Sprint Corporation

March 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint accountWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provid**, Ms [redacted] was dissatisfi [redacted] that she did not receive a prorat [redacted] cr**it for the unus [redacted] portion of her final month’s charges as she had been advis**Therefore, she is requesting a refund check be sent to her in the amount of $ We discuss [redacted] this matter with Ms [redacted] and resolv [redacted] her concerns to her satisfactionWe confirm [redacted] that no refund was due because her final balance was not paidHowever, due to a possible misunderstanding, cr**its totaling $were appli [redacted] to Ms [redacted] ’s account on March 15, 2016, to offset her remaining balanceAs a result, her account is now in final status with a zero balance dueMs [redacted] stat [redacted] she is satisfi [redacted] with this resolution We regret any inconvenience that Ms [redacted] may have experienc**If Ms [redacted] should have any questions regarding this matter, I can be reach [redacted] by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto p.m., Central Time Sincerely, Clara C Executive Services Analyst

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the collections activity on his credit report due to the outstanding balance on his previous Sprint account He stated that he paid the balance in full and was advised it would be removed but that it continues to reflect on his credit report We regret any misunderstanding that may have occurred regarding the outstanding balance of Mr [redacted] ’s Sprint account We have confirmed that his account was closed effective October 19, 2016; however, his final account balance of $remained unpaid As a result, information regarding his account was forwarded to an outside agency for collection Our records reflect that Mr [redacted] made a payment for the valid charges on his account, which was received and posted to his account on January 13, Therefore, his closed account has been updated to reflect a zero balance In addition, we contacted the outside collections agency and requested that further collection efforts on this account be discontinued Further, the third-party collections agency will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to ninety (90) days for any negative credit bureau reporting to be removed We regret any inconvenience that this matter may have caused If I can be of further assistance, Mr [redacted] can reach me by contacting the Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, Shannon [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MsShannon *** We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service she received while attempting to resolve a billing dispute Ms [redacted] stated that her monthly Sprint billing is higher than quoted when she purchased a new phone and accepted a promotional price plan for services with us Ms [redacted] requested to correct her billing and refund the overcharges During our conversation with Ms [redacted] on October 3, 2017, we confirmed that based on the promotional price plan selected at the time of activation of a fourth line of service, Ms [redacted] did not meet the specific criteria to receive the promotional pricing of lines of service for $through June 30, 2018, with enrollment in our AutoPay program, plus leased equipment installments, taxes, surcharges, fees, and optional features, such as insuranceFrom time to time, Sprint offers new customers promotional pricing that may not be available for existing customers We regret any misunderstanding that may have occurred on July 13, 2017, when Ms [redacted] upgraded one of her existing lines of service Although we were unable to identify any Sprint error, as a gesture of goodwill and in an effort to demonstrate world-class customer service, we offered Ms [redacted] a limited promotional pricing for our Unlimited Freedom plan for lines of service for $through June 30, 2018, with active enrollment in Sprint AutoPay Ms [redacted] accepted and completed enrollment As a result, we applied credits totaling $to offset a portion of her July through September Sprint invoices Ms [redacted] confirmed that her issues have been resolved to her satisfaction We appreciate Ms***’ taking time to provide details of her experiences with our Retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If Ms [redacted] requires additional assistance with these concerns, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described unfavorable customer experiences from our representatives during her attempts to address a billing concern, stating that the Total Equipment Protection plan was added to two of her lines of service without her consentShe requested that we cancel the referenced plan on both of those lines and apply credit to her account to offset the disputed charges We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Ms [redacted] ’s Sprint billingDuring our September 22, 2017, conversation with Ms [redacted] , she stated that the referenced matter was resolved but reiterated her dissatisfaction with the length of time that was taken to resolve it as well as the level of customer service that she received when she upgraded the devices at one of our retail storesAs a courtesy, we applied one-time credits totaling $to Ms [redacted] ’s account to offset the monthly charges that are reflected on her most-recent invoice We are pleased that we were able to reach an amicable resolutionIf we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to also add that Sprint has work very hard on my issueThey always followed up with me and kept me in formedThey explained what might be happening with my service, although they are not able to resolve this quickly I am optimistic that they willHopefully they can resolve this in the next days or at least get me a date when it is expected to be resolvedI have seen major improvements in service in other areas and I hope to see those same improvements in my areaI would definitely come back to Sprint as soon as they fix these issuesI hope them the best in their turn aroundI will keep in contact with Sprint before I make my choice in the next daysRevdex.com thanks for your help with all of this Regards, [redacted]

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that she experienced dropped calls and connectivity issues which led to her decision to switch carriers She stated that she has been attempting to get a device that was previously on her account unlocked for use on another and has been unsuccessful She stated because of the delay in getting the device unlocked, she had to get another telephone to use on her new carrierShe is requesting the device to be unlocked and a credit adjustment because of the delay We regret that Ms [redacted] ’s experience with service in her local calling area fell short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days Our records reflect that Ms [redacted] met the above-referenced requirements and the device was successfully unlocked In addition, our records reflect a credit in the amount of $was applied to Ms [redacted] ’s account on April 17, A refund in the amount of $was processed back to her credit card on May 19, Please be advised banks normally post the transaction to the customer's account within business days, however some institutions, such as credit unions and smaller banks may take longerMs [redacted] ’s account is now closed and reflects a zero balance We spoke to Ms [redacted] on May 19, 2017, and provided her with the above-referenced information She confirmed that the device was successfully activated on her new carrier’s network She stated that she considers the issue resolved to her satisfaction We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review We regret any inconvenience that may have occurred If I may be of further assistance regarding this issue, please contact our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

July 27, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Cynthia G [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of MsCynthia G [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led MsG [redacted] to contact your agency once again According to MsG [redacted] ’s follfiling, she expressed her dissatisfaction with the inability to receive compensation for her experience with Sprint, while attempting to resolve her account concerns pertaining to the return of her devicesMsG [redacted] requested that Sprint review this matter and provide her with compensation accordingly We regret MsG [redacted] ’s decision to terminate her services with us, as well as any delay in providing the requested device return materials As outlined in our response to her previous filling, our records reflect that MsG [redacted] initiated her Sprint services on June 15, 2017, and terminated those services on June 29, 2017, within our Satisfaction Guarantee return period Unfortunately, we did not have the opportunity to dispatch network technicians to investigate MsG [redacted] ’s coverage issue before she terminated her services Our records further reflect that her device was returned to us and that all applicable credits have been applied to bring her account to closed status with a zero balance We regret that there is no justification for any additional credit or any form of compensation, after the service has been terminated and all billing issues have been resolved In an effort to ensure a satisfactory resolution, we are pleased to confirm that a credit card refund of $was approved and processed on July 13, 2017, which should have been applied to MsG [redacted] ’s financial institution with five days from date of approval Upon receipt of MsG [redacted] ’s follfiling, we attempted to contact her via phone and email on July 19, and of 2017, to reiterate the information outlined aboveUnfortunately, we only received email response from MsG [redacted] reiterating her request for compensationWhile we regret her dissatisfaction regarding the resolution provided as outlined in her previous filing, we are confident that her account concerns were addressed and resolved to the best of our ability Sprint appreciated MsG [redacted] ’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention Therefore, Sprint does not believe that a refund is warranted for this matter for time spent while addressing and resolving her concernsShould MsG [redacted] have any questions and/or concerns pertaining to the matter discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience MsG [redacted] may have experienced as a result of this matter, as well as the loss of her business If we can be of further assistance with this issue, she can contact me by calling our department toll-free at [redacted] , extension I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described an unfavorable customer experience during her attempts to resolve her billing issues, stating that she bills are higher than the quoted amount of $115, and that her devices were free of cost Ms [redacted] requested that we correct her bill charges and compensate her should she cancel her services We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint billing Our records reflect that Ms [redacted] ’s January bill reflects charges totaling $ These charges include three devices that she selected via installment billing at $per phone; however, equipment credits totaling $were applied to her account to offset her devices charges, reducing the bill amount to $Our records further reflect that Ms [redacted] selected the Freedom unlimited plan at $for her three lines of service, and the Total Equipment Protection option at $per line Further, Ms [redacted] is billed a $per line installment bill charge for her three devices, but she receives a $monthly credit per device, to offset these charges Ms [redacted] also receives a $discount per line, for enrolling in the automatic payment program, and her bill charges average $monthly During our conversation with Ms [redacted] on May 8, 2017, we addressed a taxing concerns not referenced in her complaintWe further advised her that we opened a tax billing ticket and will follwith her once we receive a response from our tax billing team We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with her reported concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] SExecutive Services Analyst

April 13, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX*** Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 16, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the terms of his agreement associated with phone lines ending in [redacted] and [redacted] were not properly disclosed to him As such, he was not aware that the above lines are in association with Lease Agreements Mr [redacted] further stated that one of the devices was defective and he was informed to take the device to a local Authorized Sprint Service and Repair Center location to have the device diagnosed by our Retail Store technicianMr [redacted] further stated that he was informed that he had to wait days to exchange the device and after waiting the requested time period indicated, he was informed that Sprint was unable to accommodate his request to exchange the deviceMr [redacted] further stated that he was informed that he has to pay off the current Lease Agreement or utilize Sprint’s Total Equipment Protection (TEP) plan to replace the defective device Furthermore, Mr [redacted] expressed his concerns with the lack of coverage in his home service area of Dayton, TXLastly, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve his account concerns Therefore, Mr [redacted] requested that Sprint review these matters and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing According to our records, the devices associated with phone lines ending in [redacted] and [redacted] were activated on January 20, 2017, via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseMr [redacted] ’s phone lines ending in [redacted] and [redacted] are currently enrolled in Sprint’s Total Equipment Protection (TEP) program Please note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We regret that the coverage in Mr [redacted] ’s service area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s billing address is located within Sprint’s “best” coverage area Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Please note that we have engaged our Retail Store Management team to further investigate Mr [redacted] ’s device replacement concernsAs a result of the investigation, we were unable to substantiate Mr [redacted] ’s claims To provide closure for this matter, we encourage Mr [redacted] to utilize Sprint’s Total Equipment Protection (TEP) plan to replace the devices in questionWe will agree to waive each deductible for the phone lines in question as a courtesyFurthermore, as an act of good will, we have applied a courtesy adjustment of $to his account to offset a portion of his account balance This adjustment will appear on the April billing statementWe have contacted Mr [redacted] April 2017, to relay the aforementioned information to him During that call, we also agreed to apply a partial credit of $to his account to provide closure for this matterMr [redacted] expressed his satisfaction with the resolution provided and advised that he does not have additional concerns at this timeWe appreciate Mr [redacted] taking time to provide details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine ***Executive & Regulatory Services Analyst

March 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] disputes a $payment that she remitted on her account She indicates that she anticipated that an account credit for the above-referenced payment would later be applied to her Sprint account after she ported her phone number to another carrier She also states that she expected that the other carrier where she ported her phone number would refund her for her phone’s cancellation charges reflected in her Sprint account balance She states that a Sprint representative later advised her that her Sprint account reflects a past due balance As a result, the account has been placed with an outside collection agency At this time, Ms [redacted] requests that her Sprint account be recalled from the outside collection agency and that all negative credit reporting be removed Based on the information received from Ms***, she also states that she had an unfavorable customer experience while attempting to address her concerns During our discussion with Ms [redacted] ***, we confirmed with her that her $payment was posted to her Sprint account for valid postpaid monthly service charges We also advised her that our review of the account records indicates that, in an effort to reach an amicable resolution in regard to her above-referenced anticipated payment credit, that a $account credit was previously applied to offset unused service charges reflected on her account Ms [redacted] also advised us that her new carrier informed her that they would not provide her anticipated refund for valid phone cancellation charges assessed on her Sprint account As a result, she indicated that she wished to remit payment for the valid cancellation charges at a later time She also requested that her Sprint account be recalled from the outside collection agency As a gesture of goodwill, we advised Ms [redacted] that we placed a collection hold on her account until March 31, We also informed her that there has not been any negative credit reporting that occurred in regard to this matter She agreed to remit her payment for the full past due account balance by March 31, She stated that her concerns were resolved Accordingly, Sprint also considers this matter fully addressed and resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint ID: [redacted] The issue has not been resolved Yes, I was advised by Sprint Finance department in February of that I had to make cash payments, but they also advised me that February of I could start making payments online Mrs [redacted] Scalled me about the complaint I sent to the Revdex.com She said she reviewed the complaint from Revdex.com She asked what was my concern? I asked did she have an opportunity to review the certify letter I sent them on February She said no I told her all my complaints She said let her research it and she would get back to me Mrs [redacted] called me back two weeks later and stated that I could now pay online now I asked her did she finally have an opportunity to review the letter I sent? She stated that another department has the letter and she didn’t review it I said WOW, she did not appear to take my concerns seriously I asked what they were going to do about the conflicting information, the wait times and unhelpfulness of their customers service? She had no words for me I asked her why do we as customers have to put in way more work than them? I told her I no longer wanted to be with a company that didn’t value me as a customer She explain to me if I cancel that I still would be responsible for the cancellation fee I told her I knew that, that’s why I was still with their SORRY company I stated to Mrs [redacted] that I would let the Revdex.com know that I’m not happy with the results, and her responds was “THE Revdex.com CANT DO ANYTHING ABOUT YOUR CONTRACT” I won’t be surprised if a class action lawsuit is not in the works due to the neglect of their customers and all the distress a situation like this causesSincerely, [redacted] Regards, [redacted]

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention and regret the circumstances that led to Ms [redacted] ’s contacting your agency once again In her rebuttal, Ms [redacted] advised that she has not yet received an itemized explanation of her account charges, as previously requested, and indicated her uncertainty about what account credit may be applied for the return of her Airave device to us In addition, Ms [redacted] advised that she has not yet received prepaid shipping materials to return that equipment to us and requested additional account credit due to her dissatisfaction with the level of network service provided while her account was active We regret any misunderstanding that may remain related to Ms [redacted] ’s Sprint account balance, as well as the circumstances that led to Ms [redacted] ’s decision to terminate her services with us However, as we previously explained to her, our records reflect that Ms [redacted] established her five lines of Sprint service on September 13, 2016, but that she subsequently terminated those services on January 14, 2017, when she ported her mobile numbers from our network to another provider At that time, her account reflected a balance due of $ Because she took that action prior to the satisfaction of her accepted equipment finance agreements, we accelerated her device pay-off balances and assessed an additional $2,to her account, bringing her final balance due to $2, We identified that the above-noted equipment charges are valid due to Ms [redacted] ’s not returning her financed Sprint equipment to us when she terminated her services, pursuant to the terms of her finance agreements However, although we were unable to identify any error on the part of Sprint related to Ms [redacted] ’s dispute, we applied a $service credit to her account on June 26, 2017, as a demonstration of our commitment to excellence due to service-related issues she reported experiencing prior to the cancellation of her Sprint services, leaving her account with an adjusted final balance due of $2, We spoke with Ms [redacted] again on July 13, 2017, and reiterated the validity of her remaining account balance However, as a courtesy and a one-time exception, we offered an additional $credit to offset her unpaid service charges, contingent upon her payment of the remaining equipment balance due of $2, Ms [redacted] accepted that offer, and we applied the $credit to her account as agreed Ms [redacted] stated that her issues are now addressed to her satisfaction We regret any frustration these matters may have caused and the loss of Ms [redacted] ’s businessIf we can be of further assistance with her reported concerns, she can contact me by calling our Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

Executive & Regulatory Services [redacted] March 23, Revdex.com [redacted] Re: Revdex.com Complaint [redacted] Sprint Account [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she returned her phones and canceled the associated leases, but she has been unable to obtain the full account credit to offset the associated lease and device charges as she was informedShe also expressed her discontent with the level of customer service experienced while attempting to resolve this matter We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterHowever, we have confirmed the return of Ms [redacted] ’s devicesTherefore, we have applied a $credit to her account to offset the Lease Purchase charges reflected on her invoice dated March 1, As a result, her account balance has been reduced to $ We appreciate Ms [redacted] ’s taking the time to provide us with the details of her customer service experienceSprint is continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and will utilize it to improve our training processes If I can be of further assistance regarding this matter, I can reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

May 9, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account#XXXXX [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on May 2, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s follfiling, she expressed her dissatisfaction with the previous response providedSpecifically, stating that her concerns remain unresolved Ms [redacted] further expressed her dissatisfaction with a payment being debited from her financial institution, without her authorizationMs [redacted] further expressed her dissatisfaction with her account reflecting a past due balance, after the payment was debited from her financial institutionMs [redacted] stated that she was advised by our Customer Care group that the unauthorized payment was refunded to her financial institutionUnfortunately, Ms [redacted] was informed by her financial institution that Sprint did not refund the monies to her accountLastly, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve this matterMs [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintAs stated in our initial response, according to our records, a payment arrangement of $was established on December 17, 2017, which was scheduled for processing on December 31, 2017; after authentication of the Sprint account was completed, by a subscriber on her accountAccordingly, Sprint processed the payment of $on the agreed upon payment arrangement due date of December 31, Afterwards, Sprint received a dispute for the above payment from Ms [redacted] ’s financial institution As a result, Sprint reversed the payment, thus releasing the funds back to Ms [redacted] ’s financial institution, on January 24, Subsequently, the disputed payment was charged back to her Sprint accountTherefore, Ms [redacted] ’s account reflected an outstanding balance of $ We spoke with Ms [redacted] on several occasions in May to relay the above information to herMs [redacted] asked Sprint to review this matter againMs [redacted] ’s financial institution confirmed that the monies were received in January Ms [redacted] also confirmed that her financial institution received the monies from Sprint and apologized for the multiple inquiriesMs [redacted] confirmed that she was satisfied with the resolution provided Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need and disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website at www.sprint.com/legal/privacy.html We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive & Regulatory Services [redacted] cc: Ms [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Felecia [redacted]

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] L [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] L *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Ms [redacted] stated that she recently terminated her services with us due to network connectivity issues in her new residential area and was told by our representatives that she could do so with no cancellation feesShe requested that we remove those cancellation charges from her account We regret the circumstances that led to the cancellation of Ms***’s Sprint services, as well as any possible misunderstanding related to her final charges with us We spoke with Ms [redacted] on June 5, 2017, and upon our confirmation of the return of the four devices associated with her cancelled Sprint services, we applied credits totaling $to her account to offset the Device Purchase Option amounts and lease cancellation charges for her four corresponding equipment leasesMs [redacted] advised that she will pay the remaining balance of$at her first opportunity and that we resolved her issues We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am waiting on the code to get a replacement phone.I agree with the 95% code Regards, [redacted] ***

February 15, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms***’ complaint, she expressed her dissatisfaction with her recent experience at a Sprint store Upon receipt of her complaint, we forwarded her concerns to the management team of the store in question During our conversation with Ms***, she confirmed that her issue was addressed and resolved As a one-time courtesy, we applied a credit of $to her account as a gesture of goodwill Ms [redacted] will see this credit reflected on her next invoice We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our retail team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’ feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If you have any further questions regarding this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

December 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the length of time taken to resolve a billing error Mr [redacted] stated he was offered to change his rate plan and, after upgrading three of his handsets and adding two new lines of service, his November invoice was higher than expected Mr [redacted] further stated, after contacting Sprint again, that he was offered a different rate plan for $per month; however, Sprint declined to honor the new offer Mr [redacted] requested that Sprint honor the offer that would reflect $plus taxes for his monthly invoice balance, or allow him to return the equipment without incurring additional fees We appreciate Mr [redacted] ’ taking time to provide the details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any misunderstanding that may have arisen from the conversation surraounding his service plan selectionOur records reflect that on November and December 15, 2016, Mr [redacted] was offered, the option to change his rate plan to a $per month service plan; however, this rate did not include monthly equipment installment charges for his new equipment, taxes, fees, surcharges, and additional purchases Due to any possible miscommunication that may have occurred while discussing the terms of his equipment and service, we agreed to his request to cancel his Sprint account and apply account credits to offset the remaining equipment charges associated with his seven lines of service, contingent upon the return of the devices to our possession, in good working order, within the next days During our December 21, 2016, conversation with Mr [redacted] , we discussed the previous information Mr [redacted] accepted the device retrun requirements, and we forwarded two prepaid shipping labels to his address of record to facilitate the return of his equipment Once the devices are confirmed to be in our warehouse, we will apply credits to Mr [redacted] ’s account to offset the remaining equipment charges We regret Mr [redacted] ’s loss of business but we are pleased that we were able to address this matter to Mr [redacted] ’s satisfactionIf he requires additional assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX January 11, [redacted] Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms ***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she purchased a phone from a Sprint store; however, later learned that the phone was refurbished, and the device is defectiveShe also stated that she has been unable to have her phone serviced due to the distance of the Sprint Service and Repair center and she has been unable to obtain a replacement phone via our customer service departmentMs [redacted] ’ inquiry also stated that she has not received the American Express (AMEX) Reward Card for the cost associated with canceling service with her previous service provider We regret any issues Ms [redacted] may have experienced with her handset, which was initially purchased in April During our January and 8, 2016, conversation with Ms [redacted] , we agreed to ship a replacement device to herThus, Ms [redacted] should receive her replacement phone via Federal Express within 7-daysAlso, we have provided Ms [redacted] with a return kit to facilitate the return of her defective phone We regret any miscommunication that may have occurred regarding the reimbursement promotional offer for porting her number into SprintThis promotional offer requires the customer to register for the AMEX Reward Card at www.sprint.com/joinsprint and upload the final wireless bill from the previous carrier showing the Early Termination Fee (ETF) within 60-days of switching to SprintWe have reviewed Ms [redacted] ’ registration and confirmed that the reward request was denied as the previous carrier’s invoice provided, did not include the previous carriers ETF If we can be of further assistance regarding this matter, you can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst