St Louis Post-Dispatch

We have put the money paid for the non - delivery back on her account.  We did not hear from her this weekend.  We assume she had delivery.

Complaint: [redacted]
I am rejecting this response because:  
As of today Friday April 22nd they are still delivering the paper.
Sincerely,
[redacted]

We have put a refund of 40.83 back on her card on 8/4/17.

The distributor was notified and customer received Tv Weeky this weekend.

I have asked that the customers phone number be removed from all calling files and put on our do not call list.

We escalated this to the delivery service and they will be going by this address to check to make sure paper is stopped.

Refund has been processed for 22.16, customer should receive within 2-3 weeks.

We contacted the Carrier and they state that they have been delivering to the wrong house. It should be corrected as of today, June 19,2016.

Complaint: [redacted]
I am rejecting this response because:  we have been paying for the Post-Dispatch newspaper delivery but...

have not received it but one or two times in the past 2 months.  I have called numerous times and they said they would report the problem to the carrier but we still have not received the paper.  We always had it delivered to the driveway a normal and never once mentioned having it delivered to the porch we do not know what they are talking about. We paid for the paper up to late April but only had it delivered twice in the past 2 months.  Know one has ever contacted me about the problem or explained what is going on. 
Sincerely,
[redacted]

We apologize for any confusion that may have been experienced.  When a credit is applied to an account it does not add days of service, it extends when the subscriber was due to expire.  We will address this miscommunication with our team. We are applying a 4 week credit to the subscribers...

account.  Please advise if any additional information is required.

We have stopped her account and have started the refund process.. Customer should receive a check within 3 weeks.Our records do not show any communication with MR. [redacted]...

Complaint: [redacted]
I am rejecting this response because:
There is some problem with the Customer Service department with the Post Dispatch. First of all, 2 weeks' credits were never issued by the Post. Please have the Post provide proof that this is so. Second, their Customer Service reps flat out refused to offer any type of resolution. Third, I still have not received any replacement newspapers, and the Post continues to bill me for papers which have not been delivered.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:GO BACK AND READ MY ENTIRE COMPLAINT AND RESPOND POINT BY POINT ACCORDINGLY. Your response is dismissive, states the obvious, and misses nearly every point. You owe me legal consideration. Quit wasting my time and address the issues in the complaint.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
It sometime takes 3-4 days to receive an order and get it entered into our system. Then it can take up to 4 weeks for a refund check...

to be issued. When the customers sign up at a Kiosk location they also receive some kind of a promotional gift- it could be a gift card or an item of their choosing. It is valued at $10.00 to $20.00. Her refund will be 11.38. 21.38-10.00 gift.
Final Consumer Response /* (2000, 21, 2015/09/21) */
A week or so after my second complaint was made the refund check arrived in the mail. I am satisfied now that I got my money back but it was a hassle. I do not believe mediation is necessary.
[redacted]

Initial Business Response /* (1000, 11, 2016/03/02) */
We have not heard back from Mr [redacted] since 2/16/16. We assume that it has been corrected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
Ms. [redacted] account has been adjusted and she does not have a balance due and she did receive papers until 7/12/15.

Initial Business Response /* (1000, 5, 2016/01/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@post-dispatch.com
Customer received all 3 days of delivery this past weekend. We will check again next week with them.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I am happy right now. But just because I have received the paper one weekend (three days) that I was suppose to does not mean it will not happen again. I hope this does not happen again, especially going on for so long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.   I did receive a newspaper on Saturday but I then did not receive a newspaper on Monday, 10/30.  I will give the St. Louis Post-Dispatch and its carrier service another chance to make my home delivery correct.
Sincerely,
[redacted]

Mr [redacted], can pay the yearly amount of $249.48