Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Samelia ***

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Mr [redacted] ***We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described an unfavorable customer experience during his attempts to address a billing concern, stating that he was misled regarding the terms of his equipment Installment Billing agreement prior to upgrading his deviceHe requested that we apply a credit to his account to offset the cancellation fee that is reflected on his November invoice We appreciate Mr [redacted] taking the time to provide us with details regarding his recent experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr***’s Sprint billingSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased During our February 2, 2018, conversation with Mr***, we advised that, as a result of our review, we sustain that the disputed charges are correct and validAlthough the charge is valid, as a courtesy, we applied a $credit to his account to offset the noted chargeThat credit will be reflected on his next invoice We are pleased that we were able to reach an amicable resolutionIf we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] Dear Ms***: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Mr [redacted] on December 24, 2015, regarding his account concernWe are confident his issue has been addressed and resolved to his satisfaction In his inquiry, Mr [redacted] states he upgraded two devices in August He is experiencing issues with the devices charging and overheatingAs a result, he is requesting we review the matter All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyIn addition, Mr [redacted] is beyond our day equipment return period In an effort to reach an amicable resolution, on December 24, 2015, we reset Mr [redacted] ’s device upgrade eligibility on phone numbers ending in and Consequently, Mr [redacted] went to a store and upgraded his devicesWe sent Mr [redacted] a return kit to return the defective devices We regret any inconvenience Mr [redacted] may have experienced as a result of this matterIf we can be of further assistance, you can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

May 26, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Ms [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Ms [redacted] : Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assi***ce in bringing Ms***'s concern to our attention According to the information received, Ms [redacted] indicated that she did not receive a $gift card rebate as expectedAs a result, she requesting that Sprint provide her with the gift card We regret that Ms [redacted] experienced difficultyWe contacted her and learned that the gift card had been issuedShe advised that someone else received and used the gift cardTo resolve her concerns in an amicable resolution, we offered and Ms [redacted] accepted a one-time credit to her account of $to emulate the award We regret any inconvenience this matter may have caused Ms***Please contact me should there be any additional questions regarding this matterYou may contact me directly at ###-###-####, or by calling our office toll-free at ###-###-#### and referencing case number [redacted] I am available from a.mto p.m., Central Time, Monday through Friday Sincerely, [redacted] S Executive Services Analyst

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention, and regret the circumstances that have led Mr [redacted] to contact your office again In the additional information provided, Mr [redacted] stated that we have not resolved his previous billing concerns Our records reflect that Mr [redacted] activated services with Sprint with a spending limit based on the results of the credit evaluation performed when he established service with us on February 8, The Sprint Spending Limit Program is designed as a convenient service to help customers’ monitor their account spending Sprint helps Spending Limit customers manage their wireless bill by setting up preset spending limits and alerting them via a text message when they are near, at, or over their limit The Account Spending Limit (ASL) account is assessed a monthly fee of $unless the account is enrolled in automatic recurring payments and eBill which provides our customers with a no cost, convenient option to access up to eight years of invoices hours a day online at www.sprint.com E-bill customers are also sent an e-mail reminder alerting them when their invoice is ready to view Our records further indicate that on May 25, 2017, Mr [redacted] requested to cancel his services and this was processed, effective on June 5, However, he contacted us again on June 5, 2017, and requested that the service be resumed and his service plan was changed to the $2GB Plan In his original complaint, Mr [redacted] disputed the prorated and month in advance charges invoiced as a result of the plan change As a courtesy, his account was credited a total of $to offset those disputed charges We have corresponded with Mr [redacted] on July 27, 2017, requesting that he contact our office to discuss any additional concerns he may have Mr [redacted] again requested that a member of management contact him At his request, a member of our Executive Management team attempted to reach him by phone and e-mail on July and August 1, Mr [redacted] responded via e-mail but regrettably, we have not yet received a call from him If we can be of further assistance related to this ***er, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

I will not accept the current offer, they owe me more then they offered and I have been specific with Regina about the amount that is owed to meI will not accept anything less Vanessa C [redacted]

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she entered into a service agreement with Sprint in August 2016, and she notes that her service plan should consist of a $plan with unlimited talk and text and 24GB of dataAdditionally, she indicates that she also took advantage of a Buy-One-Get-One (BOGO) promotional offer for her device; however, she indicates that the promotional offer is not awarding and therefore, she has been overchargedShe further notes that she has attempted to resolve this matter with our Customer Care representatives, but the issue has not been resolvedAs a result, she is requesting assistance with resolving her billing concerns We regret any misunderstanding that may have occurred regarding this matterWe communicated with Ms [redacted] on December 23, 2016, and she stated that she received the BOGO offer once, and after the initial invoice, the credit for one device no longer appeared on her invoices We informed Ms [redacted] that as a result of her return of one of the devices due to it malfunctioning, and receiving another device, the initial BOGO offer systematically ceased awarding because the new device had a new installment billing agreement To resolve this matter, the regional contact for the third-party retailer she visited partnered with our National Sales Support team to correct the matter and going forward the BOGO offer should award systematically Furthermore, credits were applied to Ms [redacted] account from September to December totaling $to resolve her billing concerns During our conversation, Ms [redacted] stated that she returned to the point-of-sale and she is aware of the information noted aboveShould there be any difficulty in the future with the BOBO offer applying to her account, she will advise She also stated that she was provided with a direct phone number of the regional contact at the store she visited, and she will also contact the regional representative if needed We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concernsShould there be any additional questions regarding this issue, she can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:There has been no resolution to my issues I spoke with Susan on two occasions last Tuesday, per our second conversation, Susan promised me she would call the Store in [redacted] **Then on yesterday a store manager called meHe stated the email was forwarded to him by Susan and he kept stating things about my bill that he had any knowledge about and was not making sense He said wait on Susan or someone in Executive office to call me back because his explanation did not amount to the of things that were of the issues at hand I appreciate all your help Revdex.com, but, no resolution is made this store supervisor, Larry, on yesterday did state to bring the accessories back in to the store because that's the procedure for refunds I did that before my days to return was over and they refused my return Susan in exexcutive stated that she would be removing $off for accessories I had been charge for and she would look into the $that was paid in addition for the accessories but Larry said he had no information on those charges being removed and they weren't removed It's just been a lot of back and forth to end up with yet no resolution with no resolution Thank you Revdex.com for everything in your power that you have done to help meI take it nothing will be done on behalf of meRegards, [redacted] ***

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described unfavorable customer experiences from our representatives during her attempts to discuss a billing concern, stating that the charges are higher than she expected, and she has been unsuccessful in receiving an explanationShe requested that we allow her to cancel without incurring any cancellation fees and equipment charges We appreciate Ms [redacted] ’ taking the time to provide us with the details of her experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Ms [redacted] ’ Sprint billingHowever, we unsuccessfully attempted to contact Ms [redacted] via telephone and e-mail on May 30, and June and 6, 2017, to discuss her referenced concernsWe also sent a letter to Ms [redacted] at her mailing address of record acknowledging our receipt of her inquiry and our need to speak with her directly in order to obtain her account security information and additional details that will aid in our review We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her reported concernsIn order for us to discuss the details of her account, she must be able to authenticate her account security informationAs a result, Ms [redacted] should have her account PIN and/or the appropriate response to her pre-selected security question available when she contacts us We believe that we can amicably resolve Ms [redacted] ’ reported billing concerns, and we look forward to having the opportunity to do soIf we can be of further assistance regarding this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns Based on the information provided, Ms [redacted] states that she canceled within the 30-day Satisfaction Guarantee period, returned her phones, and was billed for a month of service Therefore, Ms [redacted] is requesting that we review this matter and send her a refund Our records reflect that Ms [redacted] activated service on November 30, 2016, and canceled on December 19, We confirmed that Ms [redacted] was within the 30-day Satisfaction Guarantee period, and that she returned her phones We also confirmed that she has now received a refunds totaling $1,223.40, which is equal to all of the payments that she remitted for activation fees, phones, and monthly charges She informed us that she considers this matter fully resolved We regret any inconvenience that this matter may have caused Ms [redacted] If she needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It My Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr***, who wrote in on behalf of the account holder [redacted] ***, stated that when they purchased their iPhone devices on lease agreements, they were advised that they would be able to upgrade every months He stated that he recently attempted to upgrade his devices and was advised that he was not eligibleIn addition, he stated that one of the devices on the account would not function properly and was advised that if he returned the device, that he would receive credit for the cancellation fees and to date, has not received the credit He is requesting a resolution to these issues As stated in our Terms and Conditions of Service, the iPhone Forever program, customers who participate are eligible to upgrade after consecutive monthly service plan payments as long as lease and early upgrades are offeredUpgrade requires a new phone Lease Agreement and the account must be in good standing The upgrade does not include same generation model iPhone nor does it guarantee monthly payment amount, phone selection, or service plan ratesIt is contingent upon product availability and is not transferrable After upgrade, remaining unbilled lease payments for giveback device are waived and you will need to turn in your current eligible, good-functioning device and enter into a new Lease Agreement An upgrade fee of up to $may applyVisit sprint.com/iphoneforever for more information To validate upgrade eligibility for each of their phone numbers Mr [redacted] can access this information via www.sprint.com/upgrades or text Upgrade to [redacted] from each of the devices Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Further, our records show that phone number ending in [redacted] was cancelled and the device returned and Mr [redacted] account was credited for the device purchase price in the amount of $ His account reflects the lease cancellation charge in the amount of $102.32, which is a valid charge We spoke to Mr [redacted] on April 25, 2017, and provided him with the above referenced information In an effort to reach an amicable resolution, we reset the upgrade eligibility for the numbers ending in ***, ***, ***, and ***, as Mr [redacted] requested We offered and Mr [redacted] accepted a courtesy credit in the amount of $for the lease cancellation fee for the number ending in ***We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] expressed his dissatisfaction with the length of time taken to unlock his Sprint-branded device for use on another domestic carrier’s network Mr [redacted] requested that we unlock his device promptly We regret any misunderstanding that may have occurred related to our ability to unlock Mr [redacted] ’s equipment as requested “Unlocking” is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents a device from activation on a different networkUnlocking also refers to enabling the SIM slot of a device to allow the insertion of another carrier’s SIM card (either domestic or international) Unlocking a device will not necessarily make that device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about our equipment unlocking protocol is available on our website at www.sprint.com/unlock, Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options;The associated account is in good standing;The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; andThe device must be active on the Sprint Network, currently or in the past, for a minimum of days We confirmed that Mr [redacted] ’s referenced iPhone 6S Plus device associated with his Sprint account is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to the device on February 7, We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate you bringing this matter to our attention According to the information provided, Ms [redacted] stated that she received an online offer and via a representative of [redacted] to upgrade her device with no activation fee and that she would receive a $loyalty credit each month Ms [redacted] stated that she was charged for the activation fee and she has not received the loyalty credit Sprint implemented the activation and upgrade fees to offset the operating costs associated with our services These fees are applicable for the activation of new or used devices on a new or existing line of service Since our establishment, it has been our objective to provide affordable, quality service suitable for everyday use The implementation of these fees is not intended to compromise that objective We initiated these one-time fees rather than incorporating higher costs into our monthly service charges in order to be more cost-effective for our customers Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Ms [redacted] may have received regarding promotional credits and appreciate her feedback regarding this issue The details of Ms***’s experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our conversation with Ms***, we advised her that regrettably, we have been unable to substantiate the above-referenced offers Although the activation fee is valid, our records reflect that a credit of $was applied to her account on June 6, Additionally, although no credit is due, on July 7, 2017, we applied a courtesy credit to Ms***’s account totaling $to emulate the $loyalty credit for months Please note that account credits are not applied toward equipment installment billing or lease charges Therefore, regardless of the balance due, customers should pay their equipment charges in full each month by the payment due date If Ms [redacted] has any further questions regarding his matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Service Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] W [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] W [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the performance of his LG Power X device He states that he has taken the device into a Service and Repair center several times, and the device continues to power off and on As a result, Mr [redacted] requested that we allow him to exchange his LG device a for a Samsung Sdevice free of charge We regret the issues the Mr [redacted] has encountered with his deviceWe spoke with Mr [redacted] on July 7, 2017, and determined the store was unable to process a replacement deviceAs a courtesy, we were able to reset his eligibility for him to purchase a new device of his choice on his line ending in *** Mr [redacted] stated that we have fully resolved his issues We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he recently agreed to transfer ownership of some of the phone lines on his account and his account was billed lease cancellation charges for the leased device that were transferredHe stated he was advised that it was based on the credit evaluation of the new account owner and if they would agree to sign the lease agreement would be transferred and the charges removedHowever, the new account owner will not sign the lease agreement As a result, he is requesting to have the lease cancellation charges removed from his account We contacted Mr [redacted] on April 27, 2017, and he confirmed that the lease agreement was signed and his issue is resolved We appreciate Mr [redacted] taking the time to provide us with his feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn his inquiry, Mr [redacted] cited that he purchased two devices to add to the Boost Mobile family plan, but has been receiving an error message stating that his requested plan change cannot be completedMr [redacted] has requested to return his two devices for a refund, and have a $refund applied back to his credit card We regret any difficulty Mr [redacted] may have encountered while attempting to setup his Boost Mobile Family planOur records reflect that he attempted to update the service plans on phone numbers ending with and to our $1.5GB Family-3/$90-4/$on February 3, We confirmed that this service plan change was unable to be completed due to a systematic error that would not allow his new subscriptions to link with his current family plan subscriptions During our February 16, 2016, conversation with Mr [redacted] we apologized for any inconvenience associated with his failed attempts to subscribe to our Family plan optionWe informed him that we would engage our Technical Support representatives to further investigate his concernsDuring our subsequent e-mail conversation with Mr [redacted] on March 7, 2016, we confirmed that his service plan concerns were successfully resolved as his Boost Mobile Family plan had been set up successfullyAs a gesture of goodwill we provided a one-time service credit of $to his primary phone number ending with We are pleased to inform you that Mr [redacted] has confirmed his complete satisfaction with actions taken by our office to address service plan related concerns On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has any questions regarding this issue, he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12225570, and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The facts are not exactly as stated by Russell This matter should have been handled in a much spedious way without me having to go thru different supervisors, a lengthy wait period, and finally to the Revdex.com However, I find that this resolution is satisfactory to me Thank you for your assistance, I truly appreciate it Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was misled by sales representative that promotion will be appliedIt is Sprint' s responsibility to train employees to do their job with knowledge and honerIt is deceptive to have your sales representatives treat customers this way and then not to take responsibility for their and companies actionsThis is exactly way I terminated my business with Sprint since they are admitting they made mistake but saying they can't fix itThere must be a way to give me my money back, customer or notYou can write me a check for the amount you owe meThere is a law in place against misleading and deceptive businesses practiceI need Revdex.com to judge on this matter and make the final recomendation because this emailing back and forward is not going to solve it Regards, Mladen M***

I had a prior issue with sprint back in January and I am still waiting for a supervisor to call me back regarding my plan The reason for this complaint filing is because during my most recent conversation with the sprint rep, they absolutely did not assist me at all regarding the late fee that was posted to my account and I want that last call to be reviewed by a supervisor