Sprint Corporation

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] on behalf of [redacted] Sprint Account:XXXXX***, Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] on behalf of [redacted] submitted on March 28, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the account being assessed Lease Cancellation and Lease Device penalty charges after she upgraded to a new iPhone device and turnher previous iPhone deviceMs [redacted] requested that Sprint review this matter and apply the appropriate adjustments to her account Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on September 29, 2015, Ms [redacted] upgraded the device on phone line ending in to an iPhone 6s 64GB via Sprint’s Lease program and turnher previous iPhone deviceAdditionally, on October 2, 2015, Ms [redacted] visited the retail store and exchanged her device for another iPhone 6s 64GB deviceOur records confirm that on January 29, 2016, her account was inadvertently assessed Lease Cancellation and Lease Device penalty charges totaling $as reflected on the February invoiceWe have confirmed on March 24, 2016, Sprint applied an adjustment of $to the account to offset the disputed charges We spoke with Ms [redacted] on March 31, 2016, and she confirmed that her account concerns were addressed and resolved to her satisfactionWe apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Ms [redacted] can contact me directly by calling the Executive & Regulatory Services Department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File Sprint Account xxxxx4496, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she made a payment to a third-party collections agency to settle the balance owed on her Sprint account on April 3, However, she contacted our Customer Service department on March 31, 2017, and was advised that the settlement reflected on her Sprint account; however, she stated that it has not been reported as settled to the credit agencies Ms [redacted] is requesting to have the debt updated to reflect that the balance was settled During our conversation with Ms [redacted] on April 11, 2017, we informed her that our records reflect that a settlement was reached with Harvard Collection Services, the third-party collection agency on April 3, 2015, and she made a partial payment as a settlement agreement We reached out to Harvard Collection Services for assistance with this matter and we have not received a response As a result, we advised Ms [redacted] that she will need to contact the credit agencies directly to dispute the balance that has been reported on her credit report We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at 1-855-848-extension I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I will try and get [redacted] to call within the next hours Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate the opportunity to address his concerns Based on the information provided in the inquiry, Mr [redacted] states that he purchased phones on December 17, 2016, and took the phones to the store one week later to activate them and decided to exchange them for a different phone model Mr [redacted] also advises that the phones were not in stock and had to wait a couple weeks to port their numbers and activate the phonesHe further advises that he received an invoice with higher charges than he expected As a result, he canceled his service and returned the phonesTherefore, Mr [redacted] is disputing the account balance because he states that he was within the 30-Day Satisfaction Guarantee period Our records confirm that Mr [redacted] established his Sprint account on December 17, 2016, and canceled his last line of service on January 31, Because of the backorder on the iPhones, and waiting to port his numbers, he is still eligible for a refund per the terms of our 30-Day Satisfaction Guarantee period Accordingly, we confirmed that Mr [redacted] returned his phones, and his account has been credited for the accelerated equipment charges, activation fees, and applicable taxes, leaving a balance for monthly charges As part of the 30-Day Satisfaction Guarantee period, we will waive monthly charges for the calling plan Therefore, we negated the account balance Mr [redacted] ’s account is now in final status and reflects a zero balance We regret any inconvenience that this matter may have caused Mr [redacted] If he needs further assistance, he can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

January 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] - [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] - [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing this matter to our attention In the information provided, Ms [redacted] - [redacted] states that the mobile HotSpot device that she had did not work to her satisfaction, and she is dissatisfied with being informed that if the line of service for the HotSpot canceled, she would be responsible for a $Early Termination FeeShe also states that she upgraded her phone and signed a two-year agreement; however, after receiving her invoice, she was not aware that she signed a lease agreementBecause of her dissatisfaction with these matters, she canceled her service and she is disputing the cancelation charges We regret any misunderstanding that may have occurred regarding this issueBased on a review of our records, the mobile Hotspot line of service ending in [redacted] canceled October 19, 2015, and as a result of the cancelation, a $Early Termination Fee including taxes, surcharges and fees billed and reflected on her November 10, 2015, invoice due to canceling prior to the fulfilment of the two year service agreementMsSalzar- [redacted] received a $device recycle credit on January 2, 2016, from one of our retail stores, and this credit is reflected on her January 10, 2016, invoiceThis offset a portion of her monthly service charges including the Early Termination Fee incurred for the HotSpotFurther review of our records determined that she canceled her phone line of service ending in effective January 1, 2016, and as a result of the cancelation of this line of service, lease cancelation charges totaling $billed and reflected on her January 10, 2016, invoice We communicated with Ms [redacted] - [redacted] on January 7, 2016, in detail regarding this matterDuring our discussion with her, she abruptly ended the call and stated that she did not want to discuss this matter furtherWe regret the circumstances that led to Ms [redacted] - [redacted] ’s reactionIn an attempt to resolve this matter satisfactorily, we can agree to credit the total $lease cancelation charges with the return of the iPhone 64GB device in good conditionShould Ms [redacted] - [redacted] accept this offer, we will send a return kit to her home address to facilitate the return of the device at no cost to herOur offer is available to her for the next days We regret any inconvenience that Ms [redacted] - [redacted] may have experienced while attempting to resolve her concernsIf she needs further assistance with this matter, or would like to accept our offer, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Bridgette F Executive Services Analyst

April 19, 2017Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx***, [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] indicated that she activated service with Sprint in December and since that time she has tried to resolve her concerns with receiving two of the devices on her account at no charge She further noted that she recently lost her job and attempted to setup payment arrangements; however, she has been unsuccessful As a result, she is requesting assistance with resolving these matters We regret any possible misunderstanding that may have occurred regarding these matters We have not spoken with Ms [redacted] due to the service on her account being suspended as a result of a $past due balance; however, we have communicated with her via email She stated in her complaint, and in email, that she has not been able to set payment arrangements Therefore, we suggested that Ms [redacted] contact our Executive Finance team by calling toll-free ###-###-#### to request payment arrangements To date, her account does not reflect that she has attempted to call the above-referenced number Therefore, we have held collection activity on her account temporarilyFurthermore, we requested that Ms [redacted] provide us with an alternate contact number should one be available; however, we did not receive an alternate phone number to call Additionally, we communicated with the retail management staff of the indirect dealer location where Ms [redacted] activated her service regarding her claim of receiving two devices at no charge We have determined that there was a Buy One Get One Free (BOGO) promotion that was available at the time Ms [redacted] activated her service Therefore, we are reviewing her account to determine if the promotion applied to her devices, and if so, the applicable adjustments will be applied If not, we will update the account accordingly Should Ms [redacted] have additional questions or concerns regarding this matter, she can contact us by calling the toll-free number in the following paragraph to authenticate the account with her Personal Identification Number (PIN) or passcode, and after authentication, we can provide more specific information regarding her account if needed We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her equipment and billing concerns I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central TimeSincerely, Bridgette F.Executive Services Analyst

February 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry filed by Mr [redacted] on behalf of Ms [redacted] , account holder, has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention We completed our investigation and confirmed that fraudulent activity occurred on the referenced Sprint account, which was established in Ms [redacted] ’s name All necessary adjustments have been applied to negate the balance of the equipment and two lines of service activated on January 24, We communicated the above information via email to Mrand Ms [redacted] on February 10, Ms [redacted] confirmed that her issues have been resolved to her satisfaction We regret any inconvenience these matters may have caused If Ms [redacted] requires additional assistance, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

July 3, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com Case [redacted] , Yvette H [redacted] Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsYvette H [redacted] submitted on June 23, We appreciate your assistance in bringing our customer’s concern to our attention In MsH [redacted] ’s follfiling, she stated that she has attempted to contact her previously assigned Executive Analyst, without successHowever, she was able to discuss her account concerns with a member of our Executive Offices In MsH [redacted] ’s initial filing, she expressed her dissatisfaction with the charges assessed to her account for a device that she returned to Sprint’s Returns warehouseMsH [redacted] requested that Sprint review this matter and assure her that she is being billed correctly for servicesIn addition, apply an adjustment to her account accordingly Sprint has reviewed MsH [redacted] ’s complaint We regret any inconvenience that MsH [redacted] may have experienced while attempting to discuss her account concerns with her previously assigned Executive Analyst As stated in our prior response, according to our records, on April 8, 2016, MsH [redacted] visited a local Sprint Retail Store location and requested to upgrade the device associated with phone line ending in ***At that time, MsH [redacted] was informed that the device associated with phone line ending in [redacted] was not eligible for a device upgrade Therefore, MsH [redacted] upgraded the device associated with phone line ending in ***, by purchasing a Samsung Galaxy Sdevice via Sprint’s Leasing programUpon the completion of the device upgrade, MsH [redacted] performed an equipment swap between phone lines ending in [redacted] and ***; thereby, activating the leased Samsung Galaxy Sdevice on phone line ending in [redacted] Please note that effective September 19, 2014; Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon further review of MsH [redacted] ’s account, we are unable to confirm that the Samsung Galaxy Sdevice associated with phone line ending in [redacted] was returned to our local Retail Store location or Returns warehouse To resolve this matter, on May 23, 2017, a member of our Executive Offices spoke with MsH [redacted] and agreed to apply a courtesy credit to MsH [redacted] ’s account, as a courtesy At that time, MsH [redacted] expressed her satisfaction with Sprint’s efforts to resolve her account concerns In order to ensure that Sprint has satisfactorily resolved MsH [redacted] ’s account concerns, we attempted to contact her via phone on June and June of 2017, advising her of our receipt of her complaint and the need to speak with her directly Unfortunately, we were unable to reach her directly Therefore, we continued with our contact efforts to MsH [redacted] via phone and email on July 3, 2017, without successWe look forward to speaking with MsH [redacted] and encourage her to contact us regarding any concerns she may continue to have with her accountMsH [redacted] should have her PIN and security information available when he contacts the undersigned We regret any inconvenience this may have caused MsH [redacted] If I may be of further assistance, MsH [redacted] can reach me directly by calling the Executive and Regulatory Services Department at 1-855-848-ext., 8829, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William S William SExecutive & Regulatory Services

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Brian [redacted] S [redacted] Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrBrian [redacted] S [redacted] regarding our [redacted] productWe appreciate your assistance in bringing our customer’s [redacted] concerns to our attention and regret the circumstances that led to him to contact your office againIn his most recent inquiry, MrS [redacted] explained that he although he accepts that he was misinformed regarding his eligibility for device unlocking, he does not agree that he is satisfied with our response to his inquiry We attempted to reach MrS [redacted] to acknowledge receipt of his follow up inquiry on September 27, 28, and 29, 2017; however, we were unsuccessfulWe also sent a letter to the address provided in the inquiry on September 29, 2017, inviting MrS [redacted] to contact us if he wishes to discuss his concerns furtherWe appreciate his taking the time to share the details of his recent customer service experiences and his concerns with our unlocking policyPlease be assured that we value customer feedback, and that details regarding these concerns will be forwarded to the appropriate managerial staff for review We apologize for any inconvenience these matters may have caused MrS [redacted] If he has any further questions regarding these concerns, he can contact me directly at by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Marco M Executive Services Analyst

July 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] , LLC Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, regarding her business account established in the name [redacted] , LLC We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] stated that after she requested to place her line of service ending [redacted] on seasonal standby with usage restricted, she later learned that the phone number was being used because it had been ported to a different provider by the end user without her permission She expressed her dissatisfaction with Sprint releasing the number and not being able to get it back as she was advised She also expressed her dissatisfaction with the equipment lease purchase charge that was reflected on her following invoice as a result of the cancelation of the line of service and associated lease agreement Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We are pleased to advise that we spoke with Ms [redacted] today and resolved her billing and account security concerns to her satisfaction We explained that as a result of our investigation we did not find that any fraudulent activity occurred Additionally, Sprint would not block a phone number from being ported out when the appropriate account security information is verifiedBecause no fraud was found, we are unable to port the number back We confirmed that Ms [redacted] has updated her account security information and additional security measures have been added to her account to protect her from access without verification of her new security information We also confirmed that the leased iPhone Plus device associated with Ms***’s line of service ending [redacted] was not returned to Sprint; therefore, the lease purchase amount of $and taxes of $20.41, which she is disputing is valid In an effort to reach an amicable resolution, we offered Ms [redacted] the option to receive a credit of $to offset one half of the lease purchase amount assessed if the device is not returned to Sprint for full credit Ms [redacted] stated that she has not been able to communicate with the end user to retrieve the device; therefore, she would like to accept the offer of credit for one-half of the charges Credits totaling $were applied to her account today, as a one-time courtesy, and the device was marked as lost/stolen to prevent further usage We regret any inconvenience that this matter may have caused If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

January 13, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above referenced inquiryWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received in his inquiry, Mr [redacted] stated that at the point of sale on November 27, 2015, he was advised that his monthly charges would be $179, including taxes and feesHe stated that his monthly bill is higher than what he was advised it would beHe stated that we advertise that Sprint’s rates are lower than our competitors, which he believes is inaccurateIn addition, he stated he experiences difficulty when attempting to access his account onlineAs a result of the above issues, Mr [redacted] stated he requested to cancel his service with a waiver of any charges and was denied since he was past our day trial periodHe is requesting a resolution to these issues In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsA Customer can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is chargedIf the service plan required a service agreement, no termination fee is charged when cancelled within days of activation and the product is returned complete and undamagedAdditionally, we will refund any activation fees within three days of activationThe customer is responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Our records reflect that a transaction summary was provided to Mr [redacted] at the point of sale with his signatureIt reflects a monthly total in the amount of $181, before taxes and fees We spoke to Mr [redacted] on January 12, 2016, and provided him with the above-referenced informationAlthough we sustain that his charges are valid, in and attempt to reach an amicable resolution, we offered and he accepted a credit for four activation fees and an additional credit of $toward his monthly service chargesAs a result, a credit in the amount of $was applied to his accountIn addition, we advised him that he must register at www.sprint.com to be able to access his account Mr [redacted] stated that he considers the issue resolved to his satisfaction We regret any inconvenience that this matter may have causedIf I can be of further assistance, I can be reached at the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] on behalf of the account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Ms [redacted] indicated was offered free devices after the purchase of one device, but is not receiving the service credits for the promotion She attempted to resolve the matter through our customer service department and our store but is requesting that we review the matter From February through April 21, 2017, we had a promotion to buy any smartphone and receive a free Samsung JEmerge device free This promotion allows a customer to purchase any smartphone via installment or lease and receive up to nine Samsung JEmerge devices free after a monthly service credit The Samsung Jdevices must be purchased via installment to be eligible for the promotion We spoke with the account holder [redacted] , and he gave us permission to speak with [redacted] We reviewed the account and confirmed five new lines of service with Samsung JEmerges purchased via device installment were activated on February 19, Therefore, Mr [redacted] is eligible for the promotion However, the service credits on four of the devices are not awarding To resolve the matter, we issued a credit to offset the device cost from February to current In addition, the promotion has been applied to the account effective July 21, Moving forward, Mr [redacted] will be assessed installment charges for five devices, but will receive monthly credit to offset four of the charges We will follow up and review the next invoice to confirm the promotion awards We apologize for any inconvenience this matter may have caused Mror Ms [redacted] If Mror Ms [redacted] has any additional concerns regarding this matter, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

March 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that he switched to Sprint under the Cut Your Bill in Half promotional offer and was offered an additional $Pocredit for his five lines of serviceHe requested that we honor the $credit previously offered During our discussion with Mr [redacted] on March 10, 216, we verified that he ported five lines of service to Sprint on October 24, and was eligible for the $Pocredit offer that expired on November 5, In an effort to mutually resolve this matter and to demonstrate our commitment to excellence, we applied a $adjustment to Mr [redacted] ’s account, equivalent to that of the promotional offerAs a result of the adjustment, and the amount of $owed on Mr [redacted] ’ s account, his new account balance reflects a credit of $Mr [redacted] expressed his satisfaction with our resolution We regret any inconvenience that this matter may have causedIf we be of any further assistance related to this matter Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

already last week filed a complaint on sprint and their horrible customer service....this is a follow up tobmy bill still being hundreds of dollars when it's supposed to be $A rep from the executive office of sprint who handles the Revdex.com complaints said she would follow up with me in hours and I have heard nothing and it's been over hours and still recieved a bill today saying I still owe $Below is my situation: [redacted] , Good afternoon(eastern standard time), Just following up on my bill status because I received this bill in the mail just now saying I owe $Doing a follow up because the situation is still not correctedOn Thursday, May 11, we spoke at 02:pm eastern standard time on the phone for minutes and you reassured me you would be following up within hoursWell it's been overhrs now and I have heard NOTHINGAt this point what is Sprint going to do to make this right???? I received a paper bill in the mail today for $and no follow up within hrs? I would like to be credited for at least months now or be able to opt out of my contract, because the sprint executive and regulatory services can't even keep their wordYour customer service is the worst I have ever dealt with [redacted] On May 9, 2017, at 6:PM, [redacted] B wrote: Dear Mr [redacted] : Thank you for your inquiryYour inquiry was forwarded to the Sprint Executive & Regulatory Services Department, and I have been asked to address your account concernsPlease accept my apology for any inconvenience you may have experienced as a result of these issuesWe would appreciate the opportunity to discuss your concerns in detailPlease contact me by calling this department toll-free at ###-###-####, extension/PIN ***Please reference case [redacted] at the time of your callI am available Monday through Friday from 8:a.mto 4:p.m., Central TimeSincerely, [redacted] BExecutive AnalystI would like to credited at least months service or opt out of my contractThis is the executive office of sprint and they can't even handle customer service properlyHORRIBLE AND UNACCEPTABLETHE WORST CUSTOMER SERVICE I HAVE EVER EVER DEALT WITH!!!! Regards, [redacted]

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] states Sprint has not honored a promotion offering a $credit towards his monthly iPhone lease payment Additionally, he states his bill increased after requesting a change to a lower price plan and he has had difficulty regaining his previous planDuring our conversation with Mr [redacted] on May 1, 2017, we addressed the missing monthly lease discount and performed an analysis of his price plan We confirmed that the promotional code was not added to his account at time of his iPhone activation, thus causing the service credit to not apply systematicallyIn an effort to resolve this issue we applied a lump sum adjustment of $which covers months of the $service credit We also agreed to restore his previous price plan and credit the $difference dating back to December In December 2017, Mr [redacted] will advise us if he will be keeping the iPhone for the remaining months of his month lease or utilizing the offer to upgrade at that time With this action, Mr [redacted] confirms his complaint has been fully resolvedOn behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in referenced of the above-referenced, subsequent inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers concerns to our attention In the information provided, Ms [redacted] states that she needs a response from Sprint regarding the tracking of a credit that she indicated is to be applied to her account each monthShe further states that she made a payment on her account, but the adjustment that she has been offered has not been applied to the remaining balance We regret any misunderstanding that may have occurred regarding this matterWe communicated with Ms [redacted] as recently as yesterday, February 15, 2016, and informed her that the Executive & Regulatory Services department will not be monitoring her account monthly to determine if a credit has been appliedWe further informed her that this adjustment resolution that she stated she was offered is being handled by our retail management team, including one of our store managers and district managers from a local retail store in her areaWe contacted the retail store management team yesterday and today as a result of Ms [redacted] ’s continued contact with our officeConsequently, we have been informed that the matter will be handled, and she will be contacted appropriatelyWe also provided Ms [redacted] with the retail store phone number ###-###-#### for her to call anytime she has a question or concern regarding her credit adjustment We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her billing concernsShould there be any additional questions or concerns regarding this matter, she can contact the retail store number noted in the above-referenced paragraphWe can also be reached in the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Bridgette F Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Sprint Corporate employee Bridgette was amazing at resolving my problemI missed her call twice before she was able to reach meSprint wanted to make things rightThank you to both Sprint and the Revdex.com Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11241178, and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meThe Sprint executive customer service representative who contacted me via phone was extremely helpful and provided useful information to assist with the store transactionI was very grateful for the credit placed on my account although I was still required to pay approximately $out of pocket to obtain the new phoneI anticipate a refund of initial payments for the first phone via mail Upon going to the store I was advised that the purchase of the phone I wanted (Samsung Galaxy SPlus as it has the clearest, brightest screen to assist with my impaired vision) would require a change in phone number as the phone had to be ordered and would not arrive for approximately days The store stated I would be without a phone during the wait time and that my phone number would be in "limbo" during that time and therefore "lost." However when the store representative phoned a Sprint representative to do the transfer I overheard the person on the phone ask if the number was being transferred within days So I am not completely certain I was given accurate informationFor this reason I "settled" for the Iphone plus which does have a larger screen but it is not as clear as the phone I originally wanted to purchaseSo to answer the complaint, I did not get the phone that I felt was best for my situation but I did receive a phone with a larger screenAgain, the executive Sprint representative was most helpful, understanding, knowledgeable and politeWhen I returned to the store the customer service reps were also polite, I am just not certain I would have lost my number had they opted to order the phone I originally requested Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they still are avoiding the issueshe called me but I have a job just like she do , I work from 7:30- 4:i call her back on my lunch and I dont get an answerand as for paperwork they sent to my house, I never received any paper work from themthey have that same promotion running now and I dont see where it states anything about what she is sayingi have sent u the promo they have which is the same one I applied forstill dont tell me why he phone was for but I have a contract which by the way is not signed because they never sent a copy of the contract for $just not going to go back and forth with them they know the promotion that was out and that they are scaming people out of moneyI am not going to keep going back and forth I can just go to another companyI have been a loyal customer of boost for over years but I have not problem taking my business some place else, if they cannot honor the advertiement that they put online Regards, [redacted] ***