Sprint Corporation

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Unknown Sprint Account Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent inquiry of Ms [redacted] We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the payment that was debited from her financial institution by Sprint and requested a refundMs [redacted] stated that she believes it is an unfair business practice for Sprint to deduct a payment from her bank to satisfy the balance of an account that does not belong to her because she did not consent to an agreement with Sprint nor did she receive notification of the pending payment Sprint has reviewed Ms [redacted] complaint As stated in our previous response, our records reflect that, Ms [redacted] ’s card information was on file as a payment method for a Sprint account that was closed with valid outstanding charges for equipment Per the Terms and Conditions of the Equipment Purchase Agreement on the account, the customer agreed that by providing us any payment method at any time during the agreement term Sprint is authorized to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to the account holder’s address on file, advising that the outstanding debt will be deducted from the card on file within days from the date of the letter As a result, we must respectfully decline her refund request We advised Ms [redacted] that her concerns were reviewed by our Executive & Regulatory Services team While we regret that she is not satisfied with our initial response, our position remains unchanged Should Ms [redacted] should have additional questions regarding this matter, she can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service received from our representatives during her attempts to resolve an issue with promotional equipment pricing and account credits offered to her, citing that we are not honoring the terms of those offers for $Loyalty Credits for three devices she obtained via lease agreements and an additional one-time $creditMs [redacted] indicated her belief that we falsely advertised the promotions She requested that we provide the offered credits and provide compensation for her time and inconvenience We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We regret any possible misunderstanding that may have occurred related to the referenced promotional offers and Ms***’ account billing Our Marketing department works diligently to ensure that our website and marketing materials are accurate and contain information that will allow customers to make informed decisions regarding Sprint services and products, including promotional offers We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we provide Our records reflect that a member of a specialized escalation management team contacted Ms [redacted] on October 30, 2016, to discuss her reported concerns in detail At that time, we informed Ms [redacted] that the $Loyalty Credit and the requested $account credit promotional benefits are not combinable; however, we confirmed that the $account credit should apply to her account within three billing cycles, as outlined in the terms of that promotion As a result of our findings, we respectfully declined Ms***’ request for compensation, as we are unable to identify any error on the part of Sprint related to her disputes While it is our goal to amicably resolve all matters brought to our attention, we regret that we were unable to do so in this situation However, we believe that we have fully addressed Ms***’ reported concerns We regret any inconvenience these matters may have caused Ms*** If we can be of further assistance related to these concerns, or if she would like to provide additional information for our consideration, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

July 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***, submitted on July 2, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that he purchased the Samsung Galaxy sin March 2016, when we were offering a promotion to get the Samsung Gear headset for freeHe states that he did not receive the equipment, and because the promotion is over, has been offered a credit of half the cost of the deviceMr [redacted] is requesting that we send him the Samsung Gear headset for free, as his order was placed during the promotion period We spoke with Mr [redacted] on July and 7, 2016, regarding his dispute and advised the Free Samsung Gear VR Headset promotion was available through March 18, 2016, or while supplies lastAt the time that Mr [redacted] purchased his Samsung Galaxy s7, all promotional inventory of the Samsung Gear VR Headset had been depleted For this reason, we are unable to comply with Mr***’s requestHowever, as a means to provide an amicable resolution and to bring closure to this concern, we offered an account credit in the amount of $This amount is half of the purchase cost for the equipmentUnfortunately, Mr [redacted] did not accept our offerShould Mr [redacted] change his mind, this offer will remain valid through July 21, 2016, and he may contact me directly to accept the account credit We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for applying the $credit to my account I am a little disappointed in the amount of the reconnection fee due to my protest of not receiving promotional discounts Thank you for your time and attention to this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but would like to point out that they reference a " [redacted] " but my name is [redacted] I find a need to point that out as who knows what might happen next monthThank you Revdex.com for helping me put a stop to their bogus charges month after month since the October billing when each and every time they said it would stop.THANK YOU SO VERY MUCH! Regards, [redacted]

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his monthly Sprint charges being higher than quoted to him during a recent interaction with our representatives He also described unfavorable customer experiences during his attempts to address that concern He requested that we honor the initial price quoted or allow him to return his recently-obtained equipment and terminate his services with us We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s monthly billing However, our records reflect that he returned his referenced equipment to us on May 24, 2017, pursuant to our Satisfaction Guarantee process, and we are unable to identify any billing error associated with his Sprint account based on his chosen rate plan, equipment, and other account options We spoke to Mr [redacted] on June 6, 2017, and provided the information above However, Mr [redacted] reiterated his billing dispute, advising that he was informed that his monthly bill would be about $but that his charges have been more than that We explained that the $monthly Access Fee assessed to one of his lines of service may not have been included in his rate plan quote, as it is related to the terms under which he purchased his device for that line of service We also assured him that the charge is v***d and cannot be removed from his account Mr [redacted] acknowledged his understanding of that information but again disputed his billing being higher than quoted Based on additional information he provided, we offered to apply a one-time credit to offset an amount equivalent to the $monthly fee for the remainder of his two-year Service Agreement, which is set to expire in July He accepted that offer, and we applied $lump-sum credit to his account as agreed Mr [redacted] is aware that, although we applied that credit as resolution to this matter, the $monthly charge will continue to be assessed systematically, and he confirmed both his understanding and acceptance of our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the qu***ty of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Mr [redacted] If we can be of further assistance with these concerns, he can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

September 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We received this inquiry on August 17, 2016, and appreciate your assistance in bringing our customers' concern to our attention Based on the inquiry, Mr [redacted] states since moving from Wisconsin to Virginia in he has experienced nothing but service issues, citing dropped calls and no data connection He also stated before visiting Canada he activated international data services; however, he had no service once he landedHe states he contacted our Customer Care department and was informed that his issue was escalated Additionally, Mr [redacted] stated when received his recent billing statement, he discovered that is bill was higher and that his plan was changed without his knowledge He states he contacted our Customer Care department again and was informed that his account calling plan was inadvertently changedMr [redacted] further stated that that inquired about his service ticket and was informed that his service issues were still under investigation Meanwhile, he states he continues to experience service issues while traveling to different cities and states As a result, he is requesting to end his contract without any Early Termination Fee, due to lack of service He also requests a refund for expenses he paid out of pocket up to or around $Mr [redacted] further request that his account be credited in full for the last couple of months billing and to be compensated We regret that Mr [redacted] ’s experience with service in his local calling areas is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Please be advised that we spoke with Mr [redacted] regarding his coverage concerns We offered to investigate his reported service issues to our Network Team, and he accepted Our network team conducted an investigation of the cell sites serving Mr [redacted] ’s local calling area for any negative performance trends, and service-impacting impairments, and made some modifications were made to the cell sites in an attempt to optimize performance However, when our Network Team contacted Mr [redacted] ’s he stated he is still experience connection issues We determined that Mr [redacted] ’s service location and the surrounding area is in is considered “fair” coverage and near to the midpoint of his three closest serving cell sites so he will not have a dominant signal strength Unfortunately, we have completed all optimizations and are unable to further improve the coverage at this location Our office contacted Mr [redacted] and discussed his options We offered to credit his July invoice by $55.58, reducing his balance to $and credit his final invoice in full We also offered to facilitate the return of his device and credit the cancellation and unpaid lease charge; however, he stated he will keep his device and turn it in to his new carrier, so that they can buyout his contract We suggest that Mr [redacted] port out his number and/or cancel on or by September 10, 2016, to prevent another monthly charge We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service department, as we are continually striving to improve the quality of service provided to our customers Please be assured that customer feedback is invaluable and consistently used to re-evaluate our processes and training curriculum We regret any inconvenience that this matter may have caused Mr [redacted] If I can be of further assistance, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] BExecutive Services Analyst

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that on June 3, 2017, she cancelled her accountShe also stated that on June 12, 2017, she visited a local Sprint Retail Store and returned her four devicesHowever, upon receiving her June invoice, she stated that a $equipment insurance deductible charge was applied to her Sprint account via the program administrator, AsurionMs [redacted] further advised that she contacted Sprint and the program administrator, Asurion, to dispute the aforementioned charges and advised the companied that an insurance claim was submitted and processed by Asurion, without her authorizationTherefore, Ms [redacted] requested that Sprint review this matter, apply an adjustment of $towards her account balance associated with the insurance deductible charge, and respond accordingly Sprint has reviewed Ms***’s complaint and our records reflect that on May 11, 2017, the program administrator, Asurion processed an insurance claim associated with phone number ending in As a result, a $insurance deductible charge was applied towards her account balance and was reflected on her June invoice Our records further reflect that on August 3, 2017, our Fraud Management team reviewed Ms***’s billing dispute concerning the equipment insurance deductibleBased on the research by our Fraud Management group, a credit was applied of $and $9.49, towards the insurance deductible charge and a Late Payment Fee chargeThe aforementioned adjustments will be reflected on her next invoice We spoke with Ms [redacted] on August 4, and relayed the aforementioned information to herMs [redacted] has confirmed her issue resolved We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempt to address device issues at one of our service and repair locations, citing that we initially declined to assist with the repair or replacement of her non-working device and subsequently informed her that she would be without working equipment while waiting for her replacement device to be sent from the manufacturer Ms [redacted] requested that we provide a working device for her use until her replacement arrives or that we provide a service credit for her time without service We appreciate Ms [redacted] ’s providing details of her experience with our service and repair representatives We are continually striving to improve the level of service provided by our employees Please be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review We regret any difficulty Ms [redacted] may have experienced with her referenced equipment All Sprint devices come with a one-year manufacturer’s warranty Pursuant to the terms of those warranties, our records reflect that, because our technical team was not able to assist Ms [redacted] with her device issues by telephone when she contacted our Customer Care department on May 22, 2016, she was corrected referred to one of our service and repair locations for further device evaluation Our records reflect that Ms [redacted] took her device to a service and repair location on May 23, and that we confirmed that a replacement device would need to be ordered from the manufacturer Our records further reflect that her replacement equipment was received and activated on May 26, 2016, at the same service and repair location During our discussion with Ms [redacted] on May 27, 2016, we explained the information outlined above We also informed her that, while we regret the delay in delivering a working replacement device to her, our warranty guidelines do not provide for temporary devices for customers to use in situations such as hers However, to demonstrate our commitment to excellence, we offered to apply a $credit to her account to offset a portion of her monthly service charge for the time that she was without use of her Sprint services Ms [redacted] accepted our offer and indicated her satisfaction with our actions On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda WExecutive Services Analyst

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she initially ordered a Samsung Galaxy Note via our website at www.sprint.com; however, due to exchanging the device twice and as a result of the manufacturer recall, she exchanged the device for a Samsung Galaxy Edge She further states that after placing the order, she received a confirmation email stating that she will receive two $loyalty creditsTo date, Ms [redacted] states is not receiving these credits As a result, Ms [redacted] is requesting that the two $loyalty credits be honored We appreciate your bringing this matter to our attentionBased on a review of our records, we determined that a total $total credit was manually applied to Ms [redacted] ’s account on January 26, 2017, to bring closure to this matter, and resolve to her satisfaction We communicated with Ms [redacted] regarding this matter today, and she stated that she is aware of the credit She stated that she was still dissatisfied with our handling of the matter because it took several calls to Customer Care for her to obtain a resolutionWe apologized to her and informed Ms [redacted] that two $Loyalty Credits for one line of service ending in [redacted] is not an offer that will reward systematically, as two of these credits are not applicable to one line of service Therefore, to bring closure to this matter, one of our Customer Care representatives manually applied a lump sum credit as referenced above to bring closure to this matter As a result, no additional credit is due to the account for this matter Should there be any additional questions or concerns, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:pm., Central Time Sincerely, Bridgette FExecutive Services Analyst

July 27, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Cynthia G [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of MsCynthia G [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led MsG [redacted] to contact your agency once again According to MsG [redacted] ’s follfiling, she expressed her dissatisfaction with the inability to receive compensation for her experience with Sprint, while attempting to resolve her account concerns pertaining to the return of her devicesMsG [redacted] requested that Sprint review this matter and provide her with compensation accordingly We regret MsG [redacted] ’s decision to terminate her services with us, as well as any delay in providing the requested device return materials As outlined in our response to her previous filling, our records reflect that MsG [redacted] initiated her Sprint services on June 15, 2017, and terminated those services on June 29, 2017, within our Satisfaction Guarantee return period Unfortunately, we did not have the opportunity to dispatch network technicians to investigate MsG [redacted] ’s coverage issue before she terminated her services Our records further reflect that her device was returned to us and that all applicable credits have been applied to bring her account to closed status with a zero balance We regret that there is no justification for any additional credit or any form of compensation, after the service has been terminated and all billing issues have been resolved In an effort to ensure a satisfactory resolution, we are pleased to confirm that a credit card refund of $was approved and processed on July 13, 2017, which should have been applied to MsG [redacted] ’s financial institution with five days from date of approval Upon receipt of MsG [redacted] ’s follfiling, we attempted to contact her via phone and email on July 19, and of 2017, to reiterate the information outlined aboveUnfortunately, we only received email response from MsG [redacted] reiterating her request for compensationWhile we regret her dissatisfaction regarding the resolution provided as outlined in her previous filing, we are confident that her account concerns were addressed and resolved to the best of our ability Sprint appreciated MsG [redacted] ’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention Therefore, Sprint does not believe that a refund is warranted for this matter for time spent while addressing and resolving her concernsShould MsG [redacted] have any questions and/or concerns pertaining to the matter discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience MsG [redacted] may have experienced as a result of this matter, as well as the loss of her business If we can be of further assistance with this issue, she can contact me by calling our department toll-free at [redacted] , extension I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

March 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] disputes a $payment that she remitted on her account She indicates that she anticipated that an account credit for the above-referenced payment would later be applied to her Sprint account after she ported her phone number to another carrier She also states that she expected that the other carrier where she ported her phone number would refund her for her phone’s cancellation charges reflected in her Sprint account balance She states that a Sprint representative later advised her that her Sprint account reflects a past due balance As a result, the account has been placed with an outside collection agency At this time, Ms [redacted] requests that her Sprint account be recalled from the outside collection agency and that all negative credit reporting be removed Based on the information received from Ms***, she also states that she had an unfavorable customer experience while attempting to address her concerns During our discussion with Ms [redacted] ***, we confirmed with her that her $payment was posted to her Sprint account for valid postpaid monthly service charges We also advised her that our review of the account records indicates that, in an effort to reach an amicable resolution in regard to her above-referenced anticipated payment credit, that a $account credit was previously applied to offset unused service charges reflected on her account Ms [redacted] also advised us that her new carrier informed her that they would not provide her anticipated refund for valid phone cancellation charges assessed on her Sprint account As a result, she indicated that she wished to remit payment for the valid cancellation charges at a later time She also requested that her Sprint account be recalled from the outside collection agency As a gesture of goodwill, we advised Ms [redacted] that we placed a collection hold on her account until March 31, We also informed her that there has not been any negative credit reporting that occurred in regard to this matter She agreed to remit her payment for the full past due account balance by March 31, She stated that her concerns were resolved Accordingly, Sprint also considers this matter fully addressed and resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

May 9, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account#XXXXX [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on May 2, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s follfiling, she expressed her dissatisfaction with the previous response providedSpecifically, stating that her concerns remain unresolved Ms [redacted] further expressed her dissatisfaction with a payment being debited from her financial institution, without her authorizationMs [redacted] further expressed her dissatisfaction with her account reflecting a past due balance, after the payment was debited from her financial institutionMs [redacted] stated that she was advised by our Customer Care group that the unauthorized payment was refunded to her financial institutionUnfortunately, Ms [redacted] was informed by her financial institution that Sprint did not refund the monies to her accountLastly, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve this matterMs [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintAs stated in our initial response, according to our records, a payment arrangement of $was established on December 17, 2017, which was scheduled for processing on December 31, 2017; after authentication of the Sprint account was completed, by a subscriber on her accountAccordingly, Sprint processed the payment of $on the agreed upon payment arrangement due date of December 31, Afterwards, Sprint received a dispute for the above payment from Ms [redacted] ’s financial institution As a result, Sprint reversed the payment, thus releasing the funds back to Ms [redacted] ’s financial institution, on January 24, Subsequently, the disputed payment was charged back to her Sprint accountTherefore, Ms [redacted] ’s account reflected an outstanding balance of $ We spoke with Ms [redacted] on several occasions in May to relay the above information to herMs [redacted] asked Sprint to review this matter againMs [redacted] ’s financial institution confirmed that the monies were received in January Ms [redacted] also confirmed that her financial institution received the monies from Sprint and apologized for the multiple inquiriesMs [redacted] confirmed that she was satisfied with the resolution provided Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need and disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website at www.sprint.com/legal/privacy.html We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive & Regulatory Services [redacted] cc: Ms [redacted]

March 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint accountWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provid**, Ms [redacted] was dissatisfi [redacted] that she did not receive a prorat [redacted] cr**it for the unus [redacted] portion of her final month’s charges as she had been advis**Therefore, she is requesting a refund check be sent to her in the amount of $ We discuss [redacted] this matter with Ms [redacted] and resolv [redacted] her concerns to her satisfactionWe confirm [redacted] that no refund was due because her final balance was not paidHowever, due to a possible misunderstanding, cr**its totaling $were appli [redacted] to Ms [redacted] ’s account on March 15, 2016, to offset her remaining balanceAs a result, her account is now in final status with a zero balance dueMs [redacted] stat [redacted] she is satisfi [redacted] with this resolution We regret any inconvenience that Ms [redacted] may have experienc**If Ms [redacted] should have any questions regarding this matter, I can be reach [redacted] by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto p.m., Central Time Sincerely, Clara C Executive Services Analyst

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention and regret the circumstances that led to Ms [redacted] ’s contacting your agency once again In her rebuttal, Ms [redacted] advised that she has not yet received an itemized explanation of her account charges, as previously requested, and indicated her uncertainty about what account credit may be applied for the return of her Airave device to us In addition, Ms [redacted] advised that she has not yet received prepaid shipping materials to return that equipment to us and requested additional account credit due to her dissatisfaction with the level of network service provided while her account was active We regret any misunderstanding that may remain related to Ms [redacted] ’s Sprint account balance, as well as the circumstances that led to Ms [redacted] ’s decision to terminate her services with us However, as we previously explained to her, our records reflect that Ms [redacted] established her five lines of Sprint service on September 13, 2016, but that she subsequently terminated those services on January 14, 2017, when she ported her mobile numbers from our network to another provider At that time, her account reflected a balance due of $ Because she took that action prior to the satisfaction of her accepted equipment finance agreements, we accelerated her device pay-off balances and assessed an additional $2,to her account, bringing her final balance due to $2, We identified that the above-noted equipment charges are valid due to Ms [redacted] ’s not returning her financed Sprint equipment to us when she terminated her services, pursuant to the terms of her finance agreements However, although we were unable to identify any error on the part of Sprint related to Ms [redacted] ’s dispute, we applied a $service credit to her account on June 26, 2017, as a demonstration of our commitment to excellence due to service-related issues she reported experiencing prior to the cancellation of her Sprint services, leaving her account with an adjusted final balance due of $2, We spoke with Ms [redacted] again on July 13, 2017, and reiterated the validity of her remaining account balance However, as a courtesy and a one-time exception, we offered an additional $credit to offset her unpaid service charges, contingent upon her payment of the remaining equipment balance due of $2, Ms [redacted] accepted that offer, and we applied the $credit to her account as agreed Ms [redacted] stated that her issues are now addressed to her satisfaction We regret any frustration these matters may have caused and the loss of Ms [redacted] ’s businessIf we can be of further assistance with her reported concerns, she can contact me by calling our Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to also add that Sprint has work very hard on my issueThey always followed up with me and kept me in formedThey explained what might be happening with my service, although they are not able to resolve this quickly I am optimistic that they willHopefully they can resolve this in the next days or at least get me a date when it is expected to be resolvedI have seen major improvements in service in other areas and I hope to see those same improvements in my areaI would definitely come back to Sprint as soon as they fix these issuesI hope them the best in their turn aroundI will keep in contact with Sprint before I make my choice in the next daysRevdex.com thanks for your help with all of this Regards, [redacted]

Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] states that, at the time of her device upgrade in April 2015, she was told that the $ monthly charge for her lease device would be waived; however, she later discovered she was being chargedMs [redacted] has also expressed dissatisfaction with regard to being assess an Account Spending Limit (ASL) FeeAs a result, Ms [redacted] has requested that both fees be removed In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Further, effective March 1, 2014, a $fee per account will be assessed to new and existing Spending Limit accountsPrior notification of the $Spending Limit Program Charge was sent to our customers in February via invoice messageSprint will waive the $Spending Limit Program Charge for affected customers who enroll eBill and our recurring automatic payment programCustomers can enroll in eBill and setup recurring automatic payment via www.sprint.com/myaccount by logging on to their My Sprint account or by contacting our Customer Care department by dialing *from their device to request that a recurring automatic payment enrollment form be sent to their address on record We spoke with Ms [redacted] on August 10, 2015, to discuss these matters in detailDuring our conversation, we explained that Ms [redacted] is being billed according to the service she opted for as well as her signed paperwork at the time of her upgradeAlthough we maintain that the charges are valid, to bring about an amicable resolution, we offered and she accepted a one-time account service credit of $to her account in consideration of the issues she experienced surrounding the installment chargesMs [redacted] expressed her satisfaction with this resolutionFurther, we advised Ms [redacted] on the above information regarding the Spending Limit Program, and that the fee can be waived contingent upon her enrolling in both automatic payment and electronic billing, which she declinedAs such, the ASL fee will continue We regret any inconvenience these matters may have causedIf Ms [redacted] needs additional assistance with these matters, we ask that she contact our Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Cynthia C Cynthia C Executive Services Analyst

March 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—XXXXX [redacted] Sprint Case— [redacted] To whom it may concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’ s complaint, she stated that she received an offer to upgrade to an iPhone plus device and receive a free iPhone SE She further advised she was being charged $dollars for the iPhone SE deviceWe spoke with Ms [redacted] , and she confirmed that her billing issue was resolved As a one-time courtesy, we applied a credit of $to her account to offset one monthly service charge Ms [redacted] will see this credit reflected on her next invoiceWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our customer service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’ s feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewIf Ms [redacted] has any further questions regarding this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday from a.mto p.m., Central TimeSincerely, Katherine [redacted] Executive Analyst

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the collections activity on his credit report due to the outstanding balance on his previous Sprint account He stated that he paid the balance in full and was advised it would be removed but that it continues to reflect on his credit report We regret any misunderstanding that may have occurred regarding the outstanding balance of Mr [redacted] ’s Sprint account We have confirmed that his account was closed effective October 19, 2016; however, his final account balance of $remained unpaid As a result, information regarding his account was forwarded to an outside agency for collection Our records reflect that Mr [redacted] made a payment for the valid charges on his account, which was received and posted to his account on January 13, Therefore, his closed account has been updated to reflect a zero balance In addition, we contacted the outside collections agency and requested that further collection efforts on this account be discontinued Further, the third-party collections agency will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to ninety (90) days for any negative credit bureau reporting to be removed We regret any inconvenience that this matter may have caused If I can be of further assistance, Mr [redacted] can reach me by contacting the Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

This claim can be dropped nowWe absolutely in no way were satisfied with what sprint has done to usFortunately, one of the higher VPs contacted us personally and let us out of the contract for free and got our old phones backNo one else at Sprint even offered to do thatAll the employees at the the store where we originally purchased the plan, the plan they lied to us about being able to get, are no longer there so that is some satisfaction for usI know there are other complaints about Sprint because I've read them onlineI would highly advise the Revdex.com to investigate them thoroughly because the company is really screwing people overThank you for all your help and quick responses