Sprint Corporation

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX2267, Bernette A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsBernette A*** We appreciate you bringing our customers’ concerns to our attention According to the information provided, MsA [redacted] stated that she recently canceled a line of service on her account MsA [redacted] stated that since she canceled that line, her monthly charges have increased MsA [redacted] requested a breakdown of her monthly charges We attempted to contact MsA [redacted] at her phone line ending in on September 14, 19, and 25, Regrettably, we have been unsuccessful in our contact attempts However, we reviewed MsA***’s account records and found that her account is consistently past due In accordance with MsA***’s request, we have attached a chart detailing her carryover balances, current charges, payments, adjustments, late fees, and ending balances from April to September If MsA [redacted] would like to discuss this matter further, or if I may be of further assistance with this matter she can reach me by calling the Executive & Regulatory Services department toll-free at 1-855-848- I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst Attachment September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX2267, Bernette A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsBernette A***We appreciate you bringing our customers’ concerns to our attention According to the information provided, MsA [redacted] stated that she recently canceled a line of service on her accountMsA [redacted] stated that since she canceled that line, her monthly charges have increasedMsA [redacted] requested a breakdown of her monthly charges We attempted to contact MsA [redacted] at her phone line ending in on September 14, 19, and 25, Regrettably, we have been unsuccessful in our contact attemptsHowever, we reviewed MsA***’s account records and found that her account is consistently past dueIn accordance with MsA***’s request, we have attached a chart detailing her carryover balances, current charges, payments, adjustments, late fees, and ending balances from April to September If MsA [redacted] would like to discuss this matter further, or if I may be of further assistance with this matter she can reach me by calling the Executive & Regulatory Services department toll-free at 1-855-848-I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst Attachment Invoice Date Carry-over Balance Current Charges plus Tax Less Payments Account Adjustments [redacted] Late Fee Ending Balance April $$$$ May $$($389.72) $ June $$$$ July $$($374.07) $$ August $$($199.58) (cents) $$ September $$($70.67) $$ *See Adjustment Chart for Details Adjustment Chart Adjustment Amount Date Added Adjustment Type $Just 25, Device Purchase Charge COS-L- (cents) August 2, Lease Adjustment Invoice Date Phone Monthly Charges April 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection cents International Long Distance $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges May 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges June 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges July 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-($Total Equipment Protection) $Spending Limit Program Charge $Taxes and Surcharges August 347-664-$Unlimited Freedom ($Prorated Family Unlimited Talk, Text, Data) $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges September 347-664-$Unlimited Freedom $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges Invoice Date Carry-over Balance Current Charges plus Tax Less Payments Account Adjustments [redacted] Late Fee Ending Balance April $$$$May $$($389.72) $June $$$$July $$($374.07) $$August $$($199.58) (cents) $$September $$($70.67) $$*See Adjustment Chart for Details Adjustment Chart Adjustment Amount Date Added Adjustment Type $Just 25, Device Purchase Charge COS-L- (cents) August 2, Lease Adjustment Invoice Date Phone Monthly Charges April 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection cents International Long Distance $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges May 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges June 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges July 347-664-$Family Unlimited Talk, Text, Data $Total Equipment Protection $Equipment Lease COS-L- 347-344-($Total Equipment Protection) $Spending Limit Program Charge $Taxes and Surcharges August 347-664-$Unlimited Freedom ($Prorated Family Unlimited Talk, Text, Data) $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges September 347-664-$Unlimited Freedom $Total Equipment Protection $Equipment Lease COS-L- $Spending Limit Program Charge $Taxes and Surcharges

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File Sprint Account xxxx4018, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she has been billed monthly service charges after she cancelled her services for a phone line that was reinstated without her authorizationAs a result, she requested to cancel her account and to have the charges removed During our conversation with Ms [redacted] on August 3, 2017, we explained that our records do not reflect that a request was received to cancel phone number ending in on her account Our records reflect that her services were suspended for non-payment on April 16, Our records further reflect that in May 2017, a payment was received to satisfy the past due balance owed on her account, and her account was reinstated at that time Ms [redacted] was billed for services from May billing, one month in advance and a $reconnection fee as stated in our Terms and Conditions of Services Although we sustain that the charges are valid, in an effort to bring about an amicable resolution to this matter, we cancelled phone number ending in effective immediately Additionally, we provided credits totaling $to offset the charges on her June and July billing statements As a result, the account is closed and reflects a zero balanceMs [redacted] confirmed that her issue is resolved We regret the circumstances that led to Ms [redacted] ’s decision to cancel her services If I can be of further assistance with this matter, Ms [redacted] can contact me the calling the Executive & Regulatory Services department toll-free at 1-855-848-extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 12, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] [redacted] submitted on March 29, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with his attempts to address his equipment return billing concernsMr [redacted] stated that prior to cancelling his account; he visited a Sprint Retail Store location and was advised that he would not incur cancellation feesMr [redacted] further stated that the Sprint Retail Store location advised him that he could return the equipment at their locationHowever, upon cancelling his account, Mr [redacted] stated that his account was assessed cancellation feesTherefore, Mr [redacted] requested that Sprint review these matters, and apply an adjustment to his account to offset the Lease Device Purchase Price and Lease Cancellation Fee charges Sprint has reviewed Mr [redacted] ’s complaintOur records reflect that on December 9, 2016, Mr [redacted] cancelled four leased devices associated with phone numbers ending in ***, ***, [redacted] and ***Please be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Since Mr [redacted] cancelled phone numbers ending in ***, ***, [redacted] and [redacted] prior to fulfilling their respective Lease Agreements, our records reflect that on December 6, 2016, Mr [redacted] ’s account was assessed Lease Device Purchase Price Amount charges totaling $and the remaining Lease cancellation charges totaling $383.14, as reflected on his January billing statementOur records further indicate on March 10, 2017, Mr [redacted] visited a Sprint Retail Store location and returned his four, iPhone devices We spoke with Mr [redacted] on April 11, 2017, and we relayed the aforementioned information to himAdditionally, we advised him to allow 1-billing cycles for Sprint to fully process his equipment returnsAlso, Sprint has halted all additional collections efforts during the processing of his equipment returnsMr [redacted] has expressed his satisfaction regarding the resolution of his account concerns We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s account concernsPlease be assured that we take every inquiry seriously and that we appreciate Mr [redacted] ’s feedback We regret any inconvenience we may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

May 26, To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the delay in the cancellation of his Sprint Lease, citing that he returned the leased equipment before completing his account activation He also advised that, as a result of his Sprint Lease remaining active without an active line of service, his account was assessed equipment charges that should have been credited Mr [redacted] requested that we credit the incorrect billing from his account and remove any negative information related to this matter that may be reflected on his credit report We regret any possible misunderstanding that may have occurred regarding the terms of Sprint’s Early Termination Fee Buyout promotion; which resulted in Mr***’ request to cancel his Sprint account Our records reflect that Mr [redacted] returned the leased device to one of our retail locations on March 3, 2015, which is within Sprint’s day Satisfaction Guarantee; however, the Sprint Lease inadvertently remained activeDuring our conversation with Mr [redacted] on May 24, 2016, we provided credits totaling $to his account to offset the final equipment lease charges included on his November invoice We then assured Mr [redacted] that his Sprint account is closed and reflects a final $balanceIn addition, we have contacted the third-party collections agency assigned to this matter and requested that further collection efforts on his account be discontinued Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue Mr [redacted] should please allow up to days for completion of this processWe are pleased that we were able to resolve Mr***’ reported concerns to his satisfaction If we can be of further assistance with this matter, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on May 1, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr**’s concern According to the information provided, Mr [redacted] expressed his dissatisfaction with the billing name on his account being incorrect In addition, Mr [redacted] stated that he encountered an unfavorable customer service experience while attempting to address and resolve his account concern Mr [redacted] requested that Sprint correct the name associated with his Sprint account Sprint has reviewed Mr**’s complaint Our records indicate that Mr**’s billing name was changed on April 17, 2017, at a local Sprint Retail Store location To update a billing name or correct a spelling on a Sprint account a customer must follow instructions and make changes via our website, www.sprint.com/billingnamechange, or visit a local Sprint Retail Store location with proper identification to complete this process We spoke with Mr [redacted] on M [redacted] 2, 2017, and rel**ed the above information to him We informed Mr [redacted] to complete the billing name change on his Sprint account, he would need to visit our website, www.sprint.com/billingnamechange or a local Sprint Retail Store location with proper identification Mr [redacted] agreed to visit a local Sprint Retail Store location to complete his request Furthermore, Mr [redacted] contacted us on May 2, 2017, to advise that he visited a local Sprint Retail Store location and was assisted with completing the billing name change Lastly, we explained to Mr [redacted] that we appreciated him taking the time to provide details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr**’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review This experience is not indicative of the level of service we expect from our employees Mr [redacted] expressed his satisfaction with the resolution provided to him We regret any inconvenience Mr [redacted] m [redacted] have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

September 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that that he recently upgraded his device, and was advised by the store representative that he would receive a $account credit which would offset the cost of accessories that were purchased on an installment agreementMr [redacted] advised that the credit is not reflected on his invoice As a result, he is requesting a resolution to this issue In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We communicated with Mr [redacted] via e-mail, his preferred method of communication on September 5, 2017, and provided him with the above-referenced information In an effort to reach an amicable resolution, we offered and Mr [redacted] accepted an account credit of $to offset the cost of the installment billing agreement for the accessories He stated that he considers the issue resolved to his satisfaction We appreciate Ms [redacted] for taking the time to provide us with the details of his experience with our Retail Store and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and have forwarded his concerns to our appropriate managerial staff for review We regret any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, I can be contacted by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

March 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , Douglas F [redacted] Sprint Account # [redacted] Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal of Douglas F [redacted] We appreciate your assistance in bringing our customers’ supplemental concerns to our attention According to the information provided, MrF [redacted] expressed his dissatisfaction with our response to his prior inquiry regarding our iPhone on Us promotion In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our prior response, we regret any delay or miscommunication regarding our promotion, however, we determined that his device was purchased outside the promotion date As a gesture of goodwill, we offered a one time credit of $to be applied to his account to offset the monthly recurring charges for three months At that time, MrF [redacted] accepted our resolution We appreciate MrF [redacted] taking the time to provide us with the details of his experience with our department and our retail representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes We regret any inconvenience that MrF [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, MrF [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at [redacted] , ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 31, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she recently received a collection notice from a third-party collection agency attempting to collect a debt on behalf of Sprint She stated that the debt is related to a device fee, for a device she returned to the retail store As a result, she is requesting that we cease all further collection activity, credit the balance on her account and remove any negative remarks from her credit report Ms [redacted] requested clarification regarding the installment agreement accelerated charges for her iPhone 5c reflected on her invoice dated July 21, Our records reflect that on March 18, 2014, Ms [redacted] purchased an iPhone 5c and agreed to 24-month installment payments of $ Upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges, installment billing payments, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Installment Billing Agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her accountDuring our conversation with Ms [redacted] on May 26, 2017, we advised her that our records reflect that on July 13, 2015, she ported her numbers to a new carrier and her account was cancelled and automatically billed the installment billing accelerated charge of $ Further, she had a previous balance of $for services rendered We advised Ms [redacted] that this balance was not paid and as a result was sent to a third-party collection agency due to nonpayment We advised her that we respectfully decline her request to credit the balance as it represents valid charges For negotiation of the remaining account balance due we request that Ms [redacted] contact the third-party collections agency, Source Recovery Management They can be reached at ###-###-####We appreciate Ms [redacted] ’s taking the time to provide us with her feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this matter may have caused If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he did not receive his prepaid cards for the cancellation fees that he incurred after he ported his telephone numbers to SprintHe expressed dissatisfaction that he received an invoice from his previous wireless provider, which reflected an outstanding balance for the cancellation fees that he incurredHe requested that we return the devices that he turned in to us or process prepaid cards for those fees We regret any misunderstanding that may have occurred regarding Mr***’s Sprint billing and any delay in resolving the referenced matterHowever, due to the nature of Mr***’s complaint, we would need to speak with him directlyWe attempted to contact Mr [redacted] via e-mail on several occasions to address his concernsUnfortunately, our attempts to contact him on September 15, 27, and 28, 2017, were unsuccessfulWe also sent a letter to Mr [redacted] at his mailing address of record acknowledging our receipt of his inquiry and our need to speak with him directly in order to obtain his account security information and additional details that will aid in our review We look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to haveIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

Tell us why hereFebruary 15, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] advised that he canceled his Sprint services due to unresolved service issues, leading to our assessing three Early Termination Fees (ETFs) totaling $to his account He further advised that we have subsequently referred his account to a collections agency Mr [redacted] requested that we remove this matter from collections and credit the ETFs We regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any possible misunderstanding that may have occurred related to his line of Sprint services on March 14, 2012, prior to fulfilling his the two-year term agreements he accepted in exchange for our providing equipment to him at reduced, subsidized pricing As such, we assessed ETFs totaling $to his account, pursuant to the terms of those agreements, plus monthly service charges, taxes, and applicable surcharges totaling $ Although we are unable to identify any error on the part of Sprint that would warrant the account credit he requested, our records further reflect that Mr [redacted] remitted a $payment to the outside collections agency assigned to this matter on January 30, 2017, and that, at that time, his Sprint account was settled As outlined in the terms of that settlement, we agreed to not pursue collection of the remaining balance of $unless Mr [redacted] elects to obtain services with us once again During our conversation with Mr [redacted] on February 14, 2017, we provided the information below We also advised him that, while the matter has been settled, we are unable to remove the negative reporting because the collections activity and remaining balance are valid Mr [redacted] stated that he did not settle with the collections agency but that he also has no plans of activating service with Sprint again As such, he acknowledged the information provided and had no further concerns for us We regret any inconvenience this issue may have caused Mr [redacted] , as well as the loss of his business If we can be further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he cancelled his Sprint account on March 9, 2017, and verified that he would be billed a $Early Termination Fee However, he was billed an additional $on his final invoice As a result, he requested to have the additional $charges credited As stated in our Terms of Services, which can be viewed at www.sprint.com, you agree to pay all federal, state, and local taxes, fees, and other assessments that we are required by law to collect and remit to the government on the services that we provide to you These charges may change from time to time without advance notice During our conversation with Mr [redacted] on April 27, 2017, we explained that our records reflect that when he cancelled his account on March 9, 2017, he was billed $Early Termination Fee plus $for applicable taxes and surcharges as outlined above Although we sustain that the charges are valid, in an effort to bring amount an amicable resolution to this matter we offered to provide an account concession credit in the amount of $to offset a portion of the charges reflected on his April invoice Mr [redacted] accepted our offer and confirmed that his issue is resolved We regret any inconvenience that this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll free at ###-###-#### I am available Monday through Friday, between a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

September 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] Dear Ms***: On September 2, 2016, Sprint received an inquiry submitted by your office on behalf of [redacted] *** According to the information provided, Mr [redacted] previously received a replacement device by filing a claim through Asurion Mr [redacted] recently upgraded this line and attempted to return the replacement device through the Buyback Program; however, he was denied due to an active lease on this device We appreciate your assistance in bringing Mr***’s concerns to our attention We appreciate Mr [redacted] taking the time to provide us with the details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced as a result of his device issues We contacted Mr [redacted] on September 6, 2016, to discuss his concerns in detail At that time, Mr [redacted] confirmed that his concerns were previously resolved and a credit in the amount of $was applied to his account for the return of his device through the Buyback Program Additionally, because we value Mr***’s patronage, we applied a credit in the amount of $to his account as a gesture of goodwill If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

June 8, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] - [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] - [redacted] expressed her dissatisfaction with the misinformation she received in April regarding the monthly Installment Agreement executed in November for telephone number ending *** Ms [redacted] - [redacted] stated that she was advised in April that the monthly Installment Agreement for telephone number ending [redacted] was not assessing the monthly equipment installment charge and as a result, she would not be responsible for the remaining equipment charges Ms [redacted] - [redacted] further stated that her Sprint account began receiving the monthly equipment installment charges in August Ms [redacted] - [redacted] requested Sprint to cancel the Retail Installment Agreement for telephone number [redacted] and refund all associated chargesWe appreciate Ms [redacted] - [redacted] taking time to provide details of her experience with our Customer Care and Retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize her input to improve our training and processesDuring our conversation between Ms [redacted] - [redacted] and Sprint’s Customer Care representative on June 7, 2016, we reviewed her request We regret any inconvenience the misinformation provided to her in April may have caused; however, we sustain that the Retail Installment Agreement [redacted] is valid Although we sustain that the equipment charges are valid, as a gesture of goodwill and in an effort to demonstrate world-class customer service, we have cancelled the above-mentioned Installment Agreement and applied credits totaling $to offset the remaining equipment balanceDuring our follow up conversation with Ms [redacted] - [redacted] on June 6, 2016, we confirmed the above information As a result, Ms [redacted] - [redacted] confirmed that her issues have been addressed and resolved to her satisfaction at this timeWe regret any inconvenience these issues may have caused Ms [redacted] - [redacted] but trust that we have addressed her reported concerns to her satisfaction If we can be of further assistance with these matters, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday to Friday, a.mto p.m., Central TimeSincerely, Lori K.Executive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the recent interruption of her Sprint services although she remitted payment to satisfy her past-due account balance She also described unfavorable customer experiences during her attempts to address that matter Ms [redacted] requested that we terminate her services We regret any misunderstanding that may have occurred related to Ms [redacted] ’s referenced service interruption Our records reflect that we suspended services to her Sprint account on June 9, 2017, due to non-payment of her past-due account balance Our records further reflect that we received her cash payment of $on June 2, 2017, and her check payment of the same amount on June 4, However, because we provided a $refund of one of those payments, at her request, on June 8, 2017, and subsequently received notification from Ms [redacted] ’s bank that the check payment was reversed, her account reflects a balance of $496.44, which is past-due During our discussion with Ms [redacted] on July 31, 2017, we explained the information outlined above We also explained that we reserve the right to suspend or terminate services due to late payment, exceeding an Account Spending Limit, or non-payment toward past-due balances We then invited Ms [redacted] to remit a payment to satisfy her past-due account balance in order to have her Sprint services restored However Ms [redacted] declined and reiterated her service cancellation requestWe respectfully informed Ms., [redacted] that she is free to cancel her services at any time but that, if she elects to do so prior to the satisfaction of her existing device financing agreements, she would be responsible for any associated cancellation chargesMs [redacted] indicated her understanding of the information provided We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value such feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated her attempts to resolve her service and data concerns resulted in unfavorable customer experiences Ms [redacted] requested that we fixed the problem with her service or allow her to cancel As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage We spoke with Ms [redacted] on July 20, 2017, regarding her service concernsWe regret that her experience with service in her local calling area is falling short of her expectationsWe informed Ms [redacted] that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers During our conversation with Ms [redacted] , we confirmed a known issue with one of the towers servicing her coverage area that we are working to resolve as soon as possible In an effort to mutually resolve this matter, we offered and Ms [redacted] accepted a $credit to her account, to offset a one-half of her monthly service charge for the last three months, due to any inconvenience this matter may have caused In addition, we agreed to honor accept the return of the leased Apple iPhone device to Sprint in good working condition and will waive the associated cancellation charges This offer is valid for the next days We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of any further assistance related to this matter or should she decide to proceed with the cancellation request, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

December 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, Serkan S [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of MrSerkan S*** We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to MrS***’s contacting your agency once again In his rebuttal, MrS [redacted] reiterated his dispute of equipment charges assessed to his Sprint account We regret any remaining misunderstandings that exist related to MrS***’s Sprint billing However, as outlined in our November 7, 2017, response to his previous filing, our records reflect that MrS [redacted] established his services with Sprint on April 18, 2017, and that, at that time, he accepted 18-month equipment lease agreements for his four iPhone devices Unfortunately, however, an inadvertent keying error at the point of sale caused the requested monthly device promotion credits of $for three of his lines of service to not process to his account properly Our records further reflect that MrS [redacted] ported his four mobile numbers from Sprint to another carrier on October 9, Because MrS [redacted] took that action prior to the satisfaction of his four accepted equipment lease agreements, we assessed lease cancellation and Device Purchase Option charges totaling $2,to his account, pursuant to the terms of those agreements We initially spoke with MrS [redacted] on October 13, 2017, and explained the information outlined above We also informed him that we applied credits totaling $to his closed account to offset an amount equivalent to the missed promotional credits for his three lines for the five months his services were active with us and a $service reconnection fee, leaving an adjusted balance due of $2,for his above-referenced lease cancellation and Device Purchase Option charges, which are unrelated to his dispute Unfortunately, our attempts to follow up with MrS [redacted] via telephone and e-mail on November 28, 2017, and December 1, and 4, 2017, to discuss his remaining equipment billing concerns were unsuccessful We also sent a letter to him at his billing address of record acknowledging our receipt of his rebuttal and inviting him to contact us for further assistance To date, we have not received any response from him We regret that MrS [redacted] may not agree with our response to his inquiry We believe that we have fully addressed his reported concerns; however, if we can be of further assistance with this matter, or if MrS [redacted] would like to provide additional information for our consideration, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext I am available Monday, through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean Jones Executive Services Analyst

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her billed charges She requested a break down of these charges and a credit for the disputed charges We spoke with Ms [redacted] on June 26, 2017, and advised her that she has been remitting partial payments towards her billed charges, dating back to September This has impacted her account balance Although we were unable to identify any Sprint error with the billed charges, in an effort to mutually resolve her billing concerns, we offered a one-time credit of $to offset her past due balance Ms [redacted] accepted and the credit was applied to her account and is reflected on her July 13, 2017, invoice We regret any inconvenience that this matter may have caused If we can be of further assistance related to this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday between 1:a.mand 9:p.m., Central Time Sincerely, Devin [redacted] Executive Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he cancelled his Sprint service and has a credit balance on his account for $He stated he requested a refund multiple times and was advised that it would be processed within five to seven days; however, he still has not received the refund As a result, he is requesting to have the refund processed immediately During our conversation with Mr [redacted] on June 16, 2017, we explained that our records reflect that when he contacted our Customer Care department, the refund request was inadvertently not processed As a result, we processed a refund in the amount of $on June 15, 2017, and the refund check was mailed to his address on file Mr [redacted] should receive the refund check within the next seven to ten business days We appreciate Mr [redacted] for taking the time to provide us with his feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have caused If Mr [redacted] still requires assistance with the matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F Jennifer FExecutive Services Analyst

Dear Sir or Madam,I am writing in regards to a complaint I filed against Sprint (Complaint ID: [redacted] ), filed on July 2, Subsequent to filing the complaint with Revdex.com, I received a call and email from Sprint agreeing to resolve the matterI have now received a full credit from Sprint and would like to withdraw my complaint.Thank you for your assistance in resolving this matter, much appreciated.Best regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Still pending adjustments Regards, [redacted]