Sprint Corporation

July 6, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File ***-Rebuttal, *** *** Sprint Account: XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** *** filed on behalf of Sprint accountholder Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your agency once again In Ms***’s filing, she expressed her dissatisfaction with our response to her initial filing related to service issues and advised that information provided in that response did not match that included in our voicemail message to her. Ms*** advised that her service-related issues have not yet been fully resolved, and she requested that we provide a refund of $ We regret any difficulty the ***s may have experienced with the use of their Sprint services, as well as any possible misunderstanding that may have occurred related to our response to Ms***’s previous filing. However, as stated in the June 14, response, we forwarded her service concerns to an advanced technical team for review and confirmed that representatives of that team contacted her on June 2, 2017, and advised that we were unable to identify any network-related causes for the issues she described. As a result, our technicians recommended that she take her Sprint devices to one of our service and repair locations for evaluation, as the concerns appeared to be device related Our records reflect that Mr***’s Sprint account was closed on May 31, 2017, due to his porting his four lines of service from our network to another provider on May and 31, 2017. Because he took that action prior to fulfilling the terms of his four equipment financing agreements, we assessed lease and installment billing cancellation and Device Purchase Option charges totaling $to his account, pursuant to the terms of those agreements. Those charges are reflected on his June billing statement. During our July 6, 2017, follconversation with Ms***, we again explained the information outlined above. We also assured her that we have taken considerable time researching her concerns and that, while we regret that she may not agree with our response, we have discussed her concerns with our executive management team and confirmed that our position remains unchanged. We also informed Ms*** that we must respectfully decline her $refund request but that our offer of a $credit toward Mr***’s outstanding account balance remains valid for days from the date of this response Although Ms*** indicated her continued dissatisfaction with our position, we are confident that her concerns have been fully addressed. Consequently, any further inquiries regarding this matter will be met with the same response. We regret any inconvenience this may have caused Mror Ms***. If they would like to provide additional information for our consideration or to accept our offer within the referenced timeframe, Mror Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, Catherine *** Executive & Regulatory Services Analyst

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although, I did have to wait days for a replacement LG G(that had the same exact problem), I did eventually get a working device, the LG Gon August 17th I do find that this resolution is satisfactory to me
Regards,
*** ***

February 5,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Mr*** *** regarding Sprint
account ***We appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** requested that we cancel the Total Equipment Protection (TEP) option from both of his lines of service, citing that the deductible is more than he paid for his original deviceHe expressed his dissatisfaction with receiving a refurbished device instead of a new oneMr*** requested a $refund as reimbursement for the Total Equipment Protection option
We regret any possible misunderstanding that may have occurred related to the terms of our TEP device insurance optionAll new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect themselves against loss, damage, and wear and tear to their devices that is not covered under the provisions of the limited one-year manufacturer’s warrantyA $up to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverages under ESRP and ERP was provided to MsValenzuela when she added the option to her account and can be found at our website, www.sprint.com/tep
During our February 2, 2016, conversation with Mr***, he indicated his understanding of our explanation of the TEP service but reiterated that this information was not provided to him prior to adding it to his lines of serviceAlthough we were unable to comply with his request for reimbursement of the Total Equipment Protection option, as a one-time exception and in an effort to resolve this matter amicably, we offered to apply credit totaling $to his account, equivalent to the cost of the deductible amount to replace the device on his line ending in Mr*** accepted that action as satisfactory resolution to his reported concerns and agreed to keep the Total Equipment Protection options on both of his lines of service
If we can be of further assistance regarding these issues, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

August 4, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Mr*** ***, submitted on July 10, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Mr***, he states that he has had an unfavorable customer service experience while attempting to address his service plan and autopay concernsHe states that his services were interrupted on July 1, 2017, as a result of the autopay not being set up as requestedMr*** is requesting that services be restored immediately while this matter is rectified and a credit to the account for the month of June 2017. We have thoroughly reviewed Mr***’s concerns. Our records confirm that Mr*** changed the price plan associated with the account effective June 1, Furthermore, we confirmed that he spoke with Sprint Care and autopay has been set up on the accountThere was also a credit applied to the account on July 11, 2017, that went toward the balance on the accountHowever, in order to address any additional concerns, we will need to speak with Mr*** personally. Our office attempted to reach Mr*** via phone and e-mail on July 14, 18, and 31, 2017, asking him to contact our office to discuss his concerns. Additionally, we mailed a letter to his address on file on July 28, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns. To date, we have not received a response from Mr*** We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP. LaToya P. Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our representatives while trying to resolve her final invoice issue. Ms*** stated she visited a Sprint store on March 7, 2017, to pay the remaining $balance on her leased devices. She further advised that she called on March 2017, due to her account not being canceled and was given a confirmation number; however, her account remained active. Ms*** stated that she received a letter from Sprint and believed it was the final invoice she requested; however, it was a letter from collection agency. As a result, Ms*** is requesting we prorate her final invoice along with an explanation of the charges Our record reflects that Ms*** contacted customer service on March 22, 2017, to cancel her account with Sprint; however the account was inadvertently not cancelled until *** 25, Ms***’ billing cycle runs from the 26th of each month to the 25th of the following monthShe was billed $for services used from February 26, 2017, to March 25, She also received an invoice for $for billing cycle March 26, 2017, to *** 25, To resolve this matter, we adjusted the $invoice, and also prorated the remaining four days out of her February 26, 2017, to March 25, 2017, invoice which came to $Accordingly, the account was adjusted $42.16, and reflects a remaining balance of $ During our May 30, 2017, conversation with Ms***, the information outlined above was explained to herShe also paid the remaining $balance on her accountMs*** thanked us for our help We appreciate Ms*** for taking time to provide details of her experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

May 18, Kansas City Revdex.com Ward Parkway Kansas City, MO ***
Re: Revdex.com File #***, *** *** on behalf of *** *** Sprint Account: XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** on behalf of *** *** submitted on April 28, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’ filing expressed her dissatisfaction with a payment arrangement in the amount of $being enforced on their account on May 11, 2017, without their knowledge. As a result, the services were scheduled for interruption on May 12, 2017. Furthermore, Ms*** stated that she upgraded the device associated with phone line ending in *** and mailed the old device to Sprint’s Returns warehouse; however, the account was assessed Lease Device Purchase Amount chargeLastly, Ms*** stated that she had an unfavorable customer service experience while attempting to resolve this matter. Ms*** requested that Sprint review these matters and adjust her account accordingly Sprint has reviewed Ms***’ complaintWe spoke with Ms*** on May 2, 2017, to further discuss her concerns. During that conversation, we advised her that we would investigate her concerns and follwith her accordingly Our records indicate that phone lines ending in *** and *** were upgraded on March 17, 2017, by purchasing devices via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Further research on the account shows that the account did not incur a Lease Device Purchase Amount charge for phone line ending in ***However, the Lease Device Purchase Amount charge indicated on the March billing statement is affiliated with the device associated with phone line ending in ***As a result, no credits are warranted for this matter In regards to the payment arrangement in question, our records indicate that Ms*** contacted our Customer Care group with concerns regarding her outstanding account balanceDuring that call, a payments arrangement was approved for the amount of $347.86, which was scheduled for processing on May 11, Based upon our review, we were unable to identify any billing errors To provide closure for this matter, on May 12, 2017, we have agreed to adjust the Lease Device Purchase Amount charge indicated on the March billing statement. This credit will appear on the May billing statementPlease note that no additional credits or adjustments are due for this matter Since our initial conversation with Ms***, we have attempted to contact her via phone and email on May 16, 2017, to relay the aforementioned information to her. Unfortunately, we were unable to reach her directly. Should Ms*** have any questions and/or concerns pertaining to the information and resolution discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We appreciate Ms*** taking time to provide details of her experience with our Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’ feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

February 20, Revdex.com Ward Parkway, Suite Kansas City, MO
Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated that he has several issues with paying his bill and still getting past due noticesCustomer states that he has his account setup on Auto Pay, but keeps getting notices that his service is going to disconnected. Mr*** is requesting that someone from the Corporate Offices to correct his bill We spoke with Mr*** on February 14, 2017, and reviewed his account. We confirmed that there were some issue with allocation of his payments. When he received service credits from our Sales team, the credits were allocated toward service only and an balance remained for his lease installmentsWe have cleared the past due balance and current charges in order for the account to start freshWe will follwith Mr*** in March to review his invoice and confirm that his billing concerns are completely resolved We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

August 22, Nikolas Reese Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** Dear Mr
Reese: On August 17, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. We appreciate your assistance in bringing Ms***’s concerns to our attention According to the information provided, Ms*** completed a change of ownership on August 04, Ms*** is disputing the balance billed to her account, citing that she was billed for services on a line moved from her account after the change of ownership completed. Ms*** also expressed her dissatisfaction with the level of service received from Sprint while attempting to resolve her concerns. We spoke with Ms*** on August 21, 2017, to discuss her concerns in detail. We explained that when a customer files a change of ownership, they are required to pay for the services already used on the line of service being moved. Our records indicate that Ms***’s disputed billing was for service before the move. However, to demonstrate our commitment to world-class customer service we applied a $credit to her account to offset the past due charges. Ms*** confirmed that this fully addressed her concerns We appreciate Ms*** taking the time to provide us with the details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms***. If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 11:a.mand 7:p.m., Central Time Sincerely, Jaclyn KExecutive Services Analyst

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to Suggest that the sprint corporation follow up with the sprint store I purchased the phones from at Hamilton Pl Blvd, Chattanooga, TN store worker named KennethThey say in the responce that the BOGO offer was expired but when I was in the store purchasing the phones not only was I phyically told the BOGO was vaild and they would apply it to my order but there were signs up all around the store promoting the BOGO offerMy wife and I both were phyically told and saw the signsThis sounds like advertisement to me and is illegalI would also like to note one last time that every month since september of 2016, I was told on the phone by sprint workers that the BOGO WAS valid and that it would be applied in 1-billing cyclesStill, None of this makes sense to meHowever, In the end I got what I was promised back in September of This was a absolute horrible experience and Once I am done with my lease in January I am leaving sprint and will never be back.
Regards,
*** ***

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May
Concern, Sprint is in receipt of the above-referenced complaint of *** ***, submitted on August 3, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction with receiving an alert from Sprint that two lines of service were transferred to her account without her authorization. Ms*** requested that Sprint review this matter and provide her with an amicable resolution. Sprint has reviewed Ms***’s complaintOur records indicate that on July 31, 2017, Ms*** contacted our Customer Care group to report that two lines of service corresponding with phone lines ending in *** and *** were activated on her account via a third-party retailer, ***. During the call, our Customer Care group connected Ms*** to our Fraud Management group. Our Fraud Management group confirmed that disputed lines of service were activated on her account in error and cancelled the aforementioned lines of service We spoke with Ms*** on August 14, 2017, and relayed the aforementioned information. During our discussion, Ms*** advised that our Fraud Management group has handled this matterAlso, we advised Ms*** that our Fraud Management group applied an adjustment of $1,to her account to negate the equipment chargesWe advised Ms*** that the adjustments will appear on her September 5, billing statementAlso, advised Ms*** that our Fraud Management team have not identified any further fraudulent activity on her account. Accordingly, Ms*** acknowledged the information that was relayed to her and was satisfied with Sprint’s efforts to resolve her account concerns We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst August 15, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***, submitted on August 3, We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s filing, she expressed her dissatisfaction with receiving an alert from Sprint that two lines of service were transferred to her account without her authorization. Ms*** requested that Sprint review this matter and provide her with an amicable resolution. Sprint has reviewed Ms***’s complaintOur records indicate that on July 31, 2017, Ms*** contacted our Customer Care group to report that two lines of service corresponding with phone lines ending in *** and *** were activated on her account via a third-party retailer, ***. During the call, our Customer Care group connected Ms*** to our Fraud Management group. Our Fraud Management group confirmed that disputed lines of service were activated on her account in error and cancelled the aforementioned lines of service We spoke with Ms*** on August 14, 2017, and relayed the aforementioned information. During our discussion, Ms*** advised that our Fraud Management group has handled this matterAlso, we advised Ms*** that our Fraud Management group applied an adjustment of $1,to her account to negate the equipment chargesWe advised Ms*** that the adjustments will appear on her September 5, billing statementAlso, advised Ms*** that our Fraud Management team have not identified any further fraudulent activity on her account. Accordingly, Ms*** acknowledged the information that was relayed to her and was satisfied with Sprint’s efforts to resolve her account concerns We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time. Sincerely, /s/ Regina S.Executive Services Analyst

April 11, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** T*** Case *** Dear Mr***:
On March 27, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Ms*** continues to be billed for a device she returned and she is disputing her monthly service charges. We appreciate your assistance in bringing Ms***’s concerns to our attention We regret any confusion regarding Ms***’s monthly service charges. On April 10, 2017, we contacted Ms*** to discuss her concerns in detail. Ms***’s lines of service are currently on the Everything Data Shared plan. When Ms*** added her fifth line, this line was set up on the Unlimited Freedom plan. On January 6, 2017, the line ending in was added to the Everything Data Shared plan. Ms*** is also receiving promotional discounts of $towards the lease agreements on the telephone lines ending in ***, ***, and ***. Additionally, we canceled the Total Equipment Protection program from the telephone line ending in *** in accordance with Ms***’s request We applied a credit in the amount of $to Ms***’s account to offset the lease cancellation charges for the telephone line ending in ***. We also applied credits totaling $for the late fees, reconnect fee, disputed Total Equipment Protection charges, and the incorrect plan charges included on the November through January invoices. As a result of these credits, the account currently reflects a credit balance of $that will be applied towards the charges included on the April invoice If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# ***, *** *** Sprint Account #xxxxx*** Sprint Case#*** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on February 17, 2017. We appreciate your assistance in bringing our customers' concerns to our attention. According to the information provided, Mr*** stated that he had an unfavorable customer service experience while attempting to address his account concerns. Mr*** stated that he cancelled his service prior to receiving his equipmentThereafter, he contacted our Customer Care group and requested that we provide him with a refund of $However, he has not received the refund. Therefore, he requested that Sprint review this matter and honor his request for a refund Sprint has reviewed Mr***’ complaint. We spoke with Mr*** on February 24, 2017, to discuss his account concerns along with his refund requestAfter reviewing his account, we confirmed that Sprint processed a refund to his credit card on file on February 20, 2017, and Mr*** has confirmed receipt of his refundPresently, his account is closed with a zero balanceDuring that call, Mr*** confirmed that this account concerns were satisfactorily resolved We appreciate Mr*** taking the time to provide the details of his experience with our Customer Care group and regret any possible misunderstanding that may have transpired. We are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’ feedback and that his concerns will be forwarded to the appropriate managerial staff for further review If I can be of further assistance, Mr*** may contact me directly by calling our Executive and Regulatory Services Department toll-free at ###-###-####, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr*** stated that he was offered a tablet free of charge; however, his invoice reflects a $charge. Further, he indicated that his attempt to resolve this matter has resulted in an unfavorable customer experience. As a result, he is requesting that this billing issue be resolved We regret any possible misunderstanding that may have occurred regarding this matter. Based on the information provided, we partnered with the retail management of the store where Mr*** activated his service in an attempt to resolve his concerns. It has been determined that a corresponding $credit should reflect on his invoice to offset the $installment billing charge for the tablet line of service ending in *** We spoke with Mr*** on June 27, 2017, and again today regarding this matter and informed him of the above-referenced information. To resolve the matter, we informed Mr*** that we can apply a lump sum credit of $to his account, which offsets the $charge for the tablet for the 24-month agreement timeframe. We also informed him that if he pays $less each month, he can retain the credit for months; however, if the credit is used prior to the agreement fulfillment date, no other adjustment is due. Mr*** stated that he understood the offer, but he also requested that the agreement be waived, and he requested additional compensation for this matter being brought to our attention, and then he disconnected the call We regret Mr***’s dissatisfaction regarding this matter. We can offer the following: A lump sum credit of $as stated above We can waive the 24-month agreement for the tablet line of service ending in ***; however, we will need for the tablet to be returned, and the line of service canceled. The two-year agreement is based on the tablet being free of charge; therefore, we would not waive the agreement, credit the cost of the tablet, and allow Mr*** to retain the tablet Lastly, we appreciate Mr***’s business; however, per our Terms and Conditions of Service, Sprint is not required to provide compensation to our customer’s for matters brought to our attention. However, in an attempt to bring full closure to this matter and in an attempt to resolve to Mr***’s satisfaction, we can offer to apply a $credit to his account in addition to one of the offers above. Should Mr*** decide to accept one of the offers provided, he can advise by no later than July 31, We appreciate Mr***’s taking the time to provide us with the details of his experience with one of our retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this matter may have caused. Should there be any additional questions or concerns regarding this issue, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Crystal G*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsCrystal G***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the rebuttal received, MsG*** is disputing the outcome of the resolution being successful, and continues to pursue compensation and Sprint’s involvement in removing negative reporting. We spoke to MsG*** on July 27, 2017, and determined the invoices which outline her charges are for the months of March and April 2016. Further we mailed reprints of the invoices to her confirmed mailing address on file. We advised her to allow 7-days for receipt of her invoices to arrive. Finally, we informed MsG*** we are unable to determine that the disputed charges incurred were the result of any error on the part of Sprint; therefore upon payment in full, we will advise that the debt has been paid. While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously discussed the reasons supporting our decision with MsG***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response If we can be of further assistance, MsG*** can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-ext6192. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11386273, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
It seems no matter what they don't care about loyal customers and can't not take any responsibility but give me solutions thst I already knowThey make very hard to speak with a live person and they arenot trying to fix it I'm tired of going back and forth with nothing being done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is
in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with being charged for her second wireless device even though she was advised the point of sale that they were included in Sprint’s Buy One Get One (BOGO) promotion. She further expressed her dissatisfaction with the level of customer service she received while trying to address this matter and that phone service was not acceptable. Therefore, she is requesting assistance with resolving her dispute of the charges for her second device prior to changing service providers We are pleased to advise you that we spoke with Ms*** and confirmed that her concerns have been resolved. We applied a service credit of $to her account on February 2, 2017, in lieu of monthly credits of $to offset the cost of her second device for the full month term. Ms*** confirmed that this credit was the same amount as the cost of the device; however, she was dissatisfied that it could only be used toward the cost of service, which had to remain active for her to benefit from the credit. She confirmed that her credit has been fully absorbed and her lines of service were ported to a different provider as of May 6, 2017. Therefore, we applied additional credits totaling $to offset the prorated charges for services from May through June 5, 2017, reflected on her May invoice. As a result, her account is now in final status with a zero balance. We regret any inconvenience that this matter may have caused. If I may be of further assistance with this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Account xxxxx*** Case *** To Whom It May Concern:
Sprint is in receipt of the above referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr*** stated that he was dissatisfied with the monthly service charges on his account, indicating that they are higher than expectedHe further advised that he has canceled and ported his service to another wireless provider. Additionally, he was dissatisfied with his customer experience while attempting to discuss the status of his account, as well as his final balance. As stated in our Terms and Conditions of Services, which can be viewed on www.sprint.com, payment is due as stated on your bill. We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements if available. However, not all payment arrangement requests can be honored We have reviewed Mr***’s account and recent communications to Sprint. Our records reflect that we have worked with Mr*** on multiple occasions in an effort to bring his account current and our records reflect we previously notified him that his account balance was past due. In addition, we previously explained that we may at any time, based on usage history, withdraw or change services, or place limits or conditions on the use of our services Sprint has completed an additional review of Mr***’s account and notes that we are unable to substantiate any billing errors. All accurate device and service charges have been applied and the balance on the account is correct. Based on this, we find no error with the account and any further collections activity is valid if the balance is not paid in full by the date due. Mr*** provided feedback regarding his recent interactions with our Customer Service representatives. We appreciate him taking the time to provide us with the details of his experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience that these matters may have caused. If I can be of further assistance with this matter, Mr*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Leo ***

July 13,
Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case 12199229, *** ***
Sprint Account xxxxx
Sprint Case
To Whom It May Concern:
Sprint is in receipt of the above-referenced rebuttal complaintWe appreciate your assistance in bringing our customers’ concern to our attention
In Ms***’s follow up filing, she stated that for more than a month, her five lines of service were unable to properly utilize Sprint’s service due to the lack of coverage in her home service area of Aurora, IL and surrounding areasTherefore, Ms*** has requested that Sprint review these matters and compensate her accordingly or allow her to cancel her account without incurring cancellation charges towards her account balance
As stated in our initial response, we regret that the coverage in Ms***’s service area may have fallen short of her wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersWhile Ms***’s home address located in in Aurora, IL is within Sprint’s “Best” voice coverage, our research into this matter determined that our network serving the area near her home address and alternate areas were experiencing network impairmentsAs such, our network team worked diligently to resolve these mattersAt that time, our estimated time of repair with regard to the resolution of her network concerns was estimated to be June 15, However, please note that the resolution of her network concerns may take longer than estimatedIn addition, we recommend that Ms*** visit a local Sprint Authorized Service and Repair Center location to have her device(s) diagnosed by our retail store technician to ensure that her devices are performing within Sprint’s standards
As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, the nature of wireless signal prevents any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameLastly, Sprint does not charge separately for data speedsCustomers are billed according to the services and equipment they select
We spoke with Ms***’s on June 19th and 23rd of 2017, and relayed the aforementioned information to herAlthough no credit is due, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs*** declined the aforementioned offer; however, she was aware that the $credit offer was valid until July 7, Should she opt to have accepted the above offer, we encouraged her to contact the undersigned by July 7, At that tine, Ms*** confirmed her understanding of the information that was relayed to her
During a follow up conversation with Ms*** on July 12, we reiterated the above information that was relayed to herHowever, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs*** agreed and she is aware that the adjustment will be reflected on her next invoiceFurther, we advised her that based on a review of her account; Sprint respectfully declines her request for a waiver of her equipment leasing and Monthly Billing Installment agreementsMs*** has expressed her satisfaction regarding the resolution of her account concerns
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst