Sprint Corporation

June 1, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her discontent with the level of customer service experienced while attempting to establish a payment arrangement for her past due account balance Ms [redacted] has requested payment arrangements and assistance with her monthly service plan As stated in our Terms and Conditions of Services, payments are due by the due date reflected on the monthly invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date, and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored We spoke with Ms [redacted] on May 19, 2017, to discuss this matter in detail During our conversation, Ms [redacted] informed our office that she obtain a payment arrangement with our Finance department, and her due date was extended to May 30, A review of Ms [redacted] ’s monthly service plan reflects that she has a legacy service plan We believe that her monthly service plan is cost effective for Ms [redacted] However, she may consider our Prepaid services as an option to her concern with her monthly service plan and the charges thereof We regret any frustration this matter may have caused and if we can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The matter has not been resolved I returned equipment but with a hitch and am still awaiting confirmation of receipt and also a new shipping box for the equipment that would not fit in to the envelope they sent out Meanwhile, the codes they sent me to regain access to my account after the fraud did not work and I keep accumulating charges from Sprint even though, as acknowledged in MrTobias' note, my account is closed or cancelled.....Very frustrating situation Regards, [redacted]

October 6, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he signed up online for Sprint’s Free Unlimited For A Year promotion and subsequently purchased a SIM from the local Sprint store to activate his device Mr [redacted] advised that the store ported in his number and did not set his account up with the promotional offer As a result, Mr [redacted] is requesting that the free unlimited service plan be added to his accountWe regret any possible misunderstanding that may have occurred regarding Sprint’s Free Unlimited promotional offer As outlined in the terms of the offer, to which Mr [redacted] included the web link in his complaint, you must sign up for service online or by calling the specialized toll-free number associated with the offer The retail store is not able to set up this promotional offer on a new account Mr [redacted] stated he wasn’t able to obtain a SIM card through the specialized number; therefore, he visited a local Sprint store to complete the purchase Due to these extenuating circumstances, we added the promotional offer to Mr***’s account effective October 24, As a result, he will receive free service for one year or until October 31, Mr [redacted] will be responsible for any associated taxes, fees and surcharges and must maintain Auto-Pay on his account; otherwise, he will be charged $per month for the unlimited planWe thank Mr [redacted] for switching to SprintIf he has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central TimeSincerely, April [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSo I did went to the store as suggested on the 16th of november and they told me that they messed up and put a wrong addressSo now they told me to wait for the check again for my refundSo hopefully it will comeAs for now, I did not received the rest of my refundI'm still waiting for it to come Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11415225, and find that this resolution is satisfactory to me Regards, [redacted]

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] stated she is disputing her account balance, stating that she was advised of an unpaid balance from July 2016; however, she believes she should have a zero balance She also expressed her dissatisfaction with the lack of offers for existing customers As a result, Ms [redacted] requested that bill credits be applied to her account We regret the circumstances that led to Ms [redacted] ’s filing Our records reflect Ms [redacted] ’s account has been in an ongoing delinquent status; however, we were unable to identify an unpaid balance from July As of June 27, 2017, Ms [redacted] ’s account records reflect a past due balance of $117.92, originally due June 4, 2017, and the current balance of $109.99, with a due date of July 4, We spoke with Ms [redacted] on June 6, 2017, and explained our aforementioned findings Ms [redacted] stated that she still believed that her account balance included unpaid charges from July She also reiterated her dissatisfaction with the lack of offers available for existing customers A further review of our records found that Ms [redacted] ’s account was targeted for our Unlimited Freedom Promo offer, which included unlimited talk, text and data, and GB of Mobile Hotspot data at the rate of $per month for lines through June 30, 2018, contingent upon Auto Pay enrollment Ms [redacted] accepted the aforementioned offer and expressed her understanding of the outlined plan details In an effort to further address Ms [redacted] ’s billing dispute and balance concerns, we offered to partner with her to review her billed balances and received payments in detail to ensure no errors had occurred Ms [redacted] stated that she did not have her bill available at that time to review personally during our call and requested a follow up call We attempted to contact Ms [redacted] on June 12, 15, and 27, 2107, but unfortunately, we were unable to reconnect with her Based on the information outlined above, we were unable confirm a Sprint billing error and believe this matter has been fully addressed However, should Ms [redacted] have any questions, or if she would like to review past payments and charges with us, I may be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

July 6, Revdex.comWard Parkway, Suite 200Kansas City, MO Re: Revdex.com Case [redacted] *** Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Ms [redacted] states that she is unable to receive calls from her fiancé, who is a T-Mobile customer As a result, she is requesting that Sprint fix the problem We have spoken with Ms [redacted] on several occasions, and apologized for any inconvenience she may be experiencing as a result of this issue We advised her that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers Further, we are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speeds Our technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impactBased upon our initial review of Ms***’ local calling area, our network appears to be operating within parameters and there are no network outages or impairments that would appear to be impacting the service However, in an effort to better pinpoint her experience, her concerns were escalated to our technical support team who is working directly with Ms [redacted] to troubleshoot and isolate any issues that may be impacting her service Ms***’ account will remain in an “escalated status” with our office until our technical support team has completed its investigation We will follow up with Ms [redacted] to ensure that a final resolution has been achieved no later than July 11, If Ms [redacted] has questions regarding this issue prior to our scheduled follow up, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time.Sincerely, Sean ***Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am thus accepting that I will not owe anything to Sprint and any collections company that says otherwise is in error regarding this Sprint debtI hope this truly resolves any issues completely and I am absolved of any debt in this matterand I am absolved of Regards, [redacted]

November 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: [redacted] Revdex.com File # [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] This complaint was served to Sprint on November 1, We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the two-year Lease Agreement for his device associated with phone number ending in *** According to Mr [redacted] , he did agree to a two-year Lease Agreement However, he further stated that he was advised that after remitting twelve lease payments on or before the due date reflected on the billing invoice, he would be eligible for a device upgradeMr [redacted] requested that Sprint review this matter, and allow him the ability to upgrade his device Sprint has reviewed Mr [redacted] ’s complaint We spoke with Mr [redacted] on November 9, During that call, we advised him that his two-year Lease Agreement on his Samsung Galaxy SEdge device does not qualify for a one year upgrade, per the terms of his signed Lease Agreement However, in an effort to resolve this matter, Sprint has agreed to reset Mr [redacted] ’s upgrade eligibility Mr [redacted] is now eligible to upgrade his device associated with phone number ending in [redacted] via Sprint’s Lease or Monthly Installment programs Mr [redacted] expressed his satisfaction with the resolution We apologize for any inconvenience that this matter may have caused Mr [redacted] If Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

Tell us why here...June 15, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on May 31, We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expressed his dissatisfaction with the inability to utilize his services while traveling internationally in CanadaMr [redacted] stated he contacted our Customer Care group regarding the coverage in Canada, and he was offered a credit of $75, which he declinedMr [redacted] requested that Sprint allow him to upgrade his Gran Prim devices to Samsung Galaxy Sor Sdevices According to our records, on May 26, 2017, Mr [redacted] contacted our Customer Care group regarding international travel to CanadaAt the time, our Customer Care group confirmed international services were added to phone lines ending in [redacted] and [redacted] and provided details regarding international chargesIn addition, our Customer Care group offered to give Mr [redacted] a call back to confirm his devices had access to international services; however, he declined the offerOn May 27, 2017, Mr [redacted] contacted our Customer Care group regarding the inability to utilize services on phone lines ending in [redacted] and [redacted] while traveling internationallyAt that time, our Customer Care group applied a credit of $to his account for the inconvenience and service issues We contacted Mr [redacted] on June 7, 2017, and declined his request to upgrade the devices associated with phone lines ending in [redacted] and [redacted] at no costIn addition, we offered Mr [redacted] a one-time courtesy credit of $Mr [redacted] accepted the offer We apologize for any inconvenience this matter may have caused Mr***If Mr [redacted] has any questions concerning the issue discussed herein, he can contact me by calling the Executive & Regulatory Services Department toll-free ###-###-#### ext***I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive and Regulatory Analyst

February 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] states that he experienced a decline in Sprint network performance at his home addressAs a result, he cancelled his account, returned the equipment, and is requesting that Sprint credit his account for the Early Termination Fees and cease all collection efforts In discussing these matters with Mr [redacted] on February 24, 2016, we thanked him for providing us with the details of his experienceWe confirmed that Mr [redacted] activated his account on September 2013, and cancelled on November 7, 2013, outside Sprint’s Satisfaction Guarantee timeframeHowever, because of the network concerns he experienced, he was offer the option to return the devices on his account and in exchange Sprint would apply a credit to offset the Early Termination Fees assessedWe have confirmed receipt of his returned devices As such, credits have been applied to offset the disputed balanceAs a result, his account has been finalized with a zero balance Additionally, we have contacted the outside collection agency and advised them to cease further collection efforts on this accountIn addition, they will request that the credit bureaus remove any negative reporting from his credit record regarding this issuePlease allow up to days for completion of this process We appreciate Mr [redacted] for taking the time to provide us with the details of his experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Sean J Executive Analyst

Complaint: [redacted] I am rejecting this response because: My service has been suspended, and that is not what were agreed upon Regards, [redacted]

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed the final balance reflected on her cancelled Sprint accountMs [redacted] requested that the charges be removed from her account as she cancelled her service with Sprint within the 30-day satisfaction guarantee We regret any frustration that Ms [redacted] may have experienced regarding the final balance reflected on her cancelled Sprint accountWe attempted to contact Ms [redacted] via the e-mail provided, [redacted] , on August and Although we have not had the opportunity to speak with Ms [redacted] directly, our initial research of Ms [redacted] ’ dispute reflects that she established service on May 7, On May 17, the device was returned with no usage To demonstrate our commitment to excellence we adjusted the $final balance We regret any inconvenience this matter may have caused If we can be of further assistance with this issue, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 7:30a.mand 3:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

March 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 2, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer experience while attempting to address his promotion concernsMr [redacted] expressed his dissatisfaction with the inability to receive Reward Cards via Sprint’s Referral Rewards Program, after he referred a consumer and they established services with SprintMr [redacted] stated that his referee switched to sprint on January 20, and submitted her referral on February 5, 2017; however, he received notification that the referee waited to long to submit his referral and thus he would not qualify for any promotional rewardsMr [redacted] requested that Sprint review this matter, and provide him with a referral reward in the amount of $ Sprint has reviewed Mr [redacted] ’s complaintWe regret any possible misunderstanding that may have occurred related to the terms of Sprint’s Referral Rewards ProgramAs stated in the Terms and Conditions of Sprint’s Referral Rewards Program if a referee became a Sprint customer prior to unlocking their referral offer, they will not be able to claim that they were referred by you, and you will not receive a reward for the referralIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on March 13, to discuss his concern in detail and relayed the aforementioned information to himDuring our conversation, we advised that participants in Sprint’s Referral Rewards Program must meet certain qualifying criteria and based on our review of Mr [redacted] ’s complaint and our records his account would not qualify for any reward for the referralWhile Sprint sustains no further credit is due, in order to showcase our commitment to world class customer service; Sprint agreed to offer a one time courtesy adjustment of $to Mr [redacted] ’s account to offset a portion of the account in order to provide an amicable resolution and closure for this matterMr [redacted] accepted our offer and confirmed his understanding of the aforementioned information as it was relayed to him We appreciate Mr [redacted] ’s taking time to provide details of his experience with Sprint’s Retail teamWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] H Executive Services Analyst

January 26, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Mr*** [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] indicated that he purchased two new Sprint Smartphone devices with the understanding that he was to receive $device credit for eachBecause he has not yet received those discounts, he requested that we provide $reimbursement to him via account credit, prepaid cash card, or a refund to the credit card used for his equipment purchase We regret any possible delay in providing Mr [redacted] ’s referenced promotional equipment rebatesOur records reflect that he purchased a Samsung Galaxy Note and a HTC MOne on January 11, 2016, and that both qualify for a promotional $device credit due to his obtaining the devices with our Easy Pay financing agreementPursuant to the terms of that promotion, the device credits, which are satisfied by an account credit which can take 2-billing cycles to process after days of being active with Sprint During our conversation with Mr [redacted] on January 22, 2016, we explained the details outlined aboveWe also advised him that our records reflect that his issue appears to have been resolved by representatives of our Customer Care department on January 19, 2016, when we applied a $credit to his account for the device rebate amountsWe are pleased that MrAckerman verified that his concerns were resolved to his satisfaction We regret any inconvenience this matter may have causedIf we can be of any further assistance with this concern, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] described unfavorable customer experiences during her attempts to address multiple billing and network service issues, including the recent interruption of her services due to a past-due balanceShe requested that we allow her to cancel her services without any termination fees We regret the circumstances that have led Ms [redacted] ton consider the cancellation of her Sprint services, as well as any misunderstanding that may have occurred regarding her account balance and related service interruption However, as outlined in our Terms and Conditions of Services, which can be reviewed on our website at www.sprint.com, payment is due by the due date posted on customers’ invoices We realize that situations may arise that prevent customers from remitting payment by the posted due date, and Sprint can assist with payment arrangements if available However, not all payment arrangement requests can be honored, and our acceptance of an arrangement may not guarantee that services will not be interrupted Our records reflect that we have worked with Ms [redacted] on multiple occasions in an effort to bring her account balance current and to prevent suspension of her services for non-payment However, we confirmed that her services were interrupted for non-payment on as a result of her not satisfying her past-due account balance in a timely manner In addition, we previously explained to her that, as outlined in our Terms and Conditions of Services, we may withdraw or change services or place limits or conditions on the use of our services at any time based on usage history During our June 16, 2017, conversation with Ms [redacted] , we explained the information outlined above We also confirmed that her account balance is now current We also reminded her that she accepted a 18-month equipment lease agreement for her current device on November 5, 2016, and that, as a result, termination of her services prior to the satisfaction of that agreement would result in additional charges, pursuant to the terms of that agreement As such, we respectfully declined her request We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

September 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our office We appreciate your assistance in bringing our customers’ concerns to our attention We spoke with Mr [redacted] on September 6, We are confident his coverage issue has been addressed and resolved In the inquiry, Mr [redacted] indicated he is experiencing coverage and connectivity issues He has contacted our customer service department about the issue and has been advised we are updating the network in his area He stated he relies on due to his low signal strength As a result, he is requesting we review this matter We have been working with Mr [redacted] from August 18, 2016, to September 7, 2016, regarding the aforementioned matters We checked the coverage at Mr [redacted] ’s home address Our records reflect that he lives in a “best” area for voice and data coverage However, we submitted a ticket to have his coverage concern reviewed further We regret that the coverage in Mr [redacted] ’s area is falling short of his expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Mr [redacted] ’s home address was operating within parameters during the time he stated that he experienced poor service To reach an amicable resolution, Mr [redacted] opted to cancel his service and return his recently purchased device We ordered Mr [redacted] a prepaid envelope to facilitate the return of his device We will credit his accelerated equipment charge upon receipt of his like new device in our warehouse We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If we can be of further assistance, he can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

January 22, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***We appreciate your assistance in bringing our customers’ account concerns to our attention In the information provided, Ms [redacted] disputed the outstanding balance reflected on her cancelled account, citing that she was advised in December 2015, the amount required to close accountMs [redacted] requested assistance from your office regarding this matter Our records reflect that an account was established for Ms [redacted] on February 6, 2015, for two phone lines under 24-month lease agreementsOur records reflect that on December 26, 2015, we received an electronic request to release phone numbers xxx-xxx- [redacted] and [redacted] to another service providerAt the time of the cancellation, the lease agreements had not been satisfied, and equipment acceleration and cancellation fees totaling $1,were assessedOur records reflect that Ms [redacted] made a payment on December 26, 2015, in the amount of $1,as she indicated was advised would be her total balance dueHowever, $remained outstanding for services rendered through December 26, On January 14, 2016, our records reflect that a $credit was applied to the account During our discussion with Ms [redacted] on January 21, 2016, we explained the information outlined aboveIn an effort to resolve this matter, we agreed to credit the outstanding $balance on her closed accountMs [redacted] expressed her satisfaction with our resolution We appreciate Ms [redacted] taking the time to provide us with details of her experience with our Retail and Customer Service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, as well as the circumstances that led Ms***’s decision to cancel her service with usIf Ms [redacted] has any questions regarding this concern, she can contact me by calling our Executive Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she states that she receives inadequate service on her device while on the Sprint networkShe also states that she did not receive her prepaid cards as promised per the Contract Buyout (CBO) promotionFurthermore, she states that she never received a return kit for a phone that she states was locked with a passcode she did not knowLastly, she states she was billed for an iPhone 128GB device, and there was an iPhone 32GB device on the lineMs [redacted] is requesting that she receive credit for the phone that she was awaiting a return kit for, credit for difference in the cost of the iPhone 128GB device and the iPhone 128GB device, and removal of the complete balance for equipment installments We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter We further regret if the coverage in Ms [redacted] ’s home area did not meet her satisfaction, and that this matter has contributed to her decision to cancel her service Unfortunately, our office did not have the opportunity to investigate any coverage issues Ms [redacted] may have experienced as her services were canceled upon receipt of this inquiry We spoke with Ms [redacted] on May and 22, 2017, and discussed her concern in detail Because she canceled her service prior to the satisfaction dates of her Lease Agreements, applicable Lease Cancellation and Device Purchase charges were applied to her account However, Sprint will adjust the Device Purchase charges upon receipt of the associated devices Ms [redacted] informed our office that she gave her Sprint devices to her new provider in exchange for new devices Therefore, we are unable to waive the Device Purchase charges However, we applied an $credit to her account to offset the difference between the lease charges for the 128GB and 32GB devices In response to the Contract Buyout (CBO) promotion, our office confirmed that Visa prepaid cards have been issued for lines ending in ***, ***, and [redacted] totaling $1,The cards should have been received on at the address on file between May 9, 2017, and May 12, We were unable to speak with Ms [redacted] regarding the device that she states was locked with a passcode that she did not know We ask that she return our call so that we may gather more details and address that concern We regret any frustration this matter may have caused If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst //LP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I believe I am a reasonable person and I understand no cellular provide can guarantee seamless serviceMy complaint is that Sprint knowingly neglected to notify customers potentially effected by outages created by circumstances within its controlMy issues of sporadic coverage are not isolated to within a concrete building or inside a facilityWhat is the cause for my lack of service while outside, in a car? Macon, Ga has over 150,people I'm sure I can locate at least other current customers who were also affected by their outages I ask Sprint to address their customer service representative own admission that they have record of towers that are "down" or "out of service" which affected my serviceSprint customer service prorated my bill once I believe Sprint owes me for many more timesThe bottom line is that Sprint has charged me for a service during times they did not/could not provide serviceIm asking Sprint to act ethically and reimburse me Regards, [redacted]