Sprint Corporation

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his monthly Sprint charges being higher than quoted to him during a recent interaction with our representatives He also described unfavorable customer experiences during his attempts to address that concern He requested that we honor the initial price quoted or allow him to return his recently-obtained equipment and terminate his services with us We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s monthly billing However, our records reflect that he returned his referenced equipment to us on May 24, 2017, pursuant to our Satisfaction Guarantee process, and we are unable to identify any billing error associated with his Sprint account based on his chosen rate plan, equipment, and other account options We spoke to Mr [redacted] on June 6, 2017, and provided the information above However, Mr [redacted] reiterated his billing dispute, advising that he was informed that his monthly bill would be about $but that his charges have been more than that We explained that the $monthly Access Fee assessed to one of his lines of service may not have been included in his rate plan quote, as it is related to the terms under which he purchased his device for that line of service We also assured him that the charge is v***d and cannot be removed from his account Mr [redacted] acknowledged his understanding of that information but again disputed his billing being higher than quoted Based on additional information he provided, we offered to apply a one-time credit to offset an amount equivalent to the $monthly fee for the remainder of his two-year Service Agreement, which is set to expire in July He accepted that offer, and we applied $lump-sum credit to his account as agreed Mr [redacted] is aware that, although we applied that credit as resolution to this matter, the $monthly charge will continue to be assessed systematically, and he confirmed both his understanding and acceptance of our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the qu***ty of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Mr [redacted] If we can be of further assistance with these concerns, he can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Mr [redacted] ***We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described unfavorable customer experiences from our representatives, stating that the charges are higher than what he was quoted prior to establishing service with usHe requested that we provide an explanation of the charges as well as honor the amount that he was quoted We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr***’s Sprint billing and lease agreementsSprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceUpon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly lease charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Sprint Lease Agreements which includes a description of the charges in question During our September 13, 2017, conversation with Mr***, we advised that, as a result of our review, we sustain that the disputed charges are correct and validHe indicated his understanding of our explanation but reiterated that this was not properly explained to him prior to establishing service with usAlthough the charges are valid, as a courtesy and in an effort to reach an amicable resolution, we offered one-time credits totaling $to Mr***’s account, which he acceptedThose credits will be reflected on his next invoice We are pleased that we were able to resolve Mr***’s issues amicablyIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext [redacted] I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for applying the $credit to my account I am a little disappointed in the amount of the reconnection fee due to my protest of not receiving promotional discounts Thank you for your time and attention to this matter Regards, [redacted]

May 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] on behalf of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with the level of service received from our customer service representatives while attempting to resolve a billing issue He is disputing the Early Termination Fee of $plus tax, stating that his phone purchase did not require a two-year service agreement We spoke with Mr [redacted] on May 26, 2017, and apologized for the delay in addressing this matter Our records reflect that Mr [redacted] purchased an iPhone device on September 10, 2016, at a discounted price of $plus taxes, with a two-year subscriber agreement Because he canceled his service prior to satisfying the two-year agreement, he was billed an Early Termination Fee In an effort to resolve this matter and due to any miscommunication that may have occurred, we agreed to waive the Early Termination Fee of $plus tax, leaving the account with a zero balance With this action, Mr [redacted] confirmed his complaint has been fully resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

Sprint resolved this issue for me by removing all charges.Complaint ID: [redacted] Mobile #: ###-###-####

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempt to address device issues at one of our service and repair locations, citing that we initially declined to assist with the repair or replacement of her non-working device and subsequently informed her that she would be without working equipment while waiting for her replacement device to be sent from the manufacturer Ms [redacted] requested that we provide a working device for her use until her replacement arrives or that we provide a service credit for her time without service We appreciate Ms [redacted] ’s providing details of her experience with our service and repair representatives We are continually striving to improve the level of service provided by our employees Please be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review We regret any difficulty Ms [redacted] may have experienced with her referenced equipment All Sprint devices come with a one-year manufacturer’s warranty Pursuant to the terms of those warranties, our records reflect that, because our technical team was not able to assist Ms [redacted] with her device issues by telephone when she contacted our Customer Care department on May 22, 2016, she was corrected referred to one of our service and repair locations for further device evaluation Our records reflect that Ms [redacted] took her device to a service and repair location on May 23, and that we confirmed that a replacement device would need to be ordered from the manufacturer Our records further reflect that her replacement equipment was received and activated on May 26, 2016, at the same service and repair location During our discussion with Ms [redacted] on May 27, 2016, we explained the information outlined above We also informed her that, while we regret the delay in delivering a working replacement device to her, our warranty guidelines do not provide for temporary devices for customers to use in situations such as hers However, to demonstrate our commitment to excellence, we offered to apply a $credit to her account to offset a portion of her monthly service charge for the time that she was without use of her Sprint services Ms [redacted] accepted our offer and indicated her satisfaction with our actions On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda WExecutive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s complaint, he canceled services within the first hours because he decided not to switch carriers Mr [redacted] indicated that he was informed that the account would be immediately closed and all charges adjusted; however, he continues to receive an invoice with a balance due Mr [redacted] is disputing this balance because he never received the devices or used the service We apologize for the circumstances that prompted Mr [redacted] ’s complaint We reviewed his account and note that all equipment and service charges were adjusted with the exception of the activation fees, which were adjusted on May 26, As a result, Mr [redacted] ’s account is now in final status with a zero balance We appreciate Mr [redacted] for taking time to provide details of his customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes Should Mr [redacted] need further assistance, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Sprint Executive Analyst

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] described unfavorable customer experiences during her attempts to address ongoing equipment and billing issues, advising that she leased a Sprint device, and was offered credits towards the fair-market-value of leased equipment Additionally, Ms [redacted] stated that she was offered an unlimited price plan; however, since accepted the new plan her monthly invoices are higher than expected Ms [redacted] requested Sprint to investigate We regret any possible misunderstanding that may have occurred related to the terms of Ms [redacted] ’s equipment lease Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphone and Tablet devices for a lower monthly cost versus purchasingLease payments vary by device model, and a down payment may be required and also varies by customer and device model With a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase their leased equipment and own it outright, return the leased equipment to us and terminate the lease agreement, or return the leased equipment to us and upgrade to a newer device modelAdditional information regarding our device leasing guidelines is available on our website at www.sprint.com/lease During our initial call with Ms [redacted] on June 29, 2017, we offered and she accepted the option of canceling her remaining device leases effective June 29, 2017, with the understanding that we would then assess her Sprint account the fair-market-value (FMV) purchase price of her two leased Apple iPhone During our conversation with Ms [redacted] on July 7, 2017, we discussed the details outlined above We also confirmed that Ms [redacted] received that information at the time of her lease execution in the signed lease agreement provided to her and in the equipment payment schedule section of each of her Sprint monthly invoices As a result, we are unable to identify any error on the part of Sprint related to her dispute and respectfully declined Ms [redacted] ’s request for credit to offset a portion of her leased equipment As a gesture of goodwill and in an effort to reach an amicable resolution, due to any possible misinformation she may have received during her attempts to address her equipment billing, we agreed to apply service credits totaling $to her account to offset three monthly service charges Ms [redacted] accepted our offer and is aware that the credits should be reflected on her June, July, and August invoices Ms [redacted] confirmed that her issues have been addressed to her satisfaction We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives Please be assured that we value customer feedback and that this information has been forwarded to the appropriate managerial teams for additional review and possible changes to our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she initially ordered a Samsung Galaxy Note via our website at www.sprint.com; however, due to exchanging the device twice and as a result of the manufacturer recall, she exchanged the device for a Samsung Galaxy Edge She further states that after placing the order, she received a confirmation email stating that she will receive two $loyalty creditsTo date, Ms [redacted] states is not receiving these credits As a result, Ms [redacted] is requesting that the two $loyalty credits be honored We appreciate your bringing this matter to our attentionBased on a review of our records, we determined that a total $total credit was manually applied to Ms [redacted] ’s account on January 26, 2017, to bring closure to this matter, and resolve to her satisfaction We communicated with Ms [redacted] regarding this matter today, and she stated that she is aware of the credit She stated that she was still dissatisfied with our handling of the matter because it took several calls to Customer Care for her to obtain a resolutionWe apologized to her and informed Ms [redacted] that two $Loyalty Credits for one line of service ending in [redacted] is not an offer that will reward systematically, as two of these credits are not applicable to one line of service Therefore, to bring closure to this matter, one of our Customer Care representatives manually applied a lump sum credit as referenced above to bring closure to this matter As a result, no additional credit is due to the account for this matter Should there be any additional questions or concerns, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:pm., Central Time Sincerely, Bridgette FExecutive Services Analyst

April 21, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s inquiry, she advised that she was misquoted regarding the balance on the accountShe stated that after confirming the balance owed with one of our Customer Care representatives she processed a paymentThe following month she was billed for an additional month of serviceTherefore, she is requesting that we honor the balance she was quoted and credit any additional charges During our conversation with Ms [redacted] on April 14, 2016, we apologized for any misunderstanding that may have occurred as a result of this issueFurther, she informed us that her issues have been previously resolvedWe confirmed the balance on the account and she is satisfied with the resolution We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experience with our Customer Care representativesWe regret that the level of service she received was not indicative of the world-class service we strive to provideThe feedback she provided has been forwarded to the appropriate management staff for further review If Ms [redacted] needs further assistance with this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Tobias T Executive Services Analyst

Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] states that, at the time of her device upgrade in April 2015, she was told that the $ monthly charge for her lease device would be waived; however, she later discovered she was being chargedMs [redacted] has also expressed dissatisfaction with regard to being assess an Account Spending Limit (ASL) FeeAs a result, Ms [redacted] has requested that both fees be removed In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Further, effective March 1, 2014, a $fee per account will be assessed to new and existing Spending Limit accountsPrior notification of the $Spending Limit Program Charge was sent to our customers in February via invoice messageSprint will waive the $Spending Limit Program Charge for affected customers who enroll eBill and our recurring automatic payment programCustomers can enroll in eBill and setup recurring automatic payment via www.sprint.com/myaccount by logging on to their My Sprint account or by contacting our Customer Care department by dialing *from their device to request that a recurring automatic payment enrollment form be sent to their address on record We spoke with Ms [redacted] on August 10, 2015, to discuss these matters in detailDuring our conversation, we explained that Ms [redacted] is being billed according to the service she opted for as well as her signed paperwork at the time of her upgradeAlthough we maintain that the charges are valid, to bring about an amicable resolution, we offered and she accepted a one-time account service credit of $to her account in consideration of the issues she experienced surrounding the installment chargesMs [redacted] expressed her satisfaction with this resolutionFurther, we advised Ms [redacted] on the above information regarding the Spending Limit Program, and that the fee can be waived contingent upon her enrolling in both automatic payment and electronic billing, which she declinedAs such, the ASL fee will continue We regret any inconvenience these matters may have causedIf Ms [redacted] needs additional assistance with these matters, we ask that she contact our Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Cynthia C Cynthia C Executive Services Analyst

This claim can be dropped nowWe absolutely in no way were satisfied with what sprint has done to usFortunately, one of the higher VPs contacted us personally and let us out of the contract for free and got our old phones backNo one else at Sprint even offered to do thatAll the employees at the the store where we originally purchased the plan, the plan they lied to us about being able to get, are no longer there so that is some satisfaction for usI know there are other complaints about Sprint because I've read them onlineI would highly advise the Revdex.com to investigate them thoroughly because the company is really screwing people overThank you for all your help and quick responses

They gave me compensation for delivery fee they did not give me compensation for the month that I spent trying to return the item and that was lied to about the item now if the Revdex.com cannot take care of this and give me some type of resolution as far as getting restitution for the lies and the problems that I have spent I will be taking Sprint to court Complaint: [redacted] I am rejecting this response because: Regards, Cynthia G [redacted]

September 26, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to have his device unlocked for domestic useWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care representatives Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to have Mr [redacted] ’s device unlocked for domestic useOur records indicate that we had previously unlocked an Apple iPhone 6s Rose GoldMr [redacted] was needing an Apple iPhone 6s Plus Space Gray unlockedWe processed the domestic unlock for the Apple iPhone 6s Plus Space GrayWe are pleased that we were able to resolve these concerns to Mr [redacted] ’s satisfaction If we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, [redacted] *.Executive Services Analyst Tell us why here

Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***This complaint was served to Sprint on December 11, We appreciate your assistance in bringing our customers’ concerns to our attention According to her inquiry, Ms [redacted] expressed her dissatisfaction with misinformation she believes she received when she activated service with SprintMs [redacted] stated in her complaint that she signed up for the Contract Buyout promotion and was not informed that she would need to return her device from the previous wireless carrierIn addition, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while attempting to resolve this matterMs [redacted] requested that Sprint review this matter We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at [redacted] have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Please be advised that there are certain criteria’s to the Contract Buyout promotionOne of the criteria is to tucompetitor phone with charger that was active at the time one switched to SprintSprint will send a return kit after the customer registers for the promotionIf the correct device is not turned-in, in good working order (i.ephone powers on, screen is intact, no broken, cracked or missing pieces, iPhones must have activation lock disabled), account will be charged up to the amount of the Reward Card provided to the customer Sprint has reviewed Ms***’s complaintAccording to our records, on December 3, 2015, a return kit was mailed to Ms***’s address on fileWe have confirmed on December 2, 2015, that the Amex Reward Card was approved for $230, which was mailed to her address on fileMs [redacted] should have received the Amex Reward Card by December 17, If the previous carrier’s device is not returned, a charge may be placed on Ms***’s account up to the amount of the Amex Reward Card received In an effort to amicably resolve this matter, we spoke to Ms [redacted] on December 22, 2015, and apologized for any misunderstanding that may have occurredFurthermore, we advised Ms [redacted] of our findingsMs [redacted] accepted and confirmed she has no further concernsWe apologize for any inconvenience this matter may have caused Ms***

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , submitted on July 26, We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s filing, he stated that he had an unfavorable customer service experience while attempting to address an Early Termination Fee (ETF) that he was charged for on line ending in ***He states that he called in to Sprint and was advised that he could cancel with no additional fees; however, he was billed a $ETF after cancelling and this is reflected on his March billing statementMr [redacted] is requesting that the $he paid be refunded to him We spoke with Mr [redacted] on July 30, 2017, regarding his concernsAs a means to an amicable resolution and to bring closure to this concern, our office refunded $to the credit card used to make the paymentWe advised banks normally post the transaction to the customer’s account within five business daysWe confirmed that we released the funds on July 31, As a result of this action, this matter should be fully addressed and resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Sunday through Thursday between 1:p.mand 10:p.m., Central Time Sincerely, Michael PMichael P Executive Services Analyst Tell us why here

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that he purchased the Samsung Galaxy SEdge device upon the advice by one of our retail representatives indicating that the device was durable He further stated that he put his equipment in his pocket, and the lens on the camera broke without him doing anything to cause the lens to crack As a result, he is disappointed with the advice he received from our retail representative, and he is dissatisfied with being referred to Asurion and pay $for a replacement device Therefore, he is requesting that Sprint take responsibility in replacing his device We communicated with Mr [redacted] on May 3, 2017, regarding this matter and we informed him that there is no known issue with the Samsung Galaxy SEdge that results in the camera lens breaking without reason During our conversation, he also mentioned that he contacted the manufacturer, Samsung, and he was informed that he can return his device to them and the screen could be replaced for a $fee or more; however, he would be without a device until the equipment is repaired Mr [redacted] stated he was dissatisfied with this option due to him being without a device for the time the equipment is being repaired Therefore, we again referred Mr [redacted] to Asurion where he can pay a $deductible and also retain his device until his replacement is received We informed Mr [redacted] that we were unable to identify absolutely no Sprint error regarding this matter, however, as a goodwill gesture, and our attempt to bring forth an amicable resolution and closure, we offered to offset one-half of the amount due to repair the device with a bill service credit to his account regardless of what option he chooses Therefore, should he choose to return his device to Samsung and the cost is $to repair the device, we will credit $50; should he file a claim with Asurion and be charged the $deductible, we will credit $of the amount This represents a one-time courtesy and will not be extended toward future device repair or replacement matters Mr [redacted] accepted this resolution We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his device concerns Should there be any additional questions or concerns with this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.m., and 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

March 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—XXXXX [redacted] Sprint Case— [redacted] To whom it may concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’ s complaint, she stated that she received an offer to upgrade to an iPhone plus device and receive a free iPhone SE She further advised she was being charged $dollars for the iPhone SE deviceWe spoke with Ms [redacted] , and she confirmed that her billing issue was resolved As a one-time courtesy, we applied a credit of $to her account to offset one monthly service charge Ms [redacted] will see this credit reflected on her next invoiceWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our customer service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’ s feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewIf Ms [redacted] has any further questions regarding this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday from a.mto p.m., Central TimeSincerely, Katherine [redacted] Executive Analyst

April 20, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she terminated her services with us in January and that one of our representatives assured her that her account was closed but that she recently received notification of additional charges totaling $billed afterwardShe also described her unfavorable customer experience when she attempted to address that matter Ms [redacted] requested that we credited her account balance to zero We regret the circumstances that led to Ms***’s decision to terminate her Sprint services, as well as any misunderstanding that may have occurred regarding her final account balance Our records reflect that Ms [redacted] canceled her services on February 7, 2017, by porting her mobile number from our network to another provider and that the disputed account balance is the result of assessed prior to that account, as reflected on her February invoice, but were not paid As such, we are unable to identify any billing error associated with her account During our conversation with Ms [redacted] on April 7, 2017, we explained the details noted above Ms [redacted] indicated her understanding of that information Our records reflect that she remitted a $payment on April 7, 2017, and that her account is currently in closed status with a remaining balance due of $ We regret any inconvenience this issue may have caused Ms***, as well as the loss of her business If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because it is nonsenseIf she has a copy of the signed agreement I would love to see it because when I tried to retrieve a copy from the store they were unable to produce itThey did provide sufficient proof of the offer that I am sure a Judge will rule in my favor once reviewingI also would like to add that I will make it my mission to spread the word of the deception perpetrated by the local sprint store and the complete ineptitude of sprint corporate to resolve the issueI will see you in court sprint and I hope Regina S is in attendance for the precedings Regards, Douglas F [redacted]