Sprint Corporation

Sprint is in receipt of the above-referenced follinquiry of Ms [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led her to contact your office once moreIn her inquiry, Ms [redacted] expressed her dissatisfaction with the manufacturer, LG, sending her equipment back to her without repairing the headset, citing that LG informed her that Boost Mobile sold her a counterfeit productAs a result, she requested that Boost Mobile fully refund the device We strive to ensure that our device lineup provides customers with the richest and most-convenient wireless communication options available using state-of-the-art technology and equipmentWe have built a solid reputation on honest business practices, and it is never our intention to mislead or confuse our customers with regard to the products we provideAs such, we appreciate Ms [redacted] bring this matter to our attention so that we can look into the claims regarding the accessory sold to Ms [redacted] by one of our third-party retails stores During our August 19, 2015, conversation with Ms [redacted] , we informed her that although we regret any misunderstanding that may have occurred regarding the one-year manufactures warranty for the device, our Boost Mobile Terms and Conditions outlines that when equipment is purchased from one of our third-party retailers, said equipment is bound to the return/exchange policy at the point-of-purchaseTherefore, all inquires regarding a device refund should be directed to the staff at that locationHowever, as a demonstration to our commitment to customer excellence, we applied a $credit to Ms [redacted] ’s account to offset the cost to replace the malfunctioning equipmentWe are pleased to inform you that Ms [redacted] expressed her satisfaction with the resolution of this matter On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experiencedIf you have questions regarding this issue, please contact me directly at [redacted] or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Kendra O [redacted] Executive Services Analyst

February 24, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: The inquiry referenced above has been forwarded for our reviewWe appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he signed up for the Sprint One Up program and is eligible to upgrade his current device every 12-monthsHe stated that he recently visited one of our retail stores and was advised that he was no longer part of the Sprint One Up program and therefore was not eligible to upgrade his device after having it for consecutive monthsAs a result, Mr [redacted] is requesting that we place him back on the Sprint One Up program and allow him to upgrade his current device During our conversation with Mr [redacted] on February 16, 2016, we apologized for any inconvenience he may have experienced as a result of this issueFurther, we advised him that the Sprint One Up program was discontinued in January Additionally, he was notified by mail of the cancelation of the program and received his last Sprint One Up yearly upgrade in January We advised Mr [redacted] that although the Sprint One Up program no longer exists, in an effort to resolve his complaint we would agree to reset his upgrade eligibilityMr [redacted] accepted the offer and is now eligible to purchase a new deviceHe is aware that he is subject to the new terms of the device that he purchases We appreciate Mr***’ taking the time to provide us with the details of his customer service experienceWe regret that the level of service he received was not indicative of the world-class service we strive to provideThe feedback he provided has been forwarded to the appropriate management staff for further review If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### or directly extension ***I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias T Executive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Mr [redacted] ’ has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] ’ expressed his frustrations with the security credentials of his Sprint account being updated without his authorization and a $customer loyalty reward card Mr [redacted] ’ requested that we provide him access to his account without him visiting the Sprint store with identificationHe also request the $reward card be mailed to him and not placed on his account as a credit We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’ referenced security concerns Our records reflect due to possible suspicious activity, his online profile password was expired and account securedA text message was sent to oldest active phone line with temporary PIN If Mr [redacted] is unable to update his PIN online, Customer Care or a Sprint store can assist him with updating the security PIN and question We attempted to contact Mr [redacted] via telephone and e-mail on July 27, August 1, 3, and 10, Because those attempts were unsuccessful, we sent a letter to his address of record via U.S.P.Son August 3, 2017, acknowledging our receipt of his inquiry and inviting him to call us directly if his billing concerns have not been fully resolved Mr [redacted] has not yet respondedHowever, to further address his account concerns and the $reward card, we must speak with Mr [redacted] If we can be of further assistance with this matter, or if Mr [redacted] ’ reported issues remain unresolved, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Jaime RExecutive Services Analyst

November 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assi***ce in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to provide equipment credits to her Sprint account for devices she returned to one of our retail locations She also expressed her dissatisfaction with the level of customer service provided during her recent attempt to replace her malfunctioning device, citing that she recently learned that the replacement that was to be delivered by November 9, 2016, was actually never ordered for herMs [redacted] requested that we credit the disputed equipment charges and that we provide a specific protective device accessory and service plan discounts for four months We regret any delay that may have occurred in facilitating Ms***’ referenced equipment return and applicable account credits We are pleased to confirm that her equipment was logged back into our inventory on November 20, 2016, and that credits totaling $1,were applied to Ms***’ account on that date to offset the noted equipment charges in full We further regret any possible misunder***ding that may have occurred related to the replacement of Ms***’ malfunctioning device All new Sprint devices come with a one-year manufacturer’s warranty limited to manufacturer’s defect Although Sprint assists customers with equipment issues whenever possible, those warranties provides that, upon determination of a manufacturer’s defect, equipment still within the limited one-year manufacturer’s warranty period should be sent directly to the manufacturer for repair and/or replacement Customers are responsible for shipping costs and may incur additional costs if the manufacturer determines that the device issue is not covered by their warranty Further details regarding the terms of manufacturers’ warranties is available on the respective manufacturers’ websites and in the device’s user guide During our November 23, 2016, conversation with Ms***, we discussed the above-noted information Although we were unable to identify any error on the part of Sprint related to her reported equipment issues, we offered to provide a $service credit to her due to any possible misinformation that may have been provided to her related to those concerns Ms [redacted] accepted that offer but advised that she remains dissatisfied with our referring her to the device manufacturer to facilitate any warranty actions Regrettably, we informed her that we cannot alter the terms of manufacturers’ warranty guidelines We regret any inconvenience these matters may have caused Ms*** If we can be of further assi***ce with these issues, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, [redacted] SExecutive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 21, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr [redacted] ’s concern In the information provided by your agency, Mr [redacted] expressed his dissatisfaction the charges assessed to his monthly invoices Mr [redacted] stated that he has been overcharged monthly for services and Sprint has not provided him with details of the charges in questionTherefore, Mr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintAfter completing a review of Mr [redacted] ’s Sprint account for services utilized between February and April 2017, we are unable to identify any billing errors Mr [redacted] has one line of service and activated a device via Sprint’s Leasing program, which was placed on our 1GB Better Choice plan with Unlimited 2G speedsFurthermore, Mr [redacted] has a Mobile Broadband Card, which was purchased via Sprint’s Installment Billing program and is currently placed on our Seasonal Standby plan We spoke with Mr [redacted] on May 9, 2017, and relayed the above information to him During that call, we informed Mr [redacted] that we have reviewed his account and was unable to identify any billing errors on his monthly billing statementsAccordingly, we attempted to obtain further clarification of his billing concerns, without successHowever, Mr [redacted] expressed his interest in cancelling services with Sprint upon the completion of his Lease and Installment Billing Agreements Mr [redacted] acknowledged the information that was relayed to him and did not require further assistance We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] submitted on July 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsMs [redacted] stated that she visited an Authorized Sprint Service and Repair Center location to repair her damaged device, and was informed that the cost of the repair would be $for the replacement of the defective batteryHowever, Ms [redacted] was unsuccessful with having her device repairedTherefore, Ms [redacted] requested that Sprint review this matter and allow her the ability to replace her battery or device Sprint has reviewed Ms [redacted] ’s complaint According to our records on March 15, 2016, Ms [redacted] upgraded the device associated with phone line ending in *** At that time, she activated a Samsung Galaxy Sdevice via Sprint’s Lease program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint’s Total Equipment Protection (TEP) plan on her phone line ending in ***Therefore, if the problem with Ms [redacted] device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We spoke with Ms [redacted] on July 25, 2017, and relayed the aforementioned information During our discussion, Sprint agreed to replace the Samsung Galaxy SGold device associated with phone line ending in [redacted] with a new Samsung Galaxy SGold device as a one-time exception, which will be shipped to her mailing address on file within (3) business days from date of approval Please note upon receipt of the replacement device, Ms [redacted] must return the defective device within (15) days to avoid additional equipment charges being assessed to her Sprint accountMs [redacted] acknowledged her understanding with the information provided and expressed her satisfaction with Sprint’s efforts to resolve her equipment concern We appreciate Ms [redacted] taking the time to provide us with her feedback regarding our Sprint Retail store We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that her concerns have been forwarded to the appropriate managerial staff for review We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated she visited a Sprint retail store to upgrade her existing device and lease an iPhone She also stated she requested to add an additional line temporarily to her account with an iPhone 5s that she owned She stated that she made her intent clear to the store associate that the new number would only be active for a short period of time and eventually would be ported out, which is why she did not want an equipment agreement Unfortunately, the iPhone device was purchased under the new number in error, which caused accelerated cancelation charges of $at the time it was ported outUpon activation the upgrade of her device and the addition of her second phone number, Ms [redacted] was provided with a clear disclosure her equipment purchaseFurthermore, we were able to locate signed copies of her electronic service agreement and Lease Agreement which includes a description of the device and their associated phone number and monthly chargesBased on our review, we were unable to identify any miscommunication by Sprint regarding the setup of her second phone number during activation We spoke with Ms [redacted] on June 23, 2017, we apologized for any misunderstanding that may have occurred In an effort to bring about an amicable resolution, we resumed the lease for the iPhone and associated it to her active phone number ending *** Additionally, we have adjusted the cancelation fees of $in fullAs a result, the month lease and its Terms and Conditions apply With these actions, Ms [redacted] confirms her inquiry has been fully resolved We appreciate Ms [redacted] for taking the time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, David ***

August 24, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to have is his billing correctedMr [redacted] claimed that he was offered an LG Vhandset at 50% offMr [redacted] claims he was told that the price of the LG Vwould be $and that Mr [redacted] would be receiving a monthly credit of $16.50.We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care representatives Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to receive the 50% off promotion for the LG VWe did verify that Mr [redacted] was offered the 50% off promotion for the LG VWe have added the correct promotional codes so that Mr [redacted] will be receiving the monthly credit of $for the duration of the contract on his LG V20.We are pleased that we were able to resolve these concerns to Mr [redacted] ’s satisfaction If we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst Tell us why here

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry of Mr [redacted] has been received by our office and we appreciate your assistance in bringing our customers' concern to our attention In the information provided Mr [redacted] , an authorized user on the account, cited his dissatisfaction regarding upgrade pricing for lines on the above mentioned accountHe indicates that they purchased devices under Sprint’s BOGO promotion, but are not receiving the additional device at no charge as advertisedHe is requesting the device be set up at the free promotional pricing We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes Sprint has reviewed Mr [redacted] ’ inquiry and apologizes for his inconvenience regarding this matter After review we confirmed a prior resolution was reached, our records show that a one-time $account credit was applied to the account to offset the installment charges billing for one of the two units upgraded on the account As a result, that agreement remains active We regret any inconvenience that these matters may have caused If I can be of further assistance, Mrand Mrs [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

October 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with our applying a $credit to her account instead of refunding that amount to her credit card when she recently canceled an equipment order paid for with that credit cardMs [redacted] requested that we refund her $to her credit card We regret any misunderstanding or delay that may have occurred related to Ms [redacted] ’ referenced refund requestAccording to our records, Ms [redacted] canceled her equipment order on September 9, 2016, and that her payment refund was applied to her Sprint account while her credit card refund was processedOur records further reflect that her credit card refund of $was forwarded to her credit card bank on September 22, During our conversation with Ms [redacted] on September 28, 2016, we explained the information aboveWe further advised that financial institutions can take up to days to release funds associated with such refundsAs such, we referred her to her financial institution if she has any further concerns related to her noted funds We regret any inconvenience these issues may have caused Ms [redacted] but are pleased that we were able to address her reported concerns to her satisfactionIf we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext [redacted] I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie S Executive Services Analyst

June 7, 2017Astrid [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , regarding Sprint account XXXXX *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to transfer a leaseMr [redacted] states that he ported out his phone number ending in ***, and he spoke with Customer Care to have the lease associated with this number transferred to his phone number ending in ***When Mr [redacted] received his invoice, the lease had been cancelled rather than transferredMr [redacted] is requesting that we assist with in reactivating the lease and transferring it to his phone number ending in ***.We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care representatives Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to transfer his leaseOnce the phone that the lease was originally attached to is cancelled, we are not able to reactivate the leaseIn an effort to resolve we offered to convert the lease to a subsidy phone agreementWe are pleased that we were able to resolve these concerns to Mr [redacted] ’s satisfaction If we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, some of the comments made were not accurate and they did not address the very unprofessional and insulting voice message they have for those who have called customer finance more than one time and I thought the bill would be $180, not $ Regards, [redacted] ***

October 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, Lauren [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsLauren [redacted] ***We appreciate your bringing our customers’ concerns to our attention and regret the circumstances that led to her contacting your agency again In her subsequent inquiry, Ms [redacted] expressed dissatisfaction with the terms in the lease agreement for her line of service ending in ***, stating that the lease was canceled in errorShe requested that we cancel the lease agreement and offset the cost of the equipment remaining in the referenced agreement After reviewing our records, we verified that the lease agreement for the line of service ending in [redacted] was inadvertently cancelled, while providing a prior lease exception for Ms***’ other lease agreementsHowever, our records also show that the valid lease for the above phone number was resumed effective October 12, 2017, and is billing in accordance with the lease agreement signed by Ms***In accordance with our Terms and Conditions of Service, we do not compensate for the level of customer service received or the length of time taken to resolve a matterHowever, please be assured that we value customer feedback and that Ms***’s concerns have been forwarded to the appropriate managerial staff for internal review During our October 12, 2017, conversation with Ms***, we provided the referenced informationShe accepted our response but reiterated that because she did not request to cancel the lease on that line of service, she should not be responsible for the remaining charges for the equipmentAlthough the charges are valid, as a courtesy, we offered to apply a one-time courtesy credit of $to her account to reach an amicable resolutionMs [redacted] declined our offer, and we escalated her reported issues to our executive management team; however, our follow up attempts to speak with her on October and 17, 2017, have been unsuccessfulThis offer is valid for a period of days from the date of this response If we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I want to thank the Sprint Corp Escalation Manger [redacted] who contacted me on Jun 16, regarding this matterFor all his help in resloving this matterSPRINT is still the best company I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ inquiry, she advises that when she signed up for service, she was told that the Account Spending Limit (ASL) would eventually be removed, as well as the associated $Spending Limit Program Charge Therefore, she is disputing the ASL charges, and requesting that we remove it without her being required to enroll in automatic payment and eBill on her account All customers requesting postpaid wireless service are subject to a credit evaluation Ms [redacted] sSprint service for her business on December 22, 2014, and based on the results of a credit evaluation, her account was swith a spending limit All accounts swith a spending limit are assessed a $Spending Limit Program Charge However, Sprint will waive the $Spending Limit Program Charge for affected customers who enroll in eBill and our recurring automatic payment program Customers can enroll in eBill and setup recurring automatic payment via www.sprint.com/myaccount by logging on to their My Sprint account, or by contacting our Customer Care department by dialing *from their device to request that a recurring automatic payment enrollment form be sent to their address on record After a careful review of Ms [redacted] account, due to her excellent payment history, we removed the ASL and associated $Spending Limit Program Charge Starting with the next invoice dated May 28, 2016, the ASL fee will not be assessed We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If she needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

June 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] H [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] H [redacted] regarding his Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] states that he has been experiencing dropped calls and slow data service at his work locationHe states that he has called in several times, but continues to be told that Sprint is updating the towersAs a result, Mr [redacted] is requesting that Sprint credit him for the service that he is not getting, or to cancel his contract if a credit cannot be given We spoke with Mr [redacted] on June 6, 2017, and reviewed his account We checked our towers near the address of [redacted] **, Brooklyn, NY We have confirmed that there are service issues in the area; however, we were are working on the issue and hope to have it resolved soonWe confirmed that we will notify him when the repairs are completeAt this time we did not find that service credits are warranted Further, should Mr [redacted] cancel his service, he will be assessed Early Termination Fees for his two lines of serviceMr [redacted] states that these action have resolved his concerns so far We regret any inconvenience that Mr [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

January 12, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] , Vanessa [redacted] Sprint Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsVanessa *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to fulfill a promotional offer associated with her recent device purchase She requested that we fulfill the promotional offer promptly or provide a credit to her Sprint account equivalent to the promotional value We regret any possible misunderstanding or delay that may have occurred related to the terms of the referenced promotion That offer provided a free 43-inch LG television to qualifying customers who bought an LG Vor LG Gdevice at full retail price or on a Sprint installment billing purchase agreement between November and 26, Customers were required to register for the offer at [redacted] by December 11, We confirmed that Ms [redacted] qualified for the promotional offer and met the registration and qualification criteria However, sales for the promotional offer exceeded inventory expectations for the promotional televisions As a result, LG began notifying impacted customers on December 23, 2016, that they would receive a Best Buy gift card for the value of the offered television, $449, which could be used toward the purchase of an LG television or any other purchase of their choice at Best Buy We explained the information detailed above to Ms [redacted] during our January 9, 2017, discussion with her Ms [redacted] informed us that she received her $gift card and that the matter is resolved She also expressed additional concerns unrelated to this filing, which we also resolved to her satisfaction On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms***, and we appreciate her continued business If we can be of further assistance with these concerns, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell L B [redacted] Executive Services Analyst

March 9, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX*** Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on February 10, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the inability to receive Visa Reward Cards, upon participating in Sprint’s Contract Buyout promotional offer and completing the registration for the promotionMr [redacted] further expressed his dissatisfaction with the cost of his monthly recurring charges and stated that he was quoted a monthly rate of $per month, upon establishing services with at the local Sprint Retail Store locationHowever, his monthly rate has exceeded the quoted amountMr [redacted] requested that Sprint review these matters, honor the quoted amount and process the Visa Reward Cards to him accordingly Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, Mr [redacted] established services with Sprint on January 28, At that time, he portphone lines ending in [redacted] and ***, and purchased two devices via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Our records further indicate that phone lines ending in ***, [redacted] and [redacted] were also portto Sprint on January 28, At that time, he purchased three devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday To further investigate Mr [redacted] ’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we were unable to substantiate the he was quoted a monthly rate of $per month Our records indicate that his monthly rate totals $per month, which includes monthly recurring charges, Total Equipment Protection (TEP) plan per line, monthly lease and installment billing charges, promotional discounts, excluding taxes, fees and Surcharges Based on our findings, we are unable to identify any billing errors To provide closure for this matter, we have confirmed that the Visa Reward Cards associated the aforementioned phone lines were approved and processed on March 3, in the total amount of $1,We ask that Mr [redacted] allow to weeks to receive the Visa Reward Cards from the date of approval Since our initial conversation, we attempted to follwith Mr [redacted] on March 6, 2017, to relay the aforementioned information and resolution to him; unfortunately we were unable to reach him directlySubsequently, we received an email correspondence from Mr [redacted] on March 6, 2017, and advised that he will contact the undersigned directly upon receipt of our response to the Revdex.com, should he have any additional questions regarding this matter We appreciate Mr [redacted] taking time to provide details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] a Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr [redacted] , on behalf of the account holder, Ms [redacted] a We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s complaint, his monthly billing is higher than the $he was quoted at the original point of sale and requests that Sprint honor what was promised We had the pleasure of speaking with Mr [redacted] on November 9, 2016, and explained that his T-Mobile 50% service plan, which includes GB of data, is $per month for his two lines of service and two device leases totaling $for a total bill of $102.78, before taxes, fees and surcharges, which is in line with the information shared at the point of sale The Total Equipment Protection (TEP) option was also added to both lines of service, resulting in an additional $per month After discussing the benefits of TEP, Mr [redacted] requested that we cancel this option on both lines, which was completed at the time of our conversation In addition, credits totaling $were applied towards the TEP charges assessed over the past two months, as a courtesy Mr [redacted] expressed his satisfaction with the information provided and credits applied We appreciate Mr [redacted] ’s business and feedback, as we are continually striving to improve upon the service we provide to our customers If he needs further assistance with this matter, he can reach me toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April JExecutive Services Analyst