Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11448131, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here June 14, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Ms*** ***, which is in response to our May 30, 2017, correspondence. We welcome the opportunity to revisit our prior investigative findings In her supplemental inquiry, Ms*** states that her account was credited $and $for the aSamsung Galaxy Jdevices, that were offered to her at no cost and that she was fully reimbursed for the cost of the phone line for the last four billing cycles that covers the cost of the one of the devices for $However, she states on her latest billing statement, she is still being charged $for the Jdevice. As a result, she requests that the monthly charge for the Jdevice be removed. Please be advised that we attempted to contact Ms*** by phone and email on June and 13, 2017; however, we were unsuccessful in reaching her. In an effort to address this matter, we reviewed her account. As stated in our previous response, to fulfill the offer of the devices mentioned above being provided at no cost, we applied credit of $and $totaling $to Ms***s accountMs***’s account credits represent the balance of $towards the Installment Billing Agreement for phone line ending in ***, $for payment reimbursement for the February through May billings, and $for phone line ending ***. Therefore, all charges related to the above-referenced devices were credited in fullMs***’s next month’s billing statement will not include any additional charges for these devices. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Alethea B.Executive Services Analyst

December 27,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case # ***, *** ***
Sprint Account #xxxxx***
Sprint Case# ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of Ms*** *** submitted on December 8, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’s has requested clarification regarding Sprint’s unlocking policies regarding an Apple iPhone device purchased on February 9, 2016, and activated on Sprint's networkMs*** has indicated that she would like the device unlocked
Sprint has reviewed Mr***’s complaintUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
Sprint will unlock a device under the following circumstances:
- Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options
- The associated account is in good standing
- The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
- The device has been active on the Sprint Network, currently or in the past, for a minimum of days
We confirmed that Ms***’s Apple iPhone device associated with phone line ending *** is eligible for SIM unlockingPlease note that the SIM unlock information was transmitted to the device in question on December 27,
We spoke with Ms*** on December 27, 2016, and relayed the aforementioned information to herMs*** was satisfied with the resolution provided
We apologize for any inconvenience this may have caused Ms***If Ms*** would like to further discuss this matter, she can contact the Executive and Regulatory Service Department toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely,
Cheryl S
Executive Services Analyst
***
cc: Betty ***

June 7, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com ID ***, *** R*** Sprint Account xxxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that he is requesting a copy of his billing statement. He further stated that he has been unsuccessful at retrieving the requested invoice because he was told that his security code was incorrect. During our discussion with Mr***, he confirmed that he received a copy of the billing statement at one of our store locations. He stated he requested a paper copy of his bill to send to his new carrier to assist in paying off his equipment charges. We regret any inconvenience this matter has caused Mr***. If he needs further assistance, he may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time. Sincerely, Alethea B.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactoryI am mentally tired of this back and forward back and forwardMy last letter stated the facts and rebuttal mrs*** *** many comments of how professional they are which is not trueI received a refurbished phone and have already started having problems with this phoneI'm not going to continuously debate with Sprint I know what I need to doRevdex.com I thank you so very much for being an advocate because they totally ignored me until you got involvedPlease place in your record their claim to have customer satisfaction is not true because they will have somebody else contact you, I can assure you of that.
Regards,
*** ***

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** states he continues to experience service issues with his Samsung Jdevice, both domestically and internationally. He states that the issues he is experiencing are preventing him from using his device to make and receive calls. Mr*** further states that he visited the Sprint service and repair center and was advised that the device was a basic model Smartphone that could not handle more than one external device at a time even if software was re-installed. As a result, Mr*** would like a refund for the last two months of service on his account and a free device upgrade We spoke with Mr*** regarding his device concernsWe regret his dissatisfaction with his device. In an effort to reach an amicable resolution to this matter, and as a goodwill gesture, we offered to facilitate the return of his device. Once returned, we will credit the cancellation fee and the accelerated billing of the equipmentWe also offered to reset his device upgrade eligibility so that he can upgrade to the device of his choosing; however, he will be responsible for the billing associated with the new device. Additionally, although Mr***’s account reflects consistent usage, we offered to apply a one-time service credit of $representing one-half of the monthly charges for the last two months in an additional effort to bring closure to his matter. Mr*** accepted the account service credits. However, he did not accept the offer to return his device and reset of his device upgrade eligibilityMr*** stated that he would like Sprint to provide him with the latest Samsung device and continue to bill him at the same $rate as his Samsung Jdevice. We respectfully declined Mr***’s request because the suggested $monthly rate for our newest Samsung devices is not consistent with our documented pricing of the device in question. If Mr*** decides to upgrade to the latest Samsung device, he will be responsible for the associated monthly charge to lease or set up an Installment Billing Agreement. Our offer to reset Mr***’s device upgrade is available to him for the next days. Should he reconsider our offer, he may contact our office directly. If we can be of further assistance, or if Mr*** would like to accept our offer, he can contact the Executive and Regulatory Department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

December 12, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced
complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advised that he was misinformed regarding the compatibility of the Nexus 5X device on our network. He stated that prior to purchasing the device he contacted our Customer Care department and was advised that the device was supported on our network. After he purchased the device he stated that the retail store was unable to activate the device because it was not supported within our network. As a result, he is requesting that we cover the cost of the Nexus 5X he purchased During our conversation with Mr*** on December 1, 2016, we apologized for any misunderstanding that may have occurred as a result of this issue. Further, he informed us that his issues have been previously resolved. We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If Mr*** needs further assistance with this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Dianah AExecutive Services Associate AnalystDA/tt

March 16, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Mr*** **. We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr** stated that he was quoted a monthly rate of $per month for five lines of service in contingent to him adding a sixth line of for $per monthMr** further stated that he added the new line of service effective February 19, However, his monthly recurring charges have exceeded the quoted amountMr** requested that Sprint review this matter and honor the quoted price plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr** on March 3, and of 2017, and discussed his account concerns in detail. During those conversations, we informed Mr** that his price plan is applicable to the Service Agreement for purchasing devices at subsidized pricing. However, upon further review, we updated his price plan to $per month for five lines of services and the sixth line of service would be $per month effective March 13, 2017, until March 31, 2018, after service credit and Automatic Payment discounts are applied upon his enrollment in our Automatic Payment program. Mr** confirmed acceptance and satisfaction with our resolution We regret any inconvenience Mr** may have experienced whi** attempting to resolve this matter. If I may be of further assistance, Mr** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

*** ***Jan (days ago)tomeHello! I filed a complaint against Sprint phone coThey have resolved it, including the promotion deal of paying for canceled contractsWhile there is a long process and things one finds along the way to get service, Sprint
has been very prompt (and understanding!) with my issues I had with them. Thank you Revdex.com for your help as well! God bless to all and may the Lord continue His grace on all of us!*** ###-###-####

November 18, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to return her Samsung Galaxy Note device. She stated that, although a known manufacturer’s defect could possibly occur with her Sprint device, we failed to provide her with a new replacement device, which was out of stock. As a result, she is requesting compensation and that we exchange the device for a device of her choice immediately or release her from her agreements for her three phone numbers. We regret any difficulty Ms*** may have experienced with the replacement of her recalled Samsung device. Sprint has no higher priority than our customers, and customer safety while using our products is synonymous with that priority. Sprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Notedevice and to ensure that options were in place for customers who purchased that model to immediately exchange to a different device model. We contacted Ms*** on November 10, 2016, and explained the information outlined above and previously communicated to affected customers. Further, we ordered Ms*** a Samsung Galaxy SEdge and sent her a return kit to return the Samsung Galaxy Note 7. We confirmed that she received the Samsung Galaxy SEdge device. Ms*** agreed to contact us once she has returned the Samsung Galaxy Note device We appreciate Ms***’s taking the time to provide us with the details of her customer service experience. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

November 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case *** To Whom It May
Concern: On October 28, 2016, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** is attempting to switch his services to Sprint and was promised that a black Apple iPhone Plus (128GB) device would be overnighted to him. Mr*** is requesting that we honor what was promised and is seeking compensation. We appreciate your assistance in bringing Mr***’s concerns to our attention On November 4, 2016, we contacted Mr*** regarding his concerns. At that time, we confirmed that the black Apple iPhone Plus (128GB) devices are on backorder. However, in an effort to resolve this matter, we placed an order for a silver Apple iPhone Plus (128GB) device to be overnighted to him. Although we are not required to provide compensation to customers for concerns that are brought to our attention, we agreed to apply a credit of $plus $for the purchase of a screen protector to his account, and will waive Mr***’s monthly service charges on his first two invoices We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

January 2,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Gregory K***
Sprint Account xxxxx
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced rebuttal inquiry of MrGreg K***We appreciate your assistance in bringing our customers’ concern to our attention
In the information provided, MrK*** stated that he was not satisfied with our previous response to his initial inquiryIn his initial inquiry he stated that he was offered and accepted a promotional offer for Sprint’s Unlimited Freedom service plan at $per month, in addition to a new Samsung Note device at $per monthHe also stated that he was to receive an additional $per month Loyalty Discount, essentially bringing his device cost to $per month for monthsMrK*** requested that the promotion award as quoted
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
We contacted MrK*** on December 28, 2017, to discuss his concerns in detailMrK*** advised that he has canceled his Sprint service and further described an unfavorable customer service experienceMrK*** confirmed that all Sprint services should be canceled and his remaining tablet line was set to cancel effective immediately
We appreciate MrK***’s taking time to provide details of his experience with our Customer Care and retail representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review
We regret any inconvenience this matter may have caused MrK***If he has additional questions or concerns, he can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extI am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time
Sincerely,
Twana T***
Executive Services Analyst

June 12,
Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Sheila F* Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the inquiry of MsSheila F*. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, MsF* states that the two-year Subscriber Agreement for line ending in expired on May 23, 2017. She states that she requested to cancel the line, but was told that the line cannot be cancelled until the end of the billing cycle, June 17, 2017, and that the monthly charges associated with the line will not be prorated. MsF* is requesting an adjustment for the three weeks that she will be charged for the line ending in We attempted to reach MsF* via phone and email on June 5, 6, and 9, 2017, to speak with her regarding her account concerns. Unfortunately, our attempts were unsuccessful and we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. As such, we must first speak with MsF* and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with MsF* and encourage her to contact us at her earliest convenience In an effort to address MsF*’s concerns in a timely manner, we have reviewed the account. We confirmed that line ending in is scheduled for cancelation at the end of the current billing cycle. Further, cancelation of service is scheduled on the last day of the billing cycle as monthly service charges are not refunded or prorated if the cancelation occurs before the end of the billing cycle. We regret any inconvenience this matter may have caused. If I can be of further assistance, MsF* can contact the Executive & Regulatory Services department toll-free at ***, ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Associate Analyst

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** *** Sprint Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** disputed equipment charges assessed to his Sprint account for a leased device that he returned to us during a recent equipment upgrade. He requested that we provide a refund of the overpayment processed as a result of those charges We regret any misunderstanding that may have occurred regarding Mr***’s referenced device charges. Our records reflect that his referenced device upgrade was processed as an early upgrade on May 9, 2017, and that, as a result, equipment lease pay-off charges were assessed to his Sprint account pending the return of his previous device to our possessionBecause his July invoice generated prior to our receipt of his returned device, his disputed charges were included on that invoice During our August 16, 2017, conversation with Mr*** we explained the information noted above. However, we also explained that we confirmed our receipt of his returned device in our warehouse and that credits totaling $were applied to his account at that time to offset the disputed equipment charges in full, as reflected on his August invoiceAdditionally, we confirmed that a refund of $was processed to his bank card on August 8, 2017. We further explained that the second device Mr*** purchased during his noted device upgrade interaction was paid for in full but also reflected on his account with a corresponding device lease due to an inadvertent keying error at the point of sale. As such, we ensured that the corresponding lease agreement was canceled and processed an additional refund of $to his bank card on August 16, We then applied a credit of $to Mr***’s account to offset one month’s service charges as a courtesy due to the delay in addressing his equipment billing concerns, leaving his account with a credit balance of $102.34. Mr*** expressed his satisfaction with our resolution We regret any inconvenience this matter may have caused but are pleased that we were able to resolve Mr***’s reported concerns to his satisfaction. If we can be of further assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** stated she visited a Sprint retail store in May and leased an iPhone and also purchased accessories, increasing her bill over $When she reached the end of her lease she was advised to visit a retail store and she would be able to make monthly payments to purchase the deviceMs*** is requesting that she make monthly payment to purchase the leased iPhone We spoke with Ms*** on July 7, 2017, regarding her concernsWe explained that since she has reached the end of her lease term and she wants to keep the phone that purchase amount of $is dueThe option to apply monthly payments towards the purchase price was not included in her lease agreementTo address any miscommunication Ms*** may have received, she will continue to make $monthly payment that we will apply toward the purchases amountMs*** will follow up with us once she has made $in payments toward the equipment If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between X a.mand X p.m., Central Time Sincerely, Analyst Name Executive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received while trying to resolve a device billing issue. Ms*** stated she went to one of our third party retail stores to start service with Sprint, and she was told to come back the next day when the promotion of buy one iPhone get one free would startShe went back the next day and ported her lines over, set up the account, and left the store with two iPhone Plus 128GB devicesOn March 23, 2017, Ms*** advised she was contacted by the store manager, asking her to bring the devices back to the store because a mistake had been made, and an additional $payment was required from herMs*** said she then contacted our Customer care representatives and spoke with customer service supervisors, who promised she will be contacted by corporate and she was never contactedMs*** is requesting that we honor the offer for the devices and that her price plan charges not exceed $per month Our records reflect that on March 17, 2017, Ms*** started service with Sprint, with two lines of service on a 17-month lease billingThe promotion of lease one iPhone Plus GB and get the second iPhone Plus GB free, started on March 17, 2017, but requires an 18-month lease agreement. This automatically disqualifies Ms*** from getting the offer. During our discussion with Ms*** on April 11, 2017, the information outlined above was explained to herMs*** reiterated her dissatisfaction with her experience. To demonstrate our commitment to excellence, we offered to apply a lump sum credit for the second lease charges of $for the 17-month leaseAccordingly, we applied a $credit to Ms***’s account. She thanked us for the offer and accepted it We appreciate Ms*** for taking the time to provide us with her experience with our third party retailer and our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms***’s issueIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: The above-referenced
inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr*** expressed his dissatisfaction with device charges assessed to his Sprint account, advising that he has been provided inconsistent information related to the cost of his Sprint equipment. He requested that we honor the pricing terms initially offered to him so he can satisfy both his equipment and account billing. We regret any possible misunderstanding that may have occurred related to Ms***’ Sprint billing. However, we are unable to identify any billing errors associated with his account, based on his rate plan, equipment and other account selections. Our records reflect that Mr*** accepted 12-month lease agreements for his devices on April 11, 2015. As outlined in that agreement, because he chose to retain possession of his leased equipment after the satisfaction of his lease term, we assessed Device Purchase Option charges to his Sprint account in monthly installments. During our conversation with Mr*** on July 13, 2017, we explained the details noted above and informed him that the remaining charges for his two devices were total $eachAlthough we again confirmed that those amounts are valid, we offered to credit one of the charges due to any miscommunication that may have been provided to him regarding his equipment billing. Mr*** accepted our offer, and we applied the $credit to his account as agreed. He is aware that he remains responsible for the other equipment chargeHe verified his satisfaction with our resolution provided We regret any inconvenience these matters may have caused. If we can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

#***
Revdex.com:
Hello,Sprint was able to resolve my case (***). Thank you for your assistance.Click here for printer friendly version *** *** *** *** ** Saint Louis , MO,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I read in your statement that I might receive my $we agreeded that I would most definitely receive my money back and no cancellations feesI also stated that Sprint couldn't be trusted and you proved my pointThis company doesn't have any core values or loyalty to their customers.
Regards,
*** ***