32GB device on phone number ending in [redacted] before the respective Lease Agreement for the iPhone 6s Plus Gold 16GB device associated with phone number ending in [redacted] was completed We regret any possible misunderstanding that may have occurred related to the terms of Ms***’s Lease AgreementsUpon obtaining the above referenced devices via Sprint’s Leasing program, Ms [redacted] was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her respective Lease Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Ms***’s Lease Agreement or other monthly charges on Sprint’s part during the upgrade of her devices We spoke with Ms [redacted] on April 6, 2017, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we respectfully denied Ms***’s request to return the iPhone 6s Plus Gold 16GB device in exchange for the waiver Lease cancellation charge as well as any adjustment of the billed monthly lease charges associated with the respective Lease Agreement associated with phone number ending in ***We advised Ms [redacted] that in order to provide an amicable resolution and closure for this matter, Sprint agreed to provide a return kit for her iPhone 6s Plus Gold 16GB device in [redacted] in exchange for an adjustment of the Lease Device Purchase Amount chargePlease be advised that all billed and unbilled lease charges associated with the respective Lease Agreement remain valid Ms [redacted] acknowledged the information provided to her and requested that we send a return kit to the address on file to facilitate the return of the iPhone 6s Plus Gold 16GB deviceAs such, we complied with her request and sent a return kit to the address in fileSprint agreed to send the return kit to her address on file to facilitate the return of the referenced deviceAlthough Ms [redacted] may disagree with the charges assessed to her account, we are confident that all of her issues have been fully addressed and resolved to the best of our ability Upon Ms***’s follfiling, we spoke with her on April 14, 2017, and reiterated the above information and resolution to herWe have taken considerable time researching Ms***’s concerns and our position remains unchangedSprint appreciates Ms***’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attentionTherefore, Sprint does not believe that a credit or waiver of the service agreement is warranted for this matter We appreciate Ms [redacted] taking time to provide details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

October 3, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , Fabio [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr Fabio [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the inquiry, Mr [redacted] stated that in August 2017, he was offered a promotional Unlimited Freedom plan for $a month He stated that when he received the following invoice he was billed an additional $a month As a result, he is requesting that we honor the promotion he was offered in August 2017, and credit any additional charges he may have incurred During our conversation with Mr [redacted] on October 2, 2017, we confirmed that we offered our Unlimited Freedom Plan for $for the first subscription, $for the second subscription and each additional subscription would be billed at $35, and he is eligible for a $discount on each subscription when he enrolls in automatic payment Further, we advised him that based on his new rate plan selection, his devices must be purchased on a lease in order to maintain a lower monthly rate Because Mr [redacted] ’s received subsidized devices in exchange for two-year agreements on phone numbers ending in [redacted] and [redacted] he is being billed a $subsidized fee We advised him that although the $subsidized phone fee is a valid charge in an effort to resolve his complaint and due to any possible miscommunication that may have occurred we agreed to apply a monthly credit of $to offset the disputed fee until the fulfillment of his current agreements We also applied a courtesy credit of $to his account to credit a portion of his monthly service charges Mr [redacted] accepted the offer and is satisfied with the resolution We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our retail representatives We regret that the level of service he received was not indicative of the world-class service we strive to provide The feedback he provided has been forwarded to the appropriate management staff for further reviewWe regret any inconvenience this matter may have caused Mr [redacted] If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

This is in response to the letter received by our organization on August 11, regarding [redacted] We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important According to the information provided, Ms [redacted] ’s filing expressed her dissatisfaction with receiving defective handsets for phone lines ###-###-#### and ###-###-####Ms [redacted] is requesting that the devices be replaced at no additional cost Sprint has reviewed Ms [redacted] ’s complaint and notes that we contacted Ms [redacted] on August 18, 2015, to further discuss her concernsDuring that call, we advised Ms [redacted] that we have determined that the devices in question for phone lines ###-###-#### and ###-###-#### are currently enrolled in the Sprint Total Equipment Protection (TEP) programTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their handset or device that is not covered under the provisions of the limited one-year manufacturer’s warrantyThere are two components to TEP: the Equipment Replacement Program (ERP), and the Equipment Service & Repair Program (ESRP)The ERP covers the handset/device for loss, theft, physical and liquid damage, and has a $to (depending on device model) deductible per claim, with a limit of three claims in a consecutive 12-month periodThe Equipment Service & Repair Program portion of the Total Equipment Protection covers the handset/device for mechanical/electrical problems, wear and tear and routine maintenanceCustomers that subscribe to the $to $monthly TEP option can go to a Sprint Retail store and Service Center to have their handset/device repaired at no additional charge while they wait, as long as the device is repairableIf the handset or device is not repairable, it will be replaced via the provisions of the TEP program, if applicableTo view additional details concerning TEP, ERP and ESRP, please visit our web site, at www.sprint.com/TEP, or view the brochures that are available in our retail stores In an effort to settle this matter, we have agreed to apply a partial credit of $to Ms [redacted] ’s account to offset her outstanding balanceIn addition, we have also agreed to apply a credit to her account for the deductible fees for both of the aforementioned phone lines upon receipt of the notification that the replacement devices have been orderedMs [redacted] expressed her complete satisfaction with this resolutionPlease note that no additional offers are available at this timeWe trust this letter responds to your inquiryWe apologize for any inconvenience this may have caused If we may be of further assistance, you can reach me by calling the Executive & Regulatory Services Department toll-free at ###-###-#### or directly at ###-###-####We are available Monday through Friday from 7:a.mto 4:p.m., Eastern Standard Time Sincerely, /s/ Catherine D [redacted] Catherine D [redacted] Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory with me but it is what it isAs I have tried to explain the Reps and Ms ***, when I signed up with Sprint that this was not what was explained to me about the buyout program with SprintThey know they are lying about this and no one is willing to accept that factI feel Sprint should have offered a more generous amount in light of what has occurred with this sitaution but thay have not and I cannot make them do anything more than what they are doing.However I did accept what Ms ***'s has offered but I'm not happy or satisfied to be with SprintThank you Revdex.com for all of your assistance in this matter and it is greatly appreciated! Regards, [redacted] ***

March 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] claims that at her time of activation, she was advised by the store that her equipment purchase was by installment billing, not a lease Since then, the customer has terminated her service and received an invoice with the end of lease purchase price We regret that the customer service Ms [redacted] experienced has fallen short of her expectations It is our goal to provide first-class customer service at all levels of interaction We spoke with Ms [redacted] on March 23, 2017, and apologized for any frustration she experienced due to the billing issues on her account Due to any miscommunication that may have occurred, I offered to adjust the charges for the device and the late fee in order to resolve this matter With this credit, her account is in final status with a zero balance Ms [redacted] agreed and accepted this as resolution On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our declining to terminate his newly-activated Sprint services and allow him to return his new Sprint devices to the point of sale, advising that he was informed by our retail representatives that we could not take those actions and return his surrendered equipment from his previous provider without the store manager, who was not availableMr [redacted] requested that we terminate his Sprint services, accept the return of his Sprint devices for refund less the required restocking fee, and provide his surrendered devices to him as soon as possible We regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any possible misunderstanding that may have occurred related to our ability to cancel his services and return his surrendered devices to himOur records reflect that Mr [redacted] established service with us on April 26, 2017, when ported six mobile numbers to our network from another provider and that he attempted to return those lines of service and return his Sprint devices to the point of sale on May and 11, Based on the terms of our 14-day Sprint Satisfaction Guarantee program, Mr [redacted] had until May 10, 2017, to take the actions noted aboveAs a result of the information he provided related to his experience in the referenced retail location, we forwarded his inquiry to the district manager of the referenced retail location for assistanceOur records reflect that Mr [redacted] was contacted by representatives of that management team that same date but that Mr [redacted] advised that he had changed his mind and decided to continue service with us During that conversation, Mr [redacted] also inquired about promotional concerns unrelated to this inquiryWe are pleased that we were able to address those concerns to Mr [redacted] ’s satisfaction We appreciate Mr [redacted] ’s taking time to provide details of his experience with our retail representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize his inquiry to improve our sales and customer service training and processes We regret any frustration these matters may have caused Mr [redacted] but are pleased that he has made the decision to continue service with usIf he has any additional questions regarding the actions taken to resolve his reported concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your help in getting this resolved and regret that you had to be involved due to their lack of response initially Regards, [redacted] ***

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that a $payment was taken from her bank account without authorization by Sprint She stated that she canceled two lines of service on her account by porting to another mobile carrier, and she paid for the device purchase charges for the lines of service ending in [redacted] and ***, and she also paid the applicable monthly service chargesThese payments plus what she stated is an unauthorized payment resulted in a credit balance on her account, and she is requesting that the above-referenced payment be refunded Ms [redacted] stated that her attempts to resolve this matter have led to unfavorable customer service experiences, and she is requesting assistance with requiring Sprint to refund the unauthorized payment We regret any possible misunderstanding that may have occurred Based on a review of our records, the lease device purchase charges for the numbers ending in [redacted] and [redacted] billed are reflected on Ms***’s March 4, 2017, invoice She paid these charges plus monthly service charges and these payments are reflected on her April and May invoices The final result is a $credit balance on her account The remaining line of service on the account ending in [redacted] fulfilled the lease term, and a $lease device purchase option billed and reflected on Ms***’s June 4, 2017, invoice Ms [redacted] spoke with our Customer Care representatives on June 16, 2017, to request that the $credit balance on her account be allocated to the above-referenced lease device purchase charge However, she stated that the representative processed a $payment instead In an attempt to resolve this matter amicably, we requested a refund of the $payment processed on June 16, 2017, and the refund was processed on July 21, 2017, to the credit card ending in *** The refund absolved the $credit balance resulting in a $balance on the accountWe contacted Ms [redacted] on July 26, 2017, and informed her of this information, and she is satisfied with the resolution We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have caused Should there be any additional questions or concerns, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the credits Sprint made to my account and would gladly accept any additional credits from the company Regards, [redacted]

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on November 8, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the end-user on his account being allowed to complete an upgrade without his consentMr [redacted] requested that Sprint review this matter, and asked that appropriate action be taken Sprint has investigated Mr***’s concernsOur records show that the device associated with phone number ending in [redacted] was upgraded via Sprint’s Monthly Installment program on October 14, 2016, at a Sprint retail store location Based on our investigation, a store employee accessed Mr***’s account and processed the upgrade without proper consent from the account holderThis was a violation of Sprint’s policies which require the consent of the account holder to process an account change Sprint has addressed this matter and taken appropriate action in accordance with our policies We spoke with Mr [redacted] on November 28, 2016, and relayed the aforementioned information to him However, he informed us that he elected to complete a Change of Ownership for phone number ending in ***, stating that the end-user agreed to take ownership of the above phone and the respective Installment Billing agreement We followwith Mr [redacted] on December 1, 2016, to inform him that the accepting party did not submit the requested documentation to accept the transfer of the above phone number; however, we received his documentation Once we receive the requested documentation from the accepting party we will completed the Change of Ownership Mr [redacted] stated that he understood and was satisfied with the resolution to his concern We apologize for any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

Tell us April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on March 23, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the delay in phone number ending in [redacted] being placed on Sprint’s Seasonal Standby after reporting the device stolen in February Ms [redacted] further expressed her dissatisfaction with not being advised that once the referenced phone line was placed on the Seasonal Standby the Service Agreement would be placed on hold and then reinstated when the phone line is reactivatedMs [redacted] also stated that she has incurred monthly recurring charges after the device associated with phone number ending [redacted] was reported stolen in October Ms [redacted] further advised that she attempted to change her bill cycle date in February 2017, and was informed that her account would need to be made current before the date could be changedMs [redacted] requested that Sprint review these matters and cancel phone line ending in ***, without further cost to her We spoke with Ms [redacted] on April 12, 2017, and discussed her concernsAt that time, we offered to cancel the phone line ending in [redacted] and waive the $Early Termination FeeIn regard to the phone line ending in [redacted] being assessed monthly recurring charges and Ms [redacted] being unable to change her bill cycle dateMs [redacted] advised that those issues were already resolved to her satisfaction We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services hy here

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s complaint, he upgraded his phone on November 14, 2016, and was to return his old device for a tracredit that would reduce the monthly cost of his new device Mr [redacted] advised that the new device is currently billing out approximately $more per month because the tracredit wasn’t applied He also indicates that the old device was returned to Sprint in a timely manner; however, his account was billed a non-return fee for the device, which was subsequently adjusted We attempted to contact Mr [redacted] by phone and email on May 30, 2017, to discuss his dispute in detail We received a reply to our email suggesting the complaint be discussed via email We replied to Mr [redacted] advising that we can discuss the matter via email; however, we first need to authenticate his account with the PIN or security question answer We did not receive a response to the request for account authentication and to date, we have called and emailed Mr [redacted] several more times without a response Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint While we cannot discuss the specifics of Mr [redacted] ’s account without the aforementioned account authentication, we note that the tracredit Mr [redacted] is referring to in his complaint was applied upfront to the original purchase agreement, which reduced the total amount being financed resulting in lower monthly payments for the upgraded device When we were originally unable to locate the traded device, we charged that credit back to Mr [redacted] ’s account; however, we reversed the charge back after the device was located These actions did not impact Mr [redacted] ’s current equipment installment agreement Based on our review, the monthly installment price for Mr [redacted] ’s current device includes the trade in credit outlined in his complaint As a result, we were unable to identify a Sprint billing errorMr [redacted] can also view his equipment installment agreement online at www.sprint.com which outlines the reduced cost of his device based on the tracredit offer If Mr [redacted] has further concerns after reviewing this agreement, we ask that he contact our office to discuss We look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest opportunity I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate the opportunity to address his concerns Based on the information provided, Mr [redacted] states that in February 2017, a Sprint store representative offered to reduce his monthly bill by $30, and offered a free Apple iPad mini and tablet Mr [redacted] advises that instead his monthly charges increased by $ Therefore, he is requesting assistance with these matters Our records reflect that Mr [redacted] added an iPad mini and tablet lines to his account in February 2017; one with a month Installment Billing Agreement (IBA) for $per month, and the other with a two-year service agreement, which provided the tablet at no charge Additionally, each line requires a monthly service plan We regret any possible misunderstanding that may have occurred regarding this matter In an effort to amicably resolve this matter, we offered to credit the accelerated equipment and cancellation charges contingent upon the return of the two noted device in good condition Mr [redacted] accepted this offer Accordingly, we sent prepaid packages to his billing address to facilitate the return of the devices, and we will credit the cancellation fees totaling $once they have been received Because the devices are not being used, we also applied credits totaling $to offset the associated activation fees, monthly charges, and applicable taxes for these devices Mr [redacted] stated he is satisfied with our handling of the matter and considers this matter resolved We value Mr [redacted] ‘s business If he needs further assistance, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because MrDavid H from Sprint is incorrectI have provided documentation back from Dec 2016-presentI do t know what this man is referring as to my account being credited in the amount of $and another $on May 3, I have also provided a copy of a email I received from Jerzie, Sprint representativeI have repeatedly asked him to show me where or in what statement is the reversal for the accrued charges totaling $David claims my account was credited this amount on May 3, and would reflect on my June statementAs for his reply that if I were to continue asking for the credit in the amount of $331.58, the response would be the same, denial of creditI want to sincerely appreciate your help in advocating my complaintAt this point since I have copies of all my account statements, email, text and voice message, its best that I seek answers through the legal systemDavid H should take a look at his correspondence and know that he contradicts himself with dates and amounts he stipulates on his correspondenceOnce again Revdex.com has proven to me that you try your best to have resolution to my complaints, but unfortunately the Companies and their representatives lack the professionalism, respect and courtesy to the account holders that pay their salaries Regards, [redacted]

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that he contacted our Customer Care department multiple times to inquire when he was eligible to upgrade his device He stated he had been advised on each of the calls that he was eligible for an upgrade, however, on his most recent call he stated that our representative advised him he would have to pay $to upgrade his device, which he states he was not advised of during any of his previous calls to Customer Care He stated that he was informed that was the requirement and it could not be changed He stated he would like to take advantage of the iPhone Forever program and upgrade his device He is requesting a resolution to this issue In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has a Handset Upgrade Program in place for our existing customers and several options are available for eligible customers; however, there are specific requirements for each of those options Customers can determine their upgrade status at any time by visiting sprint.com/upgrade As stated in our Terms and Conditions of Service, for the iPhone Forever program, customers who participate are eligible to upgrade after consecutive monthly service plan payments as long as lease and early upgrades are offered Upgrade requires a new phone Lease Agreement and the account must be in good standing The upgrade does not include same generation model iPhone nor does it guarantee monthly payment amount, phone selection, or service plan rates It is contingent upon product availability and is not transferrable After upgrade, remaining unbilled lease payments for giveback device are waived and you will need to turn in your current eligible, good-functioning device and enter into a new Lease Agreement An upgrade fee of up to $may applyVisit sprint.com/iPhoneforever for more information To validate upgrade eligibility for each of their phone numbers MrWhite can access this information via www.sprint.com/upgrade or text Upgrade to from each of the devices Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseWe spoke to Mr [redacted] on May 26, 2017, and provided him with the above-referenced information In an effort to reach an amicable resolution, we offered and Mr [redacted] accepted an account credit in the amount of $ He stated that he considers the issue resolved to his satisfaction We appreciate Mr [redacted] ’s feedback regarding his interactions with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that in February she made a payment in the amount of $to reinstate her Sprint services She stated that in May she disputed the balance owed on her account and was advised that we did not receive a payment for her April invoice However, she stated that her bank records reflect that a payment was made to Sprint in April Additionally, she stated that she was also advised that she made an overpayment and a refund in the amount of $would be mailed to her in the form of a check and the balance owed on her account was $ However, the refund check has not been received and the balance reflected as owed on her account is $ Ms [redacted] requested that sprint review this matter and provide the $refund that she was advised she would receive and to have her balance corrected Based upon our research, our records reflect that on January 23, 2017, the account was cancelled due to non-payment and the balance reflected as owed on the account was $1735.93, which includes lease cancellation charges and the unpaid balances for her monthly service that reflected on the September to December invoices Our records further reflect that a payment in the amount of $was received on February to cover the unpaid balance owed on the account and the services and lease agreements were reinstated and credits totaling $was applied to the account to remove the lease cancellations charges Our records further reflect that a payment in the amount of $was received on April 27, 2017, which left a remaining balance owed in the amount of $ Additionally, our records reflect that on May 15, 2017, a request was received to refund the payment that was made in the amount of $in February Per the request, on May 19, 2017, a refund was processed back to the card that was used and the $balance was applied back to the account for the payment that was refunded Since the $payment was refunded we sustain that $balance is valid We contacted Mr [redacted] ***, the account holder on May 25, 2017, and he gave his permission to discuss the account with Ms [redacted] *** We attempted to contact Ms [redacted] on May 25, and 31, 2017, via telephone and emailUnfortunately, we have been unable to reach her and she has not returned our calls We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with the account Ms [redacted] should be advised that in order to discuss the details of the account, she must be able to authenticate the account As a result, we want to advise Ms [redacted] to have the PIN and security information available when she contacts usWe regret any inconvenience that this issue may have caused If Ms [redacted] still requires assistance with the matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between 8:a.mand 4:p.m., Central TimeSincerely, Jennifer F.Executive Services Analyst