Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I received a collection notice regarding the alleged balance due and owing and have spent numerous hours trying to resolve this matter My final offer is for Sprint to remove all monies allegedly due and owing ($83.72), confirm in writing that no more collection action is taken by Sprint and to reimburse me $for the manner in which I was treated by Sprint Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keila [redacted]

We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] expressed her dissatisfaction with the level of service she received from our Customer Care group while attempting to address her billing concernsMs [redacted] stated in her complaint, that on October 10, 2015, she visited a Sprint retail store and established three lines of service on a Unlimited rate plan and enrolled in the Early Termination Fee Buyout programAs such, she stated that she was advised that her monthly service charges, plus enrollment in the Total Equipment Protection program would be $163, excluding taxes, fees and SurchargesHowever, her monthly invoices have exceeded her expectationsFurthermore, Ms [redacted] stated that upon receiving her Sprint equipment, she turnher former wireless carrier’s equipment at the point of sale and completed the requirements for the Early Termination Fee Buyout programMs [redacted] confirmed that she received the [redacted] Reward Cards in the amounts of $95, $and $However, her March invoice reflects three [redacted] Reward Card chargebacks for the aforementioned amountsTherefore, Ms [redacted] requested that Sprint review this matter and apply an adjustment on her account to offset the Amex Reward Card charges and monthly service charges reflected on her October through March invoices We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms [redacted] ’s feedbackIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Ms [redacted] ’s complaintAccording to our records on October 9, 2015, Ms [redacted] established phone numbers ending in ***, [redacted] and ***, purchased equipment at discounted pricing in exchange for a two-year Service AgreementsPlease be advised that cancellation of services prior to fulfilling the two-year Service Agreement will result in an Early Termination Fee chargeOur records show that Ms [redacted] was provided this information at the point of sale and that a confirmation letter was set to the address on file outlining her service agreementAdditionally, phone numbers ending in [redacted] and [redacted] were activated on the Family Plan, with two, $Phone Subsidized charges and one device on the $Total Equipment Protection (TEP) planFurthermore, phone number ending in [redacted] was enrolled in the $10, MG Tablet planOn October 17, 2015, phone number ending in [redacted] was established and activated on the Unlimited plan via a two-year Service AgreementOn January 19, 2016, Ms [redacted] ’s rate plans were updated to the Data Shared plan to include phone numbers ending in ***, [redacted] and ***On January 20, 2016, in an effort to resolve Ms [redacted] ’s billing concerns, she accepted a one-time $adjustment that was applied to her account and reflected on her February invoiceAdditionally, on February 10, 2016, phone number ending in [redacted] was updated to the $5, MB Tablet plan Regarding, Sprint’s Early Termination Fee Buyout promotion, the reimbursed amount for qualified customers is based on the Early Termination Fee charged or the remaining balance associated with an installment billed device, excluding prepaid devicesAll lines must be ported in from an active wireless line at another carrier and remain active and in good standing on the Sprint network to receive the [redacted] Reward CardCustomers are required to turn in their current device associated with the installment billing balance or Early Termination Fee submitted from their previous service provider(s)If the customer does not turn in the correct device to Sprint in good working order, the customer will be charged an amount up to that of the reward card provided to themCustomers must register at www.Sprint.com/joinsprint and submit the final bill showing their Early Termination Fee or installment balance within days of switching to SprintPlease allow days for the Reward Card to arrive We confirmed Ms [redacted] received three [redacted] Reward Cards for phone numbers ending in ***, [redacted] and [redacted] in the amounts of $95, $and $190, respectively; due to an inadvertent error, she was charged back the same amountsAs such, our records reflect that Ms [redacted] ’s March invoice reflected three, Amex Charges Non Tufor phone numbers ending in ***, [redacted] and [redacted] in the amounts of $95, $and $190, respectivelyHowever, on April 1, 2016, Ms [redacted] visited the Sprint retail store to resolve her concernsAs a result, our store confirmed the inadvertent billing error and applied adjustments in the amount of $95, $and $190, to resolve her [redacted] Reward Card concerns, which will reflect on her April invoice On April and of 2016, we relayed the aforementioned information to herIn an effort to further resolve Ms [redacted] ’s billing concerns, a final one-time $adjustment was applied to offset a portion of her March invoice chargesThe $adjustment will reflect on her May invoiceMs [redacted] has expressed her satisfaction with the resolution of her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with the issues discussed herein, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ [redacted] * Executive Services Analyst

Tell us why hereAugust 7, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her device and the level of Sprint network service available in her area She stated her device is getting hot and that Sprint advised her that this was a manufacturer’s defect and was referred to a Sprint store to exchange it for a new device However, she stated that when she went to the store, the retail store representative advised her that the device was not able to be exchanged Furthermore, Ms [redacted] stated that she is unable to receive calls or access the data Moreover, she described an unfavorable customer service experience during her attempts to resolve her device issues As a result, Ms [redacted] requested a refund, and that we allow her to cancel her services without incurring cancelation fees We regret that our network in Ms***’s areas may have fallen below her wireless communication needs or expectations Our technical teams are continually monitoring our network and strive to reduce any negative impact to our customersDuring our conversation with Ms [redacted] on July 28, 2017, she stated that her device was replaced; however, she continued to experience issues with slow data and her calls going directly to voicemail Based on the information that Ms [redacted] provided, we opened a network trouble ticket and advised her that a technician would contact her We made a subsequent call to Ms [redacted] on August 3, 2017, and advised her that our technician attempted to reach her We further advised her that our technician advised that one of the towers in her service area is being repaired, which caused some of the issues that she experienced Further, we advised her that we do not have an estimated date when the repair will be completed We further advised Ms [redacted] that if our tower issue is still not solved within two weeks, we will waive her cancelation fee upon the return of her device in good condition Furthermore, due to her coverage issues, we offered her a one-time credit of $90, which is equivalent to a $credit for three months Ms [redacted] accepted our offer and was satisfied with our resolution We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further reviewIf we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

November 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Wendy & Anto [redacted] Sprint Account XXXXXAntonio [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of Wendy & Anto [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the [redacted] ’ subsequent complaint, they state they were advised that we would update the phone number submitted for the promotion in question to the correct phone number without them having to re-submit a new request As result, they requested to have the matter readdressed A review of our records indicates that our Promotions team updated the registered phone number for the $Sprint Credit Union Member Cash Rewards promotion to the correct phone number successfully As outlined in the terms of the promotion, customer should allow six to eight weeks to see the cash reward directly deposited into their credit union account We spoke to Ms [redacted] on November 9, 2017, and outlined our aforementioned findings Ms [redacted] expressed her understanding of the outlined information Accordingly, Sprint considers the matter resolved, pending the awarding of the cash reward in question We regret any inconvenience this matter may have caused the [redacted] If we can be of further assistance, we can be contacted by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on June 22, We appreciate your assistance in bringing Mr [redacted] ’s concerns to our attention According to Mr [redacted] ’s filing, he stated that a Sprint account was established using his name without his authorizationMr [redacted] requested that Sprint review this matter and provide resolutionSprint has reviewed Mr [redacted] ’s complaint, based upon the investigation by our Fraud Management group, we confirmed subscription fraud and a settlement letter was mailed to Mr [redacted] regarding this matter We appreciate Mr [redacted] taking the time to provide us with the details of his experience with Sprint and our Customer Care groups We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that, when she activated services with us, she was offered three $promotional gift cards for porting her mobile numbers to Sprint from another carrier but that we have subsequently informed her that she is not eligible for that promotion She requested that we honor the $gift cards as offered We regret any misunderstanding that may have occurred related to our referenced promotion However, as we explained during our April 11, 2017, conversation with her, we no record of any promotional offer such as she described Ms [redacted] indicated her understanding of that information and requested that we allow her to return her two devices to one of our retail locations in exchange for our offsetting her outstanding equipment charges in full Based on our review of Ms***’s reported concerns and additional information she provided, we agreed to credit the accelerated equipment charges upon the return of the devices associated with her canceled Sprint lines of service to the point of sale within the next 14, in good working condition Ms [redacted] is aware that those credits will be applied only after we confirm our receipt and the condition of the devices and indicated her satisfaction with our resolution We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her business If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] disputed his monthly equipment lease charge being assessed to his account, citing that when he upgraded his line of service with a new device, he was extended the promotion to waive up to $of the monthly lease charge; however, this has not been received Mr [redacted] requested that we honor the $promotional credit that he was offered on our website, www.sprint.com We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s equipment billing and the terms of our referenced iPhone promotion Our records reflect that Mr [redacted] upgraded the equipment associated with his line of service on September 20, 2016, to the Apple iPhone 7, with a 17-month lease agreement Our records further reflect that at the time of his upgrade, Mr [redacted] received the promotional offer of $service credit, along with the $equipment buyback credit for turning in his iPhone In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Mr [redacted] is requesting our $Lease iPhone promotion that we began to offer on November 29, 2016, for a limited time Regrettably, because Mr [redacted] upgraded prior to the $Lease iPhone promotion, he is not eligible for the requested promotional monthly equipment lease waiver Additional information regarding the promotional offer is available on our website at www.sprint.com/promotions During our December 20, 2016, conversation with Mr [redacted] , we explained the details outlined above Because we are not able to find any error on Sprint’s part regarding the promotional offer, we must respectfully decline Mr [redacted] ’s request to receive the $Lease iPhone promotion We regret any inconvenience this matter may have caused If Mr [redacted] needs further assistance or can provide additional information for us to review, he can contact me direct by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Linda WExecutive Services Associate Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that he was not satisfied with Sprint’s network performance in his area; therefore, he ported his numbers to another service provider As a result, he is requesting that Sprint send him a return label to facilitate the return of his leased devices We spoke with Mr [redacted] on May 4, 2017, at which time, we addressed his account concerns We regret that his experience with service in his local calling area fell short of his expectations We informed him that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers During our discussion with Mr [redacted] , we confirmed that the disputed balance on his account represents the Lease cancellation and purchase charges billed when he cancelled his lines of service prior to the fulfillment of the agreed upon terms These are valid charges and payable to Sprint Although Sprint has been unable to determine an error, in an effort to reach an amicable resolution to this matter, we agreed to credit the Lease cancellation and purchase charges associated with his lease agreements with the return of his equipment in like new condition To facilitate the return of his equipment, we sent a return kit to his home address After the equipment is received in our warehouse, we will apply a credit to his account to offset the disputed charges In addition, we will contact the outside collection agency assigned to the account and advised them to cease all further collection effortsPlease be aware that the label is time sensitive; therefore, the equipment should be returned within days from the date that the return label is received The above-referenced account will remain in “escalated status” with our office until May 22, 2017, to allow sufficient time for the equipment to be received in our warehouse If we may be of further assistance with this concern, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean JExecutive Services Analyst

Hello,I filed a complaint regarding SprintThey have returned the money they took from me.Thank You, [redacted]

August 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention In the information received, Mr [redacted] stated that he attempted to open an account with Sprint and ordered a device and it was sent to an incorrect address He stated that on the second delivery, he declined the package and it was returned to us He stated that he contacted our Customer Care department multiple times requesting a refund back to his credit card for the phone purchase and was advised to call back when the phone was received and we would process the refund He stated that after the phone was received, he called us and was transferred multiple times and was disconnected while speaking with a supervisor He is requesting to be refunded back to his credit card Our records reflect that on August 30, 2016, a refund in the amount of $was posted back to Mr***’s credit card Please allow up to five business days for the refund, however some institutions such as credit unions and smaller banks may take longerThe customer should follwith their bank after five business days We spoke to Mr [redacted] on August 30, 2016, and provided him with the above-referenced information We appreciate his feedback regarding his interactions with our Customer Care representatives and it will be forwarded to the appropriate managerial staff for review We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the supplemental concern of Ms [redacted] to our attention We apologize for any inconvenience that she may have experienced in this matter In her initial inquiry, Ms [redacted] expresses her dissatisfaction with the battery performance of her leased iPhone She states that she was advised that she would need to purchase a new battery As a result, she requests a new phone and an account credit to offset one month’s service charges In her supplemental inquiry, she expresses her dissatisfaction in regard to the insurance deductible assessed with a phone replacement through Asurion, our Total Equipment Protection (TEP) phone insurance provider She also indicates that she was not satisfied with the offer provided by our Customer Care representative to apply an account credit with her submission of the receipt verifying the cost of her battery purchase During our discussion with Ms [redacted] on February 8, 2016, regarding her supplemental inquiry, she advised us that she did not have phone diagnostic performed at a Sprint Service & Repair Center to determine if her battery and phone could be replaced at no cost under warranty However, she stated that she received a replacement battery at no cost at a third party store She stated that she still believed she was due an account credit because of her inconvenience and for the loss of phone service that she experienced as a result of her phone’s battery concern Upon reviewing this matter a second time, we were unable to identify a Sprint error regarding the handling of this matter Furthermore, while we regret any inconvenience Ms [redacted] may have experienced, Sprint is not required to apply account credit for matters brought to our attention or for following the processes we have in place to address equipment-related concerns However, in an effort to reach an amicable resolution with Ms***, and to bring closure to his matter, we applied a one-time $goodwill account credit Ms [redacted] stated that her concern is resolved Sprint also considers this matter fully addressed and resolved If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst Tell us why here

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] According to the information provided, Ms [redacted] is disputing the data overage charges reflected on her December invoice In her complaint, Ms [redacted] states that she contacted Sprint to change her gigabyte Data Share Pack service plan to one with more data; however, her plan was not changedMs [redacted] states that she requested the service plan change when she became aware that her two lines were exceeding the data in her service planOur records reflect that on December 8, 2015, Ms [redacted] ’s plan was changed to the promotional BestBuy One Family plan which includes unlimited data; however, Ms [redacted] ’s December invoice reflects that her account was assessed additional data usage charges for service used prior to the requested service plan changeAs a result we found no billing errorHowever, in an effort to reach an amicable resolution, on December 18, 2015, we applied a $credit to her account to offset the data overage charge reflected on her December invoiceWe trust that this matter has been fully resolved We regret any inconvenience that this matter may have caused Ms [redacted] If I can offer any further assistance, I can be reached at the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Jaime T Executive Services Analyst

September 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, Susan [redacted] Sprint Case [redacted] To whom it may concern, The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] is dissatisfied with the amount billed by Sprint for reconnection and late fees after requesting that her account be canceled due to establishing service with a new carrier We spoke with Ms [redacted] on September 18, and explained why the fees were assessedWe have amicably resolved the issue by applying an adjustment of $to offset the reconnection and late fee chargesMs [redacted] confirmed that her issue was addressed and resolved at this time We regret any inconvenience these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-#### Ext *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jason HExecutive Services Analyst

July 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] states that he is attempting to obtain information regarding the details of a $monthly international rate plan for JapanHe further states that he was referred to our website but prefers to receive that information verbally or via e-mail As stated in our Terms and Conditions, International roaming rates for voice and data services are additional and will varyThe $Japan international plan offers zero rated voice, data and SMS while roaming in Japan on UMTS/LTE networkFurther information regarding international roaming rates can be found at www.sprint.com/international We attempted to contact Mr [redacted] via phone and e-mail on several occasions to address any additional concerns he may have regarding the referenced complaint; unfortunately, he is not available to discuss his account in detail at this timeMr [redacted] contacted our office via e-mail and advised that he is out of the countryAs a result, he agreed to contact our office upon his return If we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension [redacted] I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

Dear Sir/Madam,Sorry for my late response.Sprint representative, [redacted] had contacted me early June informing that they won't be charging me the 2nd phone, iphone 6s from the June bill statementI was waiting for the bill to see if it is true before writing to youI got the bill this month and Sprint did implement what they recently informed meThank you very much for your supportThe case would have been unresolved without your helpBest regards,***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint Detail / ProblemComplaint Type:Service IssuesselectProblem:original complaint ID [redacted] Dear Revdex.com07-12-2017Your system did not give me the opportunity to respond to the Sprint reply.Sprint has a different version of what they call truth in their response on several issuesSprint did not address the technical failures that were reported in my last complaint.I actually have two Sprint LG phones that are defective batteries that wont hold a long chargeReboots on occasion develops excessive heat on occasion will not answer calls many appsdo not respond or work and both LG phones take long times to recharge in excess of hours.The credit card app is only one app that does not work on the LG Sprint phonesThe remedy that Sprint Tech Support and Ann H suggested was to report the Sprint LG phonedamaged or lost so that I could get new phones through their insurance programI ended thecall and conversation with her when she suggested thatI will not participate in their dishonesty.I previously asked for arbitration from Sprint and was refusedI am not left with many other remedies but I will exhaust all of them until I find relief from the dishonest policies of Sprint.Sincerely [redacted] ###-###-####This message originally read on 7/12/[redacted] ***Dear [redacted] This message is in regard to your complaint submitted on 5/26/against Sprint CorporationYour complaint was assigned ID [redacted] .The business has sent the Revdex.com a message regarding this complaint and we are passing it on to youThe contents of this message are below or attachedAll responses will be copied to the companyPlease respond within days or the complaint will be closed as assumed resolved.The text of your complaint may be publicly posted on the Revdex.com web site Revdex.com reserves the right to not post in accordance with Revdex.com policyPlease do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Regards [redacted] The Revdex.comMESSAGE FROM BUSINESSJuly Revdex.comWard Parkway Suite 401Kansas City MO Re Revdex.com Case [redacted] -Rebuttal [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern Sprint is in receipt of above-noted rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers concerns to our attention and regret the circumstances that led to Mr [redacted] contacting your agency once againIn his inquiry Mr [redacted] reiterated that his referenced device is not compatible with a credit card reader accessory although he was assured when he obtained the device that iTranslate Desired Resolution / OutcomeDesired Resolution:-- Select your Desired Settlement --selectDesired Outcome:I want arbitration Regards, [redacted]

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed an unfavorable experience while attempting to resolve his billing concern He stated that he added a line of service to share in his family plan but that we placed the line on an individual plan He also stated that he purchased two Apple iPhone 6+ devices as a Buy One Get One free (BOGO), and that we are billing him for both devices As a result, he requested that we correct the plan and honor the BOGO offer for the Apple devices In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Mr [redacted] activated a new line of service ending in ***, on May 10, 2017, on the unlimited freedom plan Our records further indicate that Mr [redacted] activated two Apple iPhone 6s plus devices on December 22, 2016, that he purchased via installment billing We spoke with Mr [redacted] on July 21, 2017, and confirmed that the unlimited freedom plan was updated to the 40GB Data Share plan for the line ending in ***, effective on August 6, Further, we verified that there was no BOGO offer available for the Apple iPhone 6s plus devices extended or offered at the time of activation, after reviewing the original Telesales interaction However, Mr [redacted] has received credits totaling $for this matter Although we were unable to confirm any billing error on the part of Sprint with installment agreements [redacted] or [redacted] or the $monthly installment charge, we have applied a one-time credit of $to the account to emulate the BOGO offer Thereafter, Mr***’ account now reflects a balance of $ We have made two unsuccessful follattempts to speak with Mr [redacted] on August and August 4, 2017, to advise of the credit applied to the account We regret any inconvenience that this matter may have caused If we can be of further assistance related to this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Per a friend’s suggestion, aside from just contacting Sprint locally as well as at the corporate level, I filed a complaint with the Revdex.com on April 20thThe Revdex.com contacted Sprint on April 25th and Sprint tried to call me yesterday (the 26th) while I was out.A Sprint employee working in Sprint Executive Offices called me again today (April 27th) and apologized for the error and stated that she had credited everything to zero and had contacted the collection agency to tell them to remove anything negative in my name from my credit report as I did not owe Sprint anythingNow, THAT is how a good company should respond when they make a mistake and I can honestly say that if, in the future, if I relocate again and my current cell service is not available, I would absolutely contact Sprint for service again simply because they handled this situation honestly as well as quickly once they were contacted about itThanks to Kayla in the Executive Offices for handling this so quicklyNow, I am just hoping the collection agency and credit bureaus can work as fast as she didI appreciate the quick response and handling of this matter Regards, [redacted] ***

April 25, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that in November 2016, she visited one of our third-party retail stores to replace her damaged device She stated that the retail store representative advised her that we could replace the device at no cost She accepted the offer and when she received her invoice she realized that an additional line of service was added to her account As a result, she is requesting that we cancel the additional subscription that was added to her account and credit all of the charges she incurred as a result, of this issue During our discussion with Ms [redacted] on April 11, 2017, we apologized for any possible misunderstanding that may have occurred We advised her that our records reflect that on November 25, 2016, she accepted the lease of an iPhone on phone number ending *** We advised her that although we have a signed lease agreement on file, in an effort to resolve her concerns, we credited the monthly service charges she incurred on phone number ending ***, the subscription she was not using Additionally, we canceled the existing lease on phone number ending in [redacted] and agreed to credit the lease accelerated charges once she returns the undamaged device Ms [redacted] accepted the offer and is satisfied with the resolution This offer is valid for a period of days We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our retail store The feedback she provided regarding her experience has been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely [redacted] T.Executive Services Analyst