Sprint Corporation

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID [redacted] , [redacted] A [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] A***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that she has called into Customer Care several times to discuss her bill because the bill keeps increasingShe states that her service was suspended and then she was told to pay a certain amount to turn them on again, then the next day the services are turned off againMs [redacted] would like someone to review her bill and determine why the bill is so high We regret any possible misunderstanding that may have occurred regarding Ms***’s account billing Based on the information outlined above, we are unable to identify any error on the part of Sprint related to Ms***’s referenced service interruption for non-payment We spoke with Ms [redacted] on July 6, 2017, and reviewed her account with herWe started reviewing her bill and the call was lostWe attempted to call Ms [redacted] back and left a message for her to call us Upon our internal review, we were unable to identify any Sprint billing errorsPlease note that Ms [redacted] cancelled her services on June 23, Should Ms [redacted] wish to further discuss her any billing concerns, we invite her to contact us at her earliest opportunity We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these issues may have caused Ms***, as well as the loss of her business If Ms [redacted] would like to discuss any other outstanding account concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely,

November 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms***, stated that she was having service issues in her residence She went to our service center and called customer care to resolve the data connection issue, her issue remained unresolved She is requesting to terminate service and return her two devices with a waiver of her lease cancellation charges As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same We dispatched our network engineers to Ms***’s coverage service area, and determined that she is located on the edge of fair to fringe coverage Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage We spoke with Ms [redacted] on November 18, 2016; at that time we provided the above information We advised her that as stated in our Terms and Conditions of Services, which can be viewed on www.sprint.com we do not guarantee coverage indoors However, in an effort to reach an amicable resolution, we agreed to her to waive her Lease Agreements and credit the accelerated leases charges for her two leased devices upon returning them in undamaged and good working condition to our warehouse Ms [redacted] accepted our resolution and we requested her to turn off the find my phone feature on her devices, so we can process an order for postage paid return kits To date, Ms [redacted] has not confirmed that the feature has been disabled This offer is valid for a period of days from the date of this response We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have received the envelopes to return devicesWe want to make sure our complaint is not closed until we can confirm Sprint holds up their end of the resolution and credits us the moneyWe had also been reported to a collections agency and need that matter reversed by Sprint so our credit isn't negatively affected and the collection company will quit harassing my wife and IAll this to say, yes we accept their resolution, but things have not yet been resolvedI am more than willing to send another email if and when the situation is resolved to my satisfaction Regards, [redacted]

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in once again bringing our customers’ concerns to our attention Sprint is committed to providing world-class customer service, and it is our goal to address all matters brought to our attention Unfortunately, despite the best of intentions of all involved, sometimes a resolution is unattainable Based on Ms [redacted] ’s recent interactions with our company, it seems clear to us that we will not be able to provide her with service that meets her expectations Consistent with the Sprint Terms and Conditions of your service, we are exercising our right to terminate her wireless account Notice is hereby given that Sprint is terminating all wireless services on the account as of August 19, 2017, pursuant to the Terms and Conditions of her service agreement During the notification period, Sprint will hold any orders for new equipment or services, as well as requests to transfer lines to other Sprint accounts Therefore, please be advised that Ms [redacted] has until August 18, 2017, to establish services with another provider Afterwards, Sprint will terminate her services Please note that Sprint will not assess an Early Termination FeeWe will also apply credits to offset their final month’s recurring charges; however, Ms [redacted] will still be responsible for any previous balance or additional charges, including Sprint Directory Assistance, value added services, third-party premium content, and all other non-recurring charges Lastly, if questionable behavior continues during the notification period, Ms [redacted] attempts to transfer liability of her account to any other Sprint account under a different name including any Sprint prepaid brand, or we locate another active Sprint account associated with her, the account will immediately be terminated Although Ms [redacted] may disagree with our decision, we trust that the information discussed herein provides clarity regarding Sprint’s position to terminate their serviceAdditionally, this letter serves as formal notice advising Ms [redacted] to cease-and-desist all further communication efforts to Sprint or its subsidiaries, i.eBoost Mobile, Virgin Mobile USA, and Assurance Wireless, as Sprint must cease all business relationships with them going forward We must also advise Ms [redacted] not to patronize any Sprint store or facility Again, it is with reluctance that we have to take these steps; however, we believe that this action is necessary and is intended to be mutually beneficial for all parties concerned Sincerely, Sprint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it appears to be satisfactory to me Regards, [redacted] ***

May 26, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] on behalf of [redacted] *** Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] submitted on May 11, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s filing expressed her dissatisfaction with the lack of data coverage in her home service area of Cerritos, CAAs a result, she purchased high speed internet from another service provider to assist with her data coverage concerns Ms [redacted] further stated the high speed internet service was disconnected and she was unable to utilize the serviceAs a result, she cancelled her account and was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges Additionally, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concerns Ms [redacted] requested that Sprint review these matters and apply an adjustment to her account accordingly Sprint has reviewed Ms***’s complaintWe spoke with Ms [redacted] on May 15, 2017, and discussed her account concerns During that call, Ms [redacted] advised us that she has the devices; however they are both damagedWe advised Ms [redacted] that we would further review her concerns and follwith her accordinglyAccording to our records, on April 29, 2016, Mr [redacted] established service with Sprint by activating phone lines ending in [redacted] and 0069, and purchased devices via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseWe regret that the coverage in Ms***’s home service area of Cerritos, CA is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Ms***’s billing address is located within Sprint’s “best” coverage area Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the sameOur records further indicate that the aforementioned phone lines ported-out to another wireless service provider on May 4, 2017, prior to fulfilling the terms of the respective Lease AgreementsAs a result, her account was assessed the remaining Lease cancellation and Lease Device Purchase Amount chargesThese charges will appear on the June billing statementBased upon our review, we are unable to identify any billing errors As such, Sprint consider these charges to be valid Regrettably, we have denied Ms***’s request to adjust the aforementioned chargesIn an effort to ensure a satisfactory and mutually acceptable resolution, we would like to offer Ms [redacted] a partial adjustment of $to her account to offset a portion of her account balanceWe attempted to follwith Ms [redacted] on May 23, 2017, to relay the aforementioned information and our proposed offer to her Unfortunately, we were unable to reach her directly Should Ms [redacted] wish to accept our proposed offer, we urge her to contact the undersigned directly at the phone number noted below within (15) days from the date of this response We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this may have caused Ms***If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] D [redacted] [redacted] D [redacted] Executive & Regulatory Services Analyst Tell us why here

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that due to his end-users dissatisfaction with network coverage in their service area, he elected to cancel his Sprint account Mr [redacted] stated that he was provided a quote to settle his Sprint Lease Agreement of $550, however he was misquoted and he is requesting refund of $ Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Risk Free Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Sprint Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint does not provide blanket coverageFurther, as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, you may experience difficulty making or receiving calls when indoors We spoke with Mr [redacted] on June 29, 2017, although we maintain that no credit is due, in an effort to amicably resolve this matter, we agreed to process a refund for the full $back to his checking account within hoursMr [redacted] accepted this offer and confirmed his inquiry has been fully resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of Ms [redacted] ***’s inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms***’s inquiry, she advises that she talked with our Finance Department a couple weeks ago via a chat session online and was offered a new plan to lower her invoice to $per month, along with an account credit for her June invoice She further advises that she talked to another representative on June 18, 2016, who advised her that these changes were not applied to her account To address this matter, we contacted Ms [redacted] on June 21, Our records reflect that two of Ms***’s numbers are now sharing a plan with the other lines that includes 1,Anytime minutes, unlimited Night and Weekend minutes, unlimited Mobile-to-Mobile minutes, unlimited data, and unlimited text messages This plan change will reduce Ms***’s monthly charges by $per month We also applied a $credit to her account to honor the credit offer made on June 8, Additionally, we sent a follow up email to Ms [redacted] outlining the changes and credits applied to her account We regret the manner in which this situation was handled and assure Ms [redacted] this is not indicative of the way Sprint conducts business We value Ms [redacted] as a customer and look forward to a long and positive business relationship with her We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If Ms [redacted] needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his inability to remove pre-loaded applications, advising that the instructions provided to do so via his device or home computer did not workHe requested that the process be corrected and that we cancel the unwanted applications from his and provide compensation for his time spent addressing this matter We regret any difficulty Mr [redacted] may have experienced with the use or cancellation of his referenced pre-loaded applications Our records reflect that his reported concerns were previously addressed and resolved on June 26, 2017, when our representatives assisted with the cancellation of his subscriptions to the free trial applications During our conversation with Mr [redacted] on July 3, 2017, we thanked him for his candid feedback and verified that the issue had been resolved Further, at his request, we removed the Bill to Account feature from his Sprint account to avoid any future purchases made outside of the Google Play storeMr [redacted] verified that his issues have been fully resolved We appreciate Mr***’s taking time to provide details of his experience with our products and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, submitted on July 21, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states she upgraded line ending in [redacted] at her local Sprint storeAt that time, she states she was offered a promotion that included a free Samsung Galaxy SEdge and a free LG TributeShe further states that she inquired about the bill and charges and was assured that her Monthly Recurring Charges (MRC) would not increaseHowever, she states that her bill did increase and additional features were added that she did not requestAs a result, Ms [redacted] is requesting that her bill be corrected and what she was offered at the Sprint store be honored We spoke with Ms [redacted] on July 28, 2017, and August 2, 2017, regarding her concernsShe advised that she was told in store that lines ending in [redacted] and [redacted] would be free; however, she is being billed $access fees per lineOur office partnered with store management for further investigationAs a means to an amicable resolution and to bring closure to this concern, we offered to apply a lump sum credit totaling $360, equal to the total charges for billed access charges on lines ending in [redacted] and [redacted] over monthsMs [redacted] accepted the offer extendedWith this credit, the current balance on the account is $ We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between a.mand p.m., Central Time Sincerely, LaToya [redacted] LaToya [redacted] Executive Services Analyst

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed equipment charges assessed to her account for a device that she no longer has use for, advising that the user of the referenced line of service has established service on another account Although she acknowledged that the device has physical damage preventing our accepting it as a return to fulfil her lease agreement, Ms [redacted] requested that we credit the disputed $charge We regret any possible misunderstanding that may have occurred related to Ms***’ device billing Our records reflect that the referenced device was obtained at one of our retail locations on October 10, 2016, on a lease agreement but that the corresponding line of service was terminated on May 29, 2017, prior to the satisfaction of the lease agreement Therefore, and because we could not accept the equipment for return due to physical damage, we assessed the Device Purchase Option amount to her account, pursuant to the terms of that agreement We spoke to Ms [redacted] on June 20, 2017, and provided the information detailed above We informed her that the disputed charge is valid However, as a courtesy, we offered to credit one-half of the charge since she was unable to return the device in undamaged and good working condition Ms [redacted] accepted our offer, and we applied the $credit to her account as agreed, leaving her account with an adjusted balance due of $ She then confirmed satisfaction with our resolution We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this concern, she can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described his concerns regarding his attempts to discuss a promotional concern, stating that his issue remained unresolved after contacting our Customer Care department and visiting one of our retail storesHe requested that we process prepaid cards to pay the cancellation fees and equipment charges he incurred after he ported his telephone numbers to us We appreciate Mr***’s taking the time to provide us with the details of his experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that may have caused Mr [redacted] to contact your agencyDuring our conversation with Mr [redacted] on June 7, 2017, we agreed to investigate the referenced concerns and follow up with him on June 9, Unfortunately, my follow up attempt to contact Mr [redacted] on June 9, 2017, via telephone was unsuccessful After reviewing Mr***’s concerns with the third-party vendor, we determined that Mr [redacted] did not trade in his devices, which is a requirement to take advantage of our Contract Buyout PromotionTo reach an amicable resolution, and as a one-time exception, we agreed to process the prepaid cards without the devices; however, we would need a copy of the final invoice from Mr [redacted] reflecting the cancellation fees and equipment charges that he incurredAfter we receive the invoice, the prepaid cards will be processed The above-referenced account will remain in “escalated status” with our office until June 29, 2017, to allow sufficient time for Mr [redacted] to contact our office and provide the referenced documentationAfter June 29, 2017, his account will be released to our Customer Care department for general assistance If we can be of further assistance regarding these matters during the interim, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: [redacted] I am rejecting this response for a number of reasons, which still remain undisputed Sprint is wrong on the timeline, and the debt collector was calling me before the date Sprint claims it "transferred" it to them The debt collector was illegally calling my cell phone, 1-times daily for well over a week to my recollection My cell phone is on the "Do Not Call List" and violation of the FDCPA No exception that I am aware of exists to permit these actions, which are subject to $fine per violation See also attached link.https://www.nolo.com/legal-encyclopedia/is-legal-debt-collector-cell-phone....⇄ The debt collector was using an apparent "false" number with a (410) area code (Baltimore metro area) In reality, they are from Minnesota See attached letter received from Diversified after I contacted Revdex.com, which similarly provides no method to easily write them, and after I requested a number of times for an email or fax number, eventually received a fax number, before the Diversified agent, falsely claiming that the debt was "not disputed," saying it would now be sent to the credit reporting company (when I was explaining I had a pending Revdex.com Complaint involving the debt), and then hanging up(This is all within about seconds conversation) The debt collector for Sprint, claimed they had no authority or ability to do anything except accept the full amount of the alleged debt, and thereby making my legitimate concerns challenging the alleged amount due, impossible to discuss (They did not answer the phone a number of times as well) Sprint has failed to give me credit for a number of charges, including, but not limited to the last month of charges, where my understanding I received zero pror-ation, though it was at most a few days the account was activeSprint apparently claims they are legally allowed to charge me the full amount of a bill, even if it's only day of actual serviceAssuming I ignored their numerous consumer protection act violations, this makes a "debt" of almost zero, or even a positive balance, overall I am not aware of any company doing this, and when I switched from Verizon to Comcast on a landline phone last year,, I eventually received a partial credit from Verizon, for the pro-rated amount, in a check received from them I fail to see and received no written explanations on "how" Sprint is allowed to charge me for almost an entire month's of charges, when my service was cancelled with them (including for dreadful customer service) Regards, [redacted] ***

March 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , Douglas F [redacted] Sprint Account # [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of Douglas F [redacted] , submitted on February 22, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, MrF [redacted] expressed his dissatisfaction with the inability to take advantage of an iPhone promotional offer upon establishing services with SprintMrF [redacted] stated that he was offered a free iPhone device associated with phone line ending in MrF [redacted] requested that Sprint review this matter, honor the promotion, and offer him a $service credit Sprint has reviewed MrF [redacted] ’s complaintOur records indicate that MrF [redacted] established phone line ending in on November 20, At that time, he activated an iPhone device via Sprint’s Lease programingPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, MrF [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, MrF [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase on November 23, 2016, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan We regret any delay or miscommunication that MsF [redacted] may have experienced; however, we determined that this device was purchased outside the promotion date since his account was established on November 20, 2016, and he does not qualify for the promotionWe spoke to MrF [redacted] via email and he advised us that he would contact the undersigned directly at a later dateUpon MrF [redacted] ’s contact with the undersigned, we would like to offer him a one time courtesy adjustment of $to offset a portion of his account balanceWe look forward to speaking with MrF [redacted] directly at his earliest convenience We regret any inconvenience that MrF [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, MrF [redacted] Manning can reach us by calling the Executive & Regulatory Services Department toll-free at [redacted] , ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate the opportunity to address her concerns Based on the information provided in Ms***’s inquiry, she states that she has had an ongoing bill dispute for months She also advises that she was offered credits for the May invoice, and a call back from supervisors, which did not happen Therefore, she is requesting that we correct her monthly charges, and apply a credit for the past due charges During our conversation with Ms***, she advised that she talked to a representative prior to our office calling her During that interaction, she stated that her service plan was corrected, and credits were applied to offset her past-due balance We confirmed that our representative resolved Ms***’s dispute regarding phone access fees on the phone numbers ending [redacted] and *** Further, credits totaling $have been applied to Ms***’s account from June 6, 2017, through July 31, 2017, to address her billing concerns, and correct the disputed charges At this time, her account reflects a $credit balance We sent this information to Ms [redacted] in a follow up email dated July 31, We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Service department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes Sprint appreciates Ms***’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention Therefore, Sprint does not believe that additional credit or refund is warranted for this matter We regret any inconvenience that this matter may have caused Ms***, and appreciate her continued patronage If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

Tell us why here...August 17, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com case [redacted] , [redacted] [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on August 3, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing stated he was having an issue with his device and visited a retail locationAccording to Mr [redacted] , the representative damaged his SIM card, and his device stopped workingTherefore, Mr [redacted] stated he visited another retail location and purchased a new SIM card; however, his device did not workAs a result, Mr [redacted] requested that Sprint apply a credit to offset the upgrade fee According to our records, on July 31, 2017, Mr [redacted] visited a service and repair Center regarding the device associated with phone line ending in ***On August 1, 2017, Mr [redacted] upgraded his device associated with phone line ***Therefore, Mr [redacted] incurred an upgrade fee of $ To resolve this matter, our Customer Care team applied a courtesy credit of $to Mr [redacted] ’s account to offset the upgrade feeWe contacted Mr [redacted] on August 17, 2017, confirmed this matter was resolved to his satisfaction We apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf Mr [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

August 31, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , Kristie Marie V [redacted] Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKristie V [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, MsV [redacted] stated that she upgraded her daughter’s device and since then, she has waited for a return kit to facilitate the return of her device She also stated that she has not received the $monthly credit to offset her lease charge and that she was advised that it could take up to two months to receive the creditShe further stated that she contacted Sprint because her account was enrolled in our automatic payment program, but her payment was not processed and she noticed that her account listed an incorrect e-mail address Additionally, she stated that one of our representatives advised her that her account issue would be resolved, a return kit would be mailed to her, and that a credit would be applied to her account for her troubles However, she did not receive either the credit or the return kit Further, she stated that she spoke with our Fraud department on August 5, 2017, and her online account issue was resolved within minutes And finally, MsV [redacted] stated that she was billed a $Lease Device Non-Return Fee As a result, she requested that we credit her account $for Non-Return Fee, $for her leased device, and a $credit to compensate her for the time is has taken to resolve her reported concerns We regret any delay that may have occurred in resolving MsV [redacted] ’s billing issueOur records reflect that she is receiving a $monthly credit to offset her lease charge and that a credit totaling $was applied to her account on August 2, 2017, to offset the Lease Device Non-Return Fee Furthermore, our records reflect that on August 5, 2017, as a goodwill gesture, MsV [redacted] was offered an $account credit, which she accepted We spoke with MsV [redacted] on August 11, 2017, and outlined the aforementioned findings Further, although no additional account credit is warranted, in our effort to reach an amicable resolution, and bring closure to this matter, we offered her an additional $goodwill credit; however, she declined our offer We agreed to have MsV [redacted] ’s request for additional credit reviewed by our executive management team about her dissatisfaction and follow up with her We attempted to reach her again by telephone and email on August 29, and 30, 2017; unfortunately, we were unable to reach her Respectfully, our final offer to MsV [redacted] is our outlined $goodwill credit Should MsV [redacted] reconsider and decide to accept our credit offer, she will need to contact our office within the next days We respectfully decline MsV [redacted] ’s request for a $account credit We appreciate MsV [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives, as we are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused MsV [redacted] and appreciate her business If we can be of further assistance regarding these matters, or if she would like to accept our offer, MsV [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Hugh [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I talked with Sprint after they received your letter and verbally they agree to cancel my last bill as mentioned by youI was waiting for last bill to make sureI do not received any written confirmation from SprintThank you for helpIf you are not there to help customer like me, this corporation will rip you off thru collection agency.Thank you, Thank you Thank you for your help Regards, [redacted]

October 11, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx*** Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she stated that she returned three devices Ms [redacted] further states that she has not received a refund for these devices We regret any delay that Ms [redacted] may have experienced while waiting for her refund Our records reflect that we mailed a check to Ms [redacted] in the amount of $on September 29, Additionally, a refund of $was processed back to Ms [redacted] ’s Credit Card on October 4, Please note that it can take up to days to for banks to process refunds back to their cardholders Smaller institutions, such as credit unions, may take longer In appreciation if Ms [redacted] ’s patience and as a one-time courtesy, we applied a credit of $to Ms [redacted] ’s account She will see this credit reflected on her next invoice If you have any further questions regarding this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst