St Louis Post-Dispatch

Her subscription has been stopped and a refund in the amount of 28.92 will be processed back to her card within 5 business days.

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
We have contacted the carrier and staff and have delivered the TV Weekly to this customer. We will monitor his delivery.
Final...

Consumer Response /* (3000, 12, 2016/01/05) */
I started missing deliveries again in August and at times missed two a week since.
I have called more than 15 times to report a missed delivery and would be told it would be sent out. However, I still have not received them.
I would like the deliveries to be more reliable.
Final Business Response /* (4000, 15, 2016/01/12) */
I talked to Ms. [redacted] today about her delivery issues and issued a credit to her account for the missing papers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I wish for automatic refunds from now on so I do not have to go through this every time I accrue credits.
Sincerely,
[redacted]

Contact Name and Title: [redacted] Helfrich
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
Mr [redacted] will be receiving a check in the next couple of weeks for the full $30.00 payment he made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for all the miss deliveries and are working with the Distribution company to rectify the misses.  The Distributor is monetarily dinged for every missed delivery and it is up to them to ding the carrier.  Everytime you called in a complaint was put on carrier mail for the...

carrier to see.  We have escalated this to the Delivery Manger over all of the Missouri Delivery.  We have given you 15.90 in credits which extends your subscription by that many days.  You will not see a credit on your bill.  We have a new Distributor working with the carriers in your area and are expecting a good outcome with delivery. Thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/04) */
The 1.99 is an average weekly rate. Using the premium editions as noted on page A2 of the newspaper,actual invoice will vary by each 13 week cycle.

We added money onto the account going back to 1/20/17Your last payment of 32.94 + 16 days = 49.55 + 4.41 that was still on your account.  Totaled $53.84

Initial Business Response /* (1000, 7, 2016/02/04) */
We have talked to MR [redacted] and have given 3 weeks of credit for the missed papers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]l

We take calls for redelivery Mon-Friday 6am til 9am and on Sat and Sun 6 am to 10am.  Any calls after these times about missing deliveries are credited and not redelivered.  Our records show that this customer had problems in November and December. Since then they have only complained...

3/28/196 and 6/26/16.  We have notified the distributor of this problem.

Initial Business Response /* (1000, 5, 2016/01/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-Dispatch.com
Ms [redacted] Lives on a route that different people are delivering. Unfortunately this causes issues with delivery. We have given her...

credit for the missed issues and have alerted the delivery serice. They are working on a solution

We have stopped his account with us and have started the refund process for $44.69. It should be back on his card with in 72 hours

Our system is set up to collect one month of the agreed upon amount if the account does not have one full month at the time automatic payment the system takes the agreed upon payment.  Your account for whatever reason has been behind for the last 2 years.  We do not contact customers about...

this due to your continued payments being made.  You were not charged for papers that you did not receive.  I have however refunded the last payment made of  33.78 you should receive the refund within 2 weeks.

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
We have tried to contact them and were hung up on. I have forwarded this to the distributor to resolve.
Initial Consumer Rebuttal...

/* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since I made the complaint the paper has been properly delivered on the two Sundays that have elapsed. If that performance continues it is a satisfactory solution.
However, I take great exception to the allegation "We have tried to contact them and were hung up on." The phone number listed in the complaint is a landline connected to an answering machine. I only answer it when it is an immediate family member or close friend. All other calls go to the recorder. There were no messages from the St. Louis Post Dispatch since the complaint was made.
The allegation is a misstatement of fact, which again, in my mind, raises questions of integrity. There is no point in belaboring this right now. If the performance is satisfactory I will be satisfied. If performance fail I will make another complaint

We have a new carrier now delivering to them.  Their account has been credited for the missed deliveries.

The Distributor has talked to the carrier about their concerns...

We have corrected his billing and will send a new bill...

We have not heard from this customer since 10/14/16. We assume that delivery has been taken care of.