Sprint Corporation

We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] states that she agreed to change her shared plan from gigabytes without overage included to gigabytes with unlimited 2g data and no overage in order to lower her bill; however her next invoices were more than doubledAdditionally she expressed her dissatisfaction that she was not able to resolve the matter when she contacted our Customer Care department We spoke with Ms [redacted] today and resolved her concerns to her satisfactionUpon review of her account we confirmed that her gigabyte service plan was not set up correctly to have the access charges waived and due to multiple plan changes in the same billing cycle, a billing error occurredAs a result, credits totaling $were applied to her account and her service plan was updated effective May 20, 2016, to reflect gigabytes of High Speed data to be shared by each of her three phones and tablet for $per month with waived access charges as long as she keeps this planOnce the High Speed data is used, data service will continue with unlimited 2g data speeds at no additional costMs [redacted] was also advised that her new monthly service charges are estimated to be approximately $per month including taxes and her monthly equipment installment chargesMs [redacted] states that she is satisfied with this resolution and remitted payment of her current balance of $today We regret any inconvenience that these matters may have causedIf I can be of further assistance with these matters, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

May 5, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: File [redacted] , [redacted] [redacted] - [redacted] Sprint Account XXXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] - [redacted] submitted on April 3, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the balance reflected on her Sprint account According to Ms [redacted] , she cancelled and returned the iPad and the iPhone 6s device associated with phone numbers ending in [redacted] and *** Ms [redacted] requested that Sprint credit her account to offset the cost of the Lease/Installment Billing accelerated cancellation charges associated with phone numbers ending in [redacted] and *** Sprint has reviewed Ms [redacted] ’s complaint Our records indicate that members of Sprint’s Executive & Regulatory Services department spoke with Ms [redacted] in April and May of We advised Ms [redacted] that we would investigate her concerns and assure that her account is adjusted accordingly Please note that once a customer’s device is cancelled along with the respective Installment Billing and/or Lease Agreement, the account is assessed accelerated Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount charges Though the Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount is charged to the account, the charges will not become due until the customer’s next bill cycle due date We further note that the Lease Cancellation and Lease Device Purchase Amount charges are waived once Sprint receives the current device at the warehouse In addition, it may take up to two bill cycles for the returned equipment to be processed Furthermore, after investigating this matter, it has been determined that the iPad device associated with phone number ending in [redacted] was received and/or processed at our Returns warehouseAccordingly, on April 8, 2017, a total credit of $was applied to Ms [redacted] ’s account as the return was due to an error that took place at the time when the device was ordered Please note that based on our records, the iPhone 6s device associated with phone number ending in [redacted] was received at our Returns warehouse on May 5, Accordingly, an adjustment of $was applied to the account to offset the Lease Device Purchase Amount charge as reflected on the March 31, billing statement Please be advised that this adjustment will appear on the June billing statement Should Ms [redacted] have any questions and/concerns pertaining to the information and resolution discussed herein; we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, an authorized account user on Ms [redacted] ’s Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he purchased an iPhone at one of our retail stores and that the promotion required that he trade in his device in order to receive a monthly credit to offset his new device’s lease charge He further stated that he is not receiving the monthly credit and he has to call the store to receive the credit Further, Mr [redacted] stated after the store changed managers, the new manager was not helpful in addressing this matter As a result, Mr [redacted] requested that we credit his account for the $that he paid for two consecutive months and that we reprimand the store manager We regret any possible misinformation that may have occurred, as well as any delay in resolving Mr***’s referenced bill issue Our records reflect that Mr [redacted] was not receiving the monthly credit to offset his device’s lease charge because he purchased his device one day after the promotion ended During our conversation with the account holder, Ms [redacted] , on July 10, 2017, she stated that Mr [redacted] traded in his device but was not received the monthly credit to offset his lease charge She further stated that the retail store representative no longer worked at the retail store We advised her that she had received credits to offset the device’s lease charges and that we would review her account and would call her again We contacted Ms [redacted] again on July 12, 2017, and advised her that our records reflect that from October to April 2017, she received credits to offset the lease charges and that credits totaled $ We further advised her that the contract was $for months and offered to credit the remaining balance of $in an attempt to reach an amicable resolution to this matter We further advised her that she will continue to be billed the monthly lease She accepted our offer and we credited $to her account, as agreed Ms [redacted] was satisfied with our resolution We appreciate Mr***’s taking time to provide details of his experience with our retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Mr [redacted] and Ms [redacted] may have experienced If we can be of further assistance with this issue, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

To whom it may concern: I want to thank you and let you know my problem with Sprint has been resolved satisfactorilyAgain--thank you [redacted]

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on September 16, We appreciate your assistance in bringing our customers' concern to our attention According to Ms [redacted] , she expressed her dissatisfaction with the level of customer service she received, while attempting to restore her servicesIn addition, Ms [redacted] states her bill increased due to prorated charges added to the account upon restorationMs [redacted] requested that we review this matter Sprint has thoroughly reviewed Ms [redacted] ’ complaintPlease note, we appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint and are continually striving to improve the quality of service provided to our customersPlease be assured that we value MsFrank’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review As stated in our Terms and Conditions of Services, payments are due upon receiptHowever, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if availableHowever, not all payment arrangement requests can be honored According to our records Ms [redacted] established a payment arrangement on June 8, 2016, to restore services to her accountDue to Ms [redacted] ’ services being restored she was assessed prorated charges, as reflected on her July billing invoiceAlthough the charges assessed to the account are valid, in an effort to reach a satisfactory and mutually acceptable resolution, on September 23, 2016, we applied an adjustment of $to offset the Late Fee and prorated charges assessed to the account, leaving the account with a collectable balance due of $ We spoke with Ms [redacted] on September 23, 2016, to discuss this matter in detail and relayed the aforementioned information to herMs [redacted] expressed her satisfaction with the resolution providedWe apologize for any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ Tracey [redacted] Tracey [redacted] Executive & Regulatory Services

December 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances which led to her contacting your office once more In her inquiry, Ms [redacted] expressed her dissatisfaction with being overcharged by $per month, not receiving the account credits that were promised to her and payments being drafted from her account of incorrect amounts We are pleased to advise you that we communicated with Ms [redacted] via email and she stated she addressed her concerns with our Customer Care department and her concerns have been resolved We advised Ms [redacted] that we request any inconvenience that these matters may have caused If I may be of further assistance regarding these matters, Ms [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

December 30, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] Dear Ms***: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she did not receive a promotional buyout gift card for one of her devices when she ported her services to SprintShe stated that she should have been received the additional accelerated device buyout promotional gift cards for her devices from her previous carrier, but was declined due to it reflecting as a duplicate request Sprint has partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any misinformation Ms [redacted] may have received regarding our promotions and appreciate her feedback regarding this issueThe details of her experience have been forwarded to the appropriate managerial staff empowered to make changes in this area Additionally, in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has confirmed that the issue has been resolved and that the accelerated device buyout promotional gift cards applied for were processed and approved We regret any inconvenience that these matters may have causedIf I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on June 16, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received from our Customer Care group while attempting to resolve her account concerns According to Ms [redacted] , she contacted Sprint via online chat and inquired about the amount of her bill after cancellation and was quoted $1,According to Ms [redacted] , she confirmed the amount was quoted with two different chat representatives However, when she received her invoice it reflected a total balance due of $Ms [redacted] requested that Sprint review this matter We appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our retail store We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for review Sprint has reviewed Ms [redacted] ’s complaint In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website via www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Ms [redacted] ’s complaint According to our records, Ms [redacted] established her account on September 9, 2015, and activated phone lines ending in ***, [redacted] and ***, purchased devices via Sprint’s Leasing programEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Sprint’s Leasing program allows customers to purchase an eligible Smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for the deviceIf the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time chargeMore information regarding the Lease program is available at our website, www.sprint.com/lease Further, our records show on June 4, 2016, Ms [redacted] ported-out the aforementioned phone lines to another wireless service provider prior to fulfilling the terms of the Lease AgreementAs a result, her account was assessed a total charge of $for the Lease Device Purchase AmountsFurthermore, Ms [redacted] contacted Sprint on June 6, 2016, via online chat and was advised that her balance was $1,prior to the invoice dated June 13, We spoke with Ms [redacted] on June 21, 2016, and provided her with our findings In an effort to reach an amicable and mutual resolution with Ms [redacted] , we offered to adjust the Lease Device purchase amount of $reflected on the June invoiceMs [redacted] accepted the offer and confirmed she has no further issues Currently, the account is cancelled with a zero balanceWe apologize for any inconvenience this matter may have caused Ms [redacted]

May 24, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , Ms [redacted] Sprint Account# xxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on May 12, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] asserts that an unauthorized account was established in her name, without her authorization or knowledge Ms [redacted] further stated upon discovering that a Sprint account had been established in her name, she obtained a police report and completed a fraud packet which she mailed to our Fraud Management group for investigation However, she has not received a response from our Fraud Management groupMs [redacted] requested that Sprint investigate this matter, adjust the erroneous charges and remove all negative reporting from the credit bureaus Sprint’s Fraud Management group investigated Ms [redacted] ’s concerns and confirmed fraudulently activityAs a result, we have requested that the outside collections agency remove all negative reporting from this inquiry We ask that Ms [redacted] allows up to days for completion of this process We spoke with Ms [redacted] on May 16, 2017, to discuss this matter and relayed the aforementioned information to her At that time, Ms [redacted] acknowledged that she spoke with our Fraud Management group about this matter and she received a settlement letter from our Fraud Management group exonerating her of any responsibility for the account in questionHowever, Ms [redacted] expressed her concerns with the inability to contact our Fraud Management group previously to resolve this matter We appreciate Ms [redacted] taking time to provide details of her experience with our Fraud Management groupWe are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling our Executive and Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Mr [redacted] Mr [redacted] Executive & Regulatory Services [redacted] cc: [redacted]

September 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, Za'kesha [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of MsZa'kesha [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms [redacted] contacting your agency once again According to Ms [redacted] ’s filing, she accepts the offer to apply a credit to the account in question equal to the amount of the insufficient funds fee that she incurred However, she did not receive an email address to forward the requested bank statement toWe spoke with Ms [redacted] on September 11, and 15, 2017, regarding her concernsTo assist with processing reimbursement for the insufficient funds fee, we requested that she forward a copy of her bank statement that reflects the incorrect payment and each insufficient funds fee that she incurred as a resultThe statement must also reflect each transaction with the resulting balance, starting at the beginning of the statement cycle For her privacy, we request that she conceal her account number and any other information that is not relevant to usWe provided her with the email address to forward the bank statement toTo date, we have not received the documentationHowever, we will process the account adjustment upon receipt of the requested documentation We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP.LaToya PExecutive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] advised that one of our authorized retail store vendors had not provided recurring Sprint service credits owed to him for participating in our recent iPhone device upgrade and Unlimited Freedom promotions He requested that we allow him to return his new device and provide a refund for all payments remitted toward that equipment We regret any misunderstanding that may have occurred as a result of Mr***’s recent purchases During our August through August 11, 2017, conversations with Mr***, we discussed his concern and ***ed with our authorized retail vendor At Mr***’s request, we removed the Total Equipment Protection option from one of his lines of service, confirmed his receipt of the Unlimited Freedom plan with Autopay for $per month plus taxes, surcharges, and additional purchases, confirmed his receive of a $monthly recurring account credit for each of two Samsung Jleases, closed two leases for the Samsung Galaxy Sdevices as satisfied, and applied credits to his account totaling $to meet the pricing that he described Mr [redacted] expressed satisfaction with our resolution We appreciate Mr***’s taking the time to provide us with the details of his Telesales experience With the information in his account, we were able to identify the specialist who assisted with the Telesales order Please be assured that the experience that Mr [redacted] described is not indicative of the level of service we expect from our employees The feedback he provided was forwarded to the appropriate management staff empowered to investigate and make changes in this area We regret any inconvenience this matter may have caused Mr*** If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

January 14, [redacted] Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on January 8, According to the information received, Ms [redacted] expressed her disatisfaction with the level of service she received from the Sprint retail store while attempting to address her device concernsMs [redacted] stated in her complaint, that in December 2015, she upgraded phone number ending in [redacted] via our $iPhone Forever Lease promotionHowever, her December invoice reflected a monthly lease charge of $Therefore, Ms [redacted] requested that Sprint review this matter and resolve her concerns We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms [redacted] ’s feedback Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that on December 21, 2015, Ms [redacted] upgraded phone number ending in [redacted] via our $iPhone Forever Lease promotionCustomers could lease an iPhone 6s, 16GB device via our $iPhone Forever promotionSprint required a month lease term and buyback of either an iPhone or Plus deviceAdditional Terms and Conditions for the $iPhone Forever promotion were available via our website, www.sprint.comFurthermore, Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the deviceIf the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time chargeMore information regarding the Lease program is available at our website, www.Sprint.com/Lease On December 21, 2015, phone ending in [redacted] was upgraded to an iPhone 6s Plus, GB device with a month Lease AgreementTherefore, the aforementioned purchase did not meet the criteria of the $iPhone Forever Lease promotionFurthermore, Ms [redacted] ’s signed Service Agreement reflects that she participated in our iPhone Forever $monthly discount promotion On January 11, 2016, we spoke with Ms [redacted] and relayed the aforementioned information to herAs such, Ms [redacted] has expressed her satisfaction regarding the resolution of her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst [redacted] Alpharetta , GA

March 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern, Sprint is in receipt of the above referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers concern to our attention According to the information received, Mr [redacted] expressed his dissatisfaction with his final billing associated with his account, after the cancellation of services Mr [redacted] stated that he satisfied his account balance in full; however, he received an additional billing statement for a device that he returned upon the cancellation of his account As a result, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly We spoke with Mr [redacted] on March 8, 2017, and verified that his concern was previously resolved We have verified that the device in question has been received by our Returns warehouseBased on this, a credit for the $Lease Device Purchase Amount option billed to Mr [redacted] was applied to his account on March 1, Mr [redacted] confirmed that this resolved his inquiry We regret any inconvenience that these matters may have caused Mr [redacted] If I can be of further assistance, he can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his unfavorable customer experience while attempting to resolve an issue with billing Mr [redacted] stated that he moved to an area with poor network performance and as a result he ported to another carrier He stated that he returned his device to his local Sprint store as directed Mr [redacted] also noted that he received an invoice with cancellation fees after being assured that he had no contract with SprintMr [redacted] requested that all cancellation charges be removed from his Sprint account, all collection efforts be ceased, and any negative reporting be deleted Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Sprint Satisfaction Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Service Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage Consequently, if the lack of coverage at the new service address causes customers to cancel their service, the Early Termination Fee associated with their Subscriber Agreement is applicable Upon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges/equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his Lease Agreement, service plan, or other monthly charges on Sprint’s part during the activation of his service plan We contacted Mr [redacted] on June 28, 2017, and outlined all information referenced above and advised that pursuant to the terms of his Lease Agreement, he could chose to return his leased device to Sprint or pay the $End of Lease (EOL) Purchase Option Amount; however, he would still be responsible for the remaining lease payments We verified the Mr [redacted] returned the device to his local Sprint store and on January 15, 2017, we applied a credit of $to offset the EOL, leaving a balance of $ We advised Ms [redacted] that if he can provide a utility bill with his new address, and we can verify that Sprint has no coverage in that area, we will remove the remaining balance Mr [redacted] stated that he understood our offer and will forward that information to our office for review We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If we may be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana TTwana TExecutive Services Analyst c: Mr [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have decided to accept Sprint's credit adjustment for $At the same time, I would like to state that my acceptance of this settlement assumes that no additional charges have been added to my account and I request that Sprint provide me with an updated statement showing the new, corrected balance of my accountI would like to mention that texts coming from strangers continue to flow into my phone, including another [redacted] money transmittance notice with an individual's name on itI texted back STOP a couple of times, but that has not helpedSprint should recognize the privacy intrusion that this sort of thing imposes on people, and should consider giving it the consideration it deserves Regards, [redacted]

June 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] disputed charges assessed to her closed Sprint account for her two leased devices that she returned to us, advising that she was informed by our representatives that no equipment or Early Termination Fees would be billed She requested that we credit those charges We regret the circumstances that led to the cancellation of Ms***’s Sprint services, as well as any possible misunderstanding that may have occurred related to her referenced billing Our records reflect that Ms [redacted] canceled her Sprint services on March 23, 2017, by porting her mobile numbers from our network to another carrier Because she took that action prior to the satisfaction of the 18-month equipment lease agreements for her two referenced devices, we assessed Device Purchase Option amounts, plus applicable taxes to her Sprint account, as well as lease cancellation charges, pursuant to the terms of her signed equipment lease agreements During our May 24, 2017, conversation with Ms***, we discussed the information outlined above Ms [redacted] pointed out that the automated notifications sent to her on March and April 7, 2017, had transposed the remaining installment balance amounts with the Device Purchase Option amountsWe thanked Ms [redacted] for bringing that issue to our attention, and we forwarded that information to the appropriate management and marketing teams Although the referenced amounts communicated to Ms [redacted] were inadvertently transposed in the messages she received, they were not transposed on her Sprint account To be clear, Ms***’s account was assessed two valid Device Purchase Option amounts of $and $176, respectively, plus applicable taxes; however, credits for those charges were applied to her account on April 28, 2017, when the receipt of her returned equipment was validated, leaving her account with an adjusted balance due of $1,301.30, consisting of her above-noted lease cancellation charges, unpaid service charges, and a late payment fee We confirmed that Ms***’s invoiced charges and her current account balance is correct and valid As a result, we must respectfully decline her account credit request Sprint strives to reach amicable resolutions to all concerns that are brought to our attention, and regret that we were unable to do so in Ms***’s case Because she indicated her dissatisfaction with our response to her inquiry, we discussed her request with our executive management team After an additional review of the matter, we confirmed that the information outlined above is correct and valid As a result, our position remains unchanged We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this issue, or if she would like to provide additional information for our consideration, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

June 14, B***r Business Bureau Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , L [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding the Sprint account of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she inquired about an advertised offer that was sent to her but was advised that the promoted plan is only available for new customers who switch to Sprint However, because that requirement is not provided on the advertisement she received, she requested that we honor the terms and pricing of that offer to Mr [redacted] ’s existing Sprint account We regret any possible misunderstanding that may have occurred regarding the terms of our referenced promotional rate plan offer Our Marketing department works diligently to ensure that information included on our website and in our marketing materials is accurate and contains details that will allow customers to make informed decisions regarding Sprint products and services We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide We spoke with Ms [redacted] on June 13, 2017, and explained that the advertisement she received and provided a copy of for our review lists as a qualifying requirement that the noted rate plan is only available for new lines of service We also explained that Mr [redacted] ’s existing lines of service are not eligible for the promotion Ms [redacted] indicated her understanding of the information provided As a demonstration of our commitment to excellence, we reviewed available service plans with Ms [redacted] and assisted with changing the rate plan for Ms [redacted] ’s four lines of service to one currently offered suitable for their wireless communication needs We regret any inconvenience that Ms [redacted] may have experienced as a result of this concern If I may be of further assistance with this matter, Msor Mr [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s inquiry, he states that he returned his device and received credit for the non-return device charges; however, he has received his most resent billing statement and noticed that Sprint is billing him again for the non-return device charge As a result, he is requesting Sprint review this matter We appreciate the opportunity to address Mr [redacted] ’s complaint Our records indicate that we received his returned device on December 1, As a result, on December 12, 2016, credits totaling $were applied to his account to offset the non-return charge previously assessed to the account Additionally, on January 16, 2017, credits totaling $were also applied to his account to offset the disputed non-return charge once again in error Because Mr [redacted] received credit for the non-return device charges twice for only one charge, on January 27, 2017, a debit was applied to his account to remove the duplicate credit applied to his account Accordingly, no additional credit is due to the account We regret any inconvenience Mr [redacted] may have experienced as a result of this matter and thank him for being a loyal customer Should Mr [redacted] have any other questions regarding this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

September 27, 2017 RevDex.com 8080 Ward Parkway, Suite 200 Kansas City, MO 64114 Re: BBB Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To... Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms. [redacted] ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms. [redacted] states that she switched to Sprint from another carrier; however, she was not satisfied with Sprint’s network performance and thus canceled her service within Sprint’s 14-day Satisfaction Guarantee time frame. As a result, she is requesting that Sprint credit her account for any charges incurred. . Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. If a customer is not completely satisfied with their product, they can return the device to the original place of purchase and call us to deactivate within 14 days of activation (day 1 of the 14 days starts when the device is activated) and Sprint will refund the device purchase price (as long as the device is complete and undamaged) and waive the Early Termination Fee (ETF) (as long as the device is returned). Our records reflect that Ms. [redacted] cancelled her services within Sprint’s 14-day Satisfaction Guarantee timeframe. As a result, credits have been applied to her account to offset the disputed charges incurred. Her account has been finalized with a zero balance. Additionally, we processed a refund check for $20. Ms. [redacted] should allow ten days for receipt. Additionally, we have contacted the outside collection agency and advised them to cease further collection efforts on this account. In addition, they will request that the credit bureaus remove any negative reporting from your credit record regarding this issue. Please direct any questions regarding the update to your credit report to the outside agency and allow up to 90 days for completion of this process. We appreciate Ms. [redacted] for taking the time to provide us with the details of her experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7 a.m. and 5 p.m., Central Time. Sincerely, [redacted] *.

Re: BBB Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of... the above-referenced complaint of [redacted] submitted on May 10, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Ms. [redacted] ’ concern. According to the information provided, Ms. [redacted] expressed her dissatisfaction with her account being assessed data overage charges as reflected on her monthly invoices. Ms. [redacted] stated that her devices were used as Mobile Hotspots, without her consent. Ms. [redacted] requested that Sprint review this matter and take the appropriate action. Sprint has reviewed Ms. [redacted] ’ complaint. Our records indicate that Ms. [redacted] had four lines of services, which were configured onto our 10GB Data Shared plan with Unlimited Talk and Text. Ms. [redacted] accrued data overage charges due to the lines of services on her account exceeding the allowed gigabytes of data as reflected on her March 2017 invoice. On April 17, 2017, Ms. [redacted] contacted our Customer Care group and requested a price plan change. At that time, Ms. [redacted] ’ four lines of services were placed on our Unlimited Freedom plan. Additionally, on May 4, 2017, Ms. [redacted] spoke with our Customer Care group regarding the data overage charges generated on her April 2017 invoice. Accordingly, an adjustment of $120 was applied to Ms. [redacted] ’ account to offset data overage charges as reflected on the aforementioned invoice. We spoke with Ms. [redacted] on May 12, 2017, and relayed the above information to her. During that call, we confirmed with Ms. [redacted] that her price plan was updated to our Unlimited Freedom plan and she received an adjustment for $120 for data overage charges. In addition, we applied an adjustment for $54.34 to offset the remaining data overage charges assessed to her April 2017 invoice. As a result, Ms. [redacted] received a total adjustment for $174.34 for data overage charges generated on her March 2017 and April 2017 invoices. We confirmed her remaining balance of $245.81 is valid for monthly recurring charges and applicable taxes as indicated on the April 2017 invoice. Ms. [redacted] expressed her satisfaction with the resolution to her account concern. We regret any inconvenience Ms. [redacted] may have experienced regarding this matter. If Ms. [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between 7 a.m. and 5 p.m., Central Time. Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services