Sprint Corporation

March 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms [redacted] : We appreciate your assistance in bringing our customers’ concerns to our attentionWe attempted to contact Ms [redacted] on March 16, and 18, 2015, to address her account concerns; unfortunately, we were unable to reach her In order to fully resolve this matter, we will need to speak with her We regret any inconvenience that this matter may have caused If we can be of further assistance with this matter, please contact the Executive & Regulatory Services Department at ###-###-#### or me directly at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] * [redacted] Executive Services Analyst

Just let you know that I did get a E-mail from Cheryl [redacted] at sprint she left me this number ###-###-####I called it but the number it tells me the number doesn't work I send her a e-mail saying the number didn't workI didn't get a response E-mail address she said to me [redacted] I still haven't got this issue solved

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Ms [redacted] requested that we provide an explanation of his monthly charges and payments made to his Sprint account During our conversations with Mr [redacted] we explained his monthly invoice with any applicable discountsMr [redacted] stated that he was quoted that his billing would be approximately $before taxes, surcharges, and feesWe confirmed with Mr [redacted] that he selected our Everything Data price plan at $Mr [redacted] also has the Premium Data Add On at a monthly cost $10, and nights and weekends beginning at p.m., in addition he currently receives an employee discount as well as a $loyalty credit per monthMr [redacted] also elected to lease his device on December 18, at a monthly rate of $through October 5, More information regarding his lease, billing, and payments, can be viewed at [redacted] We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff Mr [redacted] indicated his understanding of our explanation but reiterated that the charges reflected on his monthly invoices were not properly explained to him when he accepted his rate plan and device financing optionsDue to any misinformation that may have been provided to him, we offered to apply one-time credits to his account to offset the difference between the amount that he was quoted and the actual charges should he decide to remain a Sprint customerWe also agreed to allow Mr [redacted] to cancel his lines of our service without incurring the full payoff costs of his device leases, contingent upon the return of his leased devices to our possessionBoth offers are valid until September 4, If we may be of further assistance with these matters or if Mr [redacted] would like to accept our resolution offer, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] [redacted] Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr [redacted] regarding our [redacted] product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he remitted a service payment for two months of services, and immediately after he remitted his service payment a portion of the features on his device ceased to function Upon contacting our Customer Care department he was advised that his plan did not include the [redacted] Hotspot feature, and he would have to pay for an Ato include the features he previously had As such, he requested additional assistance with this matter We initially spoke with Mr [redacted] on May 9, 2017, and he explained that after remitting his service payment for two months, his data allotment increased; however, the [redacted] Hotspot feature was disabled We were able to change his service plan to a service plan that includes the [redacted] Hotspot feature, and 3.5GB of [redacted] data We received a follow up call on May 9, 2017, and Mr [redacted] stated that his issue has been resolved; however, he requested an additional follow up the next day to confirm resolution We attempted to reach Mr [redacted] on May and 11, 2017; however, we were unable to establish contact Mr [redacted] has our direct line in the event his issue reoccurs, and he can contact our office directly On behalf of Sprint, I apologize for any inconvenience Mr [redacted] has experienced related to this matter If there are any additional questions regarding this issue, we encourage Mr [redacted] to contact our office by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, Christopher HExecutive Services Analyst

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attentionWe are pleased to inform you that we researched Ms***’s concerns and reached an amicable resolution We spoke with Ms [redacted] on December 29, 2015, and explained that as outlined in our Terms and Conditions of Service, monthly service charges are billed one month in advanceHowever, the call detail listed on her September 10, 2015, invoice represents the calls that were made from August 7, to September 6, 2015, and these dates are reflected on the top of each page of Ms***’s invoiceThe billing dates of September 7, 2015, to October 6, 2015, that are reflected on her invoice indicate the billing period for which her monthly service fee is being charged Our records indicate that her account was cancelled on November 14, 2015, per a port out requestSprint advertises and provides services in monthly incrementsIf services are terminated before the end of a customer’s billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service planThis information is provided in our Terms and Conditions of ServicesAlthough Sprint made no error regarding this matter, in an effort to bring closure to this matter and eliminate a source of customer dissatisfaction, we applied credits totaling $to pro-rate the final monthly service chargesMs [redacted] expressed her satisfaction with this resolution We appreciate Ms [redacted] providing us with the details of her experiencesWe are seeking ways to improve the quality of service provided to our customers and we apologize for the manner in which her concerns have been handledWe assure you that Sprint is committed to providing excellent service on every contact, with every customer, and prides itself in the telecommunications industry as “the standard by which all others are measured”Feedback, such as hers, is invaluable as it allows us to evaluate our performance from the most important perspective, that of our customerMs***’s comments have been referred to the appropriate management team for review to implement changes where necessary If we can be of further assistance, you can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Sean J Executive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed dissatisfaction with the performance of her recently-acquired Sprint device and with the replacement options provided to her at our retail locations She requested that we allow her to exchange her malfunctioning equipment for a new device of the same model We regret any difficulty Ms [redacted] may have experienced with her referenced equipment, as well as any possible misunderstanding that may have occurred related to her device replacement options In accordance with the equipment purchase guidelines, new handsets are covered under a one-year manufacturer’s warranty, and reconditioned handsets are covered for six months If the handset has been tested by one of our technicians and is determined to have a manufacturer’s defect, the handset will be exchanged for a refurbished handset of the same model, if available If the same model is not available, it will be replaced with one of comparable value Warranty replacement does not extend the warranty period For further clarification of this issue, please refer to the Sprint Terms and Conditions of Services You may view the most current version of this document by accessing our web site at www.sprint.com and following the links Our records reflect that Ms [redacted] activated her device on April 28, 2017, and that she subscribed to our TEP coverage However, we also confirmed that her initial report that her device was malfunctioning was brought to our attention within our 14-day Satisfaction Guarantee timeframe As a result, during our July 19, 2017, conversation with her, we offered to reset Ms [redacted] ’s equipment upgrade eligibility to allow her the opportunity to obtain the device of her choosing with a new lease or installment billing agreement We also agreed to terminate her existing device lease with no cancellation charges, contingent upon the return of her malfunctioning device to our warehouse, with no signs of neglect or abuse, within the next days Ms [redacted] accepted our offer, and we forwarded prepaid materials to her to facilitate the return of her equipment to us as agreed Ms [redacted] is aware that, upon our confirmation of our receipt and the condition of her returned device, we will end the corresponding lease agreement and apply credits of $and $to her account to offset the pending lease commitment balance and Device Purchase Option charges, respectively She also confirmed satisfaction with our resolution We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our Customer Care and retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance with these concerns, she can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the above I am satisfied Regards, [redacted]

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 18, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction the charges assessed to her account upon the cancellation of her services with Sprint According to Ms***, she stated that she was informed by the Retail Store’s Management team that upon the return of her devices to Sprint’s Returns warehouse, she would not be responsible for any outstanding chargesTherefore, Ms [redacted] requested that Sprint review this matter, apply an adjustment to her account accordingly and cease all collections activity Sprint has reviewed Ms***’s complaint According to our records, Ms [redacted] established a Sprint account on August 3, 2016, with phone lines ending [redacted] and *** At that time, she activated two devices via Sprint’s Leasing programPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease In addition, on August 30, 2016, she purchased an Apple Watch Sport 42mm via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased If Ms [redacted] is on an Installment Agreement cancels service prior to completing their device payments, the remaining unpaid balance on the device will be due on customer's next invoice For additional information and eligibility requirements customers can visit www.sprint.com/easypay We regret any miscommunication that Ms [redacted] may have received at the local Sprint Retail Store location upon cancellation of her account Our records further indicate that Ms [redacted] ported-out phone line ending in [redacted] on December 20, 2016, and on December 23, 2016, phone line ending in [redacted] was cancelled, per her requestAs a result, her account was assessed Lease/Installment Billing accelerated cancellation charges, partial monthly recurring charges, late fees and taxes totaling $1,as reflected on the January billing statementFurthermore, we confirmed that our Returns warehouse received Ms***’s equipment on December 29, 2016, and on January 2, 2017, our Customer Care group applied adjustments totaling $to her account to offset the Lease Device Purchase Amount charges for phone lines ending [redacted] and ***, leaving her account closed with an outstanding balance due of $1,Subsequently, her account was forwarded to an outside collections agency on March 5, 2017, for additional collection efforts of the outstanding account balance We spoke with Ms [redacted] on May 8, 2017, and relayed the above information and resolution to herAdditionally, on May 9, 2017, we applied an adjustment of $to her account to offset the late fees reflected on the October 23, through December 23, billing statements, leaving Ms***’s account closed with a remaining balance due of $1, Furthermore, we confirmed that a member from our Retail Store’s Management contacted Ms [redacted] on May 9, 2017, and discussed her account concerns At that time, Ms [redacted] was advised that the Lease/Installment Billing accelerated cancellation charges are valid, and we waived the costs of the Lease Device Purchase Amount charges in relation to the return of her devices to our Returns warehouse Also, we are unable to substantiate Ms***’s claims that she was advised by the Sprint Retail Store’s Management team or Customer Care group that all of the charges would be adjusted upon the return of her devices Accordingly, Ms [redacted] was advised that she is liable for the remaining outstanding account balanceAs such, we urge Ms [redacted] to remit a payment for the outstanding account balance of $1,to prevent further collection effortsUpon receipt Ms***’s payment for her outstanding account balance, the outside collections agency will report this inquiry to the credit bureaus as paid in full We appreciate Ms [redacted] ta [redacted] the time to provide us with details of her concerns and experience with our Retail Store and Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes and will send this request to our managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] - [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing Ms [redacted] - [redacted] ’ concern to our attention, as well as the opportunity to address her account concerns According to the information provided in the complaint, Ms [redacted] - [redacted] states that she only received $in buyback credits for two smartphones she relinquished to Sprint; however, she believes that she is owed a total of $in account credits per a promotion that was available with the purchase of the Galaxy SEdge for two lines of service As a result, Ms [redacted] - [redacted] is requesting that credits totaling $be applied to her account or that the associated Early Termination Fees for her new Galaxy SEdge devices be waived During our discussions with Ms [redacted] - [redacted] , we advised her that in accordance with the Terms and Conditions of the Galaxy SEdge promotion, it is necessary that the Galaxy SEdge device be purchased via lease or installment billing agreement, or at full retail price in order to receive a $buyback credit per eligible smartphone relinquished to Sprint We identified two discrepancies with promotion requirement compliance that resulted in a minimal buyback credit amount being honored versus the promotional offer of $per line Ms [redacted] - [redacted] recently upgraded to the Galaxy SEdge device for two lines of service at [redacted] at a heavily discounted rate with a two-year service agreement versus lease, installment billing or at full retail cost, which automatically disqualified those lines of service from participation in the $buyback promotion Additionally, the promotion also required use and registration of the associated promotion code by June 14, Ms [redacted] - [redacted] did register two smartphones for the $buyback promotion on June and 3, respectively; however, the devices we received included different Electronic Serial Numbers (ESNs) than those registered by the promotional end dateAlthough she did not meet the promotional eligibility requirements, we agreed to apply additional buyback credits totaling $330, which represent the difference between the $buyback credit previously applied/received and the $total credit that she was expecting, in light of any possible misunderstanding that may have occurred regarding the offer These credits can be viewed immediately via her online account at [redacted] or via the Sprint Zone application on her deviceMs [redacted] - [redacted] confirmed that her concerns have been resolved to her satisfaction Sprint strives to resolve all concerns that are brought to our attention in both a timely and fair manner, and we hope that the aforementioned action taken to address Ms [redacted] - [redacted] ’ concerns is a reflection of our commitment to excellence Customer feedback is invaluable and serves as the basis for continual re-evaluation and improvement of our processes and training curriculum, so we very much appreciate her taking the time to share the details of her personal experience We regret any inconvenience that Ms [redacted] - [redacted] may have experienced as a result of this matter and appreciate her business If she has additional questions or needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

August 10, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on July 21, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing expresses his dissatisfaction with unauthorized access to his accountAccording to Mr [redacted] , a new line of service was purchased and activated on his account Mr [redacted] requested that Sprint investigate this matter and take the appropriate action Sprint is committed to protecting the privacy of our customers and complying with all laws that apply to the collection, access, use, and disclosure of personal information In accordance with that commitment, we take measures to verify that individuals are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested Sprint has reviewed Mr [redacted] ’s complaint Based on our investigation with our Fraud Management group, we determined that our internal process for authenticating the account was not followed As such, on July 17, 2017, our Fraud Management group cancelled the fraudulent line of service and applied the appropriate adjustments to his account to negate the fraudulent chargesWe spoke with Mr [redacted] on August 10, 2017, and relayed the aforementioned informationDuring our discussion, Mr [redacted] confirmed his understanding with the information as it was relayed to him We regret any inconvenience Mr [redacted] may have experiencedIf I may be of further assistance, Mr [redacted] may reach me directly by calling the Executive & Regulatory Services department toll-free at ###-###-####, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William S William SExecutive & Regulatory Services

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’ inquiry, she acknowledged a previous account she had with us that was closed with an outstanding balance due but advised that she settled that debt with the collections agency assigned to that matterHowever, Ms [redacted] recently became aware that, despite that settlement our records include the unpaid outstanding balance due for the account and require payment of that amount before she can establish new services with us Ms [redacted] requested that we credit that remaining account balance and allow her to establish new Sprint services We regret the circumstances that led to Ms [redacted] ’ need to terminate her previous services with us without satisfying her account balance due in full, as well as any misunderstanding that may have occurred regarding the status of her closed Sprint account after her noted collections agency settlement on February 25, Although Ms [redacted] satisfied a portion of the outstanding balance due reflected on her closed Sprint account with the collections agency in order to prevent further collection activity, the remaining balance of $remains due in our records and must be satisfied in order for us to allow her to activate new services with us During our June 14, 2017, conversation with Ms [redacted] , we explained the information outlined above We also informed Ms [redacted] that, if she satisfies that balance due and opts to pursue new service activation, she will need to have a new credit evaluation performed and may be subject to additional deposit(s) Ms [redacted] indicated her understanding of that information We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday Wednesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, my phone is damaged is it okay? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: First, the two lines are the part of the one agreement where one line ( [redacted] ) was upgraded last yearI was told by sales person who upgraded that line last year that I will receive the same promotion this year for other two lines because they a part of the main lineSecond, It is not my responsibility to read Sprint's website to check for the changesIt is Sprint responsibility to notify their customers of any changesMow, I don't want to have any service with the SprintAnd because Sprint breached the contract I do not want to pay any termination fee Regards, Irina S [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I have explained in previous communication including my original complaint as well as supporting document, I was treated unfairly, provided misleading information that I relied upon in order to decide to switch from my prior carrier, was given conflicting and information by numerous Sprint representatives from Customer Service to the Stores to the chat roomFurther, I was lied to numerous times being promised something and it not being followed through on (e.gsomething as simple as a promise to call me to a bigger promise that I would be reimbursement large sums of money)Sprint also failed to respond to my latest rebuttal pertaining to my question "why would I request a business account?" and Why didn't the store follow protocol for that process? It seems like they conveniently ignored that one.? Regards, [redacted]

January 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiryWe appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received, Ms [redacted] stated that on September 17, 2015, she visited one of our Sprint retail locations to upgrade her deviceShe stated that she lost all of her contactsShe stated that she was provided incorrect information regarding a promotionIn addition, she stated she experienced issues with the internet on her new device and trouble with making and receiving callsShe also stated that she received an employee discount that was removed and even after re-verifying her employment, the discount was not added back to her accountShe stated that she made multiple attempts to get the issues resolved by the store and with Customer Care and her attempts were unsuccessfulShe is requesting that she receive credit for her employee discount for November and December In addition, she is requesting the $gift card or a credit to be applied to her account for $ In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Although we were unable to validate the promotion that Ms [redacted] is stating she was advised of at the time of her upgrade, in an effort to bring about an amicable resolution we offered and she accepted a one-time courtesy credit of $to her account to match the promotion she stated she was offeredShe accepted and a credit was applied to her account Additionally, as stated in our Terms and Conditions of Services, your device may contain sensitive or personal information (for example, pictures, videos, passwords, or stored credit card numbers)Sprint is not responsible for any information on your device, including sensitive or personal informationIf possible, you should remove or otherwise safeguard any sensitive or personal information when your device is out of your possession or control, for example when you relinquish, exchange, return, or recycle your deviceBy submitting your device to us, you agree that our employees, contractors, or vendors may access all of the information on your deviceIf you exchange, return, or recycle your device through us, we typically attempt to erase all data on your Device, but you must remove all data from your device before you provide it to us We regret that Ms [redacted] ’s experience with service in her local calling area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersWith respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameEstimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceOur records reflect that the towers in Ms [redacted] ’s local service area are functioning within operating perimeters Further, in order to receive a Sprint Discount Program discount, upon activating new Sprint services, customers must provide proof of eligibility within days, be on a qualifying rate plan and must continue to revalidate that they remain eligible for this discountStarting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validationOnce eligibility is validated, customers are not prompted to validate eligibility again for at least monthsTo complete the validation request customers may visit www.sprint.com/verifyShould Ms [redacted] not complete the validation process, she will not receive the discount We spoke to Ms [redacted] on January 5, 2016, and provided her with the above-referenced informationWe confirmed that her discount has been added to her account and should reflect within 1-billing cyclesAs a gesture of goodwill, a credit in the amount of $was applied to her account, which is equal to the 23% employee discount for November through January We appreciate Ms [redacted] ’s feedback regarding her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and will utilize her input to improve our training and processes We regret any inconvenience these matters may have causedIf we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

November 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that she was told that her balance was $when she called in to cancel her lineShe later received a bill for $96, she called in and was offered a credit of $20, but it was never appliedMsMoorhead has canceled her Sprint service and requests that she receive the $credit that was promised We spoke with Ms [redacted] on October 31, We reviewed her account and confirmed that Ms [redacted] has received the $credit that she was promisedHer account balance is $Ms [redacted] confirmed that these actions have resolved her inquiry We regret any inconvenience that Ms [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst Tell us why here

December 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , Becky A [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MsBecky A*** We appreciate your assistance in bringing her concerns to our attention According to the information provided, MsA [redacted] is disputing the data overage charges assessed to her account She states that she did not receive the auto text message notification that is apart of her service plan to let her know she was close to her data allotment She states as a result of this her account was assessed an additional $in data overage charges As a result, MsA [redacted] requests that she receive an account credit to offset the disputed charges Please be advised that we spoke with MsA [redacted] regarding her account billing concerns During our discussion, we advised MsA [redacted] that she did not receive data usage notification, because her account was not updated with the additional security notification method for Short Messaging Service (SMS) text To address this matter, we updated MsA***’s phone line ending in as the secondary method for account usage notification Although we found no billing error, as a gesture of goodwill, we applied credits totaling $for the data overage reflected on her November and December billing statementsMsA [redacted] accepted our resolution and did not have any further concerns Sprint regrets any inconvenience that this matter has caused MsA*** If I can be of further assistance, MsA [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 3, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the delay in receiving a refund after funds were debited from his financial institution by SprintMr***’s requested that Sprint review this matter and process a refund to him accordingly Sprint has reviewed Mr [redacted] ’s complaintAccording to our records on April 1, 2017, we processed an authorization of $to his financial institutionHowever, Sprint did not settle the funds and did not remove the funds from Mr [redacted] ’s accountIn addition, we confirmed that the funds maybe on hold by his financial institutionHowever, on May 1, 2017, we approved and processed $1,credit card refund for Mr [redacted] , that would be applied to his credit card within business daysThe credit card refund is reflected on Mr [redacted] ’s May 6, billing statement We spoke to Mr [redacted] on May 9, and relayed the above information and resolution to him Mr [redacted] expressed his satisfaction with the resolution providedWe regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my check yesterday Regards, [redacted] ***

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention Mr***’s filing expresses network usage concerns with his account He is dissatisfied with service levels at his office addressHe has requested that Sprint review and address his concerns As stated in our Terms of Services, our coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditions There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or that otherwise impact the quality of service Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, you may experience difficulty making or receiving calls when indoors With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the sameTo enhance the data coverage, we have recommended that Mr [redacted] install a Magic Box at his work location As a result, in an attempt to improve his indoor coverage, we ordered him a Magic Box We regret that Mr***’s experience with service in his office is falling short of his expectations We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverage Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff empowered to make changes in this area We regret any inconvenience this matter may have caused Mr***If I may be of further assistance regarding this matter, Mr [redacted] can reach me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Sunday through Thursday, between 7:a.mand 3:p.m., Central Time Sincerely, Lavonte CExecutive Services Associate Analyst VC/jc