Sprint Corporation

April 24, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # ***, ***
*** *** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** *** submitted on March 31, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Ms*** *** ***’s filing expressed her dissatisfaction with the cost of the monthly Installment Billing charges associated with phone numbers ending in *** and ***. According to Ms***, in August 2016, she added the devices to the account after being advised that they would lower the monthly cost of her Sprint account. Ms*** requested that Sprint review this matter, accept her return of the devices in exchange for the waiver of all charges associated with each of the two devices since activation Please note that Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 30-day Sprint Satisfaction Guarantee return policy. For a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns. Customers can utilize Sprint service without being liable for service and device charges. The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned to the original point of sale in good, working condition. Furthermore, restocking fees are not applicable. Customers are responsible for any out-of-plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges. For additional information, please visit our website, www.sprint.com/returns We spoke with Ms*** during April 2017. Based on our records and our conversation with Ms***, during a Sprint promotional BOGO offer, Ms*** agreed to activate the above-referenced phone numbers with new “back up” equipment. Therefore, Ms*** is outside of Sprint’s 30-day Sprint Satisfaction Guarantee return policy and the equipment purchase and activation is valid. As a result, Sprint respectfully denies Ms***’s request that we apply a retro credit to her account to offset all charges associated with the two lines of service. However, in an effort to resolve this matter, Sprint has agreed to provide Ms*** with a return kit, enabling her to return the equipment, in exchange for waiver of the Accelerated Installment Billing charges, covering the remaining balance of the equipment charges. However, Ms*** have not confirmed acceptance of our proposed offer and agreed to follwith the undersigned directly to confirm acceptance of our proposed offer at earliest convenience. Please be advised that this offer is available for days from the date of this response We regret any inconvenience this matter may have caused Ms***. If Ms*** would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

September 25, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with unspecified service issues and described unfavorable customer experiences during his attempts to address those concernsHe requested that we apply credits to his account to offset his current balance due in full and replace his device. We regret any possible misunderstanding that may have occurred related to Mr***’s Sprint services or account. During our September 22, 2017, conversation with him, Mr*** clarified his dispute by advising that he recently accepted an arrangement to satisfy his past-due account balance and to maintain active service but that he subsequently learned that the arrangement was noted in our systems as a Promise-to-Pay. Mr*** disputed service interruptions related to non-payment of his past-due balance and advised that he made no such promise and would not make the associated payment. We assured Mr*** that we have been unable to identify any error on the part of Sprint related to his past-due account balance or corresponding service suspensions, as his past-due account balance remains unpaid. Mr*** reiterated his request that we provide account credit due to the manner in which his dispute has been addressed by our representatives. We informed him that no credit is warranted and that, based on the status of his account as a result of his past-due balance, his account has been assigned to a specialized finance team. To further address his concerns related to his account balance, we forwarded his information to that team for additional review and follow up We appreciate Mr***’s taking time to provide details of his experience with our Customer Care and Consumer Finance representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value such feedback and that these concerns have been forwarded to the appropriate managerial teams for additional review. We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these concerns prior to the above-noted follfrom our Consumer Finance team, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday. Sincerely, *** *.Executive Services Analyst

March 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** states he was quoted $a month for the cost of his service, but his bill was higher than he believes he was quoted his first month. He also states the store did not advise he was required to upload his employer badge for his employer discount affiliation. Last, he indicated he was advised he was eligible for a $gift card per phone and he has not received the gift card. As a result, he is requesting we review these mattersWe reviewed Mr***’s account and confirmed he began new service on January 27, 2017. We reviewed his service plan and he was quoted the correct amount. His first bill was higher as promotions can take one to two billing cycles to begin awardingIn order to receive a Sprint Discount Program discount, upon activating new Sprint services, customers must provide proof of eligibility within days, be on a qualifying rate plan and must continue to revalidate that they remain eligible for this discountTo complete the validation request customers may visit www.sprint.com/verify. Should a customer not complete the validation process, they will not receive the discount. We confirmed on February 22, 2017, Mr***’s employer discount information was added to his accountLast, regarding the $gift card offer, this promotion requires a customer port in and trade in their previous provider’s device. In addition, a customer is required to register for the promotion within days of account activation. While Mr*** did port in his two lines of service, he only has one device to trade in. To reach an amicable resolution, we applied a credit equal to one $gift card to his accountWe appreciate Mr*** taking time to provide details of his experience with the store and setting up new service. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further reviewIf Mr*** has further concerns about the above issue, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

October 19,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** ***
submitted on October 6, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the level of customer service he received from Sprint while attempting to resolve his billing concernsMr*** stated that he activated services with Sprint and elected to return the devices to the Sprint Retail store location; and cancel service within our 30-day Satisfaction Guarantee returned periodMr*** further stated that he was informed that he would receive a refund within 3-business days; however, Mr*** have not received his refundMr*** requested that Sprint review this matter, and provide him with a refund
Sprint has reviewed Mr***’s complaintAfter review of our records, on September 15, 2016, Mr*** ported-out phone numbers ending in *** *** ***, and *** to another wireless service provider within our 30-day Satisfaction Guarantee return periodAdditionally, on September 16, 2016, Mr*** contacted Sprint and requested the cancellation of the aforementioned phone numbersWe regret the circumstances that led to Mr***’s decision to terminate his services with Sprint, as well as any misunderstanding that may have occurred related to our noted equipment return policy
Please note for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returnsCustomers can utilize Sprint service without being liable for service and device chargesThe Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase (price or down payment), Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returnedFurthermore, restocking fees are not applicableThis policy may not reflect the additional return policies of our authorized third-party dealers or retailers
We spoke with Mr*** on October 13, 2016, to discuss his concern in detail and relayed the aforementioned information to himDuring our conversation, we confirmed that all the charges related to Mr*** establishing services with Sprint were adjustedWe also informed Mr*** that the remaining amount of $is to be refunded to his payment method utilized upon establishing services with SprintMr*** confirmed he was satisfied with the resolution providedSprint regrets any inconvenience this matter may have caused Mr***
If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
David H
Executive Services Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received in her inquiry, Ms*** stated that she has made multiple attempts to get her device unlocked and have been unsuccessful. She is requesting that we unlock her Samsung Galaxy Sso that she can use it with another carrier. Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days. Our records reflect that Ms*** meets the above-referenced requirementsWe spoke to her on September 21, and provided her with the MSL codeShe stated that she had been given conflicting information regarding the unlock code by our representative. We appreciate Ms***’s feedback and it will be forwarded to the appropriate managerial staff for review We regret any inconvenience that this matter may have caused. If I can be of further assistance, you can contact the Executive and Regulatory Services department at our toll-free number ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Sharon RExecutive Services Analyst

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Mr*** stated that when he selected a new service plan he was advised that he would be charged a one-time $subsidized phone charge. However, he was recently advised that the $subsidized charge would be billed to his account monthly until the ending of the service agreement for the device that received subsidized equipment pricing. As a result, Mr*** is requested to have the $subsidized phone charge removed and to receive a credit for the charge that was billed on his previous invoice In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWith respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes During our conversation with Mr*** on May 3, 2017, we explained that our records reflect that he upgraded to a new device on phone number ending in *** on September 14, 2016, and agreed to a new two-year Service Agreement. In exchange for the Service Agreement he received subsidized equipment pricing. Our records further reflect that he selected a new service plan on March 7, 2017, and the service plan he selected stipulates that devices purchased at a discounted rate will be assessed a $Subsidized Phone Charge until the end of the service agreement date. This information is disclosed as part of the purchase process and is outlined in our Terms and Conditions of Services, which can be viewed at www.sprint.com/termsandconditions We advised Mr*** that the $subsidized phone charge is valid; however, due to any possible miscommunication that may have occurred regarding this matter and in an effort to bring about an amicable resolution we offered to switch Mr*** to the Unlimited Talk/Text/Data service plan for $for three phone lines plus applicable taxes and surcharges. Additionally, we advised him that we will waive the $Subsidized Phone ChargeHowever, any future service plan changes which may require this charge will supersede this agreement. Please allow up to two billing cycles for the update to reflect. Additionally, we applied a credit in the amount of $to offset the charge that reflected on his April invoice We appreciate Mr*** taking the time to provide us with her feedback regarding our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have caused. If Mr*** still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his complaint, Mr*** states he accepted an online loyalty offer to decrease his bill by $per line yet has not received the offsetting credit on his invoices. His attempts to get this resolved with customer care have proved to be futile and he is seeking resolutionIn our conversation with Mr*** on April 14th, 2017, I confirmed the billing issue and in an effort to resolve, changed his plan to one that will lower his costs by $per month through March 31st, and applied a $credit. Mr*** accepted these changes as resolution to this matterWe appreciate Mr*** taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as a result of this concern. If we can be of further assistance, or if Mr*** has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

August 16,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
***
Re: Revdex.com File ***, *** ***
Sprint Account: xxxxx***
Sprint Case # ***
To Whom It May Concern,
Sprint is in receipt of the above-referenced rebuttal complaint to our response of Mr*** ***, regarding Sprint actions to resolve his account concernsThe original complaint was submitted to Sprint on July 28, We regret the circumstances that led Mr*** to contact your office again
In Mr***’s follfiling, he asserts that he will consider this matter closed once he receives documents in the mail confirming credits have been applied to his account to offset the charges associated with his returned devicesMr*** stated that he had an unfavorable customer service experience while attempting to address his account concernMr*** further believes that his account should be closed with a zero balanceMr*** requested that Sprint review this matter and respond accordingly
Sprint has thoroughly reviewed Mr***’s complaintAs stated in our prior response, on May 29, 2014, Mr*** ported-out phone number ending in *** to another wireless service provider; thereby, leaving phone number ending in *** active on the accountAdditionally, we have no record of Mr*** submitting the proper documents to initiate the change of ownership of phone number ending ***, enabling him to transfer the referenced line of service under his wife’s name
Our records further indicate that Ms*** upgraded the device associated with phone number ending in *** and activated phone number ending in ***, at a third-party retail location on June 13, At that time, she purchased an IPhone Gold 16GB device and a Samsung Galaxy Note device, via Sprint’s 24-Month Leasing program
Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/leasePlease be advised as indicated on the signed Lease Agreements, all tudevices must be in good condition and repair
We initially spoke with Mr*** on August 2, 2017, and discussed his account concerns in detailDuring our conversation, Mr***, stated when he ported-out his phone number ending in *** to another wireless service provider, he was not advised to submit the proper documents to initiate the change of ownership of phone number ending in ***To resolve Mr***’s account concerns, a return label was sent to Mr*** via email to facilitate with the return of the devices associated with phone numbers ending in *** and ***Once the equipment has been received at our Returns warehouse we will cancel the Lease Agreements with the waiver of the equipment related cancellation charges associated with the aforementioned phone numbersMr*** acknowledged his understanding of the resolution providedWe additionally followwith Mr*** on August 9, 2017, and he confirmed he received the return labels and the devices were shipped to Sprint Return warehouse
Additional research determine, once adjustments are applied to the account to offset the equipment related cancellation charges, there will be a remaining balance owed on the account, which represents usage during the June through July 12, billing period as indicated on the July 16, 2017, billing statementAlso, on August 16, 2017, a bill reprint request was submitted to send Mr*** the July 16, 2017, billing statement to his address on file
Upon receipt of Mr***’s follfiling, we spoke with him on August 16, 2017, to discuss his account concernsDuring our discussion, we confirmed that the devices were received at Sprint’s Returns warehouse on August 16, 2017, and we asked that he allows approximately 7-days for devices to be processed and the credits to be applied to his accountWe further explained once the credits are applied to the account there will be a balance owed in the amount of $145.64, which represents usage during the June 13, through July 12, 2017, as reflected on the July 16, invoiceLastly, we explained to Mr*** that we do not mail out documents confirming the cancellation of accounts; however, we believe that his Revdex.com response letter will serve as his proof that the account was cancelled, on July 26, At that time, he stated that he no longer wish to further discuss his account concerns with Sprint and ask that we cease contacting him
We appreciate Mr*** taking the time to provide us with his feedback regarding his experience with the local Sprint Retail Store locationWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for review
If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Services Analyst

May 23, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case *** Complaint of *** *** *** Sprint Case *** Dear Ms***: Sprint is in receipt
of the above-referenced complaint of Ms*** *** ***, regarding Sprint account XXXXX ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to pay or settle her Sprint account. Ms*** states that she has a balance over $and she is requesting that we work with her to reduce the account balanceWe appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We have reviewed Ms***’s account and see that her account was cancelled on March 18, 2017, due to non-paymentMs*** was charged accelerated remaining lease balances and lease cancellation fees on her three devices when the account was cancelled. Unfortunately, since Ms***’s account has been cancelled for over days we cannot reactivate the accountHer account balance is currently $We did offer to take back her three devices and waive the lease pay off and lease cancellation feesWe advised that after we receive the devices we will also waive the late paymentsUpon receiving the three devices he will waive charges in the amount of $1671.93, leaving her account balance at $466.13.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction. If we can be of further assistance regarding these matters, you or Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s inquiry, the service at her residence has been unsatisfactory prompting her to switch wireless providers. Ms*** also claims that she primarily uses service for data use; however, Sprint continually billed her for data overages. As a result of these issues, Ms*** believes that her final account balance with Sprint should be waived We apologize that our service did not meet Ms***’s expectations. Our records indicate that she ported her two lines on August 24, 2016. While we regret losing Ms*** as a customer, we are unable to waive the remaining charges in her lease agreements, which are separate financial agreements for Ms***’s equipment. However, because she returned the two leased devices, in accordance with the terms of her lease agreements, the End of Lease (EOL) purchase amounts ($& $210) were adjusted on September 13, 2016. We have been in communication with Ms*** via email, and we explained that she signed two lease agreements at the original point of sale for her equipment. We also advised that the overage charges she was billed for data are valid charges as usage doesn’t register on Sprint’s networkAs a goodwill gesture, we prorated her final monthly service charges to coincide with her porting date. Although Sprint did not error in this instance, in a final effort to resolve this matter amicably, we offered to waive one of the two accelerated equipment charges. Ms*** accepted our offer and additional credits totaling $were applied to Ms***’s account, leaving her with a final balance due of $343.38, which she agreed to pay no later than October 1, We regret any inconvenience Ms*** may have experienced as a result of this matter. If she needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

Complaint has been addressed and handled adequately by the business, I would like withdraw this complaint please

December 23, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention. In the information provided, Ms*** states that she purchased a new device in February and since the purchase and activation of the device, she has experienced difficulty while attempting to use it. The device shuts off when she is attempting to use GPS, and as a result of this issue, her equipment was replaced via one of our retail stores. However, Ms*** states that the replacement device had the same difficulty as her prior deviceShe visited one of our retail stores again on November 12, 2016, and was informed the device could be replaced and would arrive by November 16, 2016. This was an unacceptable wait time for Ms***; therefore, she visited another retail store where the representative replaced the battery for her, but the issue was not resolved, and she was again informed of the wait time for the device to be shipped. Ms*** states that she has a one-month old baby and did not want to be without a device, and since there were no loaner devices available, she canceled her service and ported her number to another mobile carrier. She states that she is dissatisfied with being billed the applicable $Early Termination Fee for canceling the service agreement. Because of the difficulties she experienced with her device, she is also disputing the remaining $balance, and she is requesting that Sprint negate the full $balance to resolve this matter satisfactorily. We regret the difficulty that Ms*** experienced while using her device, and we regret that the wait time for shipping the device was also dissatisfactory to her. As a result of this matter, we agreed to accept the return of the device, and we informed her that we will send a return kit to the address provided to facilitate the return of the equipment at no additional cost to her. Upon receipt of the device in our warehouse, we will credit $305.16, which is the new charge reflected on her December 15, 2016, invoice, that consists of the Early Termination Fee, late fee, taxes, surcharges and feesWe informed Ms*** that as a result of usage reflected for both lines of service, we are unable to negate the prior $balance due, but we will credit one-half of the amount with a $credit to her account in an effort to reach an amicable resolutionShe will be responsible for the remaining one-half of the $due. She accepted the resolution. We regret any inconvenience that Ms*** may have experienced while attempting to resolve her equipment and billing concerns. Should there be any additional questions regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Bridgette F.Executive Services Analyst

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the complaint of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** reports that he is not receiving service at his work locationHe states that he called Sprint and was informed that there is a network outageMr*** states that the issue has not been resolved after three days and is requesting that we repair the network outage and credit his account. We regret that the coverage at Mr***’ work address fell short of his expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter determined that there was a network impairment; however, service has since been restored to our parameters We attempted to speak with Mr*** on March and 31, 2017, via phone and emailWe received an email response from Mr*** on March 31, 2017, informing us that the network issue has been resolved and that he received an account creditMr*** confirms that these actions have resolved his concerns If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Sprint zero out the billThe phone tags was frustrating and when I connected with one of her team mates to help all they did was connect me to a voice mailThey never provided proper disclosure about the cancellation policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Account XXXXX4318, Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Mr*** states he experienced poor customer service while attempting to pick up an order that he placed online. Additionally he stated that when he changed his plan, he was not informed that he would lose the lease loyalty credit for line ending in 9672. Mr*** reports that he attempted to address these issues previously; however, his concerns remain unresolved. Mr*** is requesting compensation and expedited shipping for his order and for his previous loyalty credit to be applied on his account We spoke with Mr*** and discussed the customer service and account concerns detailed above. He stated that when he attempted to pick up the devices that he ordered online, he was advised that immediately activation is required, although he advised our store representative that the devices were gifts. This caused activation fees that would have otherwise been free to be assessed to his account. Upon review of the account notes, we confirmed Mr*** received an iPhone and iPhone X in store on January 3, 2018. An adjustment of $was applied by our Customer Care team the same day, waiving the activation fees. Our record also confirm that Mr*** changed from our Everything Data Share plan to our Unlimited Freedom plan in July 2017. The Best Buy Loyalty Lease credit that he received on line ending in is not compatible with the Unlimited Freedom plan. Therefore, as a result of the plan change the lease credit was canceled. Although no Sprint error occurred, in an effort to resolve Mr***’s concerns we offered to apply a lump sum adjustment of $for the $loyalty lease credit he did not receive from July to December 2017. Unfortunately, Mr*** declined the offer and requested discounts on his current leases which we declined. We regret Mr***’s dissatisfaction with our findings and our offer of resolution; however, we are confident that all of his issues have been addressed to the best of our ability We appreciate Mr*** taking time to provide details of his experienceWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused. If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext***. I am available Tuesday through Saturday between 1:p.mand 9:p.m., Central Time Sincerely, Shalyn JExecutive Services Analyst

August 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Ms*** states she believes she has been a victim of fraud, as she has never had Sprint service. She is requesting to have any negative reporting that has resulted from the Sprint account in question be removed from her credit We attempted to contact Ms*** via the telephone number and e-mail included in her inquiry on July 20, August 10, and 14, 2017. We also forwarded a letter via US mail to the address-of-record on August 15, 2017, to inform her that we received her inquiry and that we were eager to reach a resolution regarding her concerns. Unfortunately, our attempts were unsuccessful, and she has not replied to our attempts We regret any possible frustration this matter may have caused Ms***. In our correspondence to Ms***, we outlined detailed instructions and the documents needed to investigate her fraud concerns. We urge her to complete and return the needed documentations at her earliest opportunity. Upon receipt, we will investigate the matter thoroughly. If fraud is determined, we will take the necessary actions to end the unauthorized activity and apply any appropriate credits to the account to offset unauthorized billing. We will also notify Ms*** promptly of the final outcome. We remain confident that we can fully address Ms***’s reported concerns. Should she have any questions related to the outlined information, we invite her to contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie ***Executive Services Analyst

March 25,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** *** regarding Sprint account XXXXX***We
appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received during his attempts to resolve his billing concerns, citing that he canceled his equipment order and did not activate service with Sprint due to his dissatisfaction with coverage in his residential areaAs a result, he requested that we apply credit to his account to offset the outstanding balance and remove any negative information associated with his Sprint account
We regret any difficulty Mr*** may have experienced while attempting to use his Sprint servicesWe announced and are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speedsWhile the end result of those upgrades will be a superior product with unparalleled network service, customers may notice occasional and temporary service issues during the transition processOur technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impact
Our records reflect that there is no estimated timeframe of when additional upgrades will be completed in his areaBased on the above-referenced information, we applied credits totaling $1,to his account to offset the outstanding balanceAs a result, his canceled account now reflects a zero balanceAlthough Mr***’s account was referred to a third-party collections agency, no negative information pertaining to this account has been reported to the credit bureaus
We are pleased to inform you that Mr*** is satisfied with the actions taken on his accountIf we can be of further assistance regarding these matters, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

December 22, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx***, *** and *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information provided, Ms*** advised that an unauthorized account was established in her company’s name. As a result, she is disputing the charges on the account. During our conversation with Ms***, we apologized for any inconvenience she may have experienced as result of this issue. Further, we advised her that an account was established with her company’s personal identifiers and equipment was sent to her. We confirmed that she returned the equipment and did not use the service. As a result, we applied credits totaling $to offset the balance on the accountAs a result, the account is closed and reflects a zero balance We appreciate Ms***’s taking the time to provide us with the details of her concerns. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. We are continually seeking ways to improve the quality of service provided to our customers If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

December 6,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Eric J*** L***
Sprint Account xxxxx
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaintWe appreciate
your assistance in bringing our customers’ concern to our attention
According to the information received, MrL*** state that his leased Samsung Galaxy Jdevice associated with phone number ending in was defectiveAs such, MrL*** stated that he replaced the device with another Samsung Galaxy J3; however, his replacement device malfunctionedMrL*** requests for Sprint to apply an adjustment towards his account equivalent to his account balance
All new Sprint devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) plan option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty
MrL*** subscribes to our TEP option on her noted line of serviceIf the problem with his device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMrL*** would have been charged $for each subsequent visit to a Sprint service and repair center, if his device requires repair or replacement within a rolling 12-month period
If the problem with MrL***’ device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he should contact Asurion, the TEP program administrator, to file a claimA deductible of $to $350, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverages under ESRP and ERP are available on our website at www.sprint.com/tep
We spoke with MrL*** on November 29, 2017, and relayed the above information to himHe confirmed that his current Samsung Galaxy Jdevice was functioning properlyWe further confirmed that the Call Detail records reflected on his November invoice indicate that he was able to effectively and significantly utilize the Sprint network, except on October 14, In an effort to reach an amicable resolution, we offered to apply an adjustment totaling $towards his past due account balanceMrL*** has not confirmed his acceptance of the $adjustment offer; however, he is aware that the offer is valid until December 15, MrL*** has confirmed his understanding of the information that was relayed to him
We regret any inconvenience this matter may have caused MrL***If we can be of further assistance with this issue, MrL*** can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst

April 20, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate the opportunity to address her account concerns According to the information provided, Ms*** states that she continued to be billed by Sprint after she requested that the service on her wireless account xxxxx*** be cancelled in July 2015. As a result, she is requesting a credit for any charges she was assessed after that time. Sprint’s records reflect that Ms***’s wireless account xxxxx*** was cancelled on January 13, 2016, via our collection process for non-payment. Our records do not reflect a cancellation request from Ms*** prior to this date; therefore, the line remained active and was assessed a Monthly Recurring Charge (MRC). Although Sprint was unable to determine an error regarding this matter, due to a possible misunderstand, and because of no usage reflected on the account after July 2015, on April 19, 2017, we applied credits totaling $to her account to offset the disputed charges incurred. As a result, the account has been finalized with a zero balance. We have also contacted the outside collection agency assigned to the account and advised them to cease all further collection efforts and update the credit bureaus to reflect this balance as settled. Please allow days for completion of this process. Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and will utilize her input to improve our training processes. We regret any inconvenience that this matter may have caused Ms***. If I can be of further assistance regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***5. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely, Sean J.Executive Services Analyst